HearthStone Santa Fe Troubleshooting guide

Owner’s Manual & Installation Guide
for the Santa Fe(8780)
VENT FREE HEATER
READ THIS OWNER’S
MANUAL
Operate and maintain this gas heater
according to this instruction manual.
Read This Manual In Its Entirety.
WARNING: If the information in these instructions is not followed
exactly, a fire or explosion may result causing property damage,
personal injury or loss of life.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS:
•Do not try to light any appliance.
•Do not touch electrical switches; do not use the phone in your
building.
•Immediately call your gas supplier from a neighbors phone.
Follow your gas suppliers instructions.
•If you cannot reach your gas supplier, call the fire department.
A qualified installer, service agency or gas supplier must perform
installation and service
Model # 8780
6400-40438 05-22-03
317 Stafford Avenue,
Morrisville, Vermont 05661
E-Mail: [email protected].

HearthStone Quality Home Heating Products Inc SANTA FE Vent Free heater
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INFORMATION SHEET
Record, on this page, all relevant information concerning the purchase, installation, and maintenance of your
SANTA FE Gas-Fired Vent Free Heater. This information will facilitate servicing, purchase of replacement
parts, and warranty claims (if necessary). Keep your original receipt in a safe place as proof of purchase.
Serial Number:
Fuel type (check one) Natural Gas Liquid Propane
Sold by:
Phone: Date of Purchase:
Installed by:
Phone: Date of Installation:
Gas Supplier:
Phone:
Read this Owner’s Manual before installing or operating the SANTA FE heater. Retain this manual for future
reference.
SERVICE RECORD
Date Who Performed Work Work Performed Notes

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WELCOME
Congratulations on your purchase of a Santa Fe
Gas-Fired Vent Free heater. The Santa Fe, by
HearthStone Cast Iron Stoves, incorporates the
latest in vent free gas technology, which will
provide you with clean, efficient heat for years
to come. The combination of natural stones with
cast iron give the Santa Fe a pleasing look,
which can be maintained with minimum care.
The Santa Fe will provide you with years of
practical and convenient service. However, as
with any gas appliance, the unit must be
properly and safely installed and maintained by
qualified service personnel to ensure safe and
trouble-free operation.
READ THIS OWNER’S MANUAL
Operate and maintain this gas heater according
to the instructions in this manual. Read this
manual in its entirety. This manual has two
sections, the first section is for the OPERATOR,
and the second section is for the QUALIFIED
SERVICE PERSONNEL only.
HEATER MUST BE INSTALLED AND
MAINTAINED BY QUALIFIED SERVICE
PERSONNEL
Verify the gas connections with requirements of
local, regional or national installation codes.
Qualified service personnel must inspect the gas
heater before use and at least once annually.
FIRE HAZARD
Do not store or use gasoline or other flammable
vapors or liquids in the vicinity of this appliance.
The Santa Fe should be located out of traffic and
away from furniture, draperies, clothing, and
flammable material.
Table of Contents
WELCOME...................................................2
OWNER’S INFORMATION.............3
LIGHTING INSTRUCTIONS................... 4
DAILY OPERATIONS............................ 4
INSTALLER’S INFORMATION.....4
UNPACKING AND INSPECTION........... 5
CERAMIC FIBER LOG SAFETY
INFORMATION.......................................... 5
STOVE DIMENSIONS & CLEARANCES
TO COMBUSTIBLES.............................. 6
FRESH AIR REQUIREMENTS............... 7
GAS CONNECTIONS........................... 10
LOG PLACEMENT............................... 10
LIGHTING THE UNIT FOR THE FIRST
TIME..................................................... 12
INITIAL ADJUSTMENTS..................... 12
ROUTINE MAINTENANCE AND
CARE......................................................13
PARTS LISTS......................................15
MANUFACTURED BY:
HearthStone Quality Home Heating Products ,Inc.
317 Stafford Avenue
Morrisville, Vermont 05661 USA
NG LP
Input rating(Btu/hr) 0-2000ft 36,000 39,000
Minimum input rating(Btu/hr) 24,000 31,000
Orifice size DMS 0-2000ft 31 49
Man. pressure-HI setting (in.w.c.) 3.5 10.0
Man. pressure-LO setting (in.w.c.) 1.6 6.4
Minimum inlet pressure (in.w.c.) 5.0 11.0

