Health Innovations hi ITC User manual

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ESSENTIAL GUIDE
How-to videos available on hihealthinnovations.com
Get the best results with your
hi ITC®hearing aids

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TABLE OF CONTENTS
What’s in the Package................................................................................3
Getting the Best Results........................................................................4-5
Hearing Aid at a Glance........................................................................6-7
Preparing Hearing Aid for Use ........................................................... 8-9
Turning Hearing Aid On and O ......................................................... 10
Determining Left and Right Hearing Aid ..........................................11
Wearing Hearing Aids ............................................................................. 12
Operating Hearing Aids.......................................................................... 13
Changing Wax Guard .............................................................................. 14
Cleaning Hearing Aids ............................................................................ 15
Replacing ITC Dome ................................................................................ 15
FDA Statements.................................................................................. 16 -17
Ordering More Supplies......................................................................... 18
Additional Information ........................................................................... 18
Notes............................................................................................................. 19

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WHAT’S IN THE PACKAGE
Invoice with trial period end date and serial numbers
Bill of Sale and Notice of Cancellation documents
Hearing aid(s) - with ITC dome and
retention ring attached, in carrying case
Batteries - One pack per hearing aid
Battery replacement tool - One per order
Drying capsule - In carrying case
Wax Guards - One per hearing aid,
blue for left, and red for right

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1. Wear your hearing aids much as possible. It may take
a few weeks before you are completely comfortable with
them and can fully enjoy the benets.
2. To improve hearing in a noisy environment, wear two
hearing aids, directly face and move closer to the
sounds you are trying to hear.
3. You may nd that your voice sounds dierent while
wearing your hearing aids. This is very common, and
most people get used to it over time.
• If the sharpness is bothersome to you, simply reduce
the volume. Many people nd that with continued use
of their hearing aids they no longer notice these
eects within a few weeks, and can increase volume
over time.
• You may notice an “occlusion” eect, which is the
change you hear in your voice when your ears are
plugged, making your voice sounds booming.
4. Ear wax can cause whistling. See your doctor to have your
ear wax removed, or ask if you can use an over-the-counter
wax removal kit. Regularly replace the wax guard in your
hearing aid. See page 14 for instructions.
5. Hearing aids need to stay dry. Open the battery door
overnight and wipe dry when replacing your battery.
Do not leave your hearing aids in the bathroom. Dry
hair and hands before wearing hearing aids, and when
GETTING THE BEST RESULTS

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sweating, avoid wearing your hearing aids. Replace the
drying capsules in your case monthly. Drying capsules are
available from hi HealthInnovations.
6. Remove your hearing aids before using hair spray, spray
perfume, or shaving lotions as these items can cause
damage.
7. It is not necessary to remove your hearing aid at
security checkpoints (e.g., airports). However, you should
remove your hearing aid for CT and MRI scans or for other
electromagnetic procedures.
8. It is possible to hear buzzing, feedback or interference
from your hearing aids when walking through store
security systems. This also may happen with exposure
to uorescent and some LED lights. This is normal
interference, caused by electromagnetic signals.
Additional Support Resources
• How-to videos on hihealthinovations.com
• Daily Phone Q&A with a Hearing Expert
Monday - Friday, 10 a.m. Central Time
888-844-7278, code 9428061#
• FaceTime and Video Chat 855-523-9355 to
schedule
• Customer Service 855-523-9355, press 2

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HEARING AID AT A GLANCE
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2
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6

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1. ITC Dome - rubber “sleeve”
• Fits around the entire hearing aid while leaving the
faceplate, microphone, and speaker port open.
• Occludes the ear allowing for an expanded tting range.
• Provides better feedback management.
• Oers a more secure t for those with larger ear canals.
2. Microphone port – Where sound enters the hearing aid
through the microphone.
3. Speaker and wax guard lter – The speaker delivers
amplied sound. The wax guard lter protects the hearing
aid from ear wax damage.
4. Battery door and on and o activation – Close the door to
turn on the hearing aids. Open the door to turn o thehearing
aids. See page 10 for instructions.
5. Serial number – Uniquely identies each hearing aid.
6. Retention ring– Curls along the body of your ear and holds the
hearing aid in place.

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Please insert a new battery when you receive your
hearing aid.
The hearing aid uses a size 10 battery. The battery life varies
depending on the amount of hearing aid use.
To insert or replace battery:
1. Remove the tab from the new
battery. Wait one full minute to
fully activate the battery.
2. Gently pull open the battery door
with your ngernail.
PREPARING HEARING AID FOR USE
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3. Insert the battery with the “+”
side up into the battery door, or
use the magnet on the battery
replacement tool. Gently close
the battery door. If the door does
not close easily, check to see if the
battery was inserted properly.
4. Remove the used battery by
lifting it out with your ngertip or
with the battery replacement tool
included in your order.
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Low battery indicator
A warning of three double beeps every eight minutes indicates
that the battery needs to be replaced. If you do not change your
battery, you will hear another warning of six double beeps, at
which time your hearing aid will automatically turn o.
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TURNING HEARING AID ON AND OFF
The hearing aid battery door acts as an on/o switch. When the
door is closed and a charged battery is properly installed, the
hearing aid is on. When the door is open, the hearing aid is o.
ON: When you want to turn on the
hearing aid, place the battery in the
battery door and gently close the
door with your ngernail.
The hearing aid powers on after 5
seconds of closing the battery door.
OFF: When you’re not wearing the
hearing aids, keep the battery door
open to extend battery life. You do
not need to remove the battery.

