Hearth & Home IntelliFire IFT-RC400 User manual

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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
User Manual
IFT-RC400
IFT-RC400 IntelliFire Touch Remote Control
Model: 2564-110
INDICATOR BAR
SCREENSCREEN
Turn Flame On/O󰀨
Toggle this function to turn ON or OFF your appliance.
Thermostat
Introduction
This user manual serves as a quick reference to the
screen, functions and indicators on your IntelliFire Touch
Remote control.
FUNCTIONSFUNCTIONS
SELECTION
INDEX
ROOM TEMPERATURE
DISPLAY
You can set and maintain your desired room temperature
with the thermostat function. This function automatically
adjusts your appliance to maintain the desired set
temperature (ST).
To achieve the most accurate thermostat function, place
your remote control in the same general space that
you want to have the temperature controlled by your
appliance. For best results, keep your remote
control away from direct radiant heat from the appliance,
adjacent windows and doors, HVAC vents, and direct
sunlight.
To use the thermostat function, access the main menu
screen on your remote, and select thermostat. Next,
select your desired set temperature and press SET to
conrm the setting. The actual room temperature (RT),
measured by your remote control, will be displayed in
the upper right corner of the main menu screen. To turn
the thermostat function o󰀨, select thermostat on the main
menu screen and select OFF in the bottom left corner of
the temperature setting screen.
1
OFF
2
3
4
The thermostat function will automatically adjust the ame
height based on the di󰀨erence between the RT and the
ST. As the RT rises closer to the ST, the ame height will
automatically adjust down.
During thermostat use, you will not be able to set your
desired ame height level. Your appliance will
automatically adjust ame height based on the di󰀨erence
between the RT and ST.

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Lights*
If your appliance is equipped with lighting features, use
this function to adjust them to your desired intensity. The
lights can be adjusted whether the ame is on or o󰀨.
Timer
For your convenience a timer can be set up to 180 min-
utes to turn o󰀨 your appliance. The timer will turn the
ame o󰀨 automatically at the selected preset time.
To use the timer function, press “Timer” on the main
screen, select time by using up and down arrows, then
press ON. To turn the timer o󰀨, select timer from main
screen and select OFF.
Child Lock
A child lock is available underneath the battery cover. When
the lock is enabled, the screen will lock and no functions can
be selected. The lock icon will appear on the remote control.
Flame Height
You can set your desired ame height level to a󰀨ect the
ambiance and control the heat output.
Your appliance will remember the previous ame height
setting and adjust the ame to that level 10 seconds after
start.
Realistic Ember Bed
If your appliance is equipped with the realistic ember
bed, you can use this function when appliance is on and
when appliance is o󰀨 you can adjust the standard interior
lighting.
Crystal Whites
If your appliance is equipped with the white strip LED
lights, you can use this function to adjust the desired
intensity when appliance is on or o󰀨.
RGB Lights
If your appliance is equipped with the RGB lights, you
can use this function to adjust the desired intensity when
appliance is on or o󰀨. You will also be able to select one
of the seven colors or select a scrolling color spectrum of
the seven colors.
Heat Management
HM1
If your appliance is a Primo or has Smart Wall option and
you are using the Heat-Zone option it would be connected
to the HM1. HM1 will automatically turn on the heat zones
when the IFT-ECM tells the heat zone to turn on . There
is no fan speed adjustment on the HM1.
HM2
If your appliance is a Primo and you wanted to have a
Heat-Out option, it would be connected to HM2. This IFT-
ECM will automatically turn on the HM2 if no accessory
is connected to the HM1 port. If you have both HM1 and
HM2 with proper accessories, you can go back and forth
between HM1 and HM2. It will always start on HM1, there
is no fan speed adjustment on the HM2.
HM3
If your appliance has an adjustable Heat-Zone option, it
would be connected to the HM3 port. This port will give
the customer the ability to adjust the Heat-Out three
speeds and on or o󰀨.
HM4
If your appliance has an adjustable Heat-Out option, it
would be connected to the HM4 port. This port will give
the customer the ability to adjust the Heat-Out three
speeds and on or o󰀨.
FUNCTIONSFUNCTIONS
Thermostat with Heat Management
If your appliance is using any of the HM1-HM4 ports on
the IFT-PACM the remote control will adjust the ame
height and blower settings to better maintain a consistent
heating value.

