Hathorn H12 User manual

OPERATOR’S MANUAL FOR

H12 & H12i CONTROLLERS

For Safe and Effective Operation:

Before operation of your system, it is advised that

this manual be read carefully.

CONTENTS

PAGE 3 LIMITED WARRANTY

PAGE 4 LIMITATION OF WARRANTY / SER-

VICE / FREIGHT

PAGE 5 NON-WARRANTY CHARGES / PROD-

UCT FEATURES

PAGE 6 USER INSTRUCTIONS

PAGE 7-9INSPECTION PROCEDURE

PAGE 10-11 FEATURE IDENTIFICATION

PAGE 12-15 USB RECORDING & PLAYBACK

PAGE 16 TROUBLESHOOTING

PAGE 17 MAINTENANCE

PAGE 18 USA REPAIR FACILITIES

PAGE 19 CANADA REPAIR FACILITIES

PAGE 20 WARRANTY REGISTRATION

LIMITED WARRANTY

This Limited Warranty provides one full year of cov-

erage under our manufacturer’s standard new product

warranty. Hathorn warrants to the original purchaser

of the product herein registered that the product shall

function properly for a period of one year from the

original date of purchase under normal and proper us-

age. This one-year Limited Warranty covers malfunc-

tions resulting from defects in materials or workman-

ship only. If the product fails to function properly un-

der normal and proper usage due to defects in materi-

als or workmanship during the period of this Limited

Warranty, the manufacturer will repair, adjust or re-

place defective parts as it deems appropriate.

This Limited Warranty is only available to the origi-

nal purchaser; it is not transferable under any circum-

stances.

The manufacturer’s responsibility under this Limited

Warranty is limited to the repair, adjustment or re-

placement of defective parts as determined by

Hathorn in its sole discretion. Routine cleaning and

normal cosmetic wear and tear are not covered by

this Limited Warranty.

LIMITATION OF LIABILITY

By your acceptance of this limited warranty, you

agree that Hathorn shall have no liability to you for

any damages resulting from delay or loss of use of the

product in service or repair. Hathorn shall have no lia-

bility for general, special, incidental or consequential

damages arising out of breach of this limited warran-

ty. Hathorn assumes no responsibility for warranties

either expressed or implied beyond that which is con-

tained herein.

SERVICE

If the product requires service, please contact the

Hathorn service centre nearest to you or one of our

authorized distributors. Service locations are listed on

page 18 of this document. Hathorn is not responsible

for damages or loss incurred in connection with mail-

ing and/or transportation of product.

FREIGHT

After completing your “Return Authorization Sheet,”

ship the item(s) PREPAID and INSURED to the ap-

propriate service center. After the repair, the items(s)

will be returned via the same method. (i.e. shipped in

via UPS, returned via UPS. Shipped via air, returned

via air.)

RETURN FREIGHT

Warranty: Pre-Paid as above

Non-Warranty: Freight Collect

NON-WARRANTY CHARGES

Repairs centers will charge direct for non-warranty re-

pairs and may require payment prior to repair. Should

you have any further questions regarding service or

sales, please contact Hathorn at: 1-905-604-7040

PRODUCT FEATURES

Hathorn H12 & H12i controllers are compatible with

all Hathorn reels as well as other manufacturer’s reels

(General, GatorCam, RIDGID, Raytech) depending

upon the options chosen and the patch cables pur-

chased. Please inquire for these options.

Features include:

• 12” daylight readable HDMI shatterproof

screens

• USB one touch video recording/playback

• 512hz sonde on/off & camera lighting control

• On screen footage counter/reset

• 8X digital “pan and zoom” technology

• Video date/time stamp

• 8-page text typing overlay

• Adjustable screen brightness & contrast

• Battery charge indicator (H12i only)

• Audio/video out ports

• Microphone and speaker for audio overlay

• Internal battery or external 18V battery sold

separately

USER INSTRUCTIONS

Setting Up the System for Use

Connect the patch cable to your reel and the controller

first. Press the power button on for 2 seconds. At this

point you should see the Hathorn logo on the screen

while the system boots up.

You will be asked to select the reel that you are using.

Use the enter button to toggle until the correct reel is

chosen. It is important to choose the correct reel as se-

lecting the incorrect reel will affect the footage counter.

Press the counter reset button to confirm your reel

choice. The system should now be ready to use.

Note: If your system uses an external battery always

remove the battery after use or switch off the system

with the silver button. Failure to do so may result in

18V battery damage.

Locating Sonde

Push the “Sonde” button to turn on/off. A symbol will

appear next to the footage counter on screen when the

sonde is on. Sondes are locatable up to ~15ft. depend-

ent upon concrete/steel/cast iron pipe.

Footage Counter Reset

Push the “Counter” button for 3 seconds and the coun-

ter will flash, let it go and the count will reset.

Camera Lights

Camera lights can be controlled using the light up/

down buttons on the front of the monitor.

INSPECTION PROCEDURE

Skids or sleeves should ALWAYS be used to protect the

camera head. Depending on the size of the pipe you are in-

specting, you may need to use a skid, so the camera is cen-

tered or off the floor of the line. Care should be taken so the

skids do not snag in the line.

