Heat & Glo Northstar-C User manual

EPA CERTIFIED WOODBURNING
FIREPLACE
Model(s):
Northstar-C
NOTICE: DO NOT discard this manual!
Pour demander un exemplaire en
français de ce Manuel
du propriétaire, visitez www.heatnglo.
com/translations.
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• DO NOT overre. Overring will void your
warranty.
• Comply with all minimum clearances to com-
bustibles as specied. Failure to comply may
cause house re.
WARNING: If the information in these
instructions is not followed exactly, a re
or explosion may result causing property
damage, personal injury, or death.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable
materials.
• Keep clothing, furniture, draperies and other ammable
materials away.
Fire Risk.
WARNING
For use with solid wood fuel only.
Other fuels may overre and generate
poisonous gases (i.e. carbon monoxide).
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recomends HHT
Factory Trained or NFI certified professionals.
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.heatnglo.com
*P4187-900*
4187-900
1
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates practices which may cause damage to the replace or to property.
Table of Contents
4Maintenance and Service
A. Maintenance Tasks-Homeowners 17
1. Chimney Inspection 17
2. Creosote (Chimney) Cleaning 18
3. Care and Cleaning of Plated Surfaces 19
4. Glass Doors 19
5. Glass Cleaning 19
6. Door Gasket 19
7. Ash Removal 19
8. Bafe and Blanket 19
9. Firebrick 19
B. Replacement Maintenance 20
1. Glass Replacement 20
2. Tighten or Adjust Door Latch 20
3. Door Handle Assembly 21
4. Firebrick Replacement 21
5. Bafe Removal and Installation 22
6. Fan Replacement 22
7. Timer Assembly Replacement 23
8. Timer Removal and Replacement 25
9. Fan Snap Disc 27
5 Troubleshooting
A. FAQs 28
B. Troubleshooting Table 30
6 Reference Materials
A. Service Parts 31
B. Contact Information 36
1 Welcome
A. Congratulations 3
B. LIMITED LIFETIME WARRANTY 4
2 Product Specic Information
A. Appliance Certication 6
B. BTU & Efciency Specications 6
C. Mobile Home Approved 6
D. Glass Specications 6
3 Important Safety and Operating Information
A. Fireplace Safety 7
1. Clear Space 7
2. Firebrick 8
3. Bafe and Blanket 8
4. Over-Firing Your Fireplace 8
5. Chimney Fire 8
B. General Operating Parts 9
1. Automatic Combustion Control (ACC) 10
2. ACC Override 10
3. Outside Air 10
4. Glass Doors 11
5. Convection Fan Operation 11
C. Fuel 11
1. Hardwood vs. Softwood 12
2. Moisture Content 12
3. Seasoning 12
4. Storing Wood 13
5. Burning Process 13
6. Dirty Glass 13
7. Creosote Formation 13
8. Opacity 13
D. First Fire 13
E. Lighting Instructions/Establish Coal Bed 14
F. Frequently Asked Questions 16
2Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20
►
►

Read this manual before installing or operating this replace.
Please retain this owner’s manual for future references.
A. Congratulations
Congratulations on selecting a Heat & Glo wood burning
replace. The Heat & Glo replace you have selected is
designed to provide the utmost in safety, reliability, and ef-
ciency.
As the owner of a new replace, you'll want to read and
carefully follow all of the instructions contained in this
Owner's Manual. Pay special attention to all Cautions and
Warnings.
This Owner's Manual should be retained for future refer-
ence. We suggest that you keep it with your other important
documents and product manuals.
Your new Heat & Glo wood burning replace will give you
years of durable use and trouble-free enjoyment. Welcome
to the Heat & Glo family of replace products!
Model:
Northstar
E PA C ERTIFIED F IREPLACE
INSTALL AND USE ONLY IN ACCORDANCE WITH MANUFACTURER'S INSTALLATION, VENTING AND
OPERATING INSTRUCTIONS. ANY AREA INCORPORATING WARM OR COLD AIR DUCTS SHALL BE
ENCLOSED IN ACCORDANCE WITH THE MANUFACTURER'S INSTALLATION INSTRUCTIONS.
CONTACT YOUR LOCAL BUILDING OR FIRE OFFICIALS OR AUTHORITY HAVING JURISDICTION ABOUT
RESTRICTIONS, INSTALLATION INSPECTION AND PERMITS REQUIRED IN YOUR AREA.
COMPONENTS REQUIRED FOR INSTALLATION: HHT SL300 SERIES PIPE OR DURAVENT DURA PLUS SYSTEM,
TERMINATION CAP, HEARTH EXTENSION AND REQUIRED ACCESSORY CHIMNEY AIR KIT PART CAK4A.
DO NOT CONNECT THIS UNIT TO A CHIMNEY SERVING ANOTHER APPLIANCE.
DANGER: RISK OF ELECTRICAL SHOCK. DISCONNECT POWER SUPPLY BEFORE SERVICING.
ELECTRICAL RATING: 115 VAC <3.0 AMPS 60 HZ
MUST PROVIDE A SOURCE OF AIR TO PREVENT AIR STARVATION FROM COMBUSTION WHICH COULD
RESULT IN HIGH LEVELS OF CARBON MONOXIDE.
U.S. ENVIRONMENTAL PROTECTION AGENCY - Certified to comply with 2020 particulate emission standards using cord wood.
This wood heater was found to have an average emissions rate of 2.0g/hr using method ASTM E3053-17.
DO NOT REMOVE THIS LABEL
4187-990A
THE HEARTH EXTENSION MUST BE
INSTALLED ACCORDING TO THE
INSTALLATION INSTRUCTIONS.
Made in U.S.A. of US and imported parts
www.heatnglo.com
A brand of Hearth & Home Technologies
7571 - 215th Street West, Lakeville, MN. 55044
This wood heater needs periodic inspection and repair for proper operation. Consult owner’s manual for further information. It is against federal regulations to operate this
wood heater in a manner inconsistent with the operating instructions in the owner’s manual.
SERIAL NO./NUMERO DESERE MODEL
FIREPLACE ALSO FOR USE
IN MANUFACTURED/MOBILE
HOMES WITH SOLID FUEL ONLY
FIREPLACE FOR USE
OUTDOORS
YES NO
YES NO
FIRE CHAMBER INTENDED FOR USE WITH HEARTH & HOME TECHNOLOGIES LISTED FIREPLACE
PARTS. SEE INSTALLATION AND OPERATING INSTRUCTIONS FOR THIS MODEL. REPLACE GLASS
ONLY WITH CERAMIC.
DO NOT OVERFIRE. USE ONLY: SOLID WOOD FUEL. DO NOT
USE A FIREPLACE INSERT OR OTHER PRODUCTS NOT SPECIFIED FOR USE WITH THIS PRODUCT.
WARNING! THIS FIREPLACE HAS NOT BEEN TESTED WITH AN UNVENTED
GAS LOG SET. TO REDUCE THE RISK OF FIRE OR INJURY,
DO NOT INSTALL AN UNVENTED GAS LOG SET INTO FIREPLACE.
WARNING! TO AVOID THE RISK OF DAMAGING FIREPLACE MATERIALS AND
INCREASING THE RISK OF SPREADING A FIRE DO NOT USE THE FIREPLACE TO COOK
OR WARM FOOD.
IF INSTALLATION OR OPERATING INSTRUC-
TIONS ARE MISSING CONTACT:
HEARTH & HOME TECHNOLOGIES,
7571 215th Street West, Lakeville, MN 55044
DO NOT USE GRATE OR ELEVATE FIRE. BUILD WOOD FIRE DIRECTLY ON FIREBRICK.
UL 127-2011, CAN/ULC-S610
X
X
Northstar-C
MP187
2019 2020 2021 2022 2023 2024 Jan Feb Mar Apr May June July Aug Sept Oct. Nov. Dec.
Mfg
by:
CHIMNEY/CHEMNEE
2 IN. MIN.
51 MM
DEGAGEMENT DES
MATEIAUX COMBUSTIBLES:
FIREBOX/
FOYER
MM
MIN.
IN.
MIN.
MM
MIN.
IN.
MIN.
CLEARANCE TO
COMBUSTIBLES:
BACK
SIDE
RETOUR
COT
É
1/2
13
1
25
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.heatnglo.com
Listing Label Information/Location The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
1 Welcome
Heat & Glo is a registered trademark of Hearth & Home
Technologies.
Serial Number
Model Number
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Fireplace Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
replace information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
3
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

