Health Innovations hi BTE User manual

hi BTE™
hi BTE™telecoil
hi BTE power™
hi BTE™power plus
(Behind-The-Ear)
Watch a short video on how to use and
maintain the hi BTE products at:
hihealthinnovations.com/products/BTE
User Guide

1
Table of contents
Getting the most from your
new hearing aids........................................................................ 1-3
Caring for your hearing aids ............................................. 3-4
hi BTE products with ear tube & tip ................................. 5
hi BTE products with ear hook ............................................ 6
Turning your hearing aids on and o ............................. 7
Wearing your hearing aids ................................................. 7-8
Maintaining your hearing aids....................................... 9-12
Battery ..........................................................................................13-15
Using with telephones and cellular phones ......15-16
Other uses of a telecoil ........................................................... 16
Changing program and volume settings ........... 17-18
Troubleshooting ............................................................................19
Technical specications .................................................. 20-25
FDA statements .................................................................... 26-27
Warranty, return and service ............................................. 28
Top 3 tips .................................................................................. 29-30
Getting the most from your new hearing aids
Hearing is a vital part of how you connect with the
world, from laughing at a punch line to sharing
a secret with a loved one. Hearing is also vital to
your overall health. Untreated hearing loss can
contribute to depression, anxiety and dementia.
Congratulations on taking control of your
hearinghealth!
While no hearing aid can restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions, these tips will
help you obtain the most benets from your aids:
•Ifyouarenewtohearingaids,itmaytakeafew
weeks before you are completely comfortable
with them and can fully enjoy the benets. Be
patient as you adjust to hearing sounds that you
maynothaveheardinalongtime.Ifyouneed
to, start by wearing your hearing aids a few hours
a day and gradually extend the period of time.
Infrequentuseofhearingaidsdoesnotprovide
full benets, so your ultimate goal is to wear the
hearing aids all day, every day
•Youmayndthataquietenvironmentismore
comfortable at rst. Gradually introduce new
listening environments

2 3
•Wheneverpossible,directlyfacethesoundsyou
are trying to hear and move closer, especially
in noisy environments. When speaking with
someone, you can also use facial cues to help
youunderstand.Ifyouwouldlikeinformation
on speech (lip)-reading or additional help,
consider nding a support group. A good
place to start is the Hearing Loss Association of
America (HLAA) at hearingloss.org
•Yourownvoicemayinitiallysoundloud,oras
though you are talking “in a barrel.” This is very
common, and most people get used to it over
time
•Ifyouarenewtohearingaids,youmayhear
background noise (e.g., hum of a fan) that
you may not have heard in a long time. Most
people are able to tune out these noises as they
continue to wear their hearing aids
•Whenyouareinarestaurant,avoidsittinginthe
middle of the room or near the kitchen. A booth
to the side or in a corner will be more favorable
•Itisnotnecessarytoremoveyourhearingaidsat
security checkpoints (e.g., airports). However, you
shouldremoveyourhearingaidsforCTandMRI
scans or for other electromagnetic procedures
At hi HealthInnovations, we care deeply about
ourcustomers.Ifyouhavequestionsthatarenot
addressed in this guide or the resources on our
website at hiHealthInnovations.com,please call us
at 1-855-523-9355.
Caring for your hearing aids
Regardless how much you paid for hearing aids,
they are sensitive electronic devices susceptible to
moisture and wax. Do your best to keep your hearing
aids clean and dry at all times. For more information,
visit hiHealthInnovations.com and watch the
hi BTE video.
•Whennotwearingyourhearingaids,openthe
battery door to allow any moisture to evaporate.
This also helps extend battery life. Store your
hearing aids in a safe, dry place, away from
direct sunlight and avoid extreme temperatures
•Donotleaveyourhearingaidsinthebathroom
while showering
•Whenyousweat,besuretotakeyourhearing
aids o and allow them to dry for a minimum of
15 minutes before putting them back on