Under normal operating situations, the camera is used with a

smaller protective sleeve in lines under 4” in diameter or a

larger grooved skid in 4” lines and larger.

1. Slowly push the camera into the pipe and negotiate the

camera into position to feed down the pipe making sure

the flex neck does not kink or double back on itself.

2. Push the camera slowly and carefully during the in-

spection taking note of the pipe condition for possible

hazards that may entangle or damage the camera on en-

try or retrieval.

3. When negotiating a corner, care should be taken not to

butt the nose of the camera against the sidewall with

any force. It would be better to let the camera “work”

its way around the corner. If resistance is encountered

when turning the corner and there are no visible signs

of blockage, turning the push rod or pulling the camera

back and forth sometimes helps

4. Should resistance become extreme, or the camera get

entangled or stuck, slowly push it back and forth to

free it. Sometimes turning the push rod may also help.

If the camera is visible, you may be able to free it with

your hand or some other means.

5. Upon completion of the inspection and retrieval of the

camera, it may be necessary to ‘manipulate’ the camera

around the initial bend (clean out) in the pipe with a

pole or other device if required.

6. NEVER use the camera to unclog a drain or clear de-

bris in the pipe. Doing so can cause damage to the

camera head or lens.

7. NEVER force the camera down a pipe as this may

cause a kinked cable which will require expensive

repairs.

8. NEVER use a pressure washer to clean any part of

the system. High pressure water can cause degrada-

tion of the electronic parts causing damage.

9. NEVER unspool all of the rod from a reel. Al-

ways leave a few turns of rod on the reel to aid

with respooling.

LOCATING THE 512 Hz SONDE

Insert the sonde in the drain and locate it while it is

still just in view at the drain or duct entrance. Hold the

locator vertical directly over the sonde with the anten-

na in line with the sonde. Adjust the locator sensitivity

so the bar graph reads between 60% and 80%. Push

the sonde along the pipe to the desired area.

1. Approach the peak of the signal working perpen-

dicular to the pipe. Move the locator backwards

and forwards and stop when the bar graph indi-

cates a Peak.

2. Push the camera 4-6 ft. further, pinpoint, and

mark the position. Repeat this pinpoint procedure

at similar intervals along the line of the drain or

duct until the survey is completed.

3. Most locators will automatically display the depth

of a located sonde providing the locator is correct-

ly oriented and positioned above the sonde.

TOUCH KEY IDENTIFICATION

Power On/O

Counter Posion /

Reset (Hold 3 sec)

Logo Clear and

Digital Zoom

Home / Main

Enter

Video Play

Video Pause

Sonde On/Off

Lights Up

Lights Down

Options: Rename,

Delete files

One Touch Video

Record with LED

light

Video Stop

KEYBOARD FUNCTIONS

The keyboard can be used to type information onto the

screen overlay. Anything shown on the screen will show

up on the recording.

1. Pg1 to Pg8 – Brings up the corresponding page for

typing.

2. Hide Pg – Hides the pages and also brings up the

last page viewed. Please note that anything typed

will remain in the background until it is deleted.

3. BLK – Changes the background behind the text

from black to white

4. Save Pg – Saves what is visible on the displayed

screen into the memory. Example: A company

name and address can be saved on a page into the

memory and then shown at the beginning of each

recording/survey when the page is displayed.

5. Enter Key – Toggles through reel selection on

opening screen

6. Arrow Keys – Moves cursor

7. Escape Key – Toggles text overlay contrast up/

down

8. Mic Key (top right) – Turns the speaker and mi-

crophone on and off. Note that only one can be on

at any one time. For instance, if the mic is engaged

the speaker will not play on the video. Similarly,

SETTING UP YOUR MONITOR

1. Press the Home button and navigate over to the

“Setup” screen. Press enter.

2. From this screen the user has the ability to change

the brightness, contrast, hue, saturation and noise

reduction of the screen and video playback.

3. The user can also change the input of the camera

from NTSC to PAL to other resolutions. It is rec-

ommended that users do not change this setting.

SETTING UP THE RECORDING QUALITY

1. Press the Home button and navigate over to the

“Setup” screen. Press enter.

2. Navigate to the right again until you reach the

“REC” tab. From here the user can adjust the re-

cording quality and the recording device.

3. The recording quality is set as HQ (High Quality) at

the factory but the user has a choice of HQ, SP, LP,

EP and SLP in order of reducing quality but with

smaller file sizes.

4. Videos are always recorded in MPEG4 format.

5. Do not change the recording device from USB to

HDD. If this is changed to HDD no recording can

happen until changed back to USB.

RECORDING TO A USB STICK

1. Insert the USB stick into the USB jack and wait

for the system to recognize its presence. This may

take 5-6 seconds. A notification on the LCD will

show when the USB stick is recognized.

2. When the USB stick is recognized, press the re-

cording button on the control pad. This will pow-

er up the recording module within the system.

