Herida Healthcare Ayrshire Troubleshooting guide

1 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
Herida II
NB: Please ensure this document is fully read & understood
by the Clinician / Carer / Service Engineer prior to use.
User & Full Service Manual
Pressure Relieving / Alternating Air Mattress & Pump
Pump Model: HH/P09 Mattress Model: HH/T04

2 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual

3 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
CONTENTS
SAFETY………………………………………………………4
INTRODUCTION………………………………………….…5
Product Description
Application
Contra indications
Working Principle
OPERATION………………………..………………………..6
Static Mode
Alternating Mode
Profiled Bed –Clinical Considerations
Installation
Safety Instructions
Pump Operation
Mattress & Pump Characteristics
MAINTENANCE……………………………………………..10
Cleaning
Maintenance & Repair
Storage
Transportation
Other Considerations
Parts & Accessories
ROUTINE CHECKS………………………..…………….…13
Mattress
P09 Pump
WARNINGS & SYMBOLS………………………………....15
TROUBLE SHOOTING……………………………………..16
COMPANY INFORMATION…………………………….….17

4 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
SAFETY
Before you connect the system pump to a mains socket, read carefully all the installation
instructions.
This system has been designed to comply with regulatory safety standards
including:
•EN 60601-1 / Class I Medical Device
For your own safety and the safety of the equipment always take the following
precautions:
•Keep the pump away from sources of liquids.
•Do not expose the system, especially the mattress, to naked flames, such as cigarettes etc.
•Do not store the system in direct sunlight.
•Do not use phenolic based cleaning solutions.
•Keep sharp objects away from the mattress.
•Ensure that the system is clean and dry prior to storage.
•Store the pump and mattress in the protective bags supplied.
•We recommend the use of cot sides on the bed while the system is in use and the patient is
positioned on top. Local policies regarding the use of cot sides should be taken into
account.
•Keep these instructions handy for reference.
WARNING
Electrical equipment may be hazardous if misused or damaged. Ensure the power is
isolated to the system before any repairs or maintenance is carried out & these should only
be carried out by suitably trained & authorised personnel.
For further advice please call Herida Healthcare on Freephone 0800 193 6030.
Parts and Accessories：
•Mattress (1PC) / Pump（1PC) /Air tube（1PC) / Mattress cover（1PC）

5 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
INTRODUCTION
Product Description
The Ayrshire™ Low Air Loss is our premium alternating replacement system, complete with
localized ventilated air cells, high quality digital pump and specialist polyurethane cover. This
product is targeted towards the assistive treatment for patients who have existing and potentially
severe pressure damage, up to and including category 4 ulcers. The Herida Ayrshire’s ventilated
bladder gently cools the skin surface, aiding a micro climate at patient and mattress interface. This
system has a deep cell, consisting of two layers (8-inch / 20cm depth) and the bottom layer
remains inflated at all times to increase stability and reduce bottoming in the event of a power
failure.
The top layer inflates and deflates during the alternating cycle. The specially designed top cells
operate in a ten-minute alternating pattern with a 1 ½ minute pressure equaling of cells between
each cycle. This process provides direct pressure relief and patient stability throughout the whole
dynamic process. The multi-stretch, vapour permeable cover comprises of a high-level coating of
polyurethane, which makes it easy to clean whilst complying with strict infection control
procedures. The prompt and rapid cell deflation between cycles physically ventilates, thus allowing
immediate pressure relief between cell changeover, rather than awaiting deflation under patient
weight as is often the case.
Application
This product is to be used for those patients who have existing tissue damage or pressure ulcers.
It can also be used as a high-risk preventative item.
Contraindications
Patients with severe spinal injuries / fractures should not be using this product.
Do not attach the mattress to the fixed part of the bed frame. It should be secured to the moving /
working parts to ensure the bed can be profiled as required.
This product forms part of a holistic care package and should only be used by trained personnel.
For training or further advice contact Herida Healthcare on Freephone [phone].
Working Principle
The dynamic mattress system consists of a dynamic air pump and an alternating air mattress. The
air mattress has three distinct airway chambers:
1. Bottom Layer/Pillow Chambers –The bottom layer of cells remain static throughout to
ensure stability and prevent bottoming whilst the pillow tubes 1,2 and 3 remain inflated to
avoid head movement / sickness to the user.
2. Group A Chambers –Air tubes 4,6,8,10,12,14,16 & 18.
3. Group B Chambers –Air tubes 5,7,9,11,13,15 & 17.

