Hans HPW-3300 User manual

48 HANS™ Premium Water Appliance Owner’s Manual
HANS™
Premium Water
Appliance
The Owner’s Manual

TABLE OF CONTENTS
GENERAL INFORMATION .......................................................................................................... 1
HANS™ Premium Water Appliance....................................................................................... 1
Safety .................................................................................................................................... 1
California Proposition 65 Warning........................................................................................ 2
Warranty/Terms of Use ........................................................................................................ 3
Terms and Definitions........................................................................................................... 4
SPECIFICATIONS ........................................................................................................................ 6
Operating Limits.................................................................................................................... 6
QUICK START INSTRUCTIONS.................................................................................................... 8
OPERATION ............................................................................................................................. 16
Pump................................................................................................................................... 16
Bypass ................................................................................................................................. 16
Touch Screen Instructions................................................................................................... 17
Home Screen................................................................................................................... 17
Pump Screen ................................................................................................................... 18
Filter Screen .................................................................................................................... 19
Accessories Screen.......................................................................................................... 20
Setup Screen ................................................................................................................... 22
Wi-Fi Set-up Using the HANS™ Premium Water Appliance App........................................ 29
Creating an Account for the Smart Phone app............................................................... 29
Configuring New System to Connect to the Cloud ......................................................... 30
Wi-Fi Set-up Using Web Browser........................................................................................ 38
MAINTENANCE........................................................................................................................ 44
Changing the Stage 1 and Stage 2 Filters............................................................................ 44
Changing the Stage 4 Filter................................................................................................. 45
Drain system ....................................................................................................................... 46
Operating DOs and DON’Ts................................................................................................. 47
Service Assistance............................................................................................................... 47
APPENDIX A............................................................................................................................. 48
Unit Options........................................................................................................................ 48
APPENDIX B............................................................................................................................. 49
Jet Sizing.............................................................................................................................. 49

50 HANS™ Premium Water Appliance Owner’s Manual
APPENDIX C............................................................................................................................. 51
Connected Filters/Elements Capacities .............................................................................. 51
APPENDIX D............................................................................................................................. 52
Warnings/Alerts.................................................................................................................. 52
APPENDIX E ............................................................................................................................. 55
Removal of Stage 3 Elements ............................................................................................. 55
APPENDIX F ............................................................................................................................. 59
Troubleshooting.................................................................................................................. 59

HANS™ Premium Water Appliance Owner’ Manual 1
GENERAL INFORMATION
Please refer to the HANS™ Premium Water Appliance website for most current version of
this manual as well as the Performance Data Sheets.
HANS™ Premium Water Appliance
The HANS™ Premium Water Appliance unit is a durable piece of equipment, which, with
proper care, will last for many years. This User and Operator Manual outlines operation,
maintenance, and troubleshooting details vital to its sustained performance.
If the system is altered at the site of operation or if the feed water conditions change,
please contact your local dealer or distributor to determine proper recovery for your use.
Prior to operating or servicing the HANS™ Premium Water Appliance, this manual must be
read and understood. Keep this and all associated documentation for future reference and
for new operators or qualified personnel near the system.
Safety
The various safety headings used throughout this manual’s text are defined below:
NOTE: Identifies statements that provide further information and clarification.
CAUTION: Identifies conditions or practices that could result in equipment or
other property damage.
WARNING: Identifies conditions or practices that could result in injury or loss
of life. Failure to follow warnings could result in serious injury or death.
DO NOT REMOVE UNDER ANY CIRCUMSTANCE, CAUTION, WARNING, OR OTHER
DESCRIPTIVE LABELS FROM THE UNIT.
Read this manual and the Installation Manual before installing and using your HANS™
Premium Water Appliance. Follow steps exactly to install the unit correctly. Failure to do so
could cause personal injury or property damage. Use this manual to help provide you with
all the benefits of the HANS™ Premium Water Appliance.
Do not use the HANS™ Premium Water Appliance to create safe, drinkable water that is
from non-potable water sources. Do not use this appliance on microbiologically unsafe
water or water of unknown quality without disinfecting.

