Health Innovations telecoil User manual

hi BTE™telecoil
(Behind-The-Ear)
User Guide
Watch a short video on how to use and
maintain the hi BTE telecoil at:
www.hihealthinnovations.com/products/BTE

Table of contents
Getting the most from your
new hearing devices ...............................................1–3
Caring for your hearing devices .................................... 4
Your hi BTE telecoil at a glance .................................... 5
Turning devices on and o ............................................. 6
Wearing your devices ................................................... 6-7
hi BTE telecoil ear tube & tip...................................... 8-9
Battery............................................................................10 -11
Using with telephones and cellular phones ...........12
Changing program and volume settings ..........13-14
Troubleshooting .........................................................15-16
Warranty, return and service .......................................17
Technical specications ...........................................18-19
FDA statements ......................................................... 20-21
Watch a short video on how to use and
maintain the hi BTE telecoil at:
www.hihealthinnovations.com/products/BTE.

1
Getting the most from your new hearing devices
Hearing is a vital part of how you connect with the
world, from laughing at a punch line to sharing a
secret with a loved one. Hearing is also vital to your
overall health. Untreated hearing loss can contribute
to depression, anxiety and dementia. Congratulations
on taking control of your hearinghealth!
While no hearing device can restore normal hearing
and will not prevent or improve a hearing impairment
resulting from organic conditions, these tips will help
you obtain the most benets from your devices:
•Ifyouarenewtohearingdevices,itmaytakeafew
weeksbeforeyouarecompletelycomfortablewith
your devices and can fully enjoy the benets. Be
patient as you adjust to hearing sounds that you
may not have heard in a long time. Some people
prefer to start wearing their hearing aids a few
hours a day, while others wear them all day right
afterreceivingthem.It’suptoyou.Giventhat
in most cases infrequent use of devices does not
provide full benets, your ultimate goal is to wear
the devices all day, every day
•Youmayndthataquietenvironmentismore
comfortable in the beginning of the adjustment
period. Gradually introduce new listening
environments, and increase the space between
youandwhoyouarespeakingwith

2
•Innoisyenvironments,youmaynditeasier
tounderstandspeechbyfacingthespeaker.
Hearing aids are one part of treating hearing
loss.Itwillstillbeimportantforyoutoask
for repetition if you do not understand what
isbeingsaid.Often,peoplewhoaretalking
toyouneedtoknowhowtheycanhelp.This
will include them pausing occasionally when
speaking.Wehavemanygreatcommunication
tips on our website as well as during our hearing
aid orientation teleconferences
•Yourownvoicemayinitiallysoundloud,or
some people describe it as though they are
“talkinginabarrel.”Thisisverycommonand
iscalledthe“occlusioneect.”Afterconsistent
use of the hearing aids for a few days, most
people no longer notice this
•Ifyouarenewtohearingdevices,youmay
hearbackgroundnoise(e.g.,humofafan)that
you may not have heard in a long time. There
are many sounds in the environment that the
hearing aids will amplify. These may include
sounds you want to hear, as well as those you
maynotwanttohear.Itcanbechallenging

3
todealwithwhatisoftencalled“background
sounds.”Thereisnohearingaidthatcan
eliminate the sounds you do not want to hear
andonlypickuptheonesyouwanttohear.
However, the hearing aids will help the most if
you are using good communication strategies
such as getting away from noise and facing the
sounds you are trying to hear
Itisnotnecessarytoremoveyourhearingaidsat
securitycheckpoints(e.g.,airports).Pleaseremove
yourhearingdevicesforCTandMRIscansorfor
other electromagnetic procedures.
At hi HealthInnovations, we care deeply about
ourcustomers.Ifyouhavequestionsthatarenot
addressed in this guide or the resources on our
website at www.hiHealthInnovations.com, please
call us at 1-855-523-9355.

4
Caring for your hearing devices
DoyourbesttokeepyourhiBTEtelecoilcleanand
dry at all times.
•Earwaxisnaturalandcommon.Donotrinse
or submerge devices or ear tube & tip in water.
Clean your device with a dry cloth, and use
the cleaning wire to clean the ear tube & tip
regularly(asdescribedonpage9)
•Donotusewater,alcoholorotherliquidagents
tocleanthedeviceastheymaydamageit.If
the device becomes wet, do not attempt to dry
it in an oven or microwave. Open the battery
door, remove the battery and let the device dry
naturally for 24 hours
•Whenyou’renotwearingyourhiBTEtelecoil,
open the battery door to allow any moisture to
evaporate. Store your device in a safe, dry place,
away from direct sunlight and avoid extreme
temperatures
•Removeyourhearingdevicesbeforeusinghair
spray, spray perfume or shaving lotions, as these
items can clog or damage your hearing devices
Donotdropyourhearingdevicesorknockthem
against hard surfaces.