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Determine the left and right hearing aid by one of these
methods:
1. Find the + indicator inside the
battery door.
Blue = left ear
Red = right ear
2. Look at the wax guard at the tip of the hearing aid.
Blue = left ear
Red = right ear
DETERMINING LEFT AND RIGHT HEARING AID

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1. Hold your hi ITC by the bottom
of the retention ring.
2. Place the hearing aid in the ear
canal as deeply as possible, with the
speaker pointed toward the eardrum.
The retention ring will prevent the
hearing aid from being inserted too
deeply into the canal.
3. Gently slide the retention loop along
the body of the ear. The retention
loop will eventually tuck in easily, as
body heat helps it conform to the
shape of your ear.
WEARING HEARING AIDS
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3

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Program control
Your hearing aids have been custom programmed to your
hearing needs and will automatically adjust to dierent
environments. Each time you turn on the hearing aid, it will start at
Program 1.
1. To change a program, using a at hand, tap the outer part
of your ear twice with your nger tips. This will advance the
hearing aid to the next highest program.
• Fingers should be held together, and ngertips should
lightly tap the outer part of your ear twice.
• Tap should be a at pat on the ear. Pressure generated by
the pat triggers the switch.
• Pat should be soft and never painful.
OPERATING HEARING AIDS
Program 1 (normal, everyday) ♪ 1 beep
Program 2 (noisy environments) ♪♪ 2 beeps
Program 3 (telephone) ♪♪♪ 3 beeps

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CHANGING WAX GUARD
The wax guard contains a tiny screen that prevents wax from
entering the hearing aid. Wax guards are delicate and must be
replaced, not cleaned. A broken wax guard can allow wax to
enter the hearing aid which can cause damage.
Given that ear wax is natural and common, replace the wax
guard on your hearing aids every 2 - 3 weeks or more frequently
as needed. This is easy to do with the wax guard dispenser and
changing tool you received with your hearing aids.
1. Gently push the threaded end of
the changing tool into the old wax
guard.
2. Turn the changing tool 1/4
clockwise and gently pull the wax
guard straight out to remove from
the device.
Disposing of old wax guard
1. Push the changing tool with the old
wax guard into the center of the
wheel dispenser.
2. Slip o the wax guard by sliding the
tool to the side.
Inserting new wax guard
1. Use the other end of the changing tool to pull out a new
wax guard from the dispenser and insert it into your hi ITC.

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CLEANING HEARING AIDS
Leave the ITC Dome on your hearing aid. Wipe o the ITC
Dome with a dry cloth every day.
The ITC Dome should remain installed on the ITC hearing
aid for as long as it continues to function correctly and is not
damaged. Under normal use and wear conditions, the ITC
Dome should last for a minimum of 3 months.
REPLACING ITC DOME
You should only remove the ITC Dome when it needs
replacement; for example, when it appears worn or is dicult
to wipe away debris. Call hi HealthInnovations at 855-523-9355
and press 2 for more information, or to order new ITC Domes.
Complete replacement instructions will be provided with your
new ITC Dome.

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FDA STATEMENTS
Important notice for prospective hearing aid users
If you have any of the following conditions, please see your
physician:
• Visible congenital or traumatic deformity of the ear.
• History of active drainage from the ear within the previous
90 days.
• History of sudden or rapidly progressive hearing loss
within the previous 90 days.
• Acute or chronic dizziness.
• Unilateral hearing loss of sudden or recent onset within the
previous 90 days.
• Audiometric air-bone gap equal to or greater than 15
decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.
• Visible evidence of signicant cerumen accumulation or a
foreign body in the ear canal.
• Pain or discomfort in the ear.
Special care should be exercised in selecting and tting a
hearing aid whose maximum sound pressure level exceeds 132
decibels because there may be risk of impairing the remaining
hearing of the hearing aid user. (This provision is required
only for those hearing aids with a maximum sound pressure
capability greater than 132 decibels (dB).) The audiologist or
hearing aid dispenser will conduct a hearing aid evaluation to
assess your ability to hear with and without a hearing aid. The
hearing aid evaluation will enable the audiologist or dispenser
to select and t a hearing aid to your individual needs.

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If you have reservations about your ability to adapt to
amplication, you should inquire about the availability of a
trial-rental or purchase-option program. Many hearing aid
dispensers now oer programs that permit you to wear a
hearing aid for a period of time for a nominal fee, after which
you may decide if you want to purchase the hearing aid.

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ADDITIONAL INFORMATION
For details about the warranty, return period or exchange
policy, please see your Bill of Sale.
hi Healthinnovations® contact information:
Phone: [phone], press 2 for service
Fax: [phone]
Address: P.O. Box 356, Minneapolis, MN 55440
ORDERING MORE SUPPLIES
For optimal performance, change the wax guard every
2 - 3 weeks. These supplies and batteries are available on
hihealthinnovations.com.

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NOTES

1
For additional information call
855-523-9355, press 2
hihealthinnovations.com
Join our Q&A with a Hearing Expert
Call 888-844-7278.
When prompted, enter the
special access code: 9428061#
Mondays - Fridays, 10 a.m. Central Time
Dial in to a group discussion. Learn
more about hearing aid use, care, and
communication strategies.
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