6 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
OPERATION
A and B chambers alternate inflating and deflating by using the pump. This air alternating,
mattress system enhances the blood circulation to treat and prevent pressure ulcers, when part of
a holistic care package. Initialisation can take up to 50 minutes to achieve & it is recommended
that a Rapid Inflator is used where possible, in order to reduce the inflation time to seconds.
Static Mode
When the pump is adjusted to the static mode, air chambers A & B are both fully inflated until
52mmHg / 180 Kg is achieved. This mode is used for clinical procedures or patient transfer.
Alternating Mode
When started, both chambers A & B are initially inflated to 52mmHg / 180 Kg. Group A chambers
deflate for 5 minutes followed by both A & B inflating for 1.5 minutes. This is followed by Group B
chambers deflating for 5 minutes. This is one complete cycle.
Profiled Bed - Clinical Considerations
If the bed is in the profiled position, ensure that the pump pressure is increased accordingly to
appropriately accommodate (*see below). Unless the clinical condition dictates, it is not advised to
adjust the bed profile beyond 45°. The Ayrshire™will continue to operate beyond this but may
cause increased pressure points on the patient. A fist or hand test to ensure patient clearance
under the sacral area is a best practice guide (see image 1DA and diagram of profiled mattress
2DA or visit our website (www.heridahealthcare.co.uk) under “Education” tab section and select
Dynamic Best Practice from the drop-down menu). If you are dealing with heavier or more complex
patients that require a deeper cell mattress, then please contact your provider or seek assistance
via Herida Healthcare Customer Services on UK Freephone number 0800 193 6030. The clinician
must select the correct mattress type at prescription point / patients individual circumstances.

7 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
OPERATION
Image 1DA
(NB: use hand to check ensure appropriate clearance when profiled as below. Add more pressure
on the pump if required in order to achieve this. NB: Weight setting is a guide only and cell
pressure must also be taken into consideration for individual patients).
Image 2DA
Installation
1. Remove all packaging & place the pump either at the end of the bed on its hooks or on a
flat surface.
2. Ensure that there are no sharp or hard objects on the bed before unfolding the mattress &
laying out flat. The air inlet should be located at the feet side of the bed.
3. Use the Rapid Inflator (if available) to inflate the mattress before connecting the air tubes to
the pump. The tubes should be connected securely in place without any signs of leakage. If
a Rapid Inflator is not available, the mattress will take approximately 50 minutes to inflate.
NB: The pump will not operate dynamically until the inflation setting is reached.
4. Connect the pump to the socket & switch on.
5. Adjust the mode & pressure by the users condition & weight to suit.
6. In order for the alarm to activate, the system must be switched on & powered up for at least
5 minutes. This should give the internal battery on the PCB sufficient time to charge.

8 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
OPERATION
Safety Instructions
1. Ensure that there are no sharp objects, fire or abrasive materials in the vicinity. If the
mattress is damaged. Remove the patient & transfer to an alternative mode of pressure
relief.
2. If there is an issue with the pump, remove the patient & transfer to another mode of
pressure relief.
Pump Operation
Power: Power On / Off
Soft / Firm: Pressure adjustment. Each single push adjusts ±5KG. Longer push adjusts ±5KG
rapidly.
Static: All tubes will inflate up to 52mmHg / 180 Kg. No alternating takes place & the digital display
will show “- - -“. The pump will revert back to the previous alternating cycle after 30 minutes.
Pressure Monitor: The light is illuminated when pressure is normal & extinguished when pressure
is abnormal. The light will continuously flash during the alternating cycle change-over.
Mute: When pushed, the audible alarm is silenced.
Lock/Unlock/Malfunction:
•Push the key for 2-3 seconds to lock / unlock the panel.
•The light will continuously flash on the following occasions: when the mattress has not yet
reached pressure during alternating cycles; the mattress probably has an air leak or the
pressure has dropped lower than 6mmHg.
•When the panel is unlocked, it will automatically lock itself after a period of time.
•The lock / unlock facility will be unavailable if the system cannot reach pressure.
Alarm Activation: In order for the alarm to activate, the system must be switched on & powered
up for at least 5 minutes. This should give the internal battery on the PCB sufficient time to charge.

