Hans Premium Water 2 User manual

HANS™ Premium Water
Model 2 / 2R
Owner’s Manual
8900-06
Model 2 and Model 2R are certified by IAPMO R&T to NSF/ANSI
61 and LEC 2006. The Model 2 and Model 2R are certified by
IAPMO R&T to NSF / ANSI 53 for VOC reduction when the
system uses two 8331 filters.
Model 2 and Model 2R have been evaluated by ASSE
International for Halal compliance.
Model 2 and Model 2R are certified by ASSE International to
LEC 2006.
Model 2 and Model 2R are certified by Intertek to UL STD 979.
Model 2 and Model 2R are certified by IAPMO R&T to CSA
B483.1, ASSE 1087 and to NSF/ANSI 244 for
reduction/inactivation of pathogenic (disease-causing) bacteria,
viruses and cysts

8900-06 2
Document Revision Table
Revision
Date
Section(s) Revised: Description
01 10.01.2020 N/A
02 11.02.2020 All: General and clerical updates
03 12.30.2020
General Information: Updated information for use with private wells.
Terms & Definitions: Updated filter nomenclature.
Water Source: New single screen with settings for any water source.
Warnings & Alerts: Added alert for Stage 1&2 –Check Filters, added alerts for
VOC filter life.
04 01.11.2021
General: Manual updated to include Model 2R
Specifications: Added Model 2R specs. Updated inlet water specs.
System Overview: Added Model 2R single RO cassette
05 07.01.2021
General: Updated regulatory certification language on cover. Added final slide
with company address and phone number.
Control Screen: Updates to control screen
Filter Screen: Updates to filter screen
06 07.19.2021 All: General and clerical updates

General Information
HANS Premium Water Appliance…………………………………………………………………………….. 5
Safety…………..……………………………………………………………………………………………….. 5
California Proposition 65 Warning…………………………………………………………………............... 9
Warranty / Terms of Use…………..…………………………………………………………………………..... 9
Terms and Definitions………………………………………….,..………………………………….………………. 10
System Specifications……………………………………………………………………………………………....... 11
System Overview……………………………………………………………………………………………………… 13
Installation & Start-Up………………………………………………………………………………………………… 14
Display Navigation
Home Screen…………………………………………………………………………………………………… 15
Menu Screen……………………………………………………………………………………………………. 16
Sensors Screen……………………………………………………………………………………………….... 17
Controls Screen…………………………………………………………………………………………………. 18
Table of Contents
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Display Navigation (continued)
Solenoids Screen……………………………………………………………………………………………….. 19
Service Screen………………………………………………………………………………………………..... 20
Filters Screen…………………………………………………………………………………………………… 21
Water Source Settings……………………………………………………………………………………………… 22
TDS Settings…………………………………………………………………………………………………………. 23
Basic System Settings……………………………………………………………………………………………… 24
System Diagnostics..……………………………………………………………………………………………….. 25
System Restart……………………………………………………………………………………………………….. 26
Wi-Fi Set-up…………………………………………………………………………………………………………. 27
Software Updates……………………………………………………………………………………………………. 30
Operational States…………………………………………………………………………………………………… 31
Warnings / Alerts……………………………………………………………………………………………………… 35
Troubleshooting……………………………………………………………………………………………………….. 41
Table of Contents (continued)
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General Information
Please refer to the HANS™ Premium Water website (www.hanspremiumwater.com/support) for most current
version of this manual as well as the Performance Data Sheet for this system (P/N 8524).
HANS™ Premium Water Model 2 / Model 2R
The HANS™ Premium Water Model 2 / Model 2R is a durable piece of equipment, which, with proper care, will last
for many years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained
performance.
If the system is altered at the site of operation or if the inlet water conditions change, please contact your local
dealer or distributor to determine proper recovery for your use.
Prior to operating or servicing the Model 2 / Model 2R, this manual must be read and understood. Keep this and all
associated documentation available for future reference.
Safety
The various safety headings used throughout this manual’s text are defined below:
NOTE: Identifies statements that provide further information and clarification.
CAUTION: Identifies conditions or practices that could result in equipment or other property damage.
WARNING: Identifies conditions or practices that could result in injury or loss of life. Failure to follow
warnings could result in serious injury or death.
DO NOT REMOVE UNDER ANY CIRCUMSTANCE CAUTION, WARNING, OR OTHER DESCRIPTIVE LABELS
FROM THE APPLIANCE.
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6
Read this manual and the installation manual (P/N 8910) before installing and using the Model 2 / Model 2R
system. Follow steps exactly to install the system correctly. Failure to do so could cause personal injury or property
damage.
As with any water system, it is highly recommended that a leak detection system with a water main shut-off
valve be installed to prevent property damage due to a plumbing or system failure.
Do not use the HANS™ Premium Water Model 2 / Model 2R to create safe, drinkable water that is from non-potable
water sources. Do not use this system on microbiologically unsafe water or water of unknown quality without
disinfecting.
For use with private wells:
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General Information (continued)
WARNING: Do not use on private well water until the water has been tested by a certified drinking water
laboratory to determine microbial safety in accordance with regulatory standards. Before using this system
on a private well, it is the responsibility of the user to have the well tested by an accredited drinking water
laboratory. For continuous use of this device on a private well, it is the responsibility of the user to obtain
frequent microbiological testing (recommended twice per year, minimum) of the well water entering the
system by an accredited drinking water laboratory to monitor continued compliance with the applicable
regulatory standards. If the well source becomes microbiologically contaminated as indicated by testing,
discontinue use of this system until sufficient well treatment and testing indicates that the water again meets
the applicable regulatory standards. Following exposure of the device to microbiologically contaminated
water and prior to its reuse, conduct the proper sanitization and servicing as directed in the service &
maintenance manual (P/N 8920).
WARNING: This system may not perform as claimed unless all functional components are installed in their
proper sequence in accordance with the installation and maintenance instructions.
This system has been tested according to NSF/ANSI 244 for reduction / inactivation of pathogenic (disease-
causing) bacteria, viruses and cysts. The concentration of the indicated bacteria and virus surrogates in
water entering the system was reduced to meet the reduction criteria, as specified in NSF/ANSI 244. The
bacteria and virus surrogate reduction indicates verification of cyst reduction.
This system not intended to control all heterotrophic plate count (HPC) bacteria.

