Heat & Glo NORTHSTAR-BK User manual

Installationandserviceofthisreplaceshouldbe
performedbyqualiedpersonnel.Hearth&Home
TechnologiesrecommendsNFIcertiedprofes-
sionals,ortechnicianssupervisedbyan
NFIcertiedprofessional.
FireRisk.
WARNING
Forusewithsolidwoodfuelonly.
Otherfuelsmayoverreandgenerate
poisonousgases(i.e.carbonmonoxide).
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
EPA CERTIFIED WOODBURNING
FIREPLACE
O-T L
Tested and
Listed by
Portland
Oregon USA
OMNI-Test Laboratories, Inc.
CUS
Model(s):
NORTHSTAR-BK
NORTHSTAR-GT
NORTHSTAR-NT
NOTICE: DO NOT discard this manual!
• DO NOTstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• DO NOT overre. Overring willvoid your
warranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
WARNING: If the information in these
instructions is not followed exactly, a  re
or explosion may result causing property
damage, personal injury, or death.
WARNING
HOT SURFACES!
Glassandothersurfacesarehotduring
operationANDcooldown.
Hot glass will cause burns.
• DO NOTtouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLY SUPERVISE children in same room as
replace.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other  ammable
materials.
• Keep clothing, furniture, draperies and other ammable
materialsaway.
Pourdemanderunexemplaireen
françaisdeceManuel
dupropriétaire,visitezwww.
heatnglo.com/translations.
1
Heat&Glo•NorthStarOwner’sManual•480-2350•RevG•05/15/14

Table of Contents
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetothereplaceortoproperty.
4Maintenance and Service
A.MaintenanceTasks-Homeowners 16
1.ChimneyInspection 16
2.Creosote(Chimney)Cleaning 17
3.CareandCleaningofPlatedSurfaces 18
4.GlassDoors 18
5.GlassCleaning 18
6.DoorGasket 18
7.AshRemoval 18
8.BafeandBlanket 18
9.Firebrick 18
B.ReplacementMaintenance 19
1.GlassReplacement 19
2.TightenorAdjustDoorLatch 19
3 FirebrickReplacement 20
4.BafeRemovalandInstallation 21
5.FanReplacement 21
6.TimerAssemblyReplacement 22
7.TimerRemoval&Replacement 24
5 Troubleshooting
A.FAQs 26
B.TroubleshootingTable 28
6 Reference Materials
A.ServiceParts 29
C.ContactInformation 36
1 Welcome
A.Congratulations 3
B.LIMITEDLIFETIMEWARRANTY 4
2 Product Specic Information
A.FireplaceCertication 6
B.BTU&EfciencySpecications 6
C.GlassSpecications 6
3 Important Safety and Operating Information
A.FireplaceSafety 7
1.ClearSpace 7
2.Firebrick 8
3.BafeandBlanket 8
4.Over-FiringYourFireplace 8
5.ChimneyFire 8
B.GeneralOperatingParts 9
1.AutomaticCombustionControl(ACC) 10
2.ACCOverride 10
3.OutsideAir 11
4.GlassDoors 12
5.ConvectionFanOperation 12
C.Fuel 12
1.Hardwoodvs.Softwood 12
2.Moisturecontent 13
3.Seasoning 13
4.StoringWood 13
5.BurningProcess 14
6.DirtyGlass 14
7.CreosoteFormation 14
8.Opacity 14
D.FirstFire 14
E.LightingInstructions 15
F. HeatManagement 15
2Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14
►

Readthismanualbeforeinstallingoroperatingthisreplace.
Pleaseretainthisowner’smanualforfuturereferences.
A. Congratulations
CongratulationsonselectingaHeat&Glowoodburning
replace.TheHeat&Gloreplaceyouhaveselectedis
designedtoprovidetheutmostinsafety,reliability,and
efciency.
Astheownerofanewreplace,you'llwanttoreadand
carefullyfollowalloftheinstructionscontainedinthis
Owner'sManual.PayspecialattentiontoallCautionsand
Warnings.
ThisOwner'sManualshouldberetainedforfuturerefer-
ence.Wesuggestthatyoukeepitwithyourotherimpor-
tantdocumentsandproductmanuals.
YournewHeat&Glowoodburningreplacewillgiveyou
yearsofdurableuseandtrouble-freeenjoyment.Wel-
cometotheHeat&Glofamilyofreplaceproducts!
Model:
N ORTH S TAR
E PA C ERTIFIED F IREPLACE
Serial No / Numéro De Série
LISTED FIREPLACE, SOLID FUEL TYPE, ALSO SUITABLE FOR MANUFACTURED
HOME INSTALLATION
. (UM) 84 HUD. "For Use with Solid Wood Fuel Only."
Install and use only in accordance with manufacturer's installation, venting and operating instructions.
Any area incorporating warm or cold air ducts shall be enclosed in accordance with the manufacturer's
installation instructions.
Contact Your Local Building Or Fire Officials Or Authority Having Jurisdiction About Restrictions,
Installation Inspection And Permits Required In Your Area.
WARNING - For Manufactured Homes: Do not install in a sleeping room. An outside combustion air
inlet must be provided and unrestricted while unit is in use. The structural integrity of the manufactured
home floor, ceiling and walls must be maintained. The fireplace needs to be properly grounded to the
frame of the manufactured home.
Components required for installation: HTI SLSeries Pipe, Termination Cap, Hearth Extension and required
accessory Chimney Air Kit Part CAK4A.
Do not connect this unit to a chimney serving another appliance.
DANGER: Risk of electrical shock. Disconnect power supply before servicing.
Electrical Rating: 115 VAC <3.0 AMPS 60 Hz
Do not use grate or elevate fire. Build wood fire directly on firebrick.
Do not overfire. If heater or chimney connector glows, you are overfiring.
Do not use a fireplace insert or other products not specified for use with this product.
WARNING -
THIS FIREPLACE HAS NOT BEEN TESTED WITH AN UNVENTED GAS LOG SET OR ANY LOG SET.
TO REDUCE RISK OF FIRE OR INJURY, DO NOT INSTALL AN UNVENTED GAS LOG SET OR ANY LOG SET
INTO FIREPLACE.
Must provide a source of air to prevent air starvation from combustion which could result of high levels
of carbon monoxide.
Replace glass only with 5mm ceramic available from your dealer.
Optional Fire Screen, Part SCR-433, may be used ONLY in
USA
Chimney sections at any level require a 2 inches (51mm)
minimum air space clearance between the framing and
chimney section.
Minimum Clearances To Combustible Material
WITHIN ENCLOSURE AREA
Appliance to backwall 1" (25mm)
Appliance to sidewall 1" (25mm)
Duct boots to framing 0" (0mm)
Top standoffs to header 0" (0mm")
EXPOSED SURFACES
Faceplate to sidewall 16" (406mm)
Remote outlet air grills to ceiling 12" (305mm)
MANTEL
Mantel from base of fireplace 60" (1524mm)
Maximum mantel depth 12" (305mm)
FLOOR PROTECTION
U.S. ENVIRONMENTAL PROTECTION AGENCY - Certified to comply with July 1990 particulate emission standards.
2013 2014 2015 Jan Feb Mar Apr May June July Aug Sept Oct. Nov. Dec.
DO NOT REMOVE THIS LABEL
480-1100
Mfg by:
Combustible flooring 20 inches (508mm) in front of and 8 inches
(203mm) to either side of the fuel opening must be insulated with
non-combustible floor protection with a minimum thickness of 1
inch (25mm) and ("k" value = 0.43, minimum R value 2.06
).
In Canada: The hearth extension must be installed according to
the installation instructions.
A brand of Hearth & Home Technologies
7571 - 215th Street West, Lakeville, MN 55044
www.heatnglo.com
TESTED TO:
UL 127-1996, ULC-S610-M87
009
Report #061-S-50-2
O-T L
Tested and
Listed by
Portland
Oregon USA
CUS
Made in U.S.A. of US and imported parts
Listing Label Information/Location Themodelinformationregardingyourspecicreplacecanbefoundon
theratingplateusuallylocatedinthecontrolareaofthereplace.
1 Welcome
Heat&GloisaregisteredtrademarkofHearth&Home
Technologies.
SerialNumber
ModelNumber
Brand: ________________________________________________ ModelName: ___________________________
SerialNumber:__________________________________________ DateInstalled: __________________________
Fireplace Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
replaceinformation
below.
DealerName:________________________________________________________
Address:____________________________________________________________
____________________________________________________________
Phone:_____________________________________________________________
Email:_____________________________________________________________
3
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

