Health Innovations ITC User manual

hi ITC™
(In-The-Canal)
User Guide
A video version of this user guide is on
www.hiHealthInnovations.com

Table of contents
Getting the most from your
new hearing devices .............................................. 2–3
Your hi ITC at a glance ................................................. 4–5
Turning devices on and o ............................................. 6
Wearing your devices .................................................. 6–7
Wax guard ....................................................................... 8–9
Battery........................................................................... 10–11
Changing program settings ......................................... 12
Using with telephones and cellular phones ........... 13
Caring for your hearing devices .................................. 14
Troubleshooting ............................................................... 15
Technical specications .......................................... 16–17
Warranty, return and service ....................................... 18
FDA statements .........................................................19–20
Notes .................................................................................... 21
Thank you for choosing hi HealthInnovations
personal hearing devices.
We care deeply about our customers. If you
have questions that are not addressed by
this guide or the resources on our website at
www.hihealthinnovations.com, please call us at
1-855-523-9355.
Thank you

2 3
Getting the most from your new hearing devices
Hearing is a vital part of how you connect with the
world, from laughing at a punch line to sharing
a secret with a loved one. Hearing is also vital to
your overall health. Untreated hearing loss can
contribute to depression, anxiety and dementia.
Congratulations on taking control of your
hearinghealth!
While no hearing device can restore normal hearing
and will not prevent or improve a hearing impairment
resulting from organic conditions, these tips will help
you obtain the most benets from your devices:
•Ifyouarenewtohearingdevices,itmay
take a few weeks before you are completely
comfortable with your devices and can fully enjoy
the benets. Be patient as you adjust to hearing
sounds that you may not have heard in a long
time. Start by only wearing your devices an hour
a day and gradually extend the period of time.
Given that in most cases infrequent use of devices
does not provide full benets, your ultimate goal
is to wear the devices all day, every day
•Youmayndthataquietenvironmentismore
comfortable in the beginning of the adjustment
period. Gradually introduce new listening
environments, and increase the space between
you and who you are speaking with
•Innoisyenvironments,youmaynditeasierto
understand speech by facing the speaker. The
use of hearing devices is only part of hearing
habilitation and may need to be supplemented
by auditory training and instruction in
lipreading
•Yourownvoicemayinitiallysoundloud.Thisis
very common, and most people get used to it
overtime
•Ifyouarenewtohearingdevices,youmayhear
background noise (e.g., hum of a fan) that you
may not have heard in a long time. Most people
are able to tune out background noise in a short
period oftime
It is not necessary to remove your hearing devices
at security checkpoints (e.g., airports). Please
remove your hearing devices for CT and MRI scans
or for other electromagnetic procedures.
At hi HealthInnovations, we care deeply about
our customers. If you have questions that are not
addressed in this guide or the resources on our
website at www.hiHealthInnovations.com, please
call us at 1-855-523-9355.

4 5
Your hi ITC at a glance
1. Microphone – sound enters your device via
themicrophone.
2. Speaker and wax guard lter – the speaker
delivers amplied sound to you. The wax guard
lter protects device from ear wax damage.
Wax guard lter needs to be changed monthly.
Left/Right – blue wax guard lter is for the left
ear. Red wax guard lter is for the rightear.
3. Battery door / on and o – close the door to
turn on your device. Open the door to turn o
thedevice.
Left/Right – upon opening the battery door, a
blue “+” sign indicates the device is for the left
ear, and a red “+” sign indicates the right ear.
4. Serial number – each device has a unique
serialnumber.
5. Retention ring – curls along the body of your
ear and holds the device in place.
2.
3.
5.
1.
4.

6 7
Your hearing device has a two-position battery
door that acts as an on/o switch and allows access
to thebattery.
1. ON: Simply close the battery door.
2. OFF: When you’re not wearing your devices,
keep the battery door open to extend battery
life. Fully opening the battery door also allows
internal moisture to evaporate, which keeps
device electronics working well.
Wearing your devices
Hold your hi ITC by the bottom of the
retentionring. Place the device in the ear canal
with the speaker pointed toward the eardrum. The
retention ring will prevent the device from being
inserted too deeply into the canal.
Turning devices on and o
Curl the retention ring along the body of your ear.
Allergic reactions to hearing devices are unlikely.
However, if you experience skin irritation, redness,
or soreness in or around your ears, please contact
your physician.