2 HANS™ Premium Water Appliance Owner’s Manual
Check with local public works department for plumbing and sanitation codes. Follow their
guides as you install the HANS™ Premium Water Appliance. Follow local codes if they differ
with guides in this manual.
NOTE: In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be
adhered. Consult with a licensed plumber.
Avoid installing this appliance in direct sunlight. Excessive heat may cause distortion or
other damage to non-metallic parts.
If installing the HANS™Premium Water Appliance outdoors, do not locate where it will be
exposed to wet weather, direct sunlight, or extreme hot or cold temperatures. The
alternative is to house it within a HANS™ Premium Water shed.
This HANS™ Premium Water Appliance has a non-metallic valve system. Installing it on
metal plumbing will break electrical continuity, which may interrupt grounding for your
home. You must restore electrical continuity in your metal plumbing system. Please refer to
the Installation Manual for further information.
WARNING: Air gap device should be plumbed to state and regional codes to be
used to connect the reject water outlet to a drain connection.
WARNING: While this Reverse Osmosis system contains replaceable treatment
components to raise pH, RO water can lower pH. As this can be corrosive to
some plumbing materials, care should be taken to properly maintain your
system.
It is the user’s responsiblility to heed all alerts and warnings from the system
concerning calcite cartridge from the onboard display and the mobile app, as
these replaceable treatment components are critical to proper system
performance.
The manufacturer also recommends that the user periodically test the product
water to verify the system is performing correctly.
California Proposition 65 Warning
WARNING: This product contains chemicals known to the State of California to cause cancer
and birth defects or other reproductive harm. For more information and questions, please
refer to The Office of Environmental Health Hazard Assessment for California at:
oehha.ca.gov/proposition-65/about-proposition-65.

HANS™ Premium Water Appliance Owner’ Manual 3
Warranty/Terms of Use
Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty
Information. This information can be found at:
www.HansPremiumWater.com

4 HANS™ Premium Water Appliance Owner’s Manual
Terms and Definitions
TERMS
DEFINITIONS
Ambient temp
Air Temperature of the immediate area of the HANSTM Premium
Water Appliance
Bypass
System to divert feed water around the HANSTM Premium Water
Appliance
Chlorine
Water additive in feed water; may be used as a disinfectant
Dual Filter
Mount that holds Stage 1 and Stage 2 filters
Feed Water
Unfiltered water from municipal or well that is plumbed into the
HANSTM Premium Water Appliance
Filtered Water
Clean water output from the HANSTM Premium Water Appliance
gpg
Grains per gallon, a unit of measure of calcium carbonate
Hardness
Scale in grains per gallon rating amount of water impurities
Jet
Metered orifice used to control amount of waste water from the
HANSTM Premium Water Appliance
Element
Reverse Osmosis "filter"
ppm
Parts per million , unit of measure for small concentrations of
substances in water
pH
Scale of acidity from 0-14, with 7 being neutral
Pressurized Storage
Tank
Tank used to store Filtered water from the HANSTM Premium Water
Appliance
Stage 1 Filter
Well –10 micron sediment filter used as the 1st filter of feed water to
remove debris
Municipal/Chloramine –Granular activated carbon filter used as the
first filter to remove chlorine
Stage 2 Filter
Well –Granular activated carbon filter used as the 2nd filter to remove
chlorine
Municipal –Granular activated carbon filter used as the 2nd filter to
remove chlorine
Chloramine –Catalytic carbon filter used as the 2nd filter to remove
chloramines
Stage 3 Element
Reverse osmosis Elements used as final stage to clean feed water
Stage 4 Filter
Raises pH and re-mineralized filtered water

HANS™ Premium Water Appliance Owner’ Manual 5
TERMS
DEFINITIONS
Recovery rate
Amount of filtered water recovered compared to waste water in %
TDS
Unit of measure for total dissolved solids in water in ppm
Waste Water
Water carrying away contaminants from the Elements to the drain