HearthStone Quality Home Heating Products Inc SANTA FE Vent Free heater
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SERVICE CAUTION
Any shield, door, or other component removed for
servicing must be replaced prior to operating. Any
components of the stove removed for servicing
must be replaced prior to operating. If you believe
your Santa Fe is not performing properly,
immediately discontinue operation until the unit
has been inspected and approved by qualified
service personnel. Prior to servicing the unit, turn
the valve control knob clockwise to “OFF”. The
unit should be cool prior to servicing and cleaning.
Any safety screen, guard, or component
removed during servicing should be replaced
prior to operation. Do not use any components
on the stove other than those approved by
HearthStone Quality Home Heating Products, Inc.,
otherwise all warranties are void. Do not
substitute components.
HOT SURFACES
Certain exposed surfaces of the Santa Fe will
reach high temperatures during normal operation.
Clearances to combustibles must be maintained, as
specified in the “Clearances To Combustibles”
section of this manual. Due to high temperatures
the appliance should be located out of traffic
and away from furniture, draperies, clothing
and flammable materials. Children and adults
should be alerted to the hazards of high surface
temperatures and should stay away to avoid
burns to skin or clothing ignition. Young
childrenshouldbecarefully supervisedwhen in
the same room as the appliance. Clothing or
other flammable material should not be placed
on or near the appliance. Clean the area around,
under, and behind the unit on a regular basis to
prevent the accumulation of dust and lint.
OWNER’S INFORMATION
The installation must conform with local codes or,
in the absences of local codes, the current National
Fuel Gas Code, ANSI Z223.1 (NFPA 54) or Do
not use this appliance if any part has been
under water. Immediately call a qualified
service technician to inspect the heater and to
replace any part of the control system and gas
control which has been under water.
WARNING
Do not use this room heater if any part has been
under water. Immediately call a qualified
service technician to inspect the room heater and
to replace any part of the control system and any
gas control, which has been under water.
WARNING
Installation and repair should be done by a
qualified service technician. The appliance
should be inspected before use and at least
an
nually by a qualified service technician.
More frequent cleaning may be required due
to excessive lint from carpeting, bedding
material, etc. It is imperative that control
compartments, burners, and circulating air
passages of the appliance are kept clea
n and
free of obstructions.
HearthStone
Figure 1 Dimensions

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LIGHTING INSTRUCTIONS
1. Set the on/off/T-stat switch or thermostat to
the off position.
2. Push in and turn gas control knob clockwise
to “OFF”. (If not previously lit, the knob
should be in this position.)
3. Wait (5) five minutes to clear out any gas.
If you then smell gas, STOP! Smell all
around the appliance area for gas. Be sure
to smell next to the floor because some
gases are heavier than air and will settle on
the floor. If you smell gas, immediately
follow the What To Do If You Smell Gas!
warning on the cover of this Manual. Ifyou
do not smell gas, go to the next step.
4. Turn gas control knob counterclockwise to
“PILOT”.
5. Push in control knob all the way and hold in.
Immediately light the pilot with the gas
lighter (push in and “click” the red
piezoelectric spark ignitor button several
times until lit). Continue to hold the control
knob in for about 20 seconds after the pilot
is lit. Release the knob and it will pop back
out. Pilot should remain lit. If the pilot
goes out, repeat the operation.
*If knob does not pop out when released, stop
and immediately call a qualified service
technician or gas supplier.
*If the pilot will not stay lit after several tries,
turn the gas control knob “OFF” and call a
qualified service technician or gas supplier.
6. Turn gas control knob counterclockwise to
“ON”.
7. Select “ON” or “T-STAT” position on the
on/off/t-stat switch.
8. Shut the gas control valve access door.
9. Plug in the fan accessory, if so equipped.
10. Set thermostat to “ON” and set the desired
temperature setting.
Normally, if the “T-STAT” position was
selected, the main burner is cycled on and off by
the Thermostat or the “on”, “off” switch located
on the bottom of the Thermostat body.
TO TURN OFF GAS TO APPLIANCE
1. Turn the gas control knob clockwise to
“OFF” position. If shutting the unit off for
the non-heating season, this will improve the
overallefficiency ofthe unitasthe heatfrom
the pilot is wasted in the summer. When
putting the unit back into service follow the
lighting instructions described on this page.
VARIABLE OUTPUT CONTROL
The gas control valve is equipped with a
variable output control. This control varies the
rate of heat produced by the unit by varying the
gas pressure to the main burner tube.
DAILY OPERATIONS
The homeowner easily operates the Santa Fe
gas-fired heater. The unit comes standard with a
thermostat, while a remote or wall switch may
be purchased from your Retailer. Once the
thermostat is installed and adjusted, the desired
room temperature will be maintained. By
adjusting the variable output control located on
the gas control valve, the rate of heat output can
be varied to meet the heating requirements of the
season. Choosing a low flame setting will result
in longer burn cycles at a reduced output, while
choosing a high flame setting will result in a
shorter, hotter burn cycle. Through trial and
error, the homeowner can select the optimum
flame size for their setting and application.
INSTALLER’S INFORMATION
SPECIFICATIONS:
LISTED: DIRECT VENT GAS HEATER
Model: Santa Fe VF
Testing Agency: Intertek Testing Services
NA Inc. (ITS)
Tested to: ANSI Z21.11.2b-2002•
Codes
Adhere to all local codes or, in their absence, the
latest edition of THE NATIONAL FUEL GAS