4 5
•Earwaxisnaturalandcommon,butitcancause
yourhearingaidstofeedbackormalfunction.It
is important to follow the cleaning instructions
for the ear tube & tip on page 10, double-dome
tip on page 11, or earmold on page 12
•Donotusewater,alcoholorotherliquidagents
to clean hearing aids as they may damage them.
Ifthehearingaidsbecomewet,donotattempt
to dry them in an oven or microwave. Open the
battery door, remove the battery and let the
hearing aids dry naturally for 24-48 hours
•Ifyouliveinahumidclimateorarearound
persistent moisture, consider purchasing a low
cost hearing aid dehumidier or dryer. We have
hearing aid dryers available for purchase
•Askyourdoctortoremoveexcessivewaxfrom
your ears, or ask if you can use an over-the-
counter kit to remove wax
•Removeyourhearingaidsbeforeusinghair
spray, spray perfume or shaving lotions, as these
items can clog or damage your hearing aids
•Donotdropyourhearingaidsorknockthem
against hard surfaces.
hi BTE products with ear tube & tip
1. Microphone
and speaker –
sound enters the
hearing aid through
the microphone.
The speaker
delivers amplied
sound toyou.
2. Rocker switch –
switches between
listening programs and/or volume levels.
3. Battery door / on and o – close the door to
turn on the hearing aids. Open the door to turn
o thehearing aids.
Left/Right–Insidethebatterydoorisareddot
indicating the hearing aid is for the right ear.
There is no dot on the hearing aid for the left ear.
4. Serial number –Eachhearingaidhasaunique
serialnumber.
5. Ear tube & ear tip – each hearing aid comes
with an ear tube & tip that connects to the
hearing aid speaker. Sound travels through the
ear tube & tipto your ear.
6. Retention loop– helps keep the eartube & tip
inplace.

6 7
1. Microphone
and speaker –
sound enters the
hearing aid through
the microphone.
The speaker
delivers amplied
sound toyou.
2. Rocker switch –
switches between listening programs and/or
volumelevels.
3. Battery door / on and o – close the door to
turn on the hearing aids. Open the door to turn
o thehearing aids.
Left/Right–Insidethebatterydoorisareddot
indicating the hearing aid is for the right ear.
There is no dot on the hearing aid for the left ear.
4. Serial number –Eachhearingaidhasaunique
serialnumber.
5. Ear hook – Each hearing aid comes with an ear
hook that is attached to an ear mold.
hi BTE products with ear hook
Yourhearingaidhasabatterydoorthatactsasan
on/o switch and allows access to thebattery. When
the door is closed, the hearing aid is on. When the
door is open, the hearing aid is o.
1. ON: Simply close the battery door with a battery
in it.
2. OFF: When you’re not wearing your hearing aids,
keep the battery door open to extend battery life.
Youdonotneedtoremovethebattery.Fully opening
the battery door allows any moisture to evaporate,
which keeps the hearing aids working well.
Wearing your hearing aids
Place your hearing aid over the top of your ear until
it rests securely behind your ear.
Turning your hearing aids on and o

8 9
While holding the
hearing aid in place,
insert the ear tip into
your ear canal, and curl/
tuck the retention loop
along the body of your
ear. This retention loop
will eventually tuck in
easily, as body heat helps
it conform to the shape of your ear.
The ear tip should be completely or almost
completely in the ear canal. Use your ngernail to
push the tube (rather than the ear tip) into the ear
canal. This will help the ear tip to go deeper. Your
goal is to go as deep as possible without touching
your ear drum. Proper insertion of the ear tip is key
to getting enough loudness and avoid whistling.
For hearing aids with ear molds, please consult with
your hearing health professional about putting it on.
Ifyouweareyeglasses,putyourglassesonrstand
then put your BTE hearing aid on.
Allergic reactions to hearing aids are unlikely.
However, if you experience skin irritation, redness,
or soreness in or around your ears, please contact
your physician.
Maintaining your hearing aids
Depending on your hearing loss, your hearing aids
may be attached to an (a) ear tube & tip, (b) ear
tube & double-dome tip, or (c) ear mold.
Replacing ear tube & tip
Youreartube&tipwillcomeconnectedupon
shipment. For optimal performance, replace ear
tube & tip every threemonths.
Removing ear
tube & tip from
hearing aid:Grasp
the “hearing aid
end” of the ear
tube; gently turn
~90 degrees and
pull to remove the
ear tube from the
hearing aid.
Note: Do not bend
the ear tube and tip back and forth to remove it.
Attaching ear tube & tip to hearing aid: Gently
push the “hearing aid end” of the ear tube onto the
hearing aid until it snaps into position.
1) Turn ~90
degrees
2) Pull the
“hearing aid
end” of ear
tube