9 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
OPERATION
Air Leakage / Low Pressure Alarm
•After working for 50 minutes and the pressure is lower than 15mmHg, the pump will alarm
indicating an initialisation failure.
•During normal operation, when the pressure is lower than 6mmHg for 6 minutes, the pump
will alarm indicating possible air leakage from the mattress.
•Pushing the mute key will silence the pump alarm.
•If the alarm sounds consistently and all attempts to remedy have failed, seek engineer
assistance to rectify.
Power Off Alarm
The alarm will sound if power is lost to the pump.
Pump Characteristics
Power
AC220V / AC110V
Pressure Range
10 –52 mmHg
Internal Fuse
F0.5A 250V
Plug Fuse
3A
Frequency
50Hz / 60 Hz
Power
8W
Noise
≤45dB
Alternating Time
1 complete cycle is 11 ½ minutes which is 2 x
5 minute periods of alternative cell inflation
with a change over time of 1 ½ minutes.
Pump Pressures
Mattress Characteristics
Model
Ayrshire™ / AYR-142-1
Layers
2 including the static inflated base cells.
CPR
1
Max Loading Weight
180 Kg
Weight (Kg)
Pressure
(mmHg)
Weight (Kg)
Pressure
(mmHg)
30
10
110
26
40
12
120
28
50
14
130
30
60
16
140
32
70
18
150
34
80
20
160
40
90
22
170
46
100
24
180
52
This is subject to a tolerance of ±20%

10 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
MAINTENANCE
Cleaning
Regular cleaning of the mattress is required as per the below instructions. Failure to follow these
instructions may result in a void warranty situation.
Maintenance & Repair
Maintenance & repair work should only be carried out by an appointed engineer who have been
trained by Herida Healthcare Ltd. and only original manufacturers parts should be used. Failure to
follow the instructions could result in a void warranty situation.
Service Interval & Instructions
This product must be serviced annually as a minimum (or as suggested upon patient return) to
ensure ongoing safe, trouble free usage. The service must be conducted by a Herida trained /
competent individual that has demonstrable training records. This training must be reviewed
regularly. Only Herida Healthcare spare parts can be used to ensure warranty and safe use is
achieved throughout.

11 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
MAINTENANCE - 12 months or as suggested upon patient return
At point of service the following aspects must be maintained to ensure that manufacturer’s
warranty remains intact. These can be done in a non-alphabetic way, if all areas are covered:
•Ensure the pump unit and mattress / cells are fully decontaminated prior to service and are
cleaned in accordance with the schedule provided.
•Electrical safety checks / Pat Test –To be conducted annually or time of service. Please
make sure the kettle lead and plug fuse is compliant at 3amp only.
•Filters must be changed at point of return / before patient handover / new client and at time
of service.
•Rear pump fuse must be inspected and replaced if faulty –0.5A only.
•Pump casing must be opened and vacuumed internally, if any dust or particles are evident.
Never use any water / fluid internally to clean.
•Pump must achieve pressure within 20% tolerances as per page 9 of this manual –via
calibrated sphygomometer and cell attachments. Kits available to purchase via
manufacturer. Ensure that a rapid inflator is used at time of service to ensure that service
and installation time is reduced to minutes.
•Pump low pressure function is evident at 6mmHG or lower for 15-20 minutes or more.
•Cells are to be fully inflated and tested for leakage. This should be done via a pressurised
system, soak test over at least 3 cycles or under weights to replicate patient in situ.
•The tubing and connectors that run down the side of the mattress, must be clear of kinks /
debris or must not be snapped in any way. These should be running freely with air
distribution to each cell and have no leakage or deterioration of surface. A spring is situated
at the head section of the mattress tubing at to avoid kink in the critical area.
•The none return valve holding the 3 head cells must be functioning correctly. This is evident
via 3 solid static head cells / none alternating during cycle.
•A functional “soak test”, ensuring that the tactile panel / pump and mattress operates fully in
synergy. This is done by attaching and inflating the mattress to full pressure and then
increasing / decreasing both weight and other panel / button functions.
•The pump, if stored for a period of time, may require attaching to the mains electric for at
least 30 minutes prior to use. This is to ensure the battery is sufficiently charged, ensuring
the alarm function is fully functioning. Contact manufacture if a warranty item.
•Ensure the timer valve is rotating freely & a light application of grease should be applied if
required. The manufacturer recommends Molykote 111 compound lubricant.
•The key lock button is effective by release / addition, holding 3 seconds or more to activate.
•CPR is to be checked functionally and deflated after all soak tests are completed.
•Mattress Cover and cells are to be inspected for puncture, tear, rip or excessive odour post
cleaning and replaced accordingly if defective.