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CODE ANSI Z223.1 (NFPA 54), which can be
obtained from:
AMERICAN NATIONAL STANDARDS
INSTITUTE, INC.
1430 BROADWAY
NEW YORK, NY 10018
OR
NATIONAL FIRE PROTECTION
ASSOCIATION, INC.
BATTERY MARCH PARK
QUINCY, MA 02269
A manufactured home (mobile) OEM
installation must conform with the Manufactured
Home Construction and Safety Standard, Title
24 CFR, Part 3280 (U.S.) or Standard for
Manufactured Home Installation, ANSI/NCBCS
A225.1 or Standard for Gas Equipped
Recreational Vehicles and mobile Housing,
UNPACKING AND INSPECTION
Unpack and Inspect for Damage
The Santa Fe is packaged by the manufacturer to
withstand shipment without damage. However,
damage can occur during transit so take care to
inspect for damage when unpacking and
installing the unit. If any damage or missing
parts are detected, immediately contact your
dealer. Do not install or put into service a
damaged or incomplete heater.
The unit should appear to be square and level.
The sheet metal parts should be smooth and free
of bends or dents. The enameled cast iron
should be free of chips or cracks. If visible or
concealed damage is found, contact your dealer.
To open the firebox: remove the front door
screw with supplied Allen wrench, and swing
the door open. Remove the lag bolts, which
fasten the unit to the pallet. Take care not to
chip the enameled legs. Lift the stove off the
pallet and set it into place.
CERAMIC FIBER LOG SAFETY INFORMATION
The decorative ceramic fiber logs supplied with
the Santa Fe are located in the firebox. Always
use great care when handling the decorative
ceramic logs, as they are fragile and subject to
damage and breakage. If the decorative ceramic
logs and ember screen supplied with the Santa
Fe are damaged they must be replaced.
Replacement parts must be supplied by the
manufacturer. Do not replace ceramic logs or
the ember screen with any materials not
approved by HearthStone Quality Home Heating
Products Inc.
Packing List
1-Santa Fe Gas-fired Heater containing:
4-Decorative Ceramic Fiber Logs
1-Ember Screen
1-Charcoal Embers
1-Owner’s Manual and Warranty
1-Accessory box containing:
1-1/8” Allen key for front door
1-Ash Lip
1-Top Grille
1-Thermostat with Thermostat Wire
2-Extension control Knobs
ITEMS REQUIRED FOR INSTALLATION
* External regulator (for propane/L.P.G. only)
*Piping which complies with local codes
* Pipe sealant approved for use with propane
(L.P.G.) (resistant to sulfur compounds)
* Manual shutoff valve
* Sediment trap
* Tee joint
* Pipe wrench
* Phillips head screwdriver
* Other parts as required by local code
*Safety Glasses
*Gloves

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STOVE DIMENSIONS & CLEARANCES
TO COMBUSTIBLES
Always maintain clearances around the air
openings around the stove. This allows for
adequate ventilation
HEARTH REQUIREMENT
The Santa Fe may be placed on a non-
combustible surface or wood floor. For
placement of the Santa Fe on carpeting, vinyl
tile or other combustible materials, the appliance
shall be installed on a metal or wood panel
extending the full width and depth of the
appliance. Installations must meet local codes.
Conditionally approved for purchased mobile
home installation. This appliance may be
installed in an aftermarket permanently located,
manufactured (mobile) home, where prohibited
by local codes.
This appliance is only for use with the type of
gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
A = 2”
B = 4”
C = 2”
A
B
Figure
2
Clearances to Combustibles
16" MANTLE
12" MANTLE 26"
16"
8"
MANTLE
10"
Figure 4 Mantle Clearances
Mantles extending outside of the blocked area
under 26” above the stove top are not allowable.
Figure 3 Corner Installations

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FRESH AIR REQUIREMENTS
Your Santa Fe stove requires an adequate supply
of fresh air to function properly and safely. The
fresh air supply must be met within the space in
which the heater is to be installed. To ensure an
adequate supply of fresh air is available for
proper and safe operation of your Santa Fe
stove, the following information must be
considered when installing the appliance in a
mobile home, modular home, or an on-site
house, Refer to Figure 5.
The space in which the heater should be
installed will fall into one of the following
categories:
1. Unusually tight construction
2. Unconfined space
3. Confined space
WARNING: If the area in which the
heater may be operated is smaller than
that defined as an unconfined space,
provide adequate combustion and
ventilation air by one of the methods
described in the National Fuel Gas Code
ANSI Z223.1, Latest Edition, Section 5.3.
Determining Space Classification
Unusually tight construction
This is construction where:
a. Walls and ceilings exposed to the outside
atmosphere have a continuous water vapor
retarder with a rating of one perm (6 x 10G¹¹ kg
per pa-sec-m²) or less with openings gasketed or
sealed, and
b. Weatherstripping has been added on
openable windows and doors, and
c. Caulking or sealants are applied to areas such
as joints around window and door frames,
between sole plates and floors, between wall
ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas
lines, and at other openings.
If the space in which the heater will be installed
falls into this category, supplemental fresh air
must be provided, as outlined in the Meeting
Fresh Air Requirements section of this manual.
Unconfined space
If the space in which the heater is to be installed
meets the following criteria, it is considered to
be an unconfined space.
The room in which the heater is to be installed
has an air volume of at least 50 cubic feet (cubic
feet = length x width x height of the space) for
each 1000 BTU/hr (4.8 m³ / K. W.) input rating
for all appliances in the space. This includes
adjoining rooms only if there are doorless
passageways between them, or there are vents
between the rooms. If the space in which the
unit is being installed is an unconfined space,
additional fresh air is not needed.
Confined space
If the space in which the heater is to be installed
meets the following criteria, it is considered a
confined space. The room in which the heater is
to be installed has an air volume of less than 50
cubic feet for each 1000 BTU/hr (4.8 m³ / K.
W.) input rating for all appliances in the space.
This includes adjoining rooms only if there are
doorless passageways between them, or there are
vents between the rooms.(See Figure 5).
If the space in which the heater is to be installed
is a confined space, additional fresh air must be
provided. This can be done by one of the ways
outlined in the Meeting Fresh Air
Requirements section of this manual.
Example (refer to Figure 5)
I. Determine the volume of the space where the
unit will be installed. Volume = length x width
x height. Also included in the volume of the
space is the volume of any adjoining rooms,
only if there are doorless passage ways between
them, or if there are vents between the rooms.
II. Multiply the volume by 1000 BTU/hr, then
divide that number by 50 cubic feet, to obtain
the total maximum BTU/hr rating which the
room can support.
III. Add the BTU/hr ratings of all fuel burning
appliances installed within the same space. The
BTU rating for this unit is 3900 BTU/hr. (Do not