4021-645F02-18-13 Page1of2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth&HomeTechnologies,onbehalfofitshearthbrands(”HHT”),extendsthefollowingwarrantyforHHT
gas,wood,pellet,coalandelectrichearthappliancesthatarepurchasedfromanHHTauthorizeddealer.
WARRANTY COVERAGE:
HHTwarrantstotheoriginalowneroftheHHTapplianceatthesiteofinstallation,andtoanytransfereetakingownership
oftheapplianceatthesiteofinstallationwithintwoyearsfollowingthedateoforiginalpurchase,thattheHHTappliance
willbefreefromdefectsinmaterialsandworkmanshipatthetimeofmanufacture.Afterinstallation,ifcoveredcompo-
nentsmanufacturedbyHHTarefoundtobedefectiveinmaterialsorworkmanshipduringtheapplicablewarrantyperiod,
HHTwill,atitsoption,repairorreplacethecoveredcomponents.HHT,atitsowndiscretion,mayfullydischargeallofits
obligationsundersuchwarrantiesbyreplacingtheproductitselforrefundingtheverifiedpurchasepriceoftheproduct
itself.Themaximumamountrecoverableunderthiswarrantyislimitedtothepurchasepriceoftheproduct.Thiswarranty
issubjecttoconditions,exclusionsandlimitationsasdescribedbelow.
WARRANTY PERIOD:
Warrantycoveragebeginsonthedateoforiginalpurchase.Inthecaseofnewhomeconstruction,warrantycoverage
beginsonthedateoffirstoccupancyofthedwellingorsixmonthsafterthesaleoftheproductbyanindependent,
authorizedHHTdealer/distributor,whicheveroccursearlier.Thewarrantyshallcommencenolaterthan24months
followingthedateofproductshipmentfromHHT,regardlessoftheinstallationoroccupancydate.Thewarrantyperiodfor
partsandlaborforcoveredcomponentsisproducedinthefollowingtable.
Theterm“LimitedLifetime”inthetablebelowisdefinedas:20yearsfromthebeginningdateofwarrantycoveragefor
gasappliances,and10yearsfromthebeginningdateofwarrantycoverageforwood,pellet,andcoalappliances.These
timeperiodsreflecttheminimumexpectedusefullivesofthedesignatedcomponentsundernormaloperatingconditions.
Seeconditions,exclusions,andlimitationsonnextpage.
Parts Labor Gas Wood Pellet EPA
Wood
Coal Electric Venting
XXXXXXX
Allpartsandmaterialexceptas
coveredbyConditions,
Exclusions,andLimitations
listed
XXX Igniters,electroniccomponents,
and glass
X X X X X Factory-installedblowers
X Moldedrefractorypanels
X Firepotsandburnpots
5years 1year X X Castingsandbaffles
7years 3years X X X
Manifoldtubes,
HHTchimneyandtermination
10
years
1year X Burners,logsandrefractory
Limited
Lifetime
3years X X X X X Fireboxandheatexchanger
XXXXXXX
Allreplacementparts
beyondwarrantyperiod
WarrantyPeriod HHTManufacturedAppliancesandVenting
1Year
ComponentsCovered
3years
2years
90Days
B. LIMITED LIFETIME WARRANTY
4Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