10 11
Cleaning ear tube & tip
Between replacements, you’ll need to clean the ear
tube & tip with a cleaning wire, at least once aweek.
“ear tip end”
“hearing aid end”
Remove the ear tube & tip from device. Thread the
cleaning wire through the ear tube, starting at the
“hearing aid end,”until it comes out at the “ear tip
end.” Pull the cleaning wire all the way through. Be
sure to wipe o the wire before the next cleaning.
Clean the ear tip with a dry cloth.
Note: Ensure the wire goes through the ear tube in
only one direction, from “hearing aid end” to “ear
tip end.” Do not reverse the wire back through the
eartube.
Cleaning ear tubes with a double-dome tip
Ifyouhaveaneartubewithadouble-dometip,you
will need to remove the double-dome to clean it.
Carefully pull the double-dome tip o the tube.
Clean the tube in the manner as described on the
previous page.
Push the double dome back onto the tube. Ensure
the double-dome tip is attached to the tube, but
isnottoofaronit.Youwillknowitistoofarifthe
double dome tip is at on top.
Too far*
(flat on top)
Correct
(rounded on top)
*Flatness is due to the tube decompressing the
vent on the double dome tip. This will reduce the
volume of the sound.

12 13
Battery
Detaching and cleaning ear molds*
*Ask your ear mold provider to see if this applies
to you.
The hearing aid connects to an ear hook, which
attaches to the ear mold tube and ear mold.
•Removetheearmoldtubefromtheearhook
•Washthetubewithwarmsoapywater,and
blow air through the tube to remove any water
left inside the tube
•Lettheearmoldandtubedryovernightto
allow any water left inside to dry
•Aftertheearmoldandtubeisdry,reconnect
the ear mold tube to the ear hook
The hearing aid uses a size 312 battery. The battery
life varies, depending on the amount of hearing aid
use, but is typically about 7-10 days. Please insert a
battery when you receive the hearing aid.
Low battery indicator
A warning of three double beeps every eight
minutes indicates that the battery needs to be
replaced.Ifyoudonotchangeyourbattery,youwill
hear another warning of six double beeps, at which
time your hearing aid will automatically turn o.
Battery warning information
Dispose of used batteries in an environmentally
friendly way. Do not place batteries in your mouth.
Ifswallowed,contactyourphysicianimmediatelyor
call the National Battery Hotline at 1-202-625-3333.
hearing
aid
ear
hook
ear
mold
ear
mold
tube

14 15
Inserting/replacing the battery
1. Gently pull open the battery door with your
ngernail and remove the used battery. Do not
hold down or press the rocker switch while
opening or closing the battery door, as this
may damage the hearing aid.
2. Using the plastic tab of a fresh battery, place the
battery into the battery door with the tab facing
up. While holding the battery in place, peel o
the plastictab.
3. To fully activate the battery, wait for a minute
beforegentlyclosingthebatterydoor.Ifthe
door does not close easily, check to see if the
battery was inserted properly.
Note: When the battery is taken out and put back
in, the hearing aid returns to the last program
you were in.
Using with telephones and cellular phones
Traditional corded phones, cordless phones and
cell phones:
First, try to use the phone as you normally would
holdit.Ifyoucannothearwell,movethehandset
up slightly to nd the position that sounds best
toyou.Ifyouencounterwhistling,tiltthephone
handsetatanangleuntilthewhistlingstops.It
may help to turn the volume up on your phone.
Practice using the telephone with someone
familiar to you, and move the phone around a bit
to get the best sound.
Ifyourphoneislabeled“HearingAidCompatible,”
it works with a telecoil (see below).
Telecoils
The hi BTE telecoil, hi BTE power and hi BTE
power plus power contain a telecoil which
receives electromagnetic signals directly from the
telephone and converts it to sound. The telecoil
setting, which is usually program 3, turns o the
regular microphone, so you can hear more clearly