B. LIMITED LIFETIME WARRANTY
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installaƟon, and to any transferee taking ownership of the
appliance at the site of installaƟon within two years following the date of original purchase, that the HHT appliance will be free from
defects in materials and workmanship at the Ɵme of manufacture. AŌer installaƟon, if covered components manufactured by HHT
are found to be defecƟve in materials or workmanship during the applicable warranty period, HHT will, at its opƟon, repair or replace
the covered components. HHT, at its own discreƟon, may fully discharge all of its obligaƟons under such warranƟes by replacing the
product itself or refunding the veried purchase price of the product itself. The maximum amount recoverable under this warranty
is limited to the purchase price of the product. This warranty is subject to condiƟons, exclusions and limitaƟons as described below.
WARRANTY PERIOD:
Warranty coverage for consumers begins at the date of installaƟon. In the case of new home construcƟon, warranty coverage begins
on the date of rst occupancy of the dwelling or six months aŌer the sale of the product by an independent, authorized HHT dealer/
distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product
shipment from HHT, regardless of the installaƟon or occupancy date. The warranty period for parts and labor for covered components
is produced in the following table.
The term “Limited LifeƟme” in the table below is dened as: 20 years from the beginning date of warranty coverage for gas appliances,
and 10 years from the beginning date of warranty coverage for wood and pellet appliances. These Ɵme periods reect the minimum
expected useful lives of the designated components under normal operaƟng condiƟons.
Page 1 of 2
4021-645K 1/20
Parts Labor Gas Pellet Wood Electric Venting Components Covered
XX Igniters, Auger Motors, Electronic Components, and
Glass
X
Electrical components limited to modules, remotes/wall
switches, valves, pilots, blowers, junction boxes, wire
harnesses, transformers and lights (excluding light bulbs)
XX Molded Refractory Panels, Glass Liners
XVent Free Burners, Vent Free Logs
XX Castings, Medallions and Baffles
6 years 3 years XCatalyst - Limitations Listed
7 years 3 years XX Manifold tubes, HHT Chimney and Terminations
10 years 1 year XBurners, logs and refractory
Limited
Lifetime 3 years XXX Firebox and heat exchanger, FlexBurn®System
(engine, inner cover,access cover and fireback)
1 Year None XXXXXAll replacement parts beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enamaled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
3 years X
x1 Year X X X X
5 years 1 year
Firepots, burnpots, mechanical feeders/auger
assemblies
See conditions, exclusions and limitations on the next page
4Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20
►

WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installaon.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
contact the nearest HHT authorized dealer or supplier. Addional service fees may apply if you are seeking warranty service from
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
the site of original installaon. The purchaser must provide the name, address, and telephone number of the locaon where
the product is installed, proof of original purchase date, date of failure, and any relevant informaon regarding the failure of the
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heang appliance, some changes in color of interior and exterior surface
nishes may occur. This is not a aw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by ngerprints, accidents, misuse, scratches, melted items, or other
external sources and residues leon the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
include: paint, wood and pellet gaskets, rebricks, grates, ame guides, baeries and the discoloraon of glass.
• Expansion, contracon, or movement of certain parts causing noise. These condions are normal and complaints related to this
noise are not covered by this warranty.
• Damages resulng from: (1) failure to install, operate, or maintain the appliance in accordance with the installaon instrucons,
operang instrucons, and lisng agent idencaon label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper operaon, abuse, misuse, connued operaon
with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs (5) environmental condions,
inadequate venlaon, negave pressure, or draing caused by ghtly sealed construcons, insucient make-up air supply, or
handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specied in
the operaon instrucons; (7) installaon or use of components not supplied with the appliance or any other components not
expressly authorized and approved by HHT; (8) modicaon of the appliance not expressly authorized and approved by HHT in
wring; and/or (9) interrupons or uctuaons of electrical power supply to the appliance.
• Non-HHT venng components, hearth connecons or other accessories used in conjuncon with the appliance.
• Any part of a pre-exisng replace system in which an insert or a decorave gas appliance is installed.
• HHT’s obligaon under this warranty does not extend to the appliance’s capability to heat the desired space. Informaon is provided
to assist the consumer and the dealer in selecng the proper appliance for the applicaon. Consideraon must be given to the
appliance locaon and conguraon, environmental condions, insulaon and air ghtness of the structure.
This warranty is void if:
• The appliance has been over-red, operated in atmospheres contaminated by chlorine, uorine, or other damaging chemicals.
Over-ring can be idened by, but not limited to, warped plates or tubes, deformaon/warping of interior cast iron structure or
components, rust colored cast iron, bubbling, cracking and discoloraon of steel or enamel nishes.
• The appliance is subjected to prolonged periods of dampness or condensaon.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
to, improper chimney or venng installaon.
LIMITATIONS OF LIABILITY
• The owner’s exclusive remedy and HHT’s sole obligaon under this warranty, under any other warranty, express or implied, or in
contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specied above. In no event will HHT be liable for
any incidental or consequenal damages caused by defects in the appliance. Some states do not allow exclusions or limitaon of
incidental or consequenal damages, so these limitaons may not apply to you. This warranty gives you specic rights; you may also
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
Page 2 of 2
4021-645K 1/20
5
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

Model: Northstar-C
Laboratory: Underwriters Laboratories, Inc.
Report No: Project 4789042842
Type: Wood Fireplace
Standard: UL 127 - 2011 and CAN/ULC S610-
2018 (A1998) and (UM) 84-HUD,
Manufactured Home Approved.
• Installation and use of any damaged appliance.
• Modication of the appliance.
• Installation other than as instructed by Hearth & Home
Technologies.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
• Operating appliance without fully assembling all components.
• Do NOT Overre - If appliance or chimney connector glows,
you are overring.
Any such action that may cause a re hazard.
2 Listing and Code Approvals
A. Appliance Certication
NOTE: Hearth & Home Technologies, manufacturer of
this appliance, reserves the right to alter its products,
their specications and/or price without notice.
C. Mobile Home Approved
• This appliance is approved for mobile home installa-
tions when not installed in a sleeping room and when
an outside combustion air inlet is provided.
• The structural integrity of the mobile home oor, ceil-
ing, and walls must be maintained.
• The appliance must be properly grounded to the
frame of the mobile home with #8 copper ground
wire.
• Outside Air Kit must be installed in a mobile home
installation.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.
For assistance or additional information, consult a qualied
installer, service agency or your dealer.
Heat & Glo is a registered trademark of Hearth & Home
Technologies.
WARNING
Fire Risk.
Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be voided by,
the following actions:
B. BTU & Efciency Specications
D. Glass Specications
This replace is equipped with 5mm ceramic glass.
Replace glass only with 5mm ceramic glass. Please con-
tact your dealer for replacement glass.
This wood heater needs periodic inspection and repair for
proper operation. It is against federal regulations to operate
this wood heater in a manner inconsistent with operating
instructions in this manual.
The Northstar-C Wood Appliance meets the U.S. ENVI-
RONMENTAL PROTECTION AGENCY Certied to comply
with 2020 particulate emission standards using cord wood.
The Northstar-C is Certied to
comply with 2020 particulate
emission standards.
EPA Certied Emissions: 1.8 g/hr
*LHV Tested Efciency: 76%
**HHV Tested Efciency: 70%
***EPA BTU Output: 17,600 to 48,200
Vent Size: 8 inches
Firebox Size: 2.7 cubic feet
Recommended Log Length: 22 inches
Fuel Seasoned Cord Wood less
than 20% moisture
*Weighted average LHV (Low Heating Value) efciency using
cord wood and data collected during EPA emission test. LHV
assumes the moisture is already in a vapor state so there is no
loss in energy to vaporize.
**Weighted average HHV (High Heating Value) efciency using
cord wood and data collected during EPA emission test. HHV
includes the energy required to vaporize the water in the fuel.
***A range of BTU outputs based on HHV and the burn rates
from the low and high EPA tests, using cord wood.
6Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

A. Fireplace Safety
Most problems are caused by improper installation and op-
eration of the replace. To provide reasonable re safety,
the following should be given serious consideration:
• The re should be supervised whenever the replace is
in use.
• An annual inspection should be performed on the
replace system.
• Install at least one smoke detector on each oor of your
home to ensure your safety.
• Install a CO detector in the room with the replace.
• Install a conveniently located Class A re extinguisher
near the replace.
• Devise a practiced evacuation plan, consisting of at least
two escape routes.
• Devise a plan to deal with a chimney re:
- Close all openings into the replace.
- Evacuate.
- Notify the re department.
3 Important Safety and Operating Information
WARNING! Risk of Fire! Hearth & Home Technologies
disclaims any responsibility for, and the warranty and
agency listing will be voided by the following actions.
DO NOT:
• operate damaged replace
• modify replace
• overre
• install any gas log set
• install any component not approved by Hearth & Home
Technologies
• install parts or components not Listed or approved
• operate the fireplace without fully assembling all
components
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.
1. Clear Space
Combustible materials must not be stored on the hearth
extension. Room furnishings such as drapes, curtains,
chairs or other combustibles must be at least 4 ft
(1219 mm) from the open front of the replace.
Combustible materials are materials made of or sur-
faced with any of the following materials:
- Wood - Compressed paper
- Plant bers - Plastic
- Plywood/OSB - Drywall
- Any material that can ignite and burn, ame proofed
or not, plastered or un-plastered.
WARNING! Risk of Fire! Keep combustible materials,
gasoline and other ammable vapors and liquids clear of
the replace.
DO NOT:
• store ammable materials close to the replace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uid or similar liquids to start or “freshen up” a re in this
replace.
48 in. (1219 mm)
Clear Space
Front of Fireplace 12 in. (305 mm)
Clear Space
Sides of Fireplace
(from the FP opening)
60 in. (1524 mm)
Clear Space
Bottom of Fireplace to
Lower Edge of Mantel
or Trim
Figure 3.1 Clear Space
Non-combustible materials are materials which will not
ignite and burn, composed of any combination of the
following:
- Steel - Iron
- Brick - Tile
- Concrete - Slate
- Glass - Plasters
WARNING: This product and the fu-
els used to operate this product (wood
and wood pellets), and the products of
combustion of such fuels, can expose
you to chemicals including carbon black,
which is known to the State of California
to cause cancer and carbon monoxide,
which is known to the State of California to
cause birth defects or other reproductive
harm. For more information go to: www.
P65Warnings.ca.gov.
7
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