4021-645F02-18-13 Page2of2
WARRANTY CONDITIONS:
• ThiswarrantyonlycoversHHTappliancesthatarepurchasedthroughanHHTauthorizeddealerordistributor.Alistof
HHTauthorizeddealersisavailableontheHHTbrandedwebsites.
• ThiswarrantyisonlyvalidwhiletheHHTapplianceremainsatthesiteoforiginalinstallation.
•ThiswarrantyisonlyvalidinthecountryinwhichtheHHTauthorizeddealerordistributorthatsoldtheappliance
resides.
• Contactyourinstallingdealerforwarrantyservice.Iftheinstallingdealerisunabletoprovidenecessaryparts,contact
thenearestHHTauthorizeddealerorsupplier.Additionalservicefeesmayapplyifyouareseekingwarrantyservice
fromadealerotherthanthedealerfromwhomyouoriginallypurchasedtheproduct.
• Checkwithyourdealerinadvanceforanycoststoyouwhenarrangingawarrantycall.Travelandshippingcharges
forpartsarenotcoveredbythiswarranty.
This warranty is void if:
• Theappliancehasbeenover-firedoroperatedinatmospherescontaminatedbychlorine,fluorine,orotherdamaging
chemicals.Over-firingcanbeidentifiedby,butnotlimitedto,warpedplatesortubes,rustcoloredcastiron,bubbling,
crackinganddiscolorationofsteelorenamelfinishes.
• Theapplianceissubjectedtoprolongedperiodsofdampnessorcondensation.
• Thereisanydamagetotheapplianceorothercomponentsduetowaterorweatherdamagewhichistheresultof,but
notlimitedto,improperchimneyorventinginstallation.
LIMITATIONS OF LIABILITY:
• Theowner’sexclusiveremedyandHHT’ssoleobligationunderthiswarranty,underanyotherwarranty,expressor
implied,orincontract,tortorotherwise,shallbelimitedtoreplacement,repair,orrefund,asspecifiedabove.Inno
eventwillHHTbeliableforanyincidentalorconsequentialdamagescausedbydefectsintheappliance.Somestates
donotallowexclusionsorlimitationofincidentalorconsequentialdamages,sotheselimitationsmaynotapplytoyou.
Thiswarrantygivesyouspecificrights;youmayalsohaveotherrights,whichvaryfromstatetostate.EXCEPTTO
THEEXTENTPROVIDEDBYLAW,HHTMAKESNOEXPRESSWARRANTIESOTHERTHANTHEWARRANTY
SPECIFIEDHEREIN.THEDURATIONOFANYIMPLIEDWARRANTYISLIMITEDTODURATIONOFTHE
EXPRESSEDWARRANTYSPECIFIEDABOVE.
WARRANTY EXCLUSIONS:
Thiswarrantydoesnotcoverthefollowing:
• Changesinsurfacefinishesasaresultofnormaluse.Asaheatingappliance,somechangesincolorofinteriorand
exteriorsurfacefinishesmayoccur.Thisisnotaflawandisnotcoveredunderwarranty.
• Damagetoprinted,plated,orenameledsurfacescausedbyfingerprints,accidents,misuse,scratches,melteditems,
orotherexternalsourcesandresiduesleftontheplatedsurfacesfromtheuseofabrasivecleanersorpolishes.
• Repairorreplacementofpartsthataresubjecttonormalwearandtearduringthewarrantyperiod.Theseparts
include:paint,wood,pelletandcoalgaskets,firebricks,grates,flameguides,batteriesandthediscolorationofglass.
• Minorexpansion,contraction,ormovementofcertainpartscausingnoise.Theseconditionsarenormalandcom-
plaintsrelatedtothisnoisearenotcoveredbythiswarranty.
• Damagesresultingfrom:(1)failuretoinstall,operate,ormaintaintheapplianceinaccordancewiththeinstallation
instructions,operatinginstructions,andlistingagentidentificationlabelfurnishedwiththeappliance;(2)failureto
installtheapplianceinaccordancewithlocalbuildingcodes;(3)shippingorimproperhandling;(4)improperopera-
tion,abuse,misuse,continuedoperationwithdamaged,corrodedorfailedcomponents,accident,orimproperly/
incorrectlyperformedrepairs;(5)environmentalconditions,inadequateventilation,negativepressure,ordrafting
causedbytightlysealedconstructions,insufficientmake-upairsupply,orhandlingdevicessuchasexhaustfansor
forcedairfurnacesorothersuchcauses;(6)useoffuelsotherthanthosespecifiedintheoperatinginstructions;(7)
installationoruseofcomponentsnotsuppliedwiththeapplianceoranyothercomponentsnotexpresslyauthorized
andapprovedbyHHT;(8)modificationoftheappliancenotexpresslyauthorizedandapprovedbyHHTinwriting;
and/or(9)interruptionsorfluctuationsofelectricalpowersupplytotheappliance.
• Non-HHTventingcomponents,hearthcomponentsorotheraccessoriesusedinconjunctionwiththeappliance.
• Anypartofapre-existingfireplacesysteminwhichaninsertoradecorativegasapplianceisinstalled.
• HHT’sobligationunderthiswarrantydoesnotextendtotheappliance’scapabilitytoheatthedesiredspace.Informa-
tionisprovidedtoassisttheconsumerandthedealerinselectingtheproperappliancefortheapplication.Consider-
ationmustbegiventoappliancelocationandconfiguration,environmentalconditions,insulationandairtightnessof
thestructure.
5
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

2 Product Specic Information
A. Fireplace Certication
Warning! Risk of Fire!
For use with solid wood fuel only.
Otherfuelsmayoverreandgenerate
poisonousgases(i.e.carbonmonoxide).
B. BTU & Efciency Specications
C. Glass Specications
Thisreplaceisequippedwith5mmceramicglass.Re-
placeglassonlywith5mmceramicglass.Pleasecontact
yourdealerforreplacementglass.
Model: NorthStarEPACertied
WoodburningFireplace
Laboratory: OMNITestLaboratories,Inc.
ReportNo: 061-S-50-2
Type: WoodFireplace
Standard: UL127andULC-S610-M87and
(UM)84-HUD,Manufactured
HomeApproved
EPA#andOriginalDate: #56904/08
EPACertied: 3.25gramsperhour
Efciency: upto77.8%
BTUOutput
withEPAtestfuel: 51,400/hr.
withCordWood: 70,000/hr.
VentSize: 8inches
MaxWoodLength: 24inches
Fuel: CordWood
ShippingWeight: 650lbs
FireBoxSize 2.7cubicfeet
6Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