5
Your hi BTE telecoil at a glance
1. Microphone
and speaker –
sound enters your
device via the
microphone. The
speakerdelivers
amplied sound
toyou.
2. Rocker switch –
switches between
listening programs or volume levels.
3. Battery door / on and o – close the door to
turn on your device. Open the door to turn o
thedevice.
Left/Right – Upon opening the battery door, a
red dot indicates the device is for the right ear.
The absence of a dot indicates the left ear.
4. Serial number – Each device has a unique
serialnumber.
5. Ear tube & ear tip – each device comes with
an ear tube & tip that connects to the device
speaker.Soundtravelsthroughtheeartube&
tipto your ear.
6. Retention loop–helpskeeptheeartube&tip
inplace.

6
Your hi BTE telecoil has a two-position battery door
that acts as an on/o switch and allows access to
thebattery.
1. ON: Simply close the battery door.
2. OFF:Whenyou’renotwearingyourdevice,keep
the battery door open to extend battery life.
Fully opening the battery door allows internal
moisture to evaporate, which keeps device
electronics working well.
Wearing your devices
PlaceyourhiBTEtelecoiloverthetopofyourear
until it rests securely behind your ear.
Turning devices on and o

7
While holding the hi BTE telecoil in place, insert
theeartipintotheearcanal,andcurl/tuckthe
retention loop along the body of your ear.
Allergicreactionstohearingdevicesareunlikely.
However,ifyouexperienceskinirritation,redness,
or soreness in or around your ears, please contact
your physician.

8
hi BTE telecoil ear tube & tip
Replacing ear tube & tip
Your ear tube & tip will come connected. For
optimal performance, replace ear tube & tip
every threemonths.
Removing ear tube & tip from device:Grasp the
“deviceend”oftheeartube;gentlyturn~90degrees
and pull to remove the ear tube from the device.
Attaching ear tube & tip to device: Gently push
the“deviceend”oftheeartubeontothedevice
until it snaps into position.
1) Turn ~90
degrees
2) Pull the
“device end”
of ear tube

9
Cleaning ear tube & tip
Betweenreplacements,you’llneedtocleanthe
ear tube & tip with a cleaning wire, typically once
aweek.
Remove the ear tube & tip from device. Thread the
cleaning wire through the ear tube, starting at the
“deviceend,”untilitcomesoutatthe“eartipend,”
then pull the cleaning wire all the way through. Be
sure to wipe o the wire before the next cleaning.
Note: Ensure the wire goes through the ear tube
in only one direction, from “device end” to “ear
tip end.” Donotreversethewirebackthroughthe
eartube.
Clean the ear tip with a dry cloth.
“ear tip end”
“device end”

10
Battery
Your hi BTE telecoil uses a size 312 battery. The
batterylifeisabout150hours,or12days.Please
insert a battery upon receipt of thedevice.
Low battery indicator
A warning of three double beeps every eight
minutes indicates that the battery needs to be
replaced.Ifyoudonotchangeyourbattery,you
will hear another warning of six double beeps, at
which time your device will automatically turn o.
Battery warning information
Dispose of used batteries in an environmentally
friendly way. Do not place batteries in your mouth.
Ifswallowed,contactyourphysicianimmediatelyor
call the National Battery Hotline at 1-202-625-3333.

11
Inserting/replacing the battery
1. Gently pull open the battery door with your
ngernail and remove the used battery.
2. Using the plastic tab of a fresh battery, place the
battery into the battery door. While holding the
battery in place, peel o the plastictab.
3. To fully activate the battery, wait for a minute
beforegentlyclosingthebatterydoor.Ifthe
doordoesnotcloseeasily,checktoseeifthe
battery was inserted properly.

12
Using with telephones and cellular phones
Telephones
Hold the phone handset as you normally would.
Move the handset up slightly to nd the position
thatsoundsbesttoyou.Ifyouencounterwhistling
(feedback),tiltthephonehandsetatanangleuntil
the whistling stops.
Cellular phones
Your hi BTE telecoil is designed to comply with
themoststringentStandardsofInternational
Electromagnetic Compatibility. However, not all cell
phonesaredevicecompatible.Pleasecheckwith
your cellular phone carrier.
hi BTE telecoil
This device contains a telecoil which receives
electromagnetic signals directly from the
telephone*and converts it to sound. The telecoil
setting, which is program 3, turns o the
device’s microphone, so you can hear more
clearly on the telephone. After nishing your
phone call, you can easily change the program
backtoyourpreferredsetting.
*Makesureyourtelephoneishearingaidcompatible.