12 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
MAINTENANCE
Storage
•Good ventilation will be required when storing the product & it should always be kept dry &
away from direct sunlight. Temperature should be maintained in the region of 22°C ± 3°C
when in use.
•Avoid repeat exposure to extreme
Transportation
•Care should be taken when loading, unloading and during transportation & refrain
from placing heavy objects on top of the mattresses.
•Do not expos to direct sunshine for any period of time when loading and unloading &
ensure a cover is used to protect the mattress when raining or snowing.
•Do not open with a knife or sharp objects as this may damage the mattress cover.
•Always use the provided re-usable pump protector for all transportation methods. This plastic
sleeve will need to be cleaned prior to re-use for infection control purposes.
Calibration
•During service intervals or between patients, it is recommended to check pressure
tolerances (see the table on page 9) using a Herida Testing System. Calibration training
must be conducted & applied by a Herida trained technician.
Other Considerations
•Original internal fuse is F0.5A 250V. When replacing the fuse, ensure a similar type is
used and that the fuse is disposed of in the appropriate manner.
•During normal working, when the emergency deflation is needed, switch off the pump
and pull out the CPR toggle quickly.
•The mattress should be away from sharp objects to avoid any scratches or punctures.
•Put bed cover sheet or blanket over the mattress before use. No plastic or rubber
sheets should be used.
•Ensure that all the tubes remain flat & any twists / kinks are avoided.
•If any air leakage is found, check all the tube connectors and air tubes carefully to see if
any are loose or damaged.
•If any major problems or issues are found or the product is not working, stop
using immediately and ask the engineer / manufacturer / provider for assistance.
•Any discarded mattress or covers should be treated in accordance with local rules
and guidance in accordance with contaminated products.
•The pump is factory set to 80Kg and is a guide only. This can be adjusted depending
on the needs of the patient.

13 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
ROUTINE CHECKS
Mattress
•Remove top cover and inspect for signs of wear or any tears.
•Check zips are still operative & function as normal.
•Check integrity of all connectors including cells, tubing and CPR toggle.
•Ensure all cell fasteners are snapped to the mattress base and are not lose or faulty.
•Check that stitching which secures the straps to the base of the mattress is sound and no
fraying or damage has occurred.
Pump
•Check the outer casing of the pump unit for damage.
•Examine the mains supply lead of the pump unit for signs of wear or damage & replace if
necessary.
•Test power fail alarm system before use.

14 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
P09 Pump

15 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
WARNINGS & SYMBOLS
Warning –Follow guidance at all times as per the instructions within the user
manual.
BF application symbol –Provides a higher degree of protection against
electric shock.
Class II electrical appliance –Double insulated.
Dispose of electrical equipment correctly (WEEE).
Do not use broken or damaged electrical plugs or cables as this may lead to
electric shocks.
Ensure hands are dry before handling all electrical items.
No exposure to water / splashing or it may cause electric shocks or fire.
Only authorised / qualified personnel should dis-assemble, repair or rebuild
this product.

16 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
TROUBLE SHOOTING
No.
Issue
Possible Cause
Possible Resolution
1
No power
•The plug is not
properly connected.
•Power Cut.
•The fuse is broken.
•The machine / system
is broken.
•Make sure the power is
correctly connected and the
voltage is normal.
•Await re-connection of
power / look at generator.
•Check the fuse, replace if
broken.
•Call the local distributor for
repair or replacement.
2
Air mattress leakage /
Alarm Sounding
•The mattress is not
connected to the
pump correctly.
•Air tube is disconnected
or damaged.
•CPR not attached properly
•Check the tube connectors.
•Repair the air tubes or call
for replacement.
•Re-attach CPR plug
3
Mattress is too hard
or too soft
•The air pressure is not
adjusting to required
level.
•Adjust the pump pressure
according to the user
weight until suitable and
comfortable.
4
No full inflation
cycle after
initialisation
•Air hoses are loose or
not connect properly.
•CPR is loose or
not connected.
•Air pump has not enough
air pressure.
•Check all the air hoses and
connectors.
•Connect the CPR tightly.
•Adjust the pressure on
the pump. If it is showing
maximum pressure full
inflation has not been
achieved, the pump has a
problem. Ask for repair or
replacement.
5
Pump has
strong vibration
•The pump is not located on
a flat area or not hooked
properly on the bedframe.
•Place the pump on flat area
or hook it in a suitable
position on the bedframe.

17 | P a g e J A N U A R Y 2 0 2 0
Ayrshire™User/Service Manual
COMPANY INFORMATION
Herida Healthcare Ltd.
Herida House
Unit 2, Leeds 27 Industrial Estate
Bruntcliffe Avenue, Morley
Leeds, LS27 0LL
Freephone: [phone]
Email: [email protected]
Company Number: 9918019
VAT Registration Number: 233587691
Disclaimer
Please be aware that all products should be disposed of in an environmentally friendly & infection
control manner in compliance with any local or national requirements. Contact Herida Healthcare
Ltd. for responsible WEEE disposal methods.