A. Fireplace Safety
Mostproblemsarecausedbyimproperinstallationandop-
erationofthereplace.Toprovidereasonableresafety,
thefollowingshouldbegivenseriousconsideration:
• Thereshouldbesupervisedwheneverthereplaceis
inuse.
• An annual inspection should be performed on the
replacesystem.
• Installatleastonesmokedetectoroneachoorofyour
hometoensureyoursafety.
• InstallaconvenientlylocatedClassAreextinguisher
nearthereplace.
• Deviseapracticedevacuationplan,consistingofatleast
twoescaperoutes.
• Deviseaplantodealwithachimneyre:
- Closeallopeningsintothestove.
- Evacuate.
- Notifytheredepartment.
3 Important Safety and Operating Information
WARNING! Risk of Fire! Hearth & Home Technologies
disclaims any responsibility for, and the warranty and
agencylistingwillbevoidedbythefollowingactions.
DO NOT:
• operatedamagedreplace
• modifyreplace
• overre
• installanygaslogset
• installanycomponentnotapprovedbyHearth&Home
Technologies
• installpartsorcomponentsnotListedorapproved
• operate the fireplace without fully assembling all
components
Improper installation, adjustment, alteration, service or
maintenancecancauseinjuryorpropertydamage.
1. Clear Space
Combustiblematerialsmustnotbestoredonthehearth
extension.Roomfurnishingssuchasdrapes,curtains,
chairs or other combustibles must be at least 4ft
(1219mm)fromtheopenfrontofthereplace.
Combustible materials are materials made of or sur-
facedwithanyofthefollowingmaterials:
- Wood - Compressedpaper
- Plantbers - Plastic
- Plywood/OSB - Drywall
- Anymaterialthatcanigniteandburn,ameproofed
ornot,plasteredorun-plastered.
WARNING! Risk of Fire! Keep combustible materials,
gasolineandotherammablevaporsandliquidsclearof
thereplace.
DO NOT:
• storeammablematerialsclosetothereplace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uidorsimilarliquidstostartor“freshenup”areinthis
replace.
48 in. (1219 mm)
Clear Space
Front of Fireplace 12 in. (305 mm)
Clear Space
Sides of Fireplace
(from the FP opening)
60 in. (1524 mm)
Clear Space
Bottom of Fireplace to
Lower Edge of Mantel
or Trim
Figure 3.1 Clear Space
Non-combustiblematerialsarematerialswhichwillnot
igniteandburn,composedofanycombination ofthe
following:
- Steel - Iron
- Brick - Tile
- Concrete - Slate
- Glass - Plasters
7
Heat&Glo•NorthStarOwner’sManual•480-2350•RevG•05/15/14

5. Chimney Fire
Intheeventofachimneyre
• Havethechimneyandadjacentstructureinspectedby
qualiedprofessionals.Hearth&HomeTechnologies
recommendsthatNFIorCSIAcertiedprofessionals,
or technicians under the direction of certified
professionals,conductaminimumofanNFPA 211
Level 2 inspectionofthechimney.
• Replacecomponentsofthechimneyandreplace
asspeciedbytheprofessionals.
• Ensure all joints are properly engaged and the
chimneyisproperlysecured.
WARNING! Risk of Fire! A chimney re can perma-
nently damage your chimney system. Failure to re-
placedamagedcomponentsandmakeproperrepairs
cancauseastructurere.
2. Firebrick
Yourreplaceislinedwithhighqualityrebrick,whichhas
exceptionalinsulatingproperties.
Donotoperatethereplacewithoutbricks.Makesure
bricksareinstalledasshowninSection5.
Donotuseagrate;simplybuildareonthereboxoor.
4. Over-Firing Your Fireplace
WARNING! Risk of Fire! Donotover-re.
Over-firing may ignite creosote or will damage the
replaceandchimney.
Symptomsofover-ringmayincludeoneormoreofthe
following:
• chimneyconnectororreplaceglowing
• roaring,rumblingnoises
• loudcrackingorbangingsounds
• metalwarping
• chimneyre
Topreventover-ringyourreplace.DONOT:
• useammableliquids
• overloadwithwood
• burntrashorlargeamountsofscraplumber
• permittoomuchairtothere
Whattodoifyourstoveisover-ring:
• Immediatelyclose the door and air controlstoreduce
airsupplytothere.
• Ifyoususpectachimneyre,calltheredepartment
andevacuateyourhouse.
• Contactyour localchimneyprofessionaland have
yourstoveandstovepipeinspectedforanydamage.
• Donotuseyourstoveuntilthechimneyprofessional
informsyouitissafetodoso.
• Hearth& HomeTechnologiesWILLNOTwarranty
stovesthatexhibitevidenceofover-ring.Evidence
ofover-ringincludes,butisnotlimitedto:
 - warpedairtube
 - deterioratedrefractorybrickretainers
 - deterioratedbafeandotherinteriorcomponents
3. Bafe and Blanket
Ensurecorrectbafeandbafeprotectionchannelplace-
ment;replacebafecomponentsifdamagedormissing.
(PleaserefertoSection5.)
NOTICE: Fireboxdamageduetoimproperbafeplacement
is not covered by warranty. Operate the wood burning
replace with the bafe in the correct position only. Not
doingsocouldresultin:
• reducedefciency
• overheatingthechimney
• overheatingtherearoftherebox
• poorperformance
TheceramicblanketandbafeboardMUSTbeincontact
withthebackofthereboxandevenwitheachotherin
the front.ThebafeprotectionchannelMUSTbeinposi-
tion.
Figure 3.2 Bafe and Blanket Placement
Ceramic Blanket
Back of Firebox
BaffleBoard
BaffleProtection
Channelinposition
8Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

B. General Operating Parts
WARNING! DO NOT operatereplacebeforereadingandunderstandingoperatinginstructions.Failuretooperatere-
placeaccordingtooperatinginstructionscouldcausereorinjury.
WARNING
Hot glass will cause burns.
• DO NOTtouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomasreplace.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other  ammable materials.
• Keepclothing,furniture,draperiesandotherammablematerialsaway.
HOT SURFACES!
GlassandothersurfacesarehotduringoperationANDcooldown.
ACC Override
Operable Door Handle
Automatic Conbustion Air
Control Handle (ACC)
Outside Air
Figure 3.3 General Operating Parts
9
Heat&Glo•NorthStarOwner’sManual•480-2350•RevG•05/15/14

ACC Override
Left-Close Right-Open
2. ACC Override
Theleverlocatedtotheleftofthecombustionaircon-
trolistheACCOVERRIDEandmaybeusedtoover-
ridethesettingoftheautomaticcombustionaircontrol.
IftheACChasbeenactivatedandburnrateneedsto
be slowed, move the lever to the LEFT and position
combustionaircontrolatthepreferredsetting.Toclose
theairsupplyforanover-resituatutionortoslowthe
burnratedownimmediately,slidethelevertotheLEFT
andalsoslidethecombustionaircontrolallthewayto
theleft.
NOTICE: Ifreloadingabright,hotcoalbedforlonger
(low)burntime,settingtheACCmaynotberequired.
Burn dry, well seasoned wood.
Figure 3.5 ACC Override Control
1. Automatic Combustion Control (ACC)
The automaticcombustioncontrolsystemallowsyouto
setthereplacetohigh(slidethecombustionaircontrol
alltheway totheright),startthere,andthenmove
the combustion air control to the desired burn level.
Therewillautomaticallygotothatlevelonceitisfully
established.Thisallowsforlessinteractionwiththere
bythehomeownerandmoreefcientuseoffuelwhile
maintainingthedesiredheatoutput.
Afterthereplacebecomeshot,youmayprefertonot
activate the ACC when reloading fuel. If you do not
slidethecombustionaircontrolallthewaytotheright,
theACCwillnotbeactivated.
NOTICE: Toestablishyoursettings,alwaysbeginwith
the air control all the way to the left to STOP and then
moveittotherightforyourdesiredsetting.
IMPORTANT! As you move the combustion air control
to the RIGHT, you will feel resistance about three-
fourths of the way. You must move past that resistance
approximately 3/4 in. (19mm) to fully engage the
automaticcombustioncontrol(ACC)system.
Automatic Conbustion Air
Control Handle (ACC)
Left-Close Right-Open
Low
Position
Meet
Resistance
ACC Fully
Engaged
Figure 3.4 Automatic Combustion Control (ACC)
10 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