6 HANS™ Premium Water Appliance Owner’s Manual
SPECIFICATIONS
NOTE: Failure to meet minimum water requirements may cause the Elements
to foul and void the manufacturer’s warranty.
Operating Limits
Maximum Feed Water Temperature °F (°C)
90/32
Maximum Operating Pressure psi (bar)
200/13
.8
Minimum Feed Water Temperature °F (°C)
35/1.67
Maximum Input Free Chlorine ppm
4
Maximum Ambient Air Temperature °F (°C)
120/48.9
Maximum TDS ppm
750
Minimum Ambient Air Temperature °F (°C)
35/1.67
Maximum Hardness gpg
30
Maximum Feed Pressure psi (bar)
80/5.52
Maximum Feed Water pH (Standard)
9
Minimum Feed Pressure psi (bar)
30/2.06
Minimum Feed Water pH (Standard)
6
Maximum Feed Water Total Iron
3 ppm
NOTE: Higher feed TDS and/or lower temperatures will reduce the system’s
water production output.
NOTE: For optimal performance if your system is on a well, make sure the feed
water pressure switch is set to turn on at a minimum of 45 psi for best
performance.
NOTE: For feed pressure that exceeds 80 psi, a pressure reducing valve (PRV)
must be installed.
•See Performance Data Sheet (https://hanspremiumwater.com/faqs/) for further information.
•This system conforms to LEC 2006 for specific performance claims as verified and substantiated by test
data.
•This Reverse Osmosis system contains replaceable treatment components critical for effective
performance. It is the users responsibility to heed all alerts and warning from the system concerning filter,
calcite cartridge and element replacement from the on board display and the mobile app. The
manufacturer also recommends that the user periodically test the product water to verify the system is
performing correctly.
•This system is acceptable for treatment of influent concentrations of no more than 27 mg/L nitrate and 3
mg/L nitrite in combination measured as N and is certified for nitrate/nitrite reduction only for water
supplies with a pressure of 210 kPa (50 psig) or greater.

HANS™ Premium Water Appliance Owner’ Manual 7
•This system has been tested for the treatment of water containing pentavalent arsenic [also known as
As(V), As(+5), or arsenate] and trivalent arsenic [also known as As(III), As (+3), or arsenate] at
concentrations of 0.050 mg/L or less. This system reduces pentavalent and trivalent arsenic, but may not
remove other forms of arsenic. This system is to be used on water supplies containing a detectable free
chlorine residual or on water supplies that have been demonstrated to contain only pentavalent and
trivalent arsenic. Treatment with chloramine (combined chlorine) is not sufficient to ensure complete
conversion of trivalent arsenic to pentavalent arsenic.
Please see the Arsenic Facts section of the Performance Data Sheet (https://hanspremiumwater.com/faqs/)
for further information.
•Genuine HPW replacement filters, cartridges, and elements must be used. Use of other components will
invalidate all claims for health and performance. Use only HANS Premium Water Replacement treatment
components: 7304 Sediment Filter, 7303 Carbon Filter, 7858 Chlorine Stage 2 Filter, 7953 Chloramine
Stage 2 Filter, 7256 RO Membrane, and 7516 Calcite Filter.

8 HANS™ Premium Water Appliance Owner’s Manual
QUICK START INSTRUCTIONS
NOTE: Refer to Touch Screen Instructions for full explanation of HANS™
Premium Water Appliance touch screen operation.
The initial startup sequence is critical to ensure correct setup, check for any leaks and
ensure proper flow of the unit. Read all steps before proceeding.
CAUTION: Do not turn on water supply to the unit.
Upon power up, the pump will enter the automatic sequence. The pump may run shortly
before the ‘low inlet pressure’ safety shutoff engages.
1. Plug the unit in to AC power.
2. Press Setup (see Figure1) from the Home screen
Figure 1. Setup

HANS™ Premium Water Appliance Owner’ Manual 9
3. Press Manual Override (see Figure 2) to enter Manual Override mode. This allows
manual operation of the pump and flush valve.
Figure 2. Manual Override
The Entering Manual Override Mode! prompt (see Figure 3) displays.
Figure 3. Manual Override prompt
To exit the message, touch anywhere on the screen.