8 9
Wax guard
Given that earwax is natural and common, replace
the wax guard on your devices every month. This
is easy to do with the wax guard dispenser and
changing tool you received with your devices.
Gently screw in the thread end of the changing
tool into the old wax guard and pull out the old
wax guard.
To dispose the wax guard, push the changing tool
with the old wax guard into the middle of the
dispenser, and slip o the wax guard by sliding the
tool to the side.
Use the other end of the changing tool to pull out
a new wax guard from the dispenser and insert it
into your hi ITC.

10 11
Battery
Your hi ITC uses a size 10 battery. The battery life
is about 70 hours, or one week. Please insert a
battery upon receipt of the device.
Low battery indicator
A warning of three double beeps every eight
minutes indicates that the battery needs to be
replaced. If you do not change your battery, you
will hear another warning of six double beeps, at
which time your device will automatically turn o.
Inserting/replacing the battery
1. Gently pull open the battery door with your
ngernail and remove the used battery.
2. Using the plastic tab of a fresh battery, place
the battery into the battery compartment.
While holding the battery in place, peel o the
plastictab.
3. To fully activate the battery, wait for a minute
before gently closing the battery door. If the
door does not close easily, check to see if the
battery was inserted properly.
Battery warning information
Dispose of used batteries in an environmentally
friendly way. Do not place batteries in your mouth.
If swallowed, contact your physician immediately
or call the National Battery Hotline at
1-202-625-3333.

12 13
Program control
Your hi ITC has three listening programs, which
have been tailored to your hearing needs. Spend
time using each of the programs to determine
which one you like best. Use that program the
majority of the time.
To change the listening program, cup your hand
over your ear and release, which creates airow. Do
this two times to change the listening program.
You don’t need to touch the device. The device
will beep to let you know which program has
beenselected.
Changing program settings
Each time the battery is taken out and then put
back in, the device defaults back to program 1.
Using with telephones and cellular phones
Telephones
Hold the phone handset as you normally would.
Move the handset up slightly to nd the position
that sounds best to you. If you encounter whistling
(feedback), tilt the phone handset at an angle until
the whistling stops.
Cellular phones
Your hi ITC is designed to comply with the
most stringent Standards of International
Electromagnetic Compatibility. However, not all cell
phones are device compatible. Please check with
your cellular phone carrier.
Program 1 ♪ 1 beep
Program 2 ♪♪ 2 beeps
Program 3 ♪♪♪ 3 beeps

14 15
Caring for your hearing devices Troubleshooting
Do your best to keep your hi ITC clean and dry at
alltimes.
•Cleanyourdevicewithadrycloth.Donotrinse
or submerge devices in water
•Donotusewater,alcoholorotherliquidagents
to clean the device as they may damage it. If
the device becomes wet, do not attempt to dry
it in an oven or microwave. Open the battery
door, remove the battery and let the device dry
naturally for 24 hours
•Whenyou’renotwearingyourhiITC,openthe
battery door to allow any moisture to evaporate.
Store your device in a safe, dry place, away from
direct sunlight and avoid extreme temperatures
•Removeyourhearingdevicesbeforeusinghair
spray, spray perfume or shaving lotions, as these
items can clog or damage your hearing devices
Do not drop your hearing devices or knock them
against hard surfaces.
Cause Possible remedy
1. No sound or not loud enough
Not turned on Turn on by closing the
battery door
Low/dead battery Replace battery
Ear wax Replace wax guard
Programming
adjustment
Contact Customer
Service
2. Three double beeps
Low battery Replace battery
3. Whistling or feedback
Device not
inserted properly
Remove and reinsert
Hair or clothing
near ear
Remove hair or clothing
near ear
4. Poor t
Device falling out
of your ears
Contact Customer
Service