Asourceof air(oxygen) isrequiredin orderforcom-
bustiontotakeplace.
Turningtheoutsideairhandleclockwiseclosestheout-
sideairinlet;turningcounterclockwisewillopenit.This
maybeclosedonlywhenthereplaceisnotinuseto
preventcoldairinltration.
3. Outside Air
CAUTION! Outside air control handle may be warm.
Adjustbeforelightingre.
NOTICE: Useofoutsideairisrequired.
Outside Air
Clockwise
Close
Counterclockwise
Open
Figure 3.6 Outside Air Control Handle
11
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

5. Convection Fan Operation
Thereplaceis equipped with a temperature-senitive
snap disc that will turn the convection fan on and off
automatically,dependingonthetemperatureofthere-
place.
4. Glass Doors
Thisreplacehasbeentestedandisintendedforuse
withdoorsassuppliedwiththisreplace.
WARNING! Risk of Fire and Smoke! Fireplace
should be operated only with doors fully open or doors
fullyclosed.Ifdoorsareleftpartlyopen,gasand
amemaybedrawnoutofthereplaceopening.
A rescreen (MESH-HHT) must be used to control
sparks if the homeowner choses to operate the re-
placewiththedoorsopen.
WARNING! Fire Risk!
 • Userescreenwhenburningreplacewithdoors
open.
 • Donotuserescreenorglassdoorstoholdburning
materialinreplace.
 Firescreencontrolssparks.
 Glassmaybreakorburningmaterialmayrollout.
Only the screen specically tested and listed for use
withthisreplacemodelshouldbeused.
WARNING! RISK OF Fire!DoNOTinstallandoruse
any component not approved by Hearth & Home Tech-
nologies.
Always wear gloves when installing or removing the
screenasthescreenmaybecomeextremelyhotwhile
inuse.
An override switch and fan speed control have been
installedonthewallincloseproximitytothereplace.
The speed of the fan can be regulated by the speed
controlknob.
Ifthefanisnotcomingonatthedesiredtime,ipthe
overrideswitchtomanualandoperatethefan asde-
scribedbelow:
• Initial (cold) Startup
 Leavefanoffuntilyourreplaceishotandagood
coalbed is established,approximately30minutes
afterfuelislit.
• High Burn Setting
 Thefanmaybeleftonthroughouttheburn.
• Medium or Medium High Burn Setting
 The fan should be left off until a good burn is
established,thenturnedonmediumorhighrate.
• Low Burn Setting
 Thefantendstocooloffthereplace.Leavefanoff
untiltheburniswellestablished;then,ifyouwish,
turnthefanonatalowrate.
Override Switch Speed Control
High Low
Figure 3.8 Override Switch and Fan Speed Control
C. Fuel
1. Hardwood vs. Softwood
Yourreplace’sperformancedependsonthequalityof
therewoodyouuse.Onespeciesofwoodvariesvery
little to the other in terms of energy content.All sea-
soned wood contains about 8,000 BTU’s per pound.
Hardwoods have a greater density than softwoods; a
pieceofhardwoodwillcontainabout60%moreBTU’s
than an equal size piece of softwood.A cord of sea-
sonedoak(hardwood)wouldcontainabout60%more
potential energy than a cord of seasoned pine (soft-
wood).
Most softwoods are coniferous. These are trees with
needle-like leaves that stay green all year and carry
their seeds exposed in a cone. Examples of conifer-
oustreesareDouglasr,pine,spruceandcedar.Soft-
woods, being more porous, require less time to dry,
burn faster and are easier to ignite than hardwoods.
Hardwoods are deciduous trees, broadleaf trees that
lose their leaves in the fall. Their seeds are usually
foundwithin a protective pod or enclosure. Some ex-
amplesofdeciduoustreesareoak,maple,apple,and
birch.However,itshouldbenotedthattherearesome
WARNING! For use with solid wood fuel only.
Otherfuelsmayoverreandgeneratepoisonousgases(i.e.
carbonmonoxide).
12 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

