Hello Direct Ultralight Dual 1505 User manual

Ultralight®Dual
Headset Top
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Ultralight Dual
Item No. 1505

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Thank you for purchasing the Ultralight Dual
Headset Top from Hello Direct.
You’ve made a wise choice in selecting our Ultralight Dual Headset. This is a
high-quality, commercial-grade set, designed for heavy everyday use. No other
headset on the market today comes close to matching the our Ultralight Dual
for design, construction, sound quality and features at such a low price.
With both hands free, now you can take notes, check files, even access your
computer while you’re on the phone – without getting neck and shoulder
cramps from scrunching your handset between your ear and shoulder. Your
Ultralight Dual Headset is so lightweight you can comfortably wear it all day,
every day.
You’ll sound good to your callers. Because your Ultralight Dual Headset is
equipped with a noise-cancelling microphone, the mic won’t pick up any back-
ground noise. It transmits only your voice – clearly and naturally.
Care and maintenance of your headset
Periodically clean your Dual headset by wiping it with a soft damp cloth. Do
not use alcohol, cleaning solvents or detergents.
Keep your headset working and feeling like new by replacing ear cushions
and microphone screens regularly. You can order other accessories for your
headset, too. Turn to the back of this booklet for details.
For maximum comfort and efficiency, we recommend
that you read all the information provided in this
booklet before using your new headset.

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Wearing an Ultralight Dual Headset Top
Adjusting the headband
The Dual covers both ears, allowing you to fully focus on your phone con-
versations, and hear your callers clearly even in very noisy environments. The
headband is comfortably lightweight; it weighs
only 2.1 ounces.
The headband can be adjusted bigger or
smaller to fit your head comfortably.
1. Using both hands, flex the headband in or
out until the speaker cushions rest with
almost no pressure on your ears.
2. Slide the headband up or down until it rests
on the top of your head and the speaker
cushions are centered against your ears.
Adjusting the microphone boom
The microphone boom is flexible, so you can
position it for comfort and best transmission. The
ideal placement for the microphone is just below
your lower lip, not in front of it, and about an
inch from your face.
Be sure that the side of the microphone with the
foam screen is pointed toward your mouth.
1.
2.

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Attaching the clothing clip
After adjusting your headset, attach the clothing
clip, leaving enough slack for comfortable head
movement.
Replacing the foam mic screen
For hygienic reasons, the microphone screen
should be replaced every 2 to 3 months.
To replace the microphone screen, use a pair of
tweezers to peel off the old foam screen. Remove
the adhesive backing from the new foam screen
and install over the microphone element.
Headset comfort
If you’ve never used a headset, wearing one may take getting used to. Like
wearing glasses for the first time, it will feel different and perhaps awkward
at first. But once you’re used to it, you won’t want to give it up.
Give yourself some time to gradually get used to wearing your new headset.
Use it 30 to 60 minutes a day for the first week, an hour or 2 a day for the
second week, and 3 to 4 hours a day for the third week. By the end of the
fourth week, you’ll prefer using the headset for all of your calls. Guaranteed!
Sound quality
Sound level in the headset is adjusted from your amplifier or base unit. Please
refer to the appropriate instruction manual.
Compatibility
Your Ultralight Dual Headset Top plugs into the quick-disconnect cable of a
Pro or SuperPro®Amplifier, or into the remote unit of our Office Rover.®
Please refer to the appropriate instruction manual for more information.
Positioning the Microphone

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Microphone screens and ear cushions should be replaced every 2 to 3 months
for optimum performance. They should also be replaced if the headset is
passed along to a new user.
Replacement Parts
Ear cushions
To use with your Ultralight Dual Headset Top:
Leatherette Ear Cushion
Item #1463
Pack of 2
Foam Ear Cushion
Item #1456
Pack of 4
Item #1461
Pack of 10
Foam mic screens
To use with your Ultralight Dual Headset Top:
Item #1446 – pack of 4
Item #1414 – pack of 10
Tune-up kits
Each kit includes 4 ear cushions and 2 mic screens
to use with your Ultralight Dual Headset Top:
Item #1434 – foam ear cushions
Item #1435 – leatherette ear cushions