16 17
Technical specifications
Technical data elements
•Averagesaturationoutput105dBSPL
•Averagefull-ongain110dBSPL
•Peakgain40dB
•Referencetestgain31dB
•Frequencyrange200–6500Hz
•Totalharmonicdistortion<2%
•Equivalentinputnoise<30dBSPL
•Batterycurrentdrain0.80mA
•InductioncoilsensitivityN/A
•Attack6mSandrelease60mS
Input/Output
OSL90
FRC response
Input-output curve
300
Saturation output curve
Frequency response curve

18 19
FDA statements
Warning to hearing aid dispensers. A hearing aid dispenser
should advise a prospective hearing aid user to consult
promptly with a licensed physician (preferably an ear
specialist) before dispensing a hearing aid if the hearing aid
dispenser determines through inquiry, actual observation,
or review of any other available information concerning
the prospective user, that the prospective user has any of
the following conditions: (i) Visible congenital or traumatic
deformity of the ear; (ii) History of active drainage from the ear
within the previous 90 days; (iii) History of sudden or rapidly
progressive hearing loss within the previous 90 days; (iv) Acute
or chronic dizziness; (v) Unilateral hearing loss of sudden or
recent onset within the previous 90 days; (vi)Audiometric
air-bone gap equal to or greater than 15 decibels at
500hertz(Hz), 1,000 Hz, and 2,000 Hz; (vii) Visible evidence of
signicant cerumen accumulation or a foreign body in the ear
canal; (viii) Pain or discomfort in theear.
Important notice for prospective aid users
Good health practice requires that a person with hearing loss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians who specialize
in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of medical
evaluation is to assure that all medically treatable conditions
that may aect hearing are identied and treated before the
hearing aid is purchased.
Following the medical evaluation, the physician will give you
a written statement that states that your hearing loss has
been medically evaluated and that you may be considered a
Warranty
Each device comes with a one-year manufacturer’s warranty
from the date of shipment to you. If at our examination
it is determined that the unit failed to work due to parts,
materials or workmanship, the device will be repaired or
replaced for free. This warranty does not cover malfunctions
due to unusual wear and tear, unauthorized alteration or
mistreatment of the device, such as physical shock, damage
from moisture or sweat, excessive wax build-up, or tampering
with the instrument, all of which void the warranty. This
warranty does not cover batteries, ear tubes & tips, and
accessories. hiHealthInnovations is the only authorized
service center for your warranty service. Please contact
Customer Service at 1-855-523-9355 to obtain a return
authorization code and a shipping label.
45day return
Each device oers a 45-day return privilege from the date of
receipt. To cancel your purchase and receive a full refund, you
must give or mail written notice of cancellation to us. Please
see the enclosed Bill of Sale for complete details about the
refund policy, visit www.hiHealthInnovations.com or contact
Customer Service at 1-855-523-9355.
Service
Our mailing address is P.O. Box 356, Minneapolis, MN55440.
Please do not mail to this address without contacting
Customer Service at 1-855-523-9355.
Warranty, return and service

20 21
Notes
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candidate for a hearing aid. The physician will refer you to an
audiologist or a hearing aid dispenser, as appropriate, for a
hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with and
without a hearing aid. The hearing aid evaluation will enable
the audiologist or dispenser to select and t a hearing aid to
your individual needs.
If you have reservations about your ability to adapt to
amplication, you should inquire about the availability of a
trial-rental or purchase-option program. Many hearing aid
dispensers now oer programs that permit you to wear a
hearing aid for a period of time for a nominal fee, after which
you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation from a
licensed physician. Federal law permits a fully informed adult
to sign a waiver statement declining the medical evaluation
for religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a
child with hearing loss should be directed to an audiologist
for evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational and
social growth of a child. An audiologist is qualied by training
and experience to assist in the evaluation and rehabilitation
of a child with hearing loss.
FDA statements (cont’d)

For quality batteries, wax guards
and other accessories, please visit
www.hiHealthInnovations.com
or call 1-855-523-9355, TTY 711,
8 a.m.  8 p.m. CT, Monday  Friday.
©2011 hi HealthInnovations, V1 3388417_6630