2. Firebrick
Your replace is lined with high quality rebrick, which has
exceptional insulating properties.
Do not operate the replace without bricks. Make sure
bricks are installed as shown in Section 4.
Do not use a grate; simply build a re on the rebox oor.
4. Over-Firing Your Fireplace
DO NOT OVERFIRE THIS FIREPLACE UNIT
Attempts to achieve heat output rates that exceed design
specications can result in permanent damage to the
replace.
• chimney connector or replace glowing
• roaring, rumbling noises
• loud cracking or banging sounds
• metal warping
• chimney re
What to do if your replace is over-ring:
• Immediately close the door and air controls to reduce
To prevent over-ring your replace. DO NOT:
• use ammable liquids
• overload with wood
• burn trash or large amounts of scrap lumber
• permit too much air to the re (leaving the door open)
Symptoms of over-ring may include one or more of the
following:
air supply to the re.
• If you suspect a chimney re, call the re department
and evacuate your house.
• Contact your local chimney professional and have
your fireplace and chimney inspected for any
damage.
• Do not use your fireplace until the chimney
professional informs you it is safe to do so.
• Hearth & Home Technologies WILL NOT warranty
fireplaces that exhibit evidence of over-firing.
Evidence of over-ring includes, but is not limited to:
- warped air tube
- deteriorated refractory brick
- deteriorated bafe and other interior components
3. Bafe and Blanket
Ensure correct bafe and bafe protection channel place-
ment; replace bafe components if damaged or missing.
(Please refer to Section 4.)
NOTICE: Firebox damage due to improper bafe placement
is not covered by warranty. Operate the wood burning
replace with the bafe in the correct position only. Not
doing so could result in:
• reduced efciency
• overheating the chimney
• overheating the rear of the rebox
• poor performance
The bafe board must be in contact with the of the rebox.
The ceramic blanket should lay on top of the bafe board.
The bafe protection channel should be in position
and cover the front of the blanket and bafe board.
Figure 3.2 Bafe and Blanket Placement
Ceramic Blanket
Back of Firebox
Baffle Board
Baffle Protection
Channel in position
5. Chimney Fire
In the event of a chimney re:
• Have the chimney and adjacent structure inspected by
qualied professionals. Hearth & Home Technologies
recommends that NFI or CSIA certied professionals,
or technicians under the direction of certified
professionals, conduct an inspection of the chimney
per the criteria in NFPA 211.
• Replace components of the chimney and replace
as specied by the professionals.
• Ensure all joints are properly engaged and the
chimney is properly secured.
WARNING! Risk of Fire! A chimney re can perma-
nently damage your chimney system. Failure to re-
place damaged components and make proper repairs
can cause a structure re.
8Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

B. General Operating Parts
WARNING! DO NOT operate replace before reading and understanding operating instructions. Failure to operate re-
place according to operating instructions could cause re or injury.
WARNING
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable materials.
• Keep clothing, furniture, draperies and other ammable materials away.
HOT SURFACES!
Glass and other surfaces are hot during operation AND cool down.
Figure 3.3 General Operating Parts
Bottom Access Panel The outside air control is located
in behind the access panel.
Automatic Combustion
Air Control Handle
(ACC)
9
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

2. ACC Override
The ACC OVERRIDE lever is located behind the lower
access panel (See Figure 3.4) and may be used to over-
ride the setting of the automatic combustion air control.
If the ACC has been activated and burn rate needs to
be slowed, remove the bottom access panel by lifting
it up and pulling it off. To close down the air supply for
an over-re situation or to slow the burn rate down im-
mediately, slide the linkage to the left. See Figure 3.5.
Figure 3.5 ACC Override
1. Automatic Combustion Control (ACC)
The automatic combustion control system allows you to
set the replace to high (slide the combustion air control
all the way to the right), start the re, and then move
the combustion air control to the desired burn level.
The re will automatically go to that level once it is fully
established. This allows for less interaction with the re
by the homeowner and more efcient use of fuel while
maintaining the desired heat output.
After the replace becomes hot, you may prefer to not
activate the ACC when reloading fuel. If you do not
slide the combustion air control all the way to the right,
the ACC will not be activated.
NOTICE: If reloading a bright, hot coal bed for longer
(low) burn time, setting the ACC may not be required.
Burn dry, well seasoned wood.
NOTICE: To establish your settings, always begin with
the air control all the way to the left to CLOSED and then
move it to the right for your desired setting.
IMPORTANT! As you move the combustion air control
to the RIGHT, you will feel resistance about three-
fourths of the way. You must move past that resistance
approximately 1 in. (25mm) to fully engage the automatic
combustion control (ACC) system.
Figure 3.4 Automatic Combustion Control (ACC)
A source of air (oxygen) is required in order for com-
bustion to take place.
1.Before lighting the re open the bottom access panel
by lifting it up and pulling it off.
2.Locate the handle on either the left or right side. Lift
the handle up and pull out to open the door (push-
ing the handle in will close the door).
3.Reinstall the bottom access panel.
3. Outside Air
CAUTION! Outside air control handle may be warm.
Allow unit to cool down before closing.
NOTICE: Use of outside air is required.
Figure 3.6 Outside Air Control Handle
Outside Air Control Handle
shown in closed position
Slide linkage to the left
Closed o
Slide the combustion air control all the way to the left
also. Reinstall the access panel.
Lower Access Panel Automatic Conbustion Air
Control Handle (ACC)
Left-Low Right-High
Low
Position
Meet
Resistance
ACC Fully
Engaged
10 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