Softwoods Hardwoods
• DouglasFir • Oak
• Pine • Maple
• Spruce • Apple
• Cedar • Birch
• Poplar
• Aspen
• Alder
WARNING! Risk of Fire!
• DO NOTburnwetorgreenwood.
• Wet, unseasoned wood can cause accumulation of
creosote.
2. Moisture content
The majority of the problems replace owners expe-
rienceare caused by trying to burn wet,unseasoned
wood.Freshlycutwoodcanbeasmuchwaterasitis
wood,havingamoisturecontentofaround50%.Imag-
ineawoodenbucketthatweighsabout8pounds.Fillit
withagallonofwater,putitinthereboxandtrytoburn
it.Thissounds ridiculous butthatis exactly whatyou
are doing if you burn unseasoned wood. Dead wood
lyingontheforestoorshouldbeconsideredwet,and
requiresfullseasoningtime.Standingdeadwoodcan
beconsideredtobeabouttwo-thirdsseasoned,ifcutat
thedrytimeoftheyear.
Burningwet,unseasonedwoodwillproducelessheat
outputbecause it requires energy in the formofheat
toevaporatethe watertrappedinside.Thisiswasted
energythatshouldbeusedforheatingyourhome.This
moisture evaporates in the form of steam which has
a cooling effect in your rebox and chimney system.
Whencombinedwithtarandotherorganicvaporsfrom
burningwooditwillformcreosotewhichcondensesin
therelativelycoolreboxandchimney.
Even dry wood contains at least 15% moisture by
weight,andshouldbeburnedhotenoughtokeepthe
chimneyhotforaslongasittakestodrythewoodout
-aboutonehour.Totellifwoodisdryenoughtoburn,
checktheendsofthelogs.Iftherearecracksradiating
inalldirectionsfromthecenter,itisdry.Ifyourwood
sizzlesinthere,eventhoughthesurfaceisdry,itmay
notbefullycured.
3. Seasoning
Seasonedrewoodisnothingmorethanwoodthatis
cuttosize,splitandairdriedtoamoisturecontentof
around20%.Thetimeittakestoseasonwoodvaries
fromaroundninemonthsforsoftwoodstoaslongas
eighteenmonthsforhardwoods.Thekeytoseasoning
woodistobesureithasbeensplit,exposingthewet
interiorandincreasingthesurfaceareaofeachpiece.
A tree that was cut down a year ago and not split is
likelytohavealmostashighamoisturecontentnowas
itdidwhenitwascut.
Toseasonwood:
• Cutlogstosize
• Splitto6in.(152mm)orless
• Airdrytoamoisturecontentofaround20%
 - Softwood-aboutninemonths
 - Hardwood-abouteighteenmonths
NOTICE: Seasoningtimemayvarydependingondrying
conditions.
4. Storing Wood
Splittingwood before it isstoredreduces drying time.
Thefollowing guidelinewillensureproperly seasoned
wood:
• Stackthewoodtoallowairtocirculatefreelyaround
andthroughthewoodpile.
• Elevate the woodpile off the ground to allow air
circulationunderneath.
• Thesmallerthepieces,thefasterthedryingprocess.
Anypieceover6in.(152mm)indiametershouldbe
split.
• Woodshouldbestackedsothatbothendsofeach
pieceareexposedtoair,sincemoredryingoccurs
throughthecutendsthanthesides.Thisistrueeven
withwoodthathasbeensplit.
• Storewoodundercover,suchasinashed,orcovered
withatarp,plastic,tarpaper,sheetsofscrapplywood,
etc.,asuncoveredwoodcanabsorbwaterfromrain
or snow, delaying the seasoning process.Avoid
covering the sides and ends completely. Doing so
maytrapmoisturefromthegroundandimpedeair
circulation.
deciduoustreesthataredenitelynotconsideredhard-
woodssuchaspoplar,aspenandalder.Hardwoodsre-
quiremoretimetoseason,burnslowerandareusually
hardertoignitethansoftwoods.Obviously,youwilluse
thetypeofwoodthatismostreadilyavailableinyour
area.However,ifatallpossiblethebestarrangement
istohaveamixofsoftwoodandhardwood.Thisway
youcanusethesoftwoodforstartingthere,givingoff
quickheat tobringthe replaceupto operatingtem-
perature.Add the hardwood for slow, even heat and
longerburntime.
13
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

D. First Fire
Beforelightingyourrstreinthereplace,makecertain
that:
• thebafeandceramicblanketarecorrectlypositioned,
restingagainsttherearsupport
• rebrickareinplace
• alllabelshavebeenremoved
• allplatedsurfaceshavebeencleaned
NOTICE: Oilscancausepermanentmarkingsonplatingif
notremovedbeforetherstre.
NOTICE: Therstthreeorfourresshouldbeofmoderate
size to allow the oils and binders to be burned from the
replace and the refractory and paint to cure. You may
noticeanindustrialodortherstfewres.Thisisconsidered
normal.
5. Burning Process
Firerequiresfuel,airandheat.Ifheatisrobbedfromthe
replaceduringthedryingstage,thenewloadofwood
hasreducedthechancesforagoodcleanburn.Aways
burndry,seasonedrewood.
• Kindling or 1st stage:
Inthisstage,thewoodisheatedtoatemperaturehigh
enoughtoevaporatethe moisturewhichispresentin
allwood.Thewoodwillreachtheboilingpointofwa-
ter (212°F) and will not get any hotter until the water
isevaporated.Thisprocesstakesheatfromcoalsand
tendstocoolthereplace.
• 2nd stage:
Thesecondarystageiswhenthewoodgivesoffam-
mable gases which burn above the fuel with bright
ames. It is very important that the ames be main-
tainedandnotallowedtogoout.Thiswillensurethe
cleanest possible re. You should close down the air
tocontrolthepointwhereyoucanstillmaintainsome
ame.Iftheamestendtogoout,moreairisneces-
sary.
• Final stage:
The nal stage of burning is the charcoal stage. This
occurs when the ammable gases have been mostly
burnedandonlycharcoal remains.Thisisanaturally
cleanportionoftheburn.Thecoalsburnwithhotblue
ames.
Itisveryimportanttoreloadyourreplacewhileenough
livelyhotcoalsremaininordertorekindlethenextload
ofwood.
8. Opacity
Opacityindicateshowcleanlyyourreplaceisburning.
Opacityismeasuredinpercent;100%opacityiswhen
anobjectistotallyobscuredbythesmokecolumnfrom
achimney,and0%opacitymeansthatnosmokecol-
umn can be seen. Periodically check the opacity and
burn your replace as nearly smoke-free as possible
(goalof0%opacity).
7. Creosote Formation
Whenwoodisburnedslowly,itproducestarandother
organicvaporswhichcombinewithexpelledmoisture
to form creosote. The creosote vapors condense in
the relatively cool chimney ue of a newly-started or
a slow-burning re.As a result, creosote residue ac-
cumulatesontheuelining.
When ignited, creosote creates an extremely hot re
which may damage the chimney or even destroy the
house.
Thechimney shall be inspected at least annuallybe-
forelighting,oronceeverytwomonthsduringheating
season.
Whencreosotehasaccumulateditshallberemovedto
reducetheriskofachimneyre.
6. Dirty Glass
Aportionofthe combustion air enteringthereboxis
deecteddownovertheinsideofthedoorglass.This
air ow “washes” the glass, helping to keep smoke
from adhering to its surface. When operated at a low
burnrate,lessairwillbeowingovertheglassandthe
smoky,relativelycoolconditionofalowrewillcause
the glass to become coated. Operating the replace
withtheburnrateaircontrolandstart-upaircontrolall
thewayopenfor15-20minutesshouldremovethebuilt
upcoating.
14 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