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include any direct vent appliances, as these types
of appliances use outside air for combustion and
venting).
IV. Compare the maximum BTU/hr rating that
the room can support (from II.) with the
maximum BTU/hr rating of the combined
appliances (from III.). If the number from III. is
smaller than the number calculated in II., the
space should be considered an unconfined space.
If the number from III. is larger than II., the
space should be considered a confined space,
and additional fresh air must be provided. This
can be done by one of several ways.
Figure 3Confined Spaces

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Meeting Fresh Air Requirements
1. Air from inside the building.The confined
space shall be provided with two permanent
openings communicating directly with an
additional room(s), of sufficient volume, so that
the combined volume of all spaces meets the
criteria for an unconfined space. The total input
of all gas utilization equipment installed in the
combined space shall be considered in making
this determination. Each opening shall have a
minimum free area of 1 square inch per 1,000
BTU/hr (22 cm² / kW) of the total input rating of
all gas utilization equipment in the confined
space, but not less than 100 square inches (645
cm²). One opening shall commence within 12
inches (30 cm) of the top, and one opening shall
commence within 12 inches (30 cm) of the
bottom, of the enclosure. The minimum
dimension of air openings shall not be less than
9 square inches (8 cm) (see Figure A).
2. All air from outdoors. The confined space
needs to have two permanent openings, one
commencing within 12 inches (30 cm) of the
top, and one commencing within 12 inches (30
cm) of the bottom, of the enclosure. The
openings shall communicate freely with the
outdoors, either directly, by ducts, or by spaces
(crawl or attic). The minimum dimension of air
openings shall be not less than 9 square inches
(8 cm). See Figures B thru D.
A. Where directly communicating with the
outdoors, each opening shall have a minimum
free area of 1 square inch per 4,000 BTU/hr (5.5
cm² / kW) of total input rating of all equipment
in the enclosure. See Figure B.
B. Where communicating with the outdoors
through vertical ducts, each opening shall have a
minimum free area of 1 square inch per 4,000
BTU/hr (5.5 cm² / kW) of total input rating of all
equipment in the enclosure (See Figure C).
C. Where communicating with the outdoors
through horizontal ducts, each opening shall
have a minimum free area of 1 square inch per
2,000 BTU/hr (11 cm² / kW) of total input rating
of all equipment in the enclosure (See Figure D).
D. Where ducts are used, they shall be of the
same cross-sectional area as the free area of the
openings to which they connect.

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GAS CONNECTIONS
The gas supply line connection is made to the
Santa Fe’s gas control valve under the unit on
the left side using a 3/8" NPT fitting. It should
be sized to provide a sufficient gas supply to
meet the maximum demand of the unit without
undue loss of pressure.
Once connected to the gas supply the gas inlet
pressure and manifold gas pressure must be
tested. The supply line must include a manual
shut-off valve and union so that the unit can be
disconnected for servicing. The gas control
valve has built in pressure taps for test gauge
connections (#’s 6 & 7 in Figure 6). The supply
line pressure must be tested to ensure it meets
the minimum pressure for the type of fuel in use
(NG or LP).
GAS PRESSURE ADJUSTMENT
A qualified technician must connect the heater to
the gas supply and leak test the unit before it is
approved for use. Consult all local codes. The
appliance and its appliance main gas valve must
be disconnected from the gas supply piping
system during any pressure testing of that
system at test pressures in excess of ½ psig. The
appliance must be isolated from the gas supply
piping system by closing its individual manual
shutoff valve during any pressure testing of the
gas supply piping system at test pressures equal
to or less than ½ psig.
Pressure Measurements: To measure the
pressure of gas directly upstream of the supply
connection, connect a manometer to the gas inlet
tap(6) and manifold pressure tap (7) in Figure 6
WARNING
Do not use substitute materials. Use only parts
that have been supplied through HearthStone, or
a HearthStone dealer.
LOG PLACEMENT
Only the decorative ceramic fiber log set
supplied with the unit should be placed in the
firebox. Do not place any other ceramic logs,
wood logs, or other materials in the firebox. If
the log set is damaged or broken contact your
dealer for replacement. The decorative ceramic
fiber log set will last a long time, however, they
will break if subjected to rough or improper
Figure 4Gas Control