4. Glass Doors
This replace has been tested and is intended for use
with doors as supplied with this replace.
WARNING! Risk of Fire and Smoke! Fireplace should
be operated only with doors fully open or doors fully
closed. If doors are left partly open, gas and ame may
be drawn out of the replace opening.
A rescreen (Mesh-HHT-C) must be used to control
sparks if the homeowner chooses to operate the re-
place with the doors open.
WARNING! Fire Risk!
• Use rescreen when burning replace with doors
open.
• Do not use rescreen or glass doors to hold burning
material in replace.
Firescreen controls sparks.
Glass may break or burning material may roll out.
Only the screen specically tested and listed for use
with this replace model should be used.
WARNING! RISK OF Fire! Do NOT install and or use
any component not approved by Hearth & Home Tech-
nologies
Always wear gloves when installing or removing the
screen as the screen may become extremely hot while
in use.
5. Convection Fan Operation
The replace is equipped with a temperature-sensitive
snap disc that will turn the convection fan on and off
automatically, depending on the temperature of the re-
place.
An override switch and fan speed control have been
installed on the wall in close proximity to the replace.
The speed of the fan can be regulated by the speed
control knob.
If the fan is not coming on at the desired time, ip the
override switch to manual and operate the fan as de-
scribed below:
• Initial (cold) Startup
Leave fan off until your replace is hot and a good
coal bed is established, approximately 30 minutes
after fuel is lit.
• High Burn Setting
The fan may be left on throughout the burn.
• Medium or Medium High Burn Setting
The fan should be left off until a good burn is
established, then turned on medium or high rate.
• Low Burn Setting
The fan tends to cool off the replace. Leave fan off
until the burn is well established; then, if you wish,
turn the fan on at a low rate.
Override Switch Speed Control
High Low
Figure 3.7 Override Switch and Fan Speed Control
C. Fuel
WARNING! For use with solid wood fuel only.
Other fuels may overre and generate poisonous gases (i.e.
carbon monoxide).
This replace is designed to burn natural wood only.
Higher efciencies and lower emissions generally re-
sult when burning air dried seasoned hardwoods, as
compared to softwoods or to green or freshly cut hard-
woods. DO NOT BURN:
• Garbage
• Lawn clippings or yard waste
• Materials containing rubber, including tires
• Materials containing plastic
• Waste petroleum products, paints or paint thinners,
or asphalt products
• Materials containing asbestos
• Construction or demolition debris
• Railroad ties or pressure-treated wood
• Manure or animal remains
• Salt water driftwood or other previously salt water
saturated materials
• Unseasoned wood
• Paper products, cardboard, plywood, or particleboard.
The prohibition against burning these materials does
not prohibit the use of re starters made from paper,
cardboard, saw dust, wax and similar substances
for the purpose of starting a re in an affected wood
heater.
Burning these materials may result in release of toxic
fumes or render the heater ineffective and cause
smoke.
11
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

Soft woods Hard woods
• Douglas Fir • Oak
• Pine • Maple
• Spruce • Apple
• Cedar • Birch
• Poplar
• Aspen
• Alder
1. Hardwood vs. Softwood
Your replace’s performance depends on the quality of
the rewood you use. One species of wood varies very
little to the other in terms of energy content. All sea-
soned wood contains about 8,000 BTU’s per pound.
Hardwoods have a greater density than softwoods; a
piece of hardwood will contain about 60% more BTU’s
than an equal size piece of softwood. A cord of sea-
soned oak (hardwood) would contain about 60% more
potential energy than a cord of seasoned pine (soft-
wood).
Most softwoods are coniferous. These are trees with
needle-like leaves that stay green all year and carry
their seeds exposed in a cone. Examples of conifer-
ous trees are Douglas r, pine, spruce and cedar. Soft-
woods, being more porous, require less time to dry,
burn faster and are easier to ignite than hardwoods.
Hardwoods are deciduous trees, broadleaf trees that
lose their leaves in the fall. Their seeds are usually
found within a protective pod or enclosure. Some ex-
amples of deciduous trees are oak, maple, apple, and
birch. However, it should be noted that there are some
deciduous trees that are denitely not considered hard-
woods such as poplar, aspen and alder. Hardwoods
require more time to season, burn slower and are usu-
ally harder to ignite than softwoods. Obviously, you will
use the type of wood that is most readily available in
your area. However, if at all possible the best arrange-
ment is to have a mix of softwood and hardwood. This
way you can use the softwood for starting the re, giv-
ing off quick heat to bring the replace up to operating
temperature. Add the hardwood for slow, even heat and
longer burn time.
WARNING! Risk of Fire!
• DO NOT burn wet or green wood.
• Wet, unseasoned wood can cause accumulation of
creosote.
2. Moisture Content
The majority of the problems replace owners expe-
rience are caused by trying to burn wet, unseasoned
wood. Freshly cut wood can be as much water as it is
wood, having a moisture content of around 50%. Imag-
ine a wooden bucket that weighs about 8 pounds. Fill it
with a gallon of water, put it in the rebox and try to burn
it. This sounds ridiculous but that is exactly what you
are doing if you burn unseasoned wood. Dead wood
lying on the forest oor should be considered wet, and
requires full seasoning time. Standing dead wood can
be considered to be about two-thirds seasoned, if cut at
the dry time of the year.
Burning wet, unseasoned wood will produce less heat
output because it requires energy in the form of heat
to evaporate the water trapped inside. This is wasted
energy that should be used for heating your home. This
moisture evaporates in the form of steam which has
a cooling effect in your rebox and chimney system.
When combined with tar and other organic vapors from
burning wood it will form creosote which condenses in
the relatively cool rebox and chimney.
Even dry wood contains at least 15% moisture by
weight, and should be burned hot enough to keep the
chimney hot for as long as it takes to dry the wood out
- about one hour. To tell if wood is dry enough to burn,
check the ends of the logs. If there are cracks radiating
in all directions from the center, it is dry. If your wood
sizzles in the re, even though the surface is dry, it may
not be fully cured.
3. Seasoning
Seasoned rewood is nothing more than wood that is
cut to size, split and air dried to a moisture content of
around 20%. The time it takes to season wood varies
from around nine months for soft woods to as long as
eighteen months for hardwoods. The key to seasoning
wood is to be sure it has been split, exposing the wet
interior and increasing the surface area of each piece.
A tree that was cut down a year ago and not split is
likely to have almost as high a moisture content now as
it did when it was cut.
To season wood:
• Cut logs to size
• Split to 6 in. (152 mm) or less
• Air dry to a moisture content of around 20%
- Soft wood - about nine months
- Hard wood - about eighteen months
NOTICE: Seasoning time may vary depending on drying
conditions.
12 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