F. Heat Management
Formaximumoperatingefciencywiththelowestemis-
sions,followtheseoperatingprocedures:
• Regardless of desired heat output, when loading the
replace, burn your replace with the combustion air
controlwideopen(fullytotheright)foraminimumof5
to15minutes(refertoFigure4.1).
• Regulateburnrate(heatoutput)byusingthecombustion
aircontrol.
• Heatoutputsettings:Followtheburnrateinstructions
listedTable4.1.
*Combustion Air Control
SlideLEFTtoStop
Stopto1/8in.-1/2in.open
Stopto1/2in.-1-1/2in.open
AllthewaytoRIGHT
BTU / Hr
Below10,000
10,000-15,000
15,000-30,000
MaximumHeat
Burn Rate
Low
Medium
MediumHigh
High
*These areapproximatesettings,andwillvarywithtype
ofwoodorchimneydraft.
Table 4.1
NOTICE: Fireplace should be run full open for a minimum
of 30 minutes a day during heating season to keep air
passagesclean.
WARNING! Risk of Fire! Keep combustible materials,
gasolineandotherammablevaporsandliquidsclearof
thereplace.
DO NOT:
• storeammablematerialsclosetothereplace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uidorsimilarliquidstostartor“freshenup”areinthis
replace.
Keepallammableliquidswellawayfromthereplacewhile
itisinuse.Combustiblematerialsmayignite.
E. Lighting Instructions
Tostartare,lighteasily-ignitabletinderorpaper,which
willignitethefastburningkindling,whichinturnwillignite
theslow-burningrewood.
• Open outside air by turning the knob counter
clockwise.
• Fully open the combustion air control by moving the
Automatic CombustionAir Control (ACC) handle
completelytotheright.
• Placeseveralwadsofcrushedpaperonthereboxoor.
Heating the ue with a burning, rolled up newspaper
before adding kindling keeps smoke spillage to a
minimum.
• Laysmalldrysticksofkindlingontopofthepaper.
• Makesurethatnomatchesorothercombustiblesarein
theimmediateareaofthereplace.Besuretheroomis
adequatelyventilatedandtheueunobstructed.
• Lightthepaperinthereplace.NEVER light or rekindle
replace with kerosene, gasoline, or charcoal lighter
uid; the results can be fatal.
• Once the kindling is burning quickly, add several full-
lengthlogs3in.(76mm)or4in.(102mm)indiameter.
Becarefulnottosmotherthere.Stackthepiecesof
woodcarefully;nearenoughtokeepeachotherhot,but
farenoughawayfromeachothertoallowadequateair
owbetweenthem.
• Adjustthecombustionaircontrol;the moreyou close
downtheACChandle,(slidingleft)thelowerandslower
therewilleventuallyburn.Themoreyouopentheair
control,(slidingright)themoreheatwillbeproducedand
thefasterthewoodwillburn.
• Refueling:MovetheACCtotheright,allowaninuxofair
toliventhecoalbed.Thedoorshouldbeopenedslowlyto
preventashandsmokespillageintotheroom.Breakup
anylargechunksanddistributethecoalssonewwood
islaidevenlyonhotcoals.Adddesiredamountoffuel,
closethedoor.
15
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

4 Maintenance and Service
WARNING! Hot Surfaces!
GlassandothersurfacesarehotduringoperationANDcool
down. DO NOTcleanreplaceuntilitiscooled.
A. Maintenance Tasks-Homeowners
Installationandrepairshouldbedonebyaqualiedservicetechnicianonly.Thereplaceshouldbeinspectedbeforeuse
andatleastannuallybyaprofessionalserviceperson.
Thefollowingtasksmaybeperformedannuallybythehomeowner.Ifyouareuncomfortableperforminganyofthelisted
tasks,pleasecallyourdealerforaserviceappointment.
1. Chimney Inspection
Frequency: Asnecessary;atleastannuallybeforelightingreplace,oronceeverytwomonthsduringheatingsea-
son.
By: Homeowner/ChimneySweep
• Conrmthatterminationcapremainsclearandunobstructed.
• Inspectforblockagessuchasbirdnests,leaves,etc.
• Inspectforcorrosionorseparation.
• Inspectforcreosoteandremoveasneeded,atleasteverytwomonthsduringtheheatingseason.
• Inspectthesystematthereplaceconnectionandatthechimneytop.
Intheeventofachimneyre,Hearth&HomeTechnologiesrecommendsreplacementofthechimneyandinspectionof
theadjacentstructuretotheprovisionsofNFPALevelIIIinspectioncriteria.
WARNING! Risk of Asphyxiation and Fire! Annualinspectionbyqualiedtechnicianrecommended.
 Check:
 • conditionofdoors,surroundsandfronts
 • conditionofglassandglassassembly
 • obstructionsofcombustionandventilationair
 • obstructionsofterminationcap
 Clean:
 • glass
 • airpassageways,grilles
Task Frequency To be completed by
1. ChimneyInspection Asneeded HomeownerorChimneySweep
2. ChimneyCleaning Asneeded ChimneySweep
3. PlatedSurfacesCleaning Asneeded Homeowner
4. GlassDoors Seasonally
5. GlassCleaning Asneeded
6. DoorGasket Seasonally
7. AshRemoval Asneeded
8. Bafe/Blanket/ChannelProtector Seasonally
9. Firebrick Seasonally
16 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

WARNING! Risk of Fire! Ignitedcreosoteisextremely
HOT. Prevent creosote buildup.
2. Creosote (Chimney) Cleaning
Frequency: Asneeded;atleastannuallybeforelight-
ing,oronceeverytwomonthsduringheatingseason.
Whencreosotehasaccumulateditshallberemoved
toreducetheriskofachimneyre.
By: ChimneySweep
Tools Needed:Brush,allenwrench,Phillipsscrew-
driver
• When wood is burned slowly, it produces tar and
otherorganicvapors,whichcombinewithexpelled
moisture to form creosote. The creosote vapors
condense in the relatively cool chimney ue of a
slow-burnign fire.As a result, creosote residue
accumulates on the ue lining. When ignited, this
creosotemakesanextremelyhotre.
• Removeallashfromthereboxandextinguishall
hot embers before disposal.Allow the replace to
coolcompletely.
• Removebafe and ceramic blanket from replace
beforecleaningchimney(refertoSection5.C.3Bafe
RemovalandInstallation).
• Closethedoortightly.
• Removethetopoftheterminationcapasshownin
Figure4.1tocleanthecapandchimney.
• Thecreosoteorsoot shouldberemovedfromthe
chimneywith a brush specically designedforthe
sizeofchimneyinuse.
• Reinstallterminationcap.
• Cleanoutfallendebrisfromtherebox.
• Replacebafeandceramicblanket.
Chimney
Remove 4 screws
and lift top pan off.
Cap
Slip
Section
ST375
Square
Termination Cap
Cap
Remove screws,
lift top cover.
Top Cover
TR344/TR342
Round
Termination Cap
Chase
Cap
1. Remove the 4 screws.
2. Remove the screen.
3. Remove the baffle.
TS345/TS345P
Square
Termination Caps
TCT375
Terra Cotta
Termination Cap
Remove 2 screws from
the front and back and
lift the top off.
Figure 4.1 Chimney & Termina-
tion Cap Cleaning
17
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