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handling.
Exact positioning of the log set is required in
order to obtain a pleasing flame pattern and
efficient combustion. Incorrect log placement
may cause carbon build-up; excess thermal
stress on the log set and stove parts, reduced
efficiency, and high levels of carbon monoxide.
If the log set does not set into the firebox exactly
as outlined, contact your dealer for assistance.
Installation of the Log Set
(Refer to figure 7)
1) Using a 1/8” hex wrench, remove the screw in
unit’s doorknob. Once the front is open, remove
the packaging material around the log set. Be
careful not to damage the log set when
unpacking.
2) Gently place the Rear Log in the firebox
against the back wall, on the shelf against the
back of the firebox, centered in the unit.
3) Gently place the Middle Log in the firebox. It
should sit in the center of the burner tube. Leave
a 1/2” gap between the front face of the log, and
the burner tube. Center the log inside the
firebox, keeping it parallel to the burner tube.
4) Place the Ember Screen (not shown) on the
front burner tube with the long side of the
Screen on the burner. This will allow the screen
to hold the majority of the embers, which will be
installed shortly.
5) Gently place the Front Left Log in the front of
the firebox, keeping as far to the left as possible.
Place the Right Front Log in the firebox. The
Left and Right Front Logs should then be pulled
together to meet in the center of the firebox to
replicate one log. Pull the two as far forward as
possible.
6) Spread randomly across the Ember Screen,
the Charcoal Embers, giving preference to the
rear of the front log. Leaving small gaps will
create flames in that spot.
7) Gently place the Top Log (6) in the firebox
on the top of the Middle Log. The Middle and
Rear Logs have posts, which slides into a hole
on the underside of the Top Log.
8) With a 1/8" hex head wrench, use the bolt to
fasten the door to the firebox. Make sure the
door is properly secured to the firebox before
turning the unit on. Be careful not to chip the
enamel when fastening the door.
Removal of the Log Set
Remove the front screw using a 1/8” hex wrench
and swing door open.
The log set is four pieces along with the charcoal
embers as shown in Figures 7. First, remove the
Top Log by pulling it up off the Middle Log
and out of the firebox. Next remove the
charcoal embers. Then lift upwards and pull the
Front Log out of the Firebox. Next remove the
Embers Screen from the burner tube. Grip the
Middle Log and lift upward, off the burner tube
holder, and out of the firebox. The Rear Log
can then be removed from the firebox. Place the
Figure 5Log set
Top log
Rear log
Middle log
Right
Front log
Left Front
log

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logs and charcoal embers in a safe area where
they will not be damaged.
CAUTION
Fragile! Handle log set and charcoal embers
with care.
LIGHTING THE UNIT FOR THE FIRST
TIME
SMOKE AND FUMES WARNING
When lit for the first time, the Santa Fe will emit
some smoke and fumes. This is normal “off-
gassing” of the paints and oils used in the
manufacturing and assembly of the unit. Open
windows to vent the room if necessary. The off
gassing and fumes will subside after the first 10
to 20 minutes of operation.
Once the Santa Fe has been set in place and
connected as described previously, the unit is
ready to be lit for the first time. The
manufacturer tests each Santa Fe prior to
shipment, so ignition should take place without
failure.
Caution
Log set and charcoal embers retain heat and
can be very hot, if previously lit ! Allow 1 hour
after pilot light is turned off before handling.
PILOT LIGHT
The Santa Fe has a piezoelectric spark igniter
(the push button located next to the gas control
valve behind the valve access door, which
ignites the pilot light by means of a spark at the
pilot light assembly. Do not attempt to light the
unit with a match or by any means than the
piezoelectric spark.
PILOT ADJUSTMENT
The pilot light is preset by the manufacturer and
should not need adjustment. The pilot light
flame should be large enough to engulf the
thermopile and thermocouple located next to the
pilot, but not so large as to create excessive
noise or consume excessive gas.(refer to figures
8 & 9. Note that the pilot flame must engulf the
thermopile so that the thermopile can generate
sufficient milli-voltage (325 to 500-mv) to
power the millivolt gas control valve
Before lighting, smell all around the appliance
area for gas. Be sure to smell next to the floor
because some gases are heavier than air and will
settle on the floor. If you smell gas, check for
leaks. Use only your hand to turn the gas
control knob. Never use tools.
WARNING
The control has an interlock device. If the stove
has been lit, it will not relight immediately.
After shutting off all gas flow, the pilot burner
cannot be relit until the thermocouple has
cooled, allowing the electromagnet to be
released (Approx. 60 sec.). The gas control knob
is designed to be operated by hand. Do not use
any tools during this operation.
INITIAL ADJUSTMENTS
AIR SHUTTER
The air shutter is preset by the manufacturer for
optimum operation and should not need
adjustment. There is an adjustable air shutter
located on the U-burner tube on the right rear of
Figure 6LP Pilot
Figure
7
NG Pilot