5. Burning Process
Fire requires fuel, air and heat. If heat is robbed from the
replace during the drying stage, the new load of wood
has reduced the chances for a good clean burn. Always
burn dry, seasoned rewood.
• Kindling or 1st stage:
In this stage, the wood is heated to a temperature high
enough to evaporate the moisture which is present in
all wood. The wood will reach the boiling point of wa-
ter (212°F) and will not get any hotter until the water
is evaporated. This process takes heat from coals and
tends to cool the replace.
• 2nd stage:
The secondary stage is when the wood gives off am-
mable gases which burn above the fuel with bright
ames. It is very important that the ames be main-
tained and not allowed to go out. This will ensure the
cleanest possible re. You should close down the air
to control the point where you can still maintain some
ame. If the ames tend to go out, more air is neces-
sary.
• Final stage:
The nal stage of burning is the charcoal stage. This
occurs when the ammable gases have been mostly
burned and only charcoal remains. This is a naturally
clean portion of the burn. The coals burn with hot blue
ames.
It is very important to reload your replace while enough
lively hot coals remain in order to rekindle the next load
of wood.
8. Opacity
Opacity indicates how cleanly your replace is burning.
Opacity is measured in percent; 100% opacity is when
an object is totally obscured by the smoke column from
a chimney, and 0% opacity means that no smoke col-
umn can be seen. Periodically check the opacity and
burn your replace as nearly smoke-free as possible
(goal of 0% opacity).
7. Creosote Formation and Need For Removal
When wood is burned slowly, it produces tar and other
organic vapors which combine with expelled moisture
to form creosote. The creosote vapors condense in
the relatively cool chimney ue of a newly-started or
a slow-burning re. As a result, creosote residue ac-
cumulates on the ue lining.
When ignited, creosote creates an extremely hot re
which may damage the chimney or even destroy the
house.
The chimney shall be inspected at least annually be-
fore lighting, or once every two months during heating
season.
When creosote has accumulated it shall be removed to
reduce the risk of a chimney re.
6. Dirty Glass
A portion of the combustion air entering the rebox is
deected down over the inside of the door glass. This
air ow “washes” the glass, helping to keep smoke
from adhering to its surface. When operated at a low
burn rate, less air will be owing over the glass and the
smoky, relatively cool condition of a low re will cause
the glass to become coated. Operating the replace
with the burn rate air control and start-up air control all
the way open for 15-20 minutes should remove the built
up coating.
4. Storing Wood
Splitting wood before it is stored reduces drying time.
The following guideline will ensure properly seasoned
wood:
• Stack the wood to allow air to circulate freely around
and through the woodpile.
• Elevate the woodpile off the ground to allow air
circulation underneath.
• The smaller the pieces, the faster the drying process.
Any piece over 6 in. (152 mm) in diameter should be
split.
• Wood should be stacked so that both ends of each
piece are exposed to air, since more drying occurs
through the cut ends than the sides. This is true even
with wood that has been split.
• Store wood under cover, such as in a shed, or covered
with a tarp, plastic, tar paper, sheets of scrap plywood,
etc., as uncovered wood can absorb water from rain
or snow, delaying the seasoning process. Avoid
covering the sides and ends completely. Doing so
may trap moisture from the ground and impede air
circulation.
D. First Fire
Before lighting your rst re in the replace, make certain
that:
• the bafe and ceramic blanket are correctly positioned,
resting against the rear support
• rebrick are in place
• all labels have been removed
• all plated surfaces have been cleaned
NOTICE: Oils can cause permanent markings on plating if
not removed before the rst re.
NOTICE: The rst three or four res should be of moderate
size to allow the oils and binders to be burned from the
replace and the refractory and paint to cure. You may
notice an industrial odor the rst few res. This is considered
normal.
13
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

E. Lighting Instructions/Establish Coal Bed
• Open outside air by opening the lower access panel
and locate the outside air handle (it could be on the left
or right). Lift the handle up and pull out to open. See
Figure 3.20.
Note: This may be closed only when the replace is not
in use to prevent cold air inltration.
•Move the combustion air control to the right, you will
feel resistance about three-fourths of the way. You must
move past that resistance approximately 3/4 in. (19 mm)
to fully engage the automatic combustion control (ACC)
system.
•Place several wads (3-4 pieces) of crumpled newspaper
on the rebox oor. Add 5-6 lbs. of kindling (pieces of
dry cord wood less than 1 inch in diameter) stacked on
top of the paper crisscrossed. See Figure 3.21.
• Make sure that no matches or other combustibles are in
the immediate area of the replace. Be sure the room
is adequately ventilated and the ue unobstructed.
• For best results, use a hand held homeowner-type gas
torch to light the paper and wood for approximately one
minute.
• Leave the door slightly open 2-4 inches (see Figure 3.25)
for 2-3 minutes then close the door, latching it lightly to
allow the ame to get going good.
• When 1/2 to 2/3 of the kindling burns down, open the
door and level the rebox.
• Add 7 to 9 pounds of start-up wood (1-3 inch diameter
pieces of cord wood) by stacking them in a crisscross
pattern. This will allow for proper air ow.
• Leave door slightly open 2-4 inches (see Figure 3.25)
for 1-3 minutes or until a good ame is present. Then
close the door, latching it lightly. See Figure 3.26.
• After the ame gets established (approximately 3-5
minutes) shut and latch the door. See Figure 3.27.
• When the start-up has burned down 1/2 to 2/3 and a good
ame is still present, open the door. Level the coal bed
insuring that the combustion air holes are not blocked.
High Burn
• Load 4-6 pieces of cord wood 22 inches long to achieve
maximum rebox volume, stack 2 to 3 pieces high in the
back rst, then 2 to 3 pieces in the front, making sure
to work the bottom pieces into the coal bed to insure
solid stack once all the wood is loaded. Leave at least
a 1 inch gap between the two stacks to insure good air
ow around the wood. See Figures 3.22, 3.23 & 3.24
for examples.
• Leave the door slightly open 2-5 inches (see Figure 3.25)
for up to 5 minutes to get a good ame going then close
the door. See Figure 3.27.
• When re has burned down and ready for reloading,
level out the coal bed rst and reset the ACC if needed.
Outside Air Control Handle
shown in closed position
Figure 3.20 Outside Air Handle Shown on Right Side
Figure 3.21 Placing Kindling
Figure 3.22 Loading Wood
14 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