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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
HOT
This indicates that the appliance is still hot for 20 minutes
after teh appliance is turned o󰀨.
Remote Control
Battery
Remote control battery life indicator. If the batteries on
your remote are low, a notication will display on the
screen asking you to ‘Replace Remote Batteries’ or ‘Must
Replace Remote Batteries to Operate Appliance’.
Refer to Replace Remote Batteries Section.
Note: To extend the time between replacing batteries,
Lithium Ion and rechargeable NiMH AAA batteries can be
used.
INDICATORSINDICATORS
Cold Climate
This function turns on a small pilot ame and keeps the
air inside your appliance warm while not in use. It is a
useful feature in colder weather to minimize condensa-
tion on the appliance glass.
Note: This feature is disabled when a Power Vent is
installed on the appliance.
Note: The continuous pilot will automatically turn OFF
after 166 hours if appliance is not actively used. If Flame
ON is activated before 166 hours, the automatic timer will
re-start.
Temperature Display
You can toggle the temperature display between °F and
°C by tapping on the Room Temperature display.
* = Optional Feature
Power Vent*
Power Vent technology makes it possible to install a gas
appliance virtually anywhere. The Power Vent is a fan
powered accessory that pulls exhaust from the appliance
providing longer and more exible venting congurations.
A Power Vent is a standard accessory on some products
and an option on others. When a Power Vent is detected,
a pre-purge of 120 seconds is automatically required.
During this time, the power icon is temporarily replaced
with 2min, 90s, 60s, and 30s, denoting the countdown
until the appliance turns on. All other functions, except
for TURN FLAME OFF are disabled during this time.
The Power Vent is always ON when the ame is ON.
When the ame is turned o󰀨, a post-purge time of
approximately 20 minutes will occur.
Cold-climate function and battery backup are disabled if
a Power Vent is used.
Fan Speed*
If your appliance is equipped with the fan feature, use
this function to increase or decrease the amount of heat
released into your room. A built-in delay timer will turn
the fan on three minutes after your appliance has been
running to prevent cool air from being pushed into the
room. If the ame is turned o󰀨 with the fan ON, the fan
will continue to run for 12 minutes then shutdown as long
as the ame stays o󰀨.
Your appliance will remember the previous fan speed
setting and automatically adjust to that level 3 minutes
after start-up.
Diagnostics Menu
Tap anywhere in the gray indicator bar area to display all
functions below. When red, it indicates an error has been
detected.
FUNCTIONSFUNCTIONS
IFT Wi-Fi Module (IFT-WFM) Reset
If the IFT-ECM is equipped with the IFT-WFM, the IFT-
RC400 can be used to reset the IFT-WFM to factory de-
fault settings.
To reset the IFT-WFM with the IFT-RC400, while the IFT-
RC400 screen is active, press and hold the “P” button on
the back of RC400 remote control with a pin for 10 sec-
onds to reset the IFT-WFM. The IFT-ECM will beep and
reset the IFT-WFM.

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Call Dealer - Pilot Flame Error
Pairing
When the pairing icon is green, it indicates that the
remote is paired to your appliance and can operate it. If
the pairing icon is gray, the RC400 is not paired to an IFT-
ECM. Please contact your dealer and report this issue.
Call Dealer - Power Vent Error
Your appliance has detected that an accessory is not
functional. Please contact your dealer to report this issue.
Fan will turn on within 3 minutes
Your appliance has a built-in delay that prevents the fan
from operating within the rst 3 minutes of operating the
appliance. This allows the air to be heated to a comfortable
temperature before the fan circulates it.
INDICATORSINDICATORS
Your appliance has been disabled. Please contact your
dealer and report this issue. Refer to troubleshooting
guide.
Call Dealer - Appliance Safely disabled
Your appliance has been disabled. Please contact your
dealer and report this issue.
Remote Control Communication
Error
Your remote control is not able to communicate with your
appliance. Verify that you have power to your appliance.
If there is a power outage, verify that appliance battery
backup is tted with new batteries. After taking these
actions, communication can be re-established by pressing
the screen to activate the remote control. It may take
several minutes for remote control to re-establish pairing.
Sorry your appliance did not start.
Try again by pressing Flame On.
Your appliance did not start during the last Flame On
command. Verify that you have power and gas to your
appliance. Press the Turn Flame ON icon again, verify
that the appliance accepts command with an audible
beep, and turns on the ame within 90 seconds.
Call Dealer - Heat Management Error
Your appliance has detected that a heat management
blower or fan is not functional. Please contact your dealer
and report this issue.
Call Dealer - Smart Wall Error
Your appliance has detected a smart wall system failure.
Please contact your dealer and report this issue.
Backup Battery
The battery life indicator is for a backup power source for
the IFT-ECM located inside your appliance. It is intended
to operate the appliance in the event of a power failure.
Consult your owner’s manual for your appliance on how
to utilize this feature.
Batteries should only be used as an appliance power
source in the event of a power outage. Batteries should
not be used as a primary long-term power source.
Note: Battery backup is not available if a Power Vent is
installed.