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the unit under the air deflector. The air shutter is
used to regulate the air-to-gas combustion
mixture, which in turn adjusts the size and color
of the flames. However, it may need adjustment
once the unit has been installed to compensate
for variations in supply line pressure, altitude,
and other variables.
AIR SHUTTER ADJUSTMENTS
Once the log set is
removed, pull the
burner tube up and
towards the front of
the firebox. The air
shutter is factory set.
Only a Qualified Gas
Technician should
adjust the air shutter.
The air shutter has
one screw holding it in place as shown above.
By loosening this screw, the shutter will rotate
around the burner tube. Set the air shutter at the
desired position and tighten the screw.
Reposition the burner tube back into burner tube
holder. Make sure the hole in the end of the air
shutter is placed around the injector in the back
corner of the firebox. Follow the Installation of
the Log Set on pages 11.
The input rate of the heater can be verified by
checking the manifold pressure. If the manifold
pressure is correct, then the input rate is also
correct. Be sure to check the manifold pressure
and properly adjust the pilot and main burner
flames.
3"MIN.
Cap
Nipple
ToEquipment
Inlet TeeFitting
GasSupply
Inlet
ROUTINE MAINTENANCE AND
CARE
The Santa Fe requires minimal routine
maintenance and care. The unit should always
be cool and off when being serviced.
Once a year the unit should be inspected by
qualified service personnel to ensure that they
are clean, prevent the accumulation of dust, lint
and other debris, free of obstruction, safe and in
good working condition.
To clean the firebox, set the switch to the “OFF”
position, and turn off the gas at the gas control
valve. When the unit is cool, open the front door
and carefully remove the decorative ceramic
fiber log set taking care not to damage the logs
or chip the enamel cast iron. Clean the firebox
burner tube and carefully vacuum the entire
surface of the log set. Take care to thoroughly
vacuum the ports (holes) along the top of the
burner tubes. With the decorative ceramic fiber
logs out of the firebox, fasten the door shut and
light the unit according to lighting instructions
described on Page 4. Check to ensure a flame is
burning from each burner port. The pilot flame
should be large enough to engulf the
sensor/thermocouple.Turn the unit off by setting
the switch to “Off”, and turning off the gas
control valve. Allow the unit to cool. Check and
clean any burner ports, which are not burning or
not burning properly. Clean burner ports using a
soft brush or vacuum cleaner. Adjust the pilot
flame height if necessary. Complete the cleaning
procedure by carefully placing the log set within
the firebox as described on Page 11. Close and
fasten the front door. Turn on the gas, light the
unit and check for proper operation.
Figure 8Air Shutter

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
14
Bk Bk
NHC, Inc.
c
50 70 90
10 20 30
Bk V
OFF
Y
O
Hearthstone
50 60 70 80 90
c10 20 30O
YG
Bk
Y
V
Wiring Color KEY:
G
R
Bk
B
Br
W
Figure 9Wiring Diagram
WIRING INSTRUCTIONS
Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation. Verify proper operation after servicing.

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
15
PARTS LISTS
Accessories available:
REMOTE CONTROL ON/OFF #(90-56912)
REMOTE CONTROL THERMOSTAT #(90-56914)
WARNING
Do not substitute Materials.For replacement
parts, or for information about parts or service,
contact your authorized HearthStone retailer.
For the name of the authorized retailer nearest to
you, call [phone]
Part # Description Part # Description
27x0-655 Door Handle 7211-301 Valve (NG)
27x0-650 Front Door 7211-370 Pilot Assembly (NG)
2710-810 Top Grill 7211-305 Valve (LP)
27x0-660 Front Grill 7211-327 Pilot Assembly (LP)
2710-630 Door Frame 7211-017 Gas Line 3/8 Diameter
2710-640 Screen Frame 7200-231 Burner Orifice (NG)(31)
2710-627 Exhaust Baffle 7200-249 Burner Orifice (LP)(49)
2710-600 Bottom 7211-008 Pilot Gas Tube
27x0-610 Ash Lip 7211-530 Rear Log
27x0-620 Left Side 7211-531 Middle Log
27x0-625 Right Side 7211-532 Right Front Log
27x0-670 Top 7211-534 Left Front Log
5780-010 Firebox 7211-533 Top Log
5780-050 Front Door Screen 7211-505 Charcoal Embers
5780-040 Burner Tube Holder 5300-095 Ember Screen
7211-248 Burner Tube 5710-131 Pilot Bracket
5780-020 Rear Heat Shield 5760-040 Front Door Hinge Bracket
5780-030 Valve Heat Shield 7210-103 Piezo Igniter
5300-066 Piezo Bracket 7211-430 Igniter Electrode