13
Program control
Our hearing aids are programmed according to
a prescription-type setting that is based on your
hearingloss.Itisaformulausedaroundtheworld,
developed to improve the ability to hear speech
soundsandkeepsoundscomfortable.Program2
in your hearing aids is set right at that prescription
setting.Program1isslightlyquieter,andProgram3
is the telecoil setting for use with telephones.
Your hearing aids are already set to reduce sounds
from behind you, and to reduce unwanted
backgroundnoisesuchasamotorrunning.In
addition to the program buttons, you have a volume
control that you can use if you feel that the aids
are too loud or too soft. Keep in mind that you do
nothavetomakeanychangesintheprogramsor
volume control if the aids sound good to you. They
will return to the last setting you used when you turn
themoandthenbackon(byopeningandclosing
thebatterydoor).
Note that if you saw a hearing health care
professional in person, your aids may have been
setupalittledierently,sopleaseaskifyouhave
any questions. You can learn how to change the
programs and volume control on your specic
hearing aids on the next page.
Changing program and volume settings

14
YourhiBTEtelecoilfeaturesarockerswitchthat
allows you to choose between three program
settings. Spend time using each of the programs
to determine which one you like best. Use that
program the majority of the time. Within each
program,youcanusethevolumecontroltomake
sounds louder or softer as you wish.
Simply press and hold the rocker switch for two
seconds to change the program setting. The device will
beeptoletyouknowwhichprogramhasbeenselected.
Eachtimethebatteryistakenoutandthenput
backin,thedevicedefaultsbacktoprogram1.
Volume control
TherockerswitchonyourhiBTEtelecoilalsoallows
you to choose between ve volume levels. Press
and quickly release the top of the rocker switch
to increase the volume. Press and quickly release
the bottom of the rocker switch to decrease the
volume. You will hear one beep when you reach the
maximum or minimum volume setting.
Program1 ♪ 1 beep
Program2(typicallyloudest) ♪♪ 2 beeps
Program3
(TelephonesettingforhiBTEtelecoil)
♪♪♪ 3 beeps

15
Troubleshooting
Cause Possible remedy
1. No sound or not loud enough
Not turned on Turn on by closing the
battery door
Low/dead battery Replace battery
Ear wax Clean/replace ear
tube&tip
Programming
adjustment
Contact Customer
Service
2. Three double beeps
Low battery Replace battery
3. Whistling or feedback
Ear tips not
inserted properly
Remove and reinsert
Hair or clothing
near ear
Remove hair or clothing
near ear
Checkforcracks
in ear tube
Replace ear tube & tip
4. Poor t
Ear tip falling out
of your ears
Contact Customer
Service

16
Hearing aids are wonderful electronic devices that
arefairlydurableandeasytocleanandtakecareof.
However,theycanbreakdown.Themostcommon
causes are moisture and ear wax. There are a few
things that you can do to reduce problems.
To avoid moisture problems:
When you are not wearing your hearing aids,
keepthebatterydooropenandkeeptheaidsin
a dry place. There are hearing aid dryers that you
can purchase to reduce moisture problems. Our
Customer Service team or your provider can help
you.Ifyouhaveinternetaccess,anothergood
resource is www.hearingloss.org.
To avoid wax-related issues:
Refer to your user guide or the videos on our website
www.hiHealthInnovations.com for more information
onhowtocleantheeartubesandtips.Askyour
physician about wax management if there is an
excessive problem with wax, as it can cause multiple
repair issues.
Ifnoneoftheabovesolvestheproblem,pleasecall
Customer Service at 855-523-9355.

17
Warranty
Eachdevicecomeswithaone-yearmanufacturer’swarranty
fromthedateofshipmenttoyou.Ifatourexamination
itisdeterminedthattheunitfailedtoworkduetoparts,
materialsorworkmanship,thedevicewillberepairedor
replaced for free. This warranty does not cover malfunctions
due to unusual wear and tear, unauthorized alteration or
mistreatmentofthedevice,suchasphysicalshock,damage
from moisture or sweat, excessive wax build-up, or tampering
with the instrument, all of which void the warranty. This
warranty does not cover batteries, ear tubes & tips, and
accessories. hiHealthInnovations is the only authorized
servicecenterforyourwarrantyservice.Pleasecontact
Customer Service at 1-855-523-9355 to obtain a return
authorization code and a shipping label.
Return policy
Eachdeviceoersa70daymoney-backguaranteefromthe
date of shipment. To cancel your purchase and receive a full
refund, you must give or mail written notice of cancellation
tous.PleaseseetheenclosedBillofSaleforcompletedetails
about the refund policy, visit www.hiHealthInnovations.com
or contact Customer Service at 1-855-523-9355.
Service
OurmailingaddressisP.O.Box356,Minneapolis,MN55440.
Please do not mail to this address without contacting
Customer Service at 1-855-523-9355.
Warranty, return and service

18
Technical specifications
Technical data elements for hi BTE telecoil
•Averagesaturationoutput117dBSPL
•Averagefull-ongain123dBSPL
•Peakgain51dB
•Referencetestgain41dB
•Frequencyrange200–5200Hz
•Totalharmonicdistortion@800=<2%
•Totalharmonicdistortion@1600=<2%
•Equivalentinputnoise<32dBSPL
•Batterycurrentdrain0.85mA
•Inductioncoilsensitivity100dBSPL
•Attack6mSandrelease75mS