Hectronic Citea User manual

www.hectronic.com
Citea
TU2.2062.0000.00.02
Technical Product Manual

Notes:
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

Copyright
©Hectronic GmbH
This document is protected by copyright. It may not be copied in any way - neither graphically,
electronically, mechanically, including photocopies and recordings (audio and video) nor in any
other kind of data storage - without the prior written consent of Hectronic GmbH.This document
may neither be modied or extended nor be used in any other way contrary to its designated
use.
This document was created with utmost care. Neither the publisher nor the author shall be liable
for any mistakes or omissions or for damages resulting from the use of information contained
in this document or from the use of the software. Under no circumstances the publisher or the
author shall be liable for lost prot or any other commercial damage that has been caused or
supposedly caused directly or indirectly by this document.
This document may be used as follows: You are allowed to create a printed version exclusively
for your own use. The conversion to a dierent format is allowed as long as the content is neither
modied nor edited.
Modications of technical details with regard to the descriptions, data and illustrations in this
handbook are reserved.
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Technical Product Manual | Citea
TU2.2062.0000.00.02

Support & Hotline
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HelpDesk
The HelpDesk system is used to assist our support team and oers you quick and uncom-
plicated assistance for requests.
Tickets: Each support request will be input as a so-called “Ticket” in the HelpDesk
system.
Your benets: Clarity: Each request will receive its own ticket number. This helps to view the
details to your request at any time and to refer to the number in case
of queries.
Fast help: Online requests are passed on directly and with all information
required to the responsible technician.
Transparency: The HelpDesk system guarantees the transparency of
running and completed processes at any moment - even when the
technician processing your case should be unavailable.
How is a ticket generated?
Online: The ideal way is generating a ticket via our online HelpDesk system, which can
be reached comfortable via our homepage (Service > Helpdesk). After the
initial creation of a user account you can immediately start to create requests.
Detailed information on the use of the online HelpDesk system is available.
You can also download the instructions in the member area of our
homepage. Upon registration (Login) the navigation bar shows the menu
item > Member.
There you nd the PDF-le under
Parking Management > HelpDesk.
By phone: Certainly, you can also reach our technicians by phone. However, kindly note
that tickets generated online ensure safe and ecient processing.Requests
by phone rst have to be generated and assigned manually by our technici-
ans. This may partly inuence our response times.
Hotline number: [phone]
Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Geschäftsführer: Stefan Forster, Eckhard Fechtig, Frank Gampp |Amtsgericht Freiburg, HRB 621170 |USt.-IdNr.: DE170986709

Support & Hotline
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Technical Product Manual | Citea
TU2.2062.0000.00.02
Please help us by having the following information at hand:
• Your contact data (phone number and email address under which you can
be reached in person)
• Precise description of the problem or error message
Procedure:

Revision History
Date Revision Chapter Description
08/2006 00 First edition
06/2007 01 All All chapters revised
11/2007 02 2
5
Coin channel added, new controller
New numbering of service routines
07/2008 03 All All chapters revised
07/2009 04 7
8
GSM modem updated
New declaration of conformity
04/2010 05 All All chapters revised
01/2012 06 All All chapters revised
06/2014 07 7 CE Declaration of Conformity replaced
05/2016 08 All All chapters revised
10/2022 09 General
All
New number key for technical documentation
All chapters revised
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

Technical Product Manual | Citea
TU2.2062.0000.00.02
General Introduction 9
Functional Description 19
Installation & Commissioning 31
Communication 45
Exchange of Components 71
Service LEDs & Service Routines 97
Maintenance & Cleaning 105
Electronics Compartment 21
Safe Deposit Box 21
Supply Compartment 21
Dimensions 32
Installation 33
Communication via Mobile Network 46
Internet Time Update 51
Replacing the Batteries 72
Paper Roll Change 75
Change Coin Validator 77
Change Keyboard Modules 77
Service LEDs 98
Maintenance 106
Components in the Electronics Sector 22
Components in the Safe Deposit Box 28
Components in the Supply Compartment 29
Commissioning of Citea 41
Decommissioning/Dismantling/Disposal 43
Communication via LAN 52
Requirement for SIM Cards 52
Changing the Coin Cassette 78
Replacing the Coin Shutter 80
Exchange of the ARM9 Controller 83
Cleaning 109
Certicates 117
EU Declaration of Conformity 117 10
Service Checklist 93
Checklist Details 94
Service Routines 100
Operation 53
Controls – Citea 54
Controls – Citea mit Touch-Display 60
Accessories 12
Safety Instructions 13
Product Description 15
Product Description 10
Technical Data 11
Components 11
Parking Tickets – Citea & Citea with Touch Display 69
Table of Contents
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

General Introduction
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General Introduction
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

General Introduction
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General Introduction
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

General Introduction
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General Introduction
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709
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General Introduction
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General Introduction
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709

General Introduction
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General Introduction
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709
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Functional Description
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Functional Description
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Hectronic GmbH |Allmendstrasse 15 |D-79848 Bonndorf |Tel. [phone] |Fax [phone] |[email protected]
Managing Directors: Stefan Forster, Eckhard Fechtig, Frank Gampp |District Court Freiburg, HRB 621170 |VAT ID No.: DE170986709