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GROUNDING INSTRUCTIONS: This system must be grounded. In the event of a malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This
system is equipped with a cord having a system-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and
ordinances.
WARNING: Improper connection of the system-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service representative if you are in doubt whether the system is properly
grounded. Do not modify the plug provided with the system; if it will not fit the outlet, have a proper outlet
installed by a qualified technician.
WARNING: It is the user’s responsibility to heed all alerts and warnings from the system concerning calcite
cartridge from the onboard display and the mobile app, as these replaceable treatment components are
critical to proper system performance.
The manufacturer also recommends that the user periodically test the output water to verify the system is
performing correctly.
General Information (continued)
WARNING: This system is for use on water supplies that have been treated to public water system
standards or otherwise are determined to be microbiologically safe as demonstrated by routine testing. This
system has been tested to demonstrate protection against intermittent accidental microbiological
contamination of otherwise safe drinking water.
Do not use with water that is microbiologically unsafe or of unknown quality. This system is not intended for
use during a boil water advisory. Stop using this filter system when a boil water advisory is issued. After a
boil water advisory has been discontinued and prior to reuse, sanitize and service the system as directed in
the service & maintenance manual.

8900-06 8
General Information (continued)
Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the
HANS™ Premium Water Model 2 / Model 2R. Follow local codes if they differ with guides in this manual.
In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed
plumber.
Avoid installing this system in direct sunlight. Excessive heat may cause distortion or other damage to non-metallic
parts.
If installing the Model 2 / Model 2R outdoors, do not locate where it will be exposed to wet weather, direct sunlight,
or extreme hot or cold temperatures. The system requires an ambient temperature range of 35 to 120 degrees
Fahrenheit.
The Model 2 / Model 2R has a non-metallic valve system. Installing it on metal plumbing will break electrical
continuity, which may interrupt grounding for your home. You must restore electrical continuity in your metal
plumbing system. Please refer to the installation manual (P/N 8910)for further information.
WARNING: An air gap should be plumbed to state and regional codes and used to connect the reject water
outlet to a drain connection.
While this Reverse Osmosis system contains replaceable treatment components to raise pH, RO water can
lower pH.As this can be corrosive to some plumbing materials, care should be taken to properly maintain
your system.

9
California Proposition 65 Warning
WARNING: This product can expose you to chemicals including Arsenic, which is known to the State
of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
Warranty / Terms of Use
Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information
can be found at:
www.hanspremiumwater.com/support
8900-06
General Information (continued)