16 17
Ifyouhavewornhearingaidsbefore,youmayhave
used dierent programs for dierent environments.
Our hearing aids automatically adjust to dierent
environments. Thus, once you determine your
preferred program, you can leave it in that setting.
Program control
The rocker switch allows you to choose between
three program settings. Spend time using
program 1 or 2 to determine which one you
like best. Use the program that sounds best the
majority of the time. Within each program, you
can also use the volume control to make sounds
louder or softer if you wish.
Simply press and hold the rocker switch up or down
for two
seconds to change the program setting. The
hearing aid will beep to let you know which program
has beenselected. Please keep the ear tip or ear mold
in your ear to hear the beep(s).
Program 1 ♪ 1 beep
Program 2 (usually the loudest) ♪♪ 2 beeps
Program 3
(telephone or telecoil setting) ♪♪♪ 3 beeps
Changing program and volume settings
on the telephone. After nishing your phone
call, change back to your preferred program,
usually program 1 or 2, to turn on the hearing
aid microphone again.
Other uses of a telecoil
Many people use the telecoil with assistive listening
devicescalledFMoraudioloops.Ifyougotoany
events or religious services and the room is“looped”
that means you can use your telecoil. Set your
hearing aids to the telecoil program. When the
speaker talks into the microphone, the sound will
be picked up by the“loop.” The sound then goes
rightintoyourhearingaid(s).Itwillturnothe
background noise and allow you to hear the speaker
more clearly. After the event, change back to your
preferred program, usually program 1 or 2, to turn
on the hearing aid microphone again.
Note:Youmayhearinterferencewhileinthe
telecoil setting. There may be a “buzzing sound”
from the devices. Fluorescent lighting, televisions,
and computer screens may make this buzzing
louder. Try to move away from these devices when
using the telecoil.

18 19
Troubleshooting
Cause Possible remedy
1. No sound or not loud enough
Not turned on Turn on by closing the bat-
tery door
Low/dead battery Replace battery
Ear wax Clean/replace ear tube&tip
Programming
adjustment
Contact Customer Service
Moisture Open battery door and
allow to dry
2. Three double beeps
Low battery Replace battery
3. Whistling or feedback
Ear tips not
inserted properly
Remove and reinsert
Poor-tting
ear mold
Consult your hearing health
care professional
Hair or clothing
near ear
Remove hair or clothing
near ear
Check for cracks
in ear tube
Replace ear tube & tip
4. Poor t
Ear tip falling out
of your ears
Contact Customer Service
Volume control
The rocker switch also allows you to choose
between ve volume levels. Press and quickly
release the top of the rocker switch to increase
the volume. Press and quickly release the bottom
of the rocker switchtodecreasethevolume.You
will hear one beep when you reach the maximum
or minimum volume setting.
5Maximum volume = beep
3
4
2
Volume levels
1Minimum volume = beep
Itisnormaltohavewhistlingwhenyouholdthe
hearing aid in your hand, or when you place your
hand over your ear. However, once the ear tip or
earmold is all the way in the ear canal (please see
page 8), you should be able to wear your hearing
aids at a comfortable volume without whistling.
Ifyourhearingaidwhistles,changetoprogram1
and/or turn the volume down.