When it is ready the system will say “Recorder

Ready”.

3. Press the Mic/Speaker key on the keyboard to en-

sure that the microphone is switched on for audio

recording

4. Press the red recorder button once. The system is

now recording the video file to the USB stick.

5. To stop the video recording simply press the stop

recording button.

Note: Video files are always stored in MPEG4 format

for optimal quality and file size. However, the longer

a recording the larger the video size. Also note, that

should a USB stick not be inserted into the system

first, the system will not be able to record any videos.

Resolution: 720x579 at 25fps (PAL) / 720x480 at

30fps (NTSC)

5 Quality Levels: HQ/SP/LP/EP/SLP (HQ highest)

Recording size: 2GB per hour on HQ setting

PLAYING BACK VIDEO FILES

1. Press the home button and then navigate left or

right to “Browse USB Stick” and press the Enter

button.

2. Press enter again at the USB icon. Note: this sys-

tem does not come with an HDD.

3. Press enter again on the file and then enter again on

the file “REC”. Scroll for the file you recorded.

4. Each video file is named with the date of the re-

cording. To play a file back press “Play” button.

DELETING/RENAMING FILES

1. Highlight the file you wish to change and press the

Menu button.

2. This will give you the option to Rename or delete

the file in question or press enter to return to the

previous menu.

RETURNING TO A HIGHER MENU

1. From the file list, highlight the symbol “/…/” and

press enter. This will take you to a higher file

menu on your USB stick.

OTHER SYSTEM OPTIONS

1. Press the home button and then navigate left or

right to “Setup” and press the Enter button.

2. Navigate to the “System” tab which will display

system options. Including the opportunity to flash

the system with an update, change the time, date

and time zone and reset the system to the factory

default settings.

3. Setting the time and date is the most important fea-

ture for the average user. To access this area press

“Enter” button when “Time” tab is highlighted.

4. Tab down to “Time Zone” to set the time zone ap-

plicable to the market in which you are located.

5. Tab down to “Manual” to change the current

month, day and time. Press enter to confirm. Then

press the home button to return to the main menu.

6. All systems are set to EST on the current date when

they leave the factory.

Note: Setting the date and time are important as these

will affect the naming convention of the files stored to

your USB stick.

Contact Service Department at 1-905-

604-7040 or [email protected]

If a problem not shown on this chart is found please

contact a Hathorn service center.

TROUBLESHOOTING

MAINTENANCE

Inspection Camera - After every use, the camera

should be cleaned and checked for possible damage.

External scuffing of the camera case is normal and

should be of no concern. The camera view port is made

of sapphire and should be cleaned with a soft, damp

cloth. Grease, dirt or scratches will affect the quality of

the video and if the lens is badly scratched it should be

replaced.

LED Light Replacement - The camera heads use LED

lighting and cannot be replaced by the operator. These

lights use very little power and unless physically dam-

aged or extreme voltage is applied to them, should last

indefinitely. If replacement is necessary, the camera

should be returned to the factory.

Reel and Cable Assembly Maintenance - The reel

and cable assembly should be kept clean from dirt,

slime, grit, etc. When winding the cable back onto the

reel after an inspection, it is good practice to use a

clean cloth to wipe off any debris.

WARNING

NEVER USE A POWER WASHER TO CLEAN

THIS EQUIPMENT. PRESSURIZED WATER

MAY GET INTO UNSEALED AREAS SUCH

AS THE REEL HUB ASSEMBLY AND SLIP

RING HOUSING CAUSING DAMAGE AND

VOIDING WARRANTY.

18 
 
REPAIR FACILITIES - USA 
 
Repairs, warranty or otherwise, returned to Hathorn 
must be submitted with a “Return Maintenance Au-
thorization.”  For “RMAs” please contact:  
 
Reliable Drain Camera Repairs Ltd. 
Address: 739 North Wilson Road, Columbus, OH, 43204 
Phone: 1-855-863-9226   FAX: 1-905-604-3400 
Email: service@sewercamerarepairs.com                                         
Website: www.sewercamerarepairs.com 
Kaiser Premier USA – Mobile Repairs South West 
Address: 6108 Wild Fox Court, Elk Grove, CA 95757 
Phone: 1-916-995-2743 
Email: eric.montgomery@kaiserpremier.com                                   
Website: www.kaiserpremier.com 
Utility Equipment Technology Ltd. 
Address: 382 Stevens Rd., Rockwall, TX 75032 
Phone: 1-972-771-8958   FAX: 1-972-772-8195 
Email: utilityequipm[email protected]                                            
Website: www.utilityequipmenttechnology.com 
Dynamic Repairs  
Address: 40 Arnot St., Unit 20, Lodi, NJ 07644 
Phone: 1-973-478-0893   FAX: 1-973-478-0895 
Email: dy[email protected]om                                   
Website: www.dynamicrepairs.net 
Visual Imaging Resources 
Address: 12600 Newburgh Rd, Livonia, MI 48150 
Phone: 734-744-5557 
email: antoine@visualimagingresources.com                                  
Website: www.visualimagingresources.com 
 