10
TERMS
DEFINITIONS
Ambient temp
Air Temperature of the immediate area around the system
Chlorine
Water additive in inlet water; may be used as a disinfectant
Element
Reverse Osmosis "filter"
gpg
Grains per gallon, a unit of measure of calcium carbonate
Hardness
Amount of dissolved calcium & magnesium in the water measured in grains per gallon (gpg)
Inlet Water
Unfiltered water from municipal or well that is plumbed into the
system
Output Water
Clean water output from the
system
pH
Scale of acidity from 0
-14, with 7 being neutral
Power Cycle
Unplugging the unit from power, waiting 30 seconds, then reconnecting unit to power.
ppm
Parts per
million, a unit of measure for small concentrations of substances in water
Recovery Rate
Amount of filtered water recovered compared to
waste water in %
Stage 1 Filter
Standard
–20-to-5-micron filter used as the 1st
filter of inlet water to remove debris (P/N 8847)
Chloramine
–Catalytic carbon (P/N 8327)
Stage 2 Filter
Standard
–Catalytic carbon (P/N 8327)
Chloramine
–Catalytic carbon (P/N 8327)
Stage 3 Element
Reverse Osmosis Elements used as final stage to clean inlet water (P/N 8017)
Stage 4 Filter
Standard & Chloramine
–Calcite. Raises pH and re-mineralizes filtered water (P/N 8536)
Surge tank
Internal storage tank used to store water and buffer outlet pressure
TDS
Unit of measure for total dissolved solids in water in ppm
Waste Water
Water carrying away contaminants from the Elements to the drain
8900-06
Terms & Definitions

System Specifications
8900-06 11
Sample illustration is for demonstration only. Refer to the Max Inlet Water Level document directly.
Higher inlet TDS and/or lower (seasonal) water temperatures will reduce the system’s water output flow
and recovery rate (efficiency).
For optimal performance if your system is on a well, use a 40/60 well switch with the minimum bound set
to 45 psi. For inlet pressure that exceeds 60 psi, a pressure reducing valve (PRV) must be installed.
Inlet Water Source
The HANS™ Premium Water Model 2 / Model 2R is designed to operate with a wide range of inlet water;
however, refer to the Max Inlet Water Levels document (P/N 5313)for inlet water combination requirements.
If the inlet water parameters are outside the ranges indicated Max Inlet Water Levels document, a pre-treatment
system will be required for the inlet water to the Model 2 system.

12
Failure to meet minimum water requirements may cause the RO elements to foul and void the
manufacturer’s warranty.
Combinations of TDS, Iron, Arsenic, hardness and other contaminants will change maximum
specifications.
See Performance Data Sheet (www.hanspremiumwater.com/support)for further information.
This Reverse Osmosis system contains replaceable treatment components critical for effective
performance. It is the user’s responsibility to heed all alerts and warning from the system concerning
carbon filter, calcite fitler and element replacement from the on-board display and the mobile app. The
manufacturer also recommends that the user periodically test the output water to verify the system is
performing correctly.
Use only HANS™ Premium Water Replacement treatment components: Sediment Filter (P/N 8847),
Carbon Filter (P/N 8327), RO Element (P/N 8017), and Calcite Filter (P/N 8536). The use of any products
other than HPW replacement filters, cartridges, elements, and/or parts will void warranty and invalidate all
claims for health and performance.
8900-06
Specifications (continued)

System Overview
Exploded view of the overall system and identification of the various sub-assemblies.
Model 2 total dry weight: 410 lbs.
Model 2R total dry weight: 365 lbs.
All sub-assemblies between models are the same, except for the RO cassette.
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8900-06

Installation & Start-Up
Installation should be performed by a qualified technician.
Refer to the HANS Premium Water Model 2 / Model 2R Installation Manual (P/N 8910). Available for
download at www.hanspremiumwater.com/support.
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The home screen displays all the pertinent operational parameters as well as filter life and total output (clean water).
Display Navigation –Home Screen
15
The top banner is universal across all screens and shows detailed operating data for the system.
From any screen, select the home button.
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The menu screen is navigation hub which provides access to all sub-screens.
16
The sensors, controls, and solenoids screens primarily used during maintenance & service.
From the home screen, select menu.
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Menu Screen

The sensors screen provides detailed operational data for all the system sensors.
17
From the home screen, select sensors.
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Recovery rate is a cumulative average since the last recovery reset. TDS readings are set to a default value
of 100 after a reboot (power cycle) or software upgrade. TDS sensors require 90 seconds of continuous
operation before providing a dynamic reading.
Sensors Screen

The controls screen provides manual/automatic pump control and allows the user to perform a drain cycle,
sanitization (sani) cycle, forced (idle) flush, fan test, or start-up cycle.
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From the home screen, select controls.
There is a 30 second delay to pump start-up after a system reset. During that delay, the controls screen
offers the user the option to cancel automatic mode which will prevent the pump from starting.
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Controls Screen
Only a qualified technician should operate the pump in manual mode.

The solenoids screen provides a visual indication of which valves are open/closed during automatic operation
while also providing the user with manual control of each solenoid when the system is in manual mode.
19
The system can only be placed into manual mode from the controls screen. A button highlighted in green
indicates the valve is open.
From the home screen, select solenoids.
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Solenoids Screen

The service screen provides access to advanced system settings.
20
The service screen is typically only used during installation and/or service & maintenance. The current
software and control board versions are listed in the upper right corner.
From the home screen, select menu, then service.
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Service Screen