20 21
Technical specifications
hi BTE products with ear tube & tip
•PeakOSPL90118dBSPL
•HFAOSPL90108dBSPL
•Averagefull-ongain32dB
•Peakgain40dB
•Referencetestgain31dB
•Frequencyrange200–5200Hz
•Totalharmonicdistortion<2%
•Equivalentinputnoise<32dBSPL
•Inductioncoilsensitivity90dBSPL
(if hearing aid includes telecoil)
•Batterycurrentdrain0.80mA
•Attack6mSandrelease65mS
Input/Output
OSL90
FRC response
hi BTE products with ear tube & tip
input-output curve
300
hi BTE products with ear tube & tip
saturation output curve and
frequency response curve

22 23
Technical specifications
hi BTE products with ear hook
•PeakOSPL90123dBSPL
•HFAOSPL90117dBSPL
•Averagefull-ongain42dB
•Peakgain51dB
•Referencetestgain41dB
•Frequencyrange200–5200Hz
•Totalharmonicdistortion@800Hz<2%
•Totalharmonicdistortion@1600Hz<2%
•Equivalentinputnoise<32dBSPL
•Batterycurrentdrain0.85mA
•Inductioncoilsensitivity100dBSPL
(if hearing aid includes telecoil)
•Attack6mSandrelease75mS
hi BTE products with ear hook
input-output curve
Input/Output
OSL90
FRC response
300
hi BTE products with ear hook
saturation output curve
and frequency response curve

24 25
Technical specifications
hi BTE power plus
•PeakOSPL90127dBSPL
•HFAOSPL90120dBSPL
•Averagefull-ongain57dB
•Peakgain62dB
•Referencetestgain43dB
•Frequencyrange300–7100Hz
•Totalharmonicdistortion@800Hz<3%
•Totalharmonicdistortion@1600Hz<3%
•Equivalentinputnoise<29dBSPL
•Inductioncoilsensitivity102dBSPL
•Batterycurrentdrain1.0mA
•Attack6mSandrelease75mS
Input/Output
OSL90
FRC response
hi BTE power plus input-output curve
hi BTE power plus saturation output curve
and frequency response curve
50 55 60
70
80
90
100
110
120
130
65 70 75 80 85 90
300
50
70
60
80
90
100
110
120
130
1000 10000

26 27
FDA statements
Warning to hearing aid dispensers. A hearing aid dispenser
should advise a prospective hearing aid user to consult
promptly with a licensed physician (preferably an ear specialist)
before dispensing a hearing aid if the hearing aid dispenser
determinesthroughinquiry,actualobservation,orreviewofany
other available information concerning the prospective user,
that the prospective user has any of the following conditions: (i)
Visible congenital or traumatic deformity of the ear; (ii) History
of active drainage from the ear within the previous 90 days; (iii)
History of sudden or rapidly progressive hearing loss within the
previous 90 days; (iv) Acute or chronic dizziness; (v) Unilateral
hearing loss of sudden or recent onset within the previous 90
days;(vi)Audiometricair-bonegapequaltoorgreaterthan15
decibels at 500hertz(Hz), 1,000 Hz, and 2,000 Hz; (vii) Visible
evidence of signicant cerumen accumulation or a foreign body
in the ear canal; (viii) Pain or discomfort in theear.
Important notice for prospective hearing
aid users
Goodhealthpracticerequiresthatapersonwithhearingloss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians who specialize
in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of medical
evaluation is to assure that all medically treatable conditions
that may aect hearing are identied and treated before the
hearing aid is purchased.
Following the medical evaluation, the physician will give you
a written statement that states that your hearing loss has
been medically evaluated and that you may be considered a
candidate for a hearing aid. The physician will refer you to an
audiologist or a hearing aid dispenser, as appropriate, for a
hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with and
without a hearing aid. The hearing aid evaluation will enable
the audiologist or dispenser to select and t a hearing aid to
your individual needs.
Ifyouhavereservationsaboutyourabilitytoadaptto
amplication,youshouldinquireabouttheavailabilityofa
trial-rental or purchase-option program. Many hearing aid
dispensers now oer programs that permit you to wear a
hearing aid for a period of time for a nominal fee, after which
you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation from a
licensed physician. Federal law permits a fully informed adult
to sign a waiver statement declining the medical evaluation
for religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
Children with hearing loss
Inadditiontoseeingaphysicianforamedicalevaluation,a
child with hearing loss should be directed to an audiologist
for evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational and
socialgrowthofachild.Anaudiologistisqualiedbytraining
and experience to assist in the evaluation and rehabilitation
of a child with hearing loss.