10 HANS™ Premium Water Appliance Owner’s Manual
4. Press Pump (see Figure 4).
Figure 4. Pump
5. Pump screen (see Figure 5) displays.
Figure 5. Capacities
6. Close valve on captive air tank tee that leads to
home supply. Leave open the valve leading to the
tank (see Figure 6).
Figure 6. Tank tee valve

HANS™ Premium Water Appliance Owner’ Manual 11
7. Press Flush is OFF (see Figure 7) to turn the valve on.
Figure 7. Flush is OFF
8. Slowly open the inlet valve to supply water to the HANS™ Premium Water
Appliance. This should be done over a 30 second period.
9. Allow the system to flush for 10 to 15 minutes.
10. Visually inspect the HANS™ Premium Water Appliance for any leaks.
11. Press Flush is OPEN to turn off flush.
12. Press PUMP is OFF to turn the pump on (see Figure 8).
Figure 8. Pump is OFF
13. Let the pump run for 10 minutes. Check that pump turns on and pressure exists on
Inlet, Discharge, and Outlet

12 HANS™ Premium Water Appliance Owner’s Manual
NOTE: You may hear additional noise coming from the pump and lines. This is
air in the lines that will get pushed out of the system during the 10-minute
run.
14. Re-enter the Setup screen and turn Manual Mode to OFF.
The system will now run in automatic mode. The tank will fill and shutoff
automatically when Outlet is approximately 80 psi.
CAUTION: Check the unit, installation, and tank for leaks.
15. Open tank valve to home.
16. Open multiple taps in home and let run for 15 minutes.
17. Close taps and fill tank.
CAUTION: Check the unit, installation, and tank for leaks.
18. Check TDS (in) and TDS (out) on the home screen to verify total dissolved solids that
are filtered out.
19. Press Setup (see Figure 9).
Figure 9. Home screen

HANS™ Premium Water Appliance Owner’ Manual 13
20. Setup screen (see Figure 10) displays.
Figure 10. Set filters
21. Press Set Capacities (see Figure 11).
Figure 11. Set filters

14 HANS™ Premium Water Appliance Owner’s Manual
22. Set Capacities of all connected filters/elements (see Figure 12).(Refer to Appendix C.)
Figure 12. Capacities
23. Press Close (see Figure 13).
Figure 13. Set filters

HANS™ Premium Water Appliance Owner’ Manual 15
24. Press Apply (see Figure 14).
Figure 14. Apply to save all changes
The HANS™Premium Water Appliance is now ready to use.
NOTE: Download the app or access the URL and follow instructions for set up.

16 HANS™ Premium Water Appliance Owner’s Manual
OPERATION
Pump
Follow these guidelines to ensure proper operation of the pump:
•The pump must NEVER be run dry. Operating the pump without sufficient feed
water will damage the pump.
Bypass
Place the handle in the Bypass position if:
•servicing unit.
•high water flow of non-filtered water is needed.
Operation of the Bypass Assembly
The Bypass is used to stop flow of water to HANS™ Premium Water Appliance and allow it
to flow to tank.
•Handle in Service position (see Figure 15) feed
water is allowed to flow to system
Figure 15. Service position
•Handle in Bypass position (see Figure 16)
bypasses water around HANS™Premium
Water Appliance.
Figure 16. Bypass position
NOTE: When in bypass, water WILL NOT BE FILTERED!

HANS™ Premium Water Appliance Owner’ Manual 17
Touch Screen Instructions
The touch screen that provides information regarding the
filtration unit (see Figure 17).
The system information and buttons display on the touch
screen.
By touching the buttons displayed on the screen, you can
directly access the corresponding feature.
Figure 17. Home screen
Home Screen
The Home screen (see Figure 18) is the main screen of your HANS™Premium Water
Appliance. This screen provides information about the current TDS values, flow, remaining
filter life, and the total clean water.
Figure 18. Home screen
The Home interface has four (4) icons located at the bottom of the screen.
•The Pump icon accesses the Pump screen.
•The Filters icon accesses the Filters screen.
•The Accessories icon accesses the Accessories screen.
•The Setup icon accesses the Setup screen.