16
RATING LABEL
SERIAL#
MODEL #
8300-
INPUT RATING (Btu/hr) 0-2000 ft
ORIFICE SIZE (DMS) 0-2000 ft
MANIFOLD PRESSURE - LO SETTING (in. w.c.)
MANIFOLD PRESSURE - HI SETTING (in. w.c.)
MINIMUM INLET PRESSURE (in.w.c.)
MINIMUM INPUT RATING (btu/hr)
36,000
31
1.6
3.5
5.0
24,000
39,000
49
6.4
10.0
11.0
31,000
NG LP
MINIMUM CLEARANCES TO COMBUSTIBLES
EDGE OF UNIT TO BACK WALL
EDGE OF UNIT TO SIDE WALL
CORNER OF UNIT TO SIDE WALL
2”
4”
2”
Dateof Manufacture
2002 2003 2004 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
MADE IN USA 3300-561
FUEL TYPE:
MODEL NAME: SANTA FE VENT FREE GAS HEATER
LISTED GAS-FIRED VENT FREE FIREPLACE HEATER
THIS APPLIANCE MUST BE INSTALLED IN ACCORDANCE WITH LOCAL CODES, IF
ANY; IF NOT, FOLLOW THE CURRENT EDITIONS OF ANSI Z223.1 FOR MOBILE
HOME INSTALLATION, INSTALL PER THE MANUFACTURED HOME CONSTRUCTION
AND SAFETY STANDARD, TITLE 24 CFR, PART 3280
NOT FOR USE WITH SOLID FUEL
THIS APPLIANCE HAS BEEN MANUFACTURED WITH
THE FOLLOWING GAS CONTROLS:
SIT NOVA 820 GAS CONTROL
OP PILOT #8200/8400 SERIES WARNING: IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION, SERVICE OR
MAINTENANCE CAN CAUSE PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF
LIFE. REFER TO THE OWNER’S INFORMATION MANUAL PROVIDED WITH THIS
APPLIANCE. INSTALLATION AND SERVICE MUST BE PREFORMED BY A QUALIFIED
INSTALLER, SERVICE AGENCY OR THE GAS SUPPLIER.
THIS APPLIANCE SHALL NOT BE INSTALLED IN A BEDROOM OR A BATHROOM
CAUTION: HOT WHILE IN OPERATION. DO NOT
TOUCH. KEEP CHILDREN, CLOTHING,
FURNITURE, GASOLINE AND OTHER
LIQUIDS HAVING FLAMMABLE VAPORS
AWAY
KEEP BURNER AND CONTROL COMPARTMENT CLEAN. SEE INSTALLATION AND
OPERATING INSTRUCTIONS ACCOMPANYING HEATER.
THIS APPLIANCE IS APPROVED FOR MOBILE HOME INSTALLATION.
REMOVAL OF THIS MARKING WILL VOID THE COMPLIANCE OF THIS HEATER WITH ANSI Z21.11.2.
MANUFACTURED BY:
(CORNER INSTALLATION)
8780
THIS APPLIANCE IS ONLY FOR USE WITH THE TYPE OF GAS INDICATED ON THE RATING
PLATE. THIS APPLIANCE IS NOT CONVERTIBLE FOR USE WITH OTHER GASES.

17
HEARTHSTONE GAS-FIRED STOVE AND INSERT
LIMITED WARRANTIES
Thesewarrantiesgive you specific legalrights. Youmay also have otherrightswhich vary fromState
to State.
HearthStone Quality Home Heating Products, Inc. (HearthStone) warrants to the original purchaser
only (the “Original Purchaser”) the new gas-fired stove/insert manufactured by HearthStone and
purchased by the Original Purchaser (referred to as the “Stove” for simplicity) against any of the
occurrences listed in this document that result from defects in material or workmanship. All obligations
of HearthStone under this document commence on the date the Original Purchaser purchases the Stove
(the “Purchase Date”).
LIMITED LIFETIME WARRANTY
HearthStone warrants the following parts of the Stove against the following occurrences that result from
defects in material and workmanship:
•All cast iron parts, including the cast iron heat exchanger –against breakage, cracking or burn-
through.
•All stones –against cracking or breakage due to thermal stress, excluding surface and hairline cracks
and scratches that do not affect the operation or safety of the Stove.
•Glass –against breakage due to thermal shock.
LIMITED FIVE-YEAR WARRANTY
HearthStone warrants the following parts of the Stove against the following occurrences that result from
defects in material and workmanship:
•Firebox and firebox baffle –against breakage, cracking or burn-through.
•Convective heat exchanger –against breakage, cracking or burn-through.
•Burners, air shutters and orifices –against breakage, cracking or burn-through.
•Ceramic logs and embers –against breakage, cracking or burn-through.
This warranty expires on the fifth (5th) anniversary of the Purchase Date.
LIMITED THREE-YEAR WARRANTY
HearthStone warrants the following parts of the Stove against the following occurrences that result from
defects in material and workmanship:
•Gas train, including gas valve, millivolt wiring, spill switch, pilot assembly, thermopile,
thermocouple, piezo igniter, and, if the Stove is a vent-free model, ODS system –against breakage or
malfunction.
This warranty expires on the third (3rd) anniversary of the Purchase Date.
LIMITED ONE-YEAR WARRANTY
HearthStone warrants the following parts of the Stove against the following occurrences that result from
defects in material and workmanship:
•Enamel Finish –against peeling or fading, excluding chipping, mechanical abrasion, chemical
abrasion or crazing.
•Gaskets and sealants –against breakage or deterioration.
•Accessories and electrical components such as blowers, switches and thermo discs, excluding venting
components, hearth components, electrical components and other components or accessories used in
conjunction with the installation of the Stove not manufactured or supplied by HearthStone –against
breakage or malfunction.