6. Door Gasket
Frequency: Seasonally
By: Homeowner
• Opendoor,placehalfadollarbillinsideandclose
thedoor.
• Attempttopullthebillout.
• Ifthebillgivesgoodresistanceorisnotremovable,
the gasket is adjusted correctly. If the bill is
easily removed, the gasket needs adjustment or
replacementtocreateanevensealallarounddoor.
Itmaybenecessarytoadjustortightenthedoorlatch.
9. Firebrick
Frequency:
By:
Tools Needed:
• Inspect condition of brick. Replace if crumbly or
otherwise deteriorated, or if cracks exceed 1/4 in.
(6mm).
7. Ash Removal
Frequency: Asnecessary
By: Homeowner
Tools Needed:Coveredmetalcontainer,metal
shovel,replacebroom
CAUTION! Do not use a polish with abrasives. It will
scratch plated surfaces.
• Useaglasscleanerorvinegarandtoweltoremove
theoils.
• Oilscancausepermanentmarkingsonplatingifnot
removed.
• Afterplatingiscured,oilswillnotaffectthenish.
3. Care and Cleaning of Plated Surfaces
Frequency: Initiallyandasneeded
By: Homeowner
Tools Needed:Vinegarorglasscleaner,softtowel
4. Glass Doors
Frequency: Asnecessary
By: Homeowner
• Inspect glass panels for cracks. Replace if this
conditionispresent.
• Inspectglassgasket.Conrmglassdoesnotmove
aroundinglassframe.
WARNING! Risk of Fire! DO NOT remove ashes until
thereisoutandthereplaceiscold.
• Ashesshouldbeplacedinmetalcontainerwithtight
ttinglid.
• The closed container of ashes should be placed
on a noncombustible oor or on the ground, well
awayfromallcombustiblematerials,pendingnal
disposal.
• If the ashes are disposed of by burial in soil or
otherwiselocallydispersed,theyshouldberetained
in the closed container until all cinders have
thoroughlycooled.
5. Glass Cleaning
Frequency: Asnecessary
By: Homeowner
Tools Needed:Vinegarorglasscleaner,softtowel
• Cleanglasswithanon-abrasiveglasscleaner.Usea
dampclothdippedinwoodashesoracommercially
availableoven cleaner.Removeanyovencleaner
residuewithaglasscleanerorsoapandwater.
8. Bafe and Blanket
Frequency: Asnecessary
By: Homeowner
Tools Needed:
• Ensurecorrectbafeandbafeprotectionchannel
placement;replacebafecomponentsifdamaged
ormissing.
• TheceramicblanketandbafeboardMUSTbein
contactwiththebackofthereboxandevenwith
each other in the front.Thebafeprotectionchannel
MUSTbeinposition.RefertoSection3.A.3.
18 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

B. Replacement Maintenance
1. Glass Replacement
• Ensurethatthereisoutandthereplaceiscoolto
thetouch.
• Protectatableorcountertopwithpaddingortowels.
• Removedoorwithbrokenglassfromthereplace
byliftingdoorupandoffofthehinges.
• Laydoorfacedownontableorcountermakingsure
handleandhandleattachmentknobhangoverthe
edgeof the table top so doorlays aton thesoft
surface.
• Remove screws from the top and bottom glass
frames(veoneachdoor)usinga#2PhillipsHead
screwdriver.Setframesasideandretainscrews.
HINT:Soakscrewsinpenetratingoilforeasyremoval.
• Removetheglassanddiscard.
• Positionthenewglasswithedgesevenlyoverlapping
theopeninginthefrontdoor.
•Replacetheglassframes.
•Startscrewstosecureglassframestodoor,keeping
themlooseforadjustingtheglass.Thencontinueto
tighteneachscrewalternately,afewturnsatatime,
untilthe glass panel is tightened snugly.DONOT
OVERTIGHTENORCROSSTHREADSCREWS.
•Replacethedooronthereplace.
•After the rst burn, recheck the tightness of the
screws.
NOTICE: Removealllabelsfromglassbeforelightingthe
rstreinyourreplace.
Latch Cam
Spacing Washers
Door Handle Shaft
Fiber Handle
Right Door
Locknut
Left Door
Black Washer
DO NOT REMOVE
Square
Key
Left Handle
Assembly is
stationary
Locking
Pin
Hinge Pins &
Washers
Figure 4.2 Door Handle Assembly
2. Tighten or Adjust Door Latch
Removethelocknutholdinglatchcamandfourspac-
ingwashersontherighthanddoorasshowninFigure
5.2. Move 1-3 spacing washers to the opposite side
ofcam.Reinstallthecamandtightenlocknut.Atleast
onespacingwasherandtheblackwashermustbeleft
inplace.
  OR
Replace the gasket material. Wear or damage to the
gasketmaterialcancauseairleakageintotherebox
resultinginoverringandlossofefciency.
Areplacementgasketisavailablefromyourdealer.
19
Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14

3
2
3
3 3
3
3
3 3
2
1
4
1 1 1
1
4
3
3
3
3
3
3
1 1
1 1 1
3 3
4 4
2 2
1-1/4"
1
13-1/4”
4-1/2”
3 Firebrick Replacement
Thereboxof your replace is lined withhigh quality
rebrick, which has exceptional insulating properties.
Thereisnoneedtouseagrate;simplybuildareon
the rebox oor. Do not operate the replace without
bricks.
 IMPORTANT:The bricks are very similar in size. Be
certainyouhavetheproperbrickinthecorrectlocation.
Measurethebricksizeforaccuracy.
After the coals are completely cooled, remove all old
rebrickandashfromunitandvacuumoutrebox.
• Remove new brick set from box and lay out to
diagramshowninFigure4.3.
• Laybottombricksinunit.
• Install rear bricks on the top of the bottom bricks.
Slidetopofbricksundercliponbackofreboxwall
andpushbottomofbrickback.
• Installsidebricks.Slidetopofbrickunderclipson
sideofreboxandpushthebottomofthebrickuntil
itisushwiththesideoftheunit.
Figure 4.4 Fire Brick Installed
Figure 4.3 Fire Brick Congurations
# Brick Size Qty. in Set
113-1/4”x4-1/2”x1-1/4” 5
213-1/2”x4-1/2”x1-1/4”w/1-1/2chamfer 2
312”x4-1/2”x1-1/4” 8
412-1/2”x4-1/2”x1-1/4” 2
20 Heat & Glo • NorthStar Owner’s Manual • 480-2350 • Rev G • 05/15/14