28 29
Warranty
Each hearing aid comes with a one-year manufacturer’s
warrantyfromthedateofshipmenttoyou.Ifatour
examination it is determined that the unit failed to work due
to parts, materials or workmanship, the hearing aid will be
repaired or replaced for free. This warranty does not cover
malfunctions due to unusual wear and tear, unauthorized
alteration or mistreatment of the device, such as physical
shock, damage from moisture or sweat, excessive wax build-
up, or tampering with the instrument, all of which void the
warranty. This warranty does not cover batteries, ear tubes &
tips, ear molds or accessories. hiHealthInnovations is the only
authorized service center for your warranty service. Please
contact Customer Service at 1-855-523-9355 to obtain a return
authorization code and a shipping label.
Cancellation and return information
To cancel your purchase, you must give or mail written
notice of cancellation to us. Please see the enclosed Bill
of Sale for complete details about the refund policy, visit
hiHealthInnovations.com or contact Customer Service at
1-855-523-9355.
Service
Our mailing address is P.O. Box 356, Minneapolis, MN55440.
Please do not mail to this address without contacting
Customer Service rst at 1-855-523-9355.
Warranty, return and service Top 3 Tips
1. Call into a free seminar with a hi HealthInnovations
hearing expert to learn how to take care of your
hearing aids, how to use the controls, and how to
improve communications. Many customers have told
us they have learned great tips from the seminars,
and they enjoy talking with their peers as much as
the hearing experts. Every Monday-Thursday at
6 pm CT (7 pm ET, 4 pm PT) and Friday at 10 am CT
(11 am ET, 8 am PT). Call 1-888-844-7278. When
prompted, enter the special access code: 9428061#.
2. Visit hihealthinnovations.com and watch the
hi BTE video.
3. Take special note of instructions on:
• Communicationstips(page1-2).Wear your
hearing aids as much as possible to help your
brain adjust. Successful hearing aid users will tell
you that the benet of wearing hearing aids is
much greater than the eort it may take to adjust
to them. Directly face the sounds you are trying
to hear and move closer, especially in a noisy
environment. To hear better in noisy environments,
we strongly recommend that you wear a hearing
aid on each ear
• Caringforyourhearingaids(page3-4,9-12).When
not wearing your hearing aids, open the battery
door to allow any moisture to evaporate. Wax is

30 31
normal, but it can cause your device to whistle or
malfunction. Regularly clean your ear tube
and tip
• Properinsertionofeartubeandtip(page7-8)
to get enough loudness and avoid whistling.
Please insert the tip as deep as possible without
touching your ear drum
• Insertingorreplacingthebattery(page14).
Do not press the rocker switch while opening
or closing the battery door. To fully activate the
battery, wait for a minute before gently closing
the battery door
• Changingprogramandvolumesettings
(page17-18).Yourhi HealthInnovations hearing
aids have been custom-programmed to your
hearing needs and will automatically adjust
to dierent environments. Thus, once you
determine your preferred program, you can
leave it in that setting

©2013hiHealthInnovations,V2 SPRJ12664
Forqualitybatteries,eartubes&tips,
and other accessories, please visit
hiHealthInnovations.com
or call 1-855-523-9355,TTY711,
9 am  5 pm CT, Monday  Friday.
Free user seminars:
hi HealthInnovations regularly holds free user
seminars,whichareledbyhearingexperts.Inthe
seminar you will learn how to take care of your
hearing aids, how to use the controls, and how
to improve communications. Many customers
have told us they have learned great tips from the
seminars, and they enjoy talking with their peers as
much as the hearing experts.
Every Monday-Thursday at 6 pm CT (7 pm ET,
4 pm PT) and Friday at 10 am CT (11 am ET, 8 am PT).
Call 1-888-844-7278. When prompted, enter the
special access code: 9428061#
Don’t miss out!