Front
Stack
Back
Stack
Air Gap Between
Stacks
Figure 3.23 Stacking Wood
Front
Stack
Back
Stack
Air Gap Between
Stacks
Figure 3.24 Stacking Wood
Medium/Low Burn
• Open the door and load the wood the same as the
high burn. Then partially close the door leaving it open
around 4-8 inches for up to 5 minutes or until the wood
is burning good. Close the door and reset the ACC if
needed. Let it burn for up to 20 minutes before setting
the combustion air control to the desired setting.
COMBUSTION AIR CONTROL SETTINGS
• LOW - all the way to the left.
• MEDIUM - from the low setting go up to 1/2 inch to the
right.
• HIGH - all the way to the right until resistance is felt.
Figure 3.25 Doors Open 2-4 Inches
Figure 3.26 Doors Latched Lightly
Figure 3.27 Doors Fully Closed
NOTE: The ACC should only need to be activated when
starting from a cold start or if a lively coal bed isn’t pres-
ent when reloading.
Doors open 2-4
inches
15
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

WARNING
DO NOT PLACE COMBUSTIBLE OBJECTS IN FRONT OF
THE APPLIANCE. High temperatures may ignite clothing,
furniture or draperies.
F. Frequently Asked Questions
ISSUES SOLUTIONS
Odor from appliance When rst operated, this appliance may release an odor for the rst several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Metallic noise Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Whirring sound The fan produces a whirring sound which increases in volume as the speed is increased.
CONTACT YOU DEALER for additional information regarding operation and troubleshooting.
Visit www.heatnglo.com to nd a dealer.
WARNING
Fire Risk.
• DO NOT BURN GARBAGE OR FLAMMABLE
FLUIDS SUCH AS GASOLINE, NAPTHA OR
ENGINE OIL.
• Do NOT burn treated wood or wood with salt (driftwood).
•May generate carbon monoxide if burn material other than
wood.
May result in illness or possible death.
Fire Risk.
Keep combustible materials, gasoline and other
ammable vapors and liquids clear of appliance.
WARNING
• Do NOT store ammable materials in the appliance’s vicinity.
• DO NOT USE GASOLINE, LANTERN FUEL, KEROSENE,
CHARCOAL LIGHTER FLUID OR SIMILAR LIQUIDS TO
START OR “FRESHEN UP” A FIRE IN THIS HEATER.
• Keep all such liquids well away from the heater while it is in
use.
• Combustible materials may ignite.
NOTE: Home owners are encouraged to provide
smoke and carbon monoxide detectors in accordance
with the authority having jurisdiction.
16 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

4 Maintenance and Service
WARNING! Hot Surfaces!
Glass and other surfaces are hot during operation AND cool
down. DO NOT clean replace until it is cooled.
A. Maintenance Tasks-Homeowners
Installation and repair should be done by a qualied service technician only. The replace should be inspected before use
and at least annually by a professional service person.
The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed
tasks, please call your dealer for a service appointment.
1. Chimney Inspection
Frequency: As necessary; at least annually before lighting replace, or once every two months during heating sea-
son.
By: Homeowner/Chimney Sweep
• Conrm that termination cap remains clear and unobstructed.
• Inspect for blockages such as bird nests, leaves, etc.
• Inspect for corrosion or separation.
• Inspect for creosote and remove as needed, at least every two months during the heating season.
• Inspect the system at the replace connection and at the chimney top.
Have the chimney and adjacent structure inspected by qualied professionals. Hearth & Home Technologies recommends
that NFI or CSIA certied professionals, or technicians under the direction of certied professionals, conduct an inspection
of the chimney per the criteria in NFPA 211.
WARNING! Risk of Asphyxiation and Fire! Annual inspection by qualied technician recommended.
Check:
• condition of door, surrounds and fronts
• condition of glass and glass assembly
• obstructions of combustion and ventilation air
• obstructions of termination cap
Clean:
• glass
• air passageways, grilles
Task Frequency To be completed by
1. Chimney Inspection As needed Homeowner or Chimney Sweep
2. Chimney Cleaning As needed Chimney Sweep
3. Plated Surfaces Cleaning As needed Homeowner
4. Glass Door Seasonally
5. Glass Cleaning As needed
6. Door Gasket Seasonally
7. Ash Removal As needed
8. Bafe/Blanket/Channel Protector Seasonally
9. Firebrick Seasonally
This replace needs periodic inspection and repair for proper operation. It is against federal regulations to operate this
replace in a manner inconsistent with operating instructions in this manual.
17
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