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Troubleshooting
The following information covers common problems and suggests solutions.
If your Dual is not operating properly, follow the suggestions in this section.
If your question or problem is not covered here, please contact our Customer
Care Team at: 1-800-444-3556.
Audio problems (See also, amplifier or Cordless user guide.)
Callers can’t hear me and I can’t hear my callers.
Check the installation. Be sure all cords are properly connected.
Callers can’t hear me, but I can hear them.
Be sure the microphone is properly positioned – ideally, about one inch
from the corner of your mouth, and just below your lower lip.
Be sure the mute button isn’t locked.
The people I’m talking to say I sound unclear or too far away.
Adjust the position of your microphone. The best place for the micro-
phone is not directly in front of your mouth, but just below your lower
lip, similar to the way you position the telephone handset. In this
position it’s able to pick up the sound waves from your speech, but not
the air moving from your mouth and nose.
Comfort problems
My Dual headset feels too tight or loose on my ears.
Adjust the headband. Using both hands, flex the headband in or out until
the speaker cushions rest with almost no pressure on your ears. The head-
set is designed to be adjusted in this manner.
My Dual headset sits too high or too low on my ears.
Slide the headband up or down.
The foam cushions feel too hard.
Change the cushions. Foam cushions should be changed every two
to three months.
Need help? Our team of Customer Care Representatives are standing by, ready
to assist you. Call 1-800-444-3556, 5 a.m. to 5 p.m. Pacific Time, 8 a.m. to 8
p.m. Eastern. Or, call to place an order, using the same number.

Limited Warranty
1.Hello Direct warrants this product to be free from defects in materials or workmanship, under nor-
mal use and service, for as long as the original owner owns it, subject to the limitations set forth
below.This warranty extends only to the original owner. This warranty is void if service is performed
by anyone other than Hello Direct.
2.This warranty gives you specific legal rights and you may also have other rights which vary from state
to state. Hello Direct’s obligations under this warranty are limited to repair or replacement, at Hello
Direct’s sole option, of the product or parts found to be defective, as diagnosed by an authorized
Hello Direct customer service representative. Hello Direct reserves the right to make such inspec-
tions as may be necessary in order to determine the cause of the defect. Hello Direct will not charge
for labor or parts in connection with any repairs or replacements covered in this warranty.
3.This warranty does not apply to: (a) product failure resulting from accidents, improper care or
operation, or negligence (where Hello Direct is not at fault), or from normal wear and tear. In these
cases, repairs or replacement will be made at a reasonable charge; (b) consumable parts such as cords,
ear cushions, clothing clips, microphone screens or batteries; (c) any product which has been subject
to alteration or modification, or which has been installed or used in any manner contrary to this
instruction manual.
4.To obtain warranty repair/replacement service under this warranty, the owner must call Hello Direct
at 1-800-444-3556 for an RMA number and full return/replacement instructions.
5.This written limited warranty is the only warranty made by Hello Direct. Repair or replace-
ment as provided under this warranty shall be the exclusive remedy available to the purchaser.
Hello Direct shall not be responsible for loss of use of the product or for any other incidental,
special or consequential damages or expenses incurred by the purchaser or by any other party,
even if Hello Direct has been notified of the possibility of such damages or expenses. Except to
the extent prohibited by applicable law, any implied warranties, including those of mer-
chantability or fitness for a particular purpose, are hereby expressly excluded, and, to the extent
not excludable, are expressly limited to the duration of this warranty. Some states do not allow
exclusion of implied warranties, limitations on the duration of implied warranties, or the
exclusion or limitation of incidental or consequential damages, so the above limitation and
exclusion may not apply to you.
Hello Direct, Inc.
75 Northeastern Blvd.
Nashua, NH 03062
Tel: [phone]
Fax: [phone]
URL: www.hellodirect.com
E-Mail: [email protected] (General Support)
[email protected] (Technical Support) 7