Harbortouch VERIFONE OMNI Series User manual

HT1335-08012012
VERIFONE OMNI SERIES
LOYALTY
QUICK REFERENCE GUIDE
PAGE 1
Customer Service: 800-201-0461
24-Hour Technical Support: 800-632-1888
ACTION:
DESCRIPTION:
ISSUE A NEW CARD
1. Press F3 for activation.
2. Enter password or press if requested. Press
3. Swipe card or enter card number. Press
ACTIVATION: Places point value on a card for the first time.
• Select the F-Key (if necessary).
• To exit out of any program, press the star key (not the red “X” key).
• Be sure to run End of Day Procedures.
4. Press F2 for Loyalty.
5. Enter activation amount. Press
1QZ.
DESCRIPTION:
REDEEM A CARD
1. Press key under the down arrow on the screen two times.
2. Swipe F4 for Redemption.
3. Swipe card or enter loyalty card number
4. Press F2 for Loyalty.
ACTION:
REDEEM A CARD: Reduces the point value of the loyalty card by the
amount entered.
ACTION:
DESCRIPTION:
GET CARD BALANCE
1. Press key under the down arrow.
2. Press F4 for Balance.
BALANCE: Looks up the current point value of loyalty card.
4. Press F2 for Loyalty.
3. Swipe card, or enter card number, press
ACTION:
DESCRIPTION:
VOID LAST TRANSACTION
1. Press key under the down arrow twice.
2. Press F3 for Voide.
VOID: Voids the last transaction.
4. Enter F1 to void last transaction.
5. Press F1 again to confirm. Make sure correct transaction is shown on
terminal display.
3. Enter password or press if requested. Press
1QZ.
ACTION:
DESCRIPTION:
REPLACE A LOST OR DAMAGED CARD
1. Press key under the down arrow twice.
2. Press F3 for Replace.
DEACTIVATE: Permanently disables a card.
4. Swipe card or enter card number. Press
5. Press F2 for Loyalty.
3. Enter password or press if requested. Press
1QZ.
DESCRIPTION:
ADD POINTS TO A LOYALTY CARD
1. Press F4 for “Add Points”.
3. Swipe card or enter loyalty card number. Press
4. Press F2 for Loyalty.
ACTION:
ADD POINTS: Increases the value of an already active loyalty card
by the amount entered.
5. Enter purchase amount. Press
2. Swipe card or enter card number. Press
5. Enter points to be redeemed. Press 5. Enter old card number. Press
H A R B O R T O U C H

PAGE 2
COMMON TERMINAL RESPONSES
Lost Comm with Host Phone signal interference during
transaction.
Duplicate Transaction Occurs when attempting to run the
same transaction within 4 minutes.
No Line Terminal is unable to find a dial tone.
Server ID Optional. Enter ID if requested.
END OF DAY PROCEDURES
1. Press key closest to the card swipe.
2. Press F3 for Detailed Report.
3. Press F2 for Loyalty.
4. Press F1 (Yes) to delete batch.
ACTION:
IMPORTANT: Failure to delete the batch will eventually cause an “out of
memory” condition which can result in terminal malfunction or loss of data.
5. Press F2 (No) to retain batch.
ACTION:
DESCRIPTION:
DEACTIVATE CARD
1. Press key under the down arrow twice.
2. Press F2 for Deactivate.
DEACTIVATE: Permanently disables a card.
4. Swipe card or enter card number. Press
5. Press F2 for Loyalty.
3. Enter password or press if requested. Press
1QZ.