18
This warranty expires on the first (1st) anniversary of the Purchase Date.
EXCLUSIONS
The warranties contained in this document do not cover, nor is HearthStone responsible for:
1. Damage resulting from installation or operation of the Stove in a manner contrary to the owner’s
manual.
2. Damage or non-performance resulting from faulty or incomplete setup, installation and start-up or
mishandling, abuse, or misuse of the Stove, including but not limited to over-firing.
3. Damage resulting from installation, modification, alteration, repair or service of the Stove by any
party other than HearthStone or an authorized HearthStone dealer (a “Dealer”).
4. Damage due to water or due to installation of the Stove in a damp or high condensation area.
5. Damage due to installation of the Stove in an atmosphere contaminated by damaging chemicals,
including but not limited to chlorine, fluorine or salts.
6. Scratches on glass, enameled surfaces or stones due to mechanical abrasion.
7. Standard wear and tear of the Stove resulting from normal usage over time.
8. Damage, operational-related problems, or inadequate performance caused by site, installation or
environmental conditions beyond HearthStone’s control, including but not limited to nearby trees,
rooftops, buildings, wind, hills, mountains, inadequate or excessive venting, insufficient make up
air, or negative air pressure whether or not caused by mechanical systems such as furnaces,
exhaust fans, clothes dryers, etc.
9. A defect in any part of the Stove if the Original Purchaser fails to comply with HearthStone’s or a
Dealer’s request to ship the part or the Stove to HearthStone or a Dealer, as the case may be.
THE WARRANTIES CONTAINED IN THIS DOCUMENT ARE EXCLUSIVE AND ARE GIVEN BY
HEARTHSTONE AND ACCEPTED BY THE ORIGINAL PURCHASER IN LIEU OF ALL OTHER
EXPRESS WARRANTIES AND ANY OBLIGATIONS, LIABILITIES, RIGHTS, CLAIMS, OR
REMEDIES IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM HEARTHSTONE’S
NEGLIGENCE, ACTUAL OR IMPUTED. ALL IMPLIED WARRANTIES, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
GIVEN ONLY TO THE EXTENT REQUIRED BY FEDERAL OR STATE LAW. EXCEPT AS
OTHERWISE REQUIRED BY STATE LAW, UPON THE EXPIRATION OF THE EXPRESS
LIMITED WARRANTIES CONTAINED HEREIN, NO IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, SHALL APPLY TO THE SUBJECT STOVE. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
THE WARRANTIES CONTAINED IN THIS DOCUMENT EXTEND ONLY TO THE ORIGINAL
PURCHASER OF THE WOODSTOVE WARRANTED HEREUNDER. THEY DO NOT EXTEND TO
ANY SUBSEQUENT OWNERS.
UNDER NO CIRCUMSTANCES SHALL HEARTHSTONE BE LIABLE TO THE ORIGINAL
PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGE TO PROPERTY OR PERSONAL
INJURIES, WHETHER ARISING OUT OF BREACH OF WARRANTY, TORT, OR OTHERWISE,
EVEN IF HEARTHSTONE HAS BEEN APPRAISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.

19
QUALIFYING FOR WARRANTY COVERAGE
To obtain performance of any obligation under this document, the Original Purchaser must, within the
applicable warranty time period, contact HearthStone, at the address listed in the Warranty Registration
section below or at [phone], or a Dealer for instructions regarding the return of defective parts for
repair, the return of the Woodstove for repair, or a Dealer service call. The Original Purchaser should
refer to the Dealer network search engine contained on HearthStone’s Web site
(www.hearthstonestoves.com), or call HearthStone at [phone], to find a Dealer nearest the
Original Purchaser’s location.
REMEDY The remedy for any breach of the foregoing warranties will consist of repair or replacement,
at HearthStone’s option, of any covered defect in the Stove. When the Original Purchaser contacts
HearthStone or a Dealer, HearthStone or the Dealer, as the case may be, will instruct the Original
Purchaser to eitherreturn the defective part, or the entire Stove (if needed), with shipping prepaid, to
HearthStone or a Dealer or allow a Dealer to make a service call at the place where the Stove is located.
In the event the Original Purchaser refuses to allow a Dealer to make a service call, HearthStone or a
Dealer, as the case may be, will request that the Original Owner return the defective part, or the entire
Stove (if needed), with shipping prepaid, to HearthStone or a Dealer. Notwithstanding any other
provision of this document, the Original Purchaser shall pay for any travel fees and service charges
related to a Dealer’s service call.
Parts: HearthStone will replace defective parts covered by the foregoing warranties at no charge.
Labor: Within the first (1st) year after the Purchase Date, HearthStone will pay for warranty labor
performed by a Dealer at HearthStone’s published labor rates in effect at the time the labor is performed.
Thereafter, the Original Purchaser is responsible for the cost of labor.
Shipping cost for parts: Within the first ninety (90) days after the Purchase Date, HearthStone will pay
for the shipping of Stove parts covered by any of the foregoing warranties to and from HearthStone or a
Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for all shipping costs related
to shipping Stove parts to and from HearthStone or a Dealer, as the case may be.
Shipping cost for the Stove: Within the first (1st) year after the Purchase Date, if the Original Purchaser
is instructed to return the Stove to HearthStone or a Dealer for repair, HearthStone will pay fifty percent
(50%) and the Original Purchaser will pay fifty percent (50%) of the shipping costs related to shipping the
Stove to and from HearthStone or a Dealer, as the case may be. Thereafter, the Original Purchaser is
responsible for one hundred percent (100%) of all of the shipping costs related to shipping the Stove to
and from HearthStone or a Dealer, as the case may be. Notwithstanding any other provision of this
document, in no event will HearthStone pay for any Dealer fees or other fees for pick up or delivery of
the Stove returned for repair; the Original Purchaser shall be responsible for any such fees.
WARRANTY REGISTRATION
The Original Purchaser may send a completed and signed Warranty Registration Form, which is enclosed
in the Stove warranty packet, to the following address:
HearthStone Quality Home Heating Products, Inc.
Warranty Department
317 Stafford Avenue
Morrisville, VT 05661
NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS NOT A
CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE’S PERFORMANCE.