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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
Maintenance
Your appliance will remind you to schedule routine ser-
vice after 300 hours of Flame ON time is accumulated.
Please contact your dealer for a 300 hour inspection to
ensure your appliance is operating at peak performance.
To reset the 300-hour maintenance reminder when the
RC400 displays the following message:
1. Wake-up your remote control display by touching
anywhere on the touch screen.
2. Tap the ‘Dismiss’ Icon. The system will reset the
maintenance reminder. Tap ‘Main Menu’ to return to
the main menu.
Replace Remote Batteries
Your remote batteries are low. Recommend immediate
replacement before using remote to control appliance.
1. Set the RC400 face down on at surface when install-
ing batteries. DO NOT touch the screen during bat-
tery installation or removal.
2. Remove the battery cover from the back of the IFT-
RC400 and install the four AAA batteries in the proper
orientation marked in the battery cavity. Ensure the
child lock switch adjacent to the battery cavity is in the
UNLOCKED position. See Figure 1.
Figure 1. Install Batteries & Child Safety
BRAND/BRAND/
OR
Must Replace Remote Batteries to Operate
Appliance
INDICATORSINDICATORS
UPDATE PIC

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Frequently Asked Questions/Troubleshooting
Symptom Possible Cause Corrective Action
The appliance does not respond to
commands from the IFT-RC400
or display does not light up when
screen is touched.
Batteries are depleted. Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on IFT-RC400 lights
up when screen is touched but it
does not respond to commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the IFT-RC400 dis-
play. If ON, it will show as a ‘locked’ symbol. To unlock, remove
battery compartment door, locate child lock switch and move
to ‘unlock’ position. Verify child lock icon on screen is now dis-
played in ‘unlock’ position.
The IFT-RC400 displays the
following message on-screen:
No dealer info available
Dealer information is not
programmed into the IFT-
RC400.
The IFT-RC400 will still provide all available functions, and ap-
pliance is fully available for use. Call dealer to have them pro-
gram the IFT-RC400.
The IFT-RC400 displays the
following message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
The appliance maintenance
reminder after a 300 hour of
operation.
The appliance is still functional but is due for a 300 hour regular
maintenance check. Call your dealer to schedule the mainte-
nance check for the appliance.
Thermostat function does not
appear to be controlling room
temperature properly.
The IFT-RC400 is placed at
a very short distance or too far
away from the appliance.
Try to keep the IFT-RC400 close to the appliance but not di-
rectly in front of it. The IFT-RC400 acts as the room tempera-
ture sensor when in thermostat mode.
IFT-RC400 is placed in the
path of an air draft or vent.
Move the IFT-RC400 away from the direct path of air ow.
The IFT-RC400 acts as the thermostat room temperature sen-
sor.
Flame Modulation
The IFT system is designed to automatically adjust the ame
intensity based on the di󰀨erence between the desired room
temperature, and actual temperature. In thermostat mode,
the hearth appliance will start in HI ame, but as the actual
temperature approaches the desired set temperature on the
remote, the ame intensity will automatically decrease. Auto-
matic ame modulation will result in more control of the tem-
perature, but will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the
ame after extended periods of
operation.
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the ame after nine hours of con-
tinuous operation.
The IFT-RC400 displays the
following message on-screen: Fan
will turn on within 3 minutes.
Functioning as intended.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
The IFT-RC400 displays the
following message on-screen:
‘Replace Remote Batteries’ or
‘Must Replace Remote Batteries to
Operate Appliance’.
Low batteries in the IFT-
RC400.Install new batteries in the IFT-RC400.
The IFT-RC400 is displaying an
incorrect brand.
The IFT-RC400 was
programmed incorrectly.
Call dealer to have them program the IFT-RC400 with cor-
rect branding. The IFT-RC400 is still fully functional and the
appliance is una󰀨ected.
After turning ame ON using the
IFT-RC400, the ame does not
turn ON immediately and instead a
two minute timer is displayed.
Power vent is installed on the
appliance.
This is expected behavior and the two minute timer is called a
pre-purge timer. The ame will turn ON at the expiration of the
timer.