WARNING! Risk of Fire! Ignited creosote is extremely
HOT. Prevent creosote buildup.
2. Creosote (Chimney) Cleaning
Frequency: As needed; at least annually before light-
ing, or once every two months during heating season.
When creosote has accumulated it shall be removed
to reduce the risk of a chimney re.
By: Chimney Sweep
Tools Needed: Brush, Phillips screwdriver
• When wood is burned slowly, it produces tar and
other organic vapors, which combine with expelled
moisture to form creosote. The creosote vapors
condense in the relatively cool chimney ue of a
slow-burning fire. As a result, creosote residue
accumulates on the ue lining. When ignited, this
creosote makes an extremely hot re.
• Remove all ash from the rebox and extinguish all
hot embers before disposal. Allow the replace to
cool completely.
• Remove bafe and ceramic blanket from replace
before cleaning chimney (refer to Section 4.B.5 Bafe
Removal and Installation).
• Close the door tightly.
• Remove the top of the termination cap as shown in
Figure 4.1 to clean the cap and chimney.
• The creosote or soot should be removed from the
chimney with a brush specically designed for the
size of chimney in use.
• Reinstall termination cap.
• Clean out fallen debris from the rebox.
• Replace bafe and ceramic blanket.
Chimney
Remove 4 screws
and lift top pan off.
Cap
Slip
Section
ST375
Square
Termination Cap
Cap
Remove screws,
lift top cover.
Top Cover
TR344/TR342
Round
Termination Cap
Chase
Cap
1. Remove the 4 screws.
2. Remove the screen.
3. Remove the baffle.
TS345/TS345P
Square
Termination Caps
TCT375
Terra Cotta
Termination Cap
Remove 2 screws from
the front and back and
lift the top off.
Figure 4.1 Chimney & Termina-
tion Cap Cleaning
18 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

6. Door Gasket
Frequency: Seasonally
By: Homeowner
• Open door, place half a dollar bill inside and close
the door.
• Attempt to pull the bill out.
• If the bill gives good resistance or is not removable,
the gasket is adjusted correctly. If the bill is
easily removed, the gasket needs adjustment or
replacement to create an even seal all around door.
It may be necessary to adjust or tighten the door latch.
9. Firebrick
Frequency:
By:
Tools Needed:
• Inspect condition of brick. Replace if crumbly or
otherwise deteriorated, or if cracks exceed 1/4 in.
(6 mm).
7. Ash Removal
Frequency: As necessary
By: Homeowner
Tools Needed: Covered metal container, metal
shovel, replace broom
CAUTION! Do not use a polish with abrasives. It will
scratch plated surfaces.
• Use a glass cleaner or vinegar and towel to remove
the oils.
• Oils can cause permanent markings on plating if not
removed.
• After plating is cured, oils will not affect the nish.
3. Care and Cleaning of Plated Surfaces
Frequency: Initially and as needed
By: Homeowner
Tools Needed: Vinegar or glass cleaner, soft towel
4. Glass Doors
Frequency: As necessary
By: Homeowner
• Inspect glass panel for cracks. Replace if this
condition is present.
• Inspect glass gasket. Conrm glass does not move
around in glass frame.
WARNING! Risk of Fire! DO NOT remove ashes until
the re is out and the replace is cold.
• Ashes should be placed in metal container with tight
tting lid.
• The closed container of ashes should be placed
on a noncombustible oor or on the ground, well
away from all combustible materials, pending nal
disposal.
• If the ashes are disposed of by burial in soil or
otherwise locally dispersed, they should be retained
in the closed container until all cinders have
thoroughly cooled.
5. Glass Cleaning
Frequency: As necessary
By: Homeowner
Tools Needed: Vinegar or glass cleaner, soft towel
• Clean glass with a non-abrasive glass cleaner. Use a
damp cloth dipped in wood ashes or a commercially
available oven cleaner. Remove any oven cleaner
residue with a glass cleaner or soap and water.
8. Bafe and Blanket
Frequency: As necessary
By: Homeowner
Tools Needed:
• Ensure correct bafe and bafe protection channel
placement; replace bafe components if damaged
or missing.
• The ceramic blanket and bafe board MUST be in
contact with the back of the rebox and even with
each other in the front. The bafe protection channel
MUST be in position. Refer to Section 3.A.3.
19
Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20

NOTICE: Remove all labels from glass before lighting the
rst re in your replace.
WARNING
Injury Risk.
• Use only glass specied in manual.
• DO NOT REPLACE with any other material.
Handle glass assembly with care.
When cleaning glass:
• Avoid striking, scratching or
slamming glass.
• Do NOT clean glass when hot.
• Do NOT use abrasive cleaners.
• Use a hard water deposit glass cleaner on white lm.
• Refer to maintenance instructions.
CAUTION!
B. Replacement Maintenance
1. Glass Replacement
• Ensure that the re is out and the replace is cool to
the touch.
•Protect a table or counter top with padding or towels.
• Remove door with broken glass from the replace
by lifting door up and off of the hinges.
• Lay door face down on table or counter making sure
handle and handle attachment knob hang over the
edge of the table top so door lays at on the soft
surface.
•Remove screws from the top and bottom glass
frames (ve on each door) using a #2 Phillips Head
screwdriver. Set frames aside and retain screws.
HINT: Soak screws in penetrating oil for easy removal.
• Remove the glass and discard.
•Position the new glass with edges evenly overlapping
the opening in the front door.
• Replace the glass frames.
• Start screws to secure glass frames to door, keeping
them loose for adjusting the glass. Then continue to
tighten each screw alternately, a few turns at a time,
until the glass panel is tightened snugly. DO NOT
OVERTIGHTEN OR CROSS THREAD SCREWS.
• Replace the door on the replace.
• After the rst burn, recheck the tightness of the
screws.
Latch Cam
Spacing Washers
Door Handle Shaft
Spring Handle
Right Door
Locknut
Left Door
Black Washer
DO NOT REMOVE
Square
Key
Left Handle
Assembly is
stationary
Locking
Pin
Hinge Pins &
Washers
Figure 4.2 Door Handle Assembly
2. Tighten or Adjust Door Latch
Remove the lock nut holding latch cam and four spac-
ing washers on the right hand door as shown in Figure
4.2. Move 1-3 spacing washers to the opposite side
of cam. Reinstall the cam and tighten locknut. At least
one spacing washer and the black washer must be left
in place.
OR
Replace the gasket material. Wear or damage to the
gasket material can cause air leakage into the rebox
resulting in overring and loss of efciency.
A replacement gasket is available from your dealer.
20 Heat & Glo • Northstar-C Owner’s Manual • 4187-900 • Rev C • 02/20