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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
Symptom Possible Cause Corrective Action
The IFT -RC400 displays the
following message on-screen:
Appliance safely disabled.
Call dealer for service.
In addition the LED indicator on
the IFT-ECM will ash twice red
and once green indenitely.
Ignitor wires (orange) or ame
sense wire (white) is shorted to
chassis ground.
Verify that pilot sense and ignitor leads are not shorted to chas-
sis ground and the protective covering has not melted or is cut.
Replace pilot if necessary.
The IFT-ECM is unable to sense
ame due to contamination on
ame sensing rod.
Measure pilot sense lead resistance. If more than 1 Ohm,
clean ame sensor rod with ne steel wool and measure re-
sistance again. If resistance still > 1 ohm, replace pilot.
Ignitor and sense wires are
incorrectly wired.
Verify that the sense lead (white) is securely terminated to the
"S" terminal on the IFT-ECM, and that the ignitor lead (orange)
is terminated to the "I" terminal on the IFT-ECM.
Pilot appears to be 'missing'
sparks from the ignitor.
Verify that pilot sparks 8 secs ON, 2 secs OFF, and discharges
consistently between the hood and the ignitor electrode. Verify
spark gap is 0.095 to 0.135 inches, and adjust if necessary.
The IFT-RC400 does not pair or
unpair from the IFT-ECM.
The IFT-ECM is not connected
to its power source.
Verify the IFT-ECM is connected to power and the three posi-
tion switch is set to REMOTE. If operating from the battery
backup, ensure that all four batteries are NEW.
Noisy radio environment is
preventing the IFT-ECM and
IFT-RC400 from communicating.
The IFT-ECM and IFT-RC400 operate on the 915MHz radio
band. Allow up to 10 minutes for the IFT-ECM and IFT-RC400
to establish contact. If the problem does not get resolved try
powering OFF and ON both the IFT-ECM and IFT-RC400 and
repeat the pairing process.
The IFT-RC400 displays the
following message on-screen:
“Remote Control Communication
Error.”
No power to Appliance Verify home circuit breaker is on and master reset is on (if
equipped).
Power Outage Check power to appliance or if the IFT-ECM battery backup is
being used, install four (4) new AA batteries in backup.
IFT-ECM Mode Verify selector switch in “Remote” mode.
IFT-ECM Power Verify the IFT-ECM connected to AC adapter and AC adapter is
plugged into the Junction Box.
IFT-ECM no longer paired to
RC400
Follow instructions on pairing IFT-RC400 to the Electronic Con-
trol Module (IFT-ECM).
The IFT-ACM does not respond to
commands from the IFT-RC400.
IFT-ACM was newly installed and
not paired.
Make sure that the pairing procedure has been followed espe-
cially if the IFT-ACM was newly installed.
The power cord between
IFT-ACM and junction box is
disconnected.
Make sure the power cable is properly inserted into the IFT-ACM
and the junction box.
IFT-ACM and IFT-ECM are not
latched.
Check the connection between the IFT-ACM and IFT-ECM by
making sure they are latched together.
IFT-RC400 display the following
message on-screen: Call Dealer
Error: Fan
Convection blower malfunction.
Using an RMS voltage meter, check the voltage coming out of
the fan port on the IFT-ACM or IFT-PACM when the fan is set to
highest level on the IFT-RC400. If the voltage measured is close
to 120V AC then power down the appliance and install a new fan
and verify if the issue has been resolved.
Fuse in IFT-ACM or IFT-PACM is
blown.
Using an RMS voltage meter, check the voltage coming out of
the fan port on the IFT-ACM or IFT-PACM when the fan is set to
highest level on the IFT-RC400. If voltage measured is closer to
zero, then replace the IFT-ACM itself
IFT-ACM or IFT-PACM is not
responding to IFT-RC400.
‘If used with an ACM, ensure the ACM has 120VAC power. If
required, re-pair the RC400 to the ECM. If used with a PACM,
ensure the PACM has 120 VAC power. Then power cycle the
ECM to OFF and back to REMOTE
Fan is not plugged into IFT-ACM. Check wiring and connections.
Spade connectors are miswired.
Some fans may be connected to the IFT-ACM using spade con-
nectors. For safety, turn o󰀨 the power to the appliance and check
to see if the wires on either end of the spade connector do not
match in color as they might be miswired.
Frequently Asked Questions/Troubleshooting (continued)

8Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
Frequently Asked Questions/Troubleshooting (continued)
Symptom Possible Cause Corrective Action
The ame height setting on the
IFT-RC400 does not appear to
be functioning properly.
Stepper motor is not connected. Check if the 4 pin wiring harness from the stepper motor is
connected to the IFT-ECM.
Appliance lights not working.
Ember/backlighting malfunction.
Using an RMS voltage meter, check the voltage coming out of
the lights port on the IFT-ACM when the lights are set to highest
level on the IFT-RC400. If the voltage measured is close to 120V
AC then power down the appliance and install a new light kit and
verify if the issue has been resolved.
Fuse in IFT-ACM is blown.
Using an RMS voltage meter, check the voltage coming out of the
lights port on the IFT-ACM when the lights are set to highest level
on the IFT-RC400. If voltage measured is closer to zero, then
replace the IFT-ACM itself.
IFT-ACM is not responding to IFT-
RC400. Follow steps listed in the second symptom.
Lights are not plugged into IFT-
ACM. Check wiring and connections.
LED controller is not functioning.
Some appliances come with an LED controller that plugs into the
Lights port on the IFT-ACM. Verify its wiring and that it is function-
ing and if not replace it and verify if the problem is resolved.
IFT-RC400 displays the following
message on -screen: Sorry your
appliance did not start. Try again
by pressing Flame On.
No gas to appliance.
Accumulation of air in gas line
from extended period of appliance
inactivity. Gas control system
failure.
Verify that appliance has power and gas. Verify that the appli-
ance accepts ame ON commands with an audible beep, and
successfully turns ame on within 90 seconds. If this failure per-
sists, contact dealer for service.
ODS Error
Low room oxygen available Check fresh air accessibility to room.
ODS sensor unit faulty Replace ODS sensor unit.
Power Vent Error
Faulty Power Vent Blower Replace Power Vent Blower.
Vacuum Switch or wire
connection faulty
Check wire and vacuum switch continuity with a digital volt-
meter.
Vacuum switch negative air
pressure chatter
Change position of vacuum switch or reduce wind disturbance
with ba󰀪e.
Pilot Flame Error
Flame sense rod or wire shorted
to DC ground (chassis ground). Locate short and repair.
Faulty pilot assembly Replace pilot assembly.
Flame sense wire disconnected Verify Flame sense wire connected.
Hard Lockout Error
Verify hard code lockout (RC400
error condition described, and
red/green LED ash condition on
the IFT-ECM)
Your appliance has been safely disabled. Please contact your
dealer for service.

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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
Please contact your Hearth & Home Technologies
dealer with any questions or concerns.
For the location of your nearest
Hearth & Home Technologies dealer,
please visit www.hearthnhome.com.
Regulatory Certication
The IFT-RC400 wireless wall switch is certied for op-
eration in the following countries:
• United States
• Canada
• Australia/New Zealand
United States
The IFT-RC400 complies with all applicable FCC
equipment authorization, regulations, requirements,
and equipment functions.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful in-
terference in a residential installation. This equipment
generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
this equipment does cause harmful interference to ra-
dio or television reception, which can be determined by
turning the equipment o󰀨 and on, the user is encour-
aged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a circuit
di󰀨erent from that to which the receiver is con-
nected.
• Consult the dealer or an experienced radio/TV
techcian for help
Changes or modications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
Canada
The IFT-RC400 is certied for use in Canada under
Industry Canada (IC) Radio Standards Specication
(RSS).
This device complies with Industry Canada license
exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause
interference, and (2) this device must accept any inter-
ference, including interference that may cause unde-
sired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie
Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux onditions
suivantes: (1) l’appareil ne doit pas produire de brouil-
lage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, meme si le brouillage
est susceptible d’en compromettre le fonctionnement.
The IFT-RC400 is labelled with a unique FCC ID num-
ber. The following label is placed on the back cover of
the wireless wall switch control housing:
FCC ID: ULE2564-110
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference
and,
(2) This device must accept any interference received,
including interference that may cause undesired op-
eration.
The IFT-RC400 label displays the Industry Canada certi-
cation number as follows:
IC: 6732A-2564110
Australia/New Zealand
Australian/New Zealand radio regulations do not
provide a policy similar to the United States (FCC)
or Canada (IC). However, IFT-RC400 test reports
maybe used in part to demonstrate compliance in
accordance with ACMA Radio communications “Short
Range Devices” Standard which references Australia/
New Zealand industry standard AS/NZS4268:2014.
The IFT-RC400 test reports may be used as part of the
product certication and compliance folder.