HETEC V-IP User manual

V- IP
Installation and User Guide

V-IP Installation and User Guide
Copyright © 2004
Based on Firmwar e 04.00.01
Last updated on 24 January 2005
Document
ID: p_v-ip_00en_manualv2
HETEC
Da tensysteme GmbH
Landsberger Straße 65
D 82210
Germering
Germany
Tel. [phone]
Fax: [phone]
Web: http://www.hetec.de
mail: [email protected]

Table of Contents
Preface .................................................................................................................................. vii
Copyright ................................................................................................................... vii
About the V -IP ........................................................................................................... vii
Limited Warranty ...................................................................................................... vii
Limitations of Liability ............................................................................................. vii
T echnical Support ..................................................................................................... viii
1. The Quick Start Guide .....................................................................................................1
Installation .....................................................................................................................1
Connectors and Indicators ..........................................................................................1
Fr ont Side Connectors ( Figur e 1-1 ) ................................................................1
Rear Side Connectors ( Figur e 1-2 ) ..................................................................2
Connecting the V -IP to the Host System ...................................................................2
Initial Network Configurat ion ...................................................................................2
V -IP Setup T ool .............................................................................................................3
Main W indow ......................................................................................................3
MAC Addr ess Detection ....................................................................................4
Authentication ....................................................................................................4
Configuration via Serial Int erface ..............................................................................4
W eb Interface ................................................................................................................5
The Remote Console ....................................................................................................5
2. Introduction .......................................................................................................................7
Intr oduction ..................................................................................................................7
Featur es ..........................................................................................................................7
V -IP System Components ............................................................................................8
When
the Server is up and r unning ..........................................................................8
When
the Server is dead ..............................................................................................8
3. Installation .......................................................................................................................11
Operation Overview ..................................................................................................11
Connectors and Jumpers ...........................................................................................11
Fr ont Side Connectors an d Indicators ...........................................................11
Rear Side Connectors .......................................................................................12
Connecting the V -IP to the Host System .................................................................12
Connecting a Local Console .....................................................................................13
Connecting Ethernet ..................................................................................................13
10 Mbps Connection .........................................................................................13
100 Mbps Connection .......................................................................................13
4. Configuration ...................................................................................................................15
Initial Configuration ..................................................................................................15
V -IP Setup T ool ...........................................................................................................15
Main W indow ....................................................................................................15
MAC Addr ess Detection ..................................................................................16
Authentication ..................................................................................................16
Initial Configuration via D HCP Server ...................................................................17
Initial Configuration via Se rial Console ..................................................................17
W eb Interface ..............................................................................................................18
Mouse, Keyboar d and V ideo configuration ...........................................................18
V -IP USB interface ............................................................................................18
V -IP Keyboar d Settings ....................................................................................18
Remote Mouse Settings ....................................................................................19
Auto Mouse Speed and M ouse Synchr onization .........................................19
Host System Mouse Sett ings ...........................................................................19
Single and Double Mous e Mode ....................................................................20
Recommended Mouse Se ttings ......................................................................20
V ideo Modes ......................................................................................................21
Resetting the V -IP to its Fa ctory Settings ................................................................21
Using the Serial Interfa ce .................................................................................21
iii

5. Usage .................................................................................................................................23
Pr erequisites ................................................................................................................23
Login into the V -IP and logo ut .................................................................................24
Login into the V -IP ............................................................................................24
Navigation .........................................................................................................25
Logout fr om the V -IP ........................................................................................26
The Remote Console ..................................................................................................26
General Description ..........................................................................................27
Main W indow ....................................................................................................27
6. Menu Options ..................................................................................................................37
Remote Contr ol ...........................................................................................................37
KVM Console ....................................................................................................37
T elnet Console ...................................................................................................37
V irtual Media ..............................................................................................................39
Floppy Disk .......................................................................................................39
CD ROM .............................................................................................................40
Cr eating an Image ............................................................................................43
User Management ......................................................................................................45
Change Passwor d .............................................................................................46
Users And Gr oups ............................................................................................46
KVM Settings ..............................................................................................................48
User Console .....................................................................................................48
Keyboar d/Mouse .............................................................................................51
V ideo ...................................................................................................................53
Device Settings ............................................................................................................54
Network .............................................................................................................54
Dynamic DNS ...................................................................................................56
Security ...............................................................................................................59
Certificate ...........................................................................................................61
Serial Settings ....................................................................................................63
Intelligent Platform M anagement Interface (IPMI) .....................................65
Date And T ime ..................................................................................................66
Event Log ...........................................................................................................67
Maintenance ................................................................................................................69
Device Information ...........................................................................................69
Event Log ...........................................................................................................70
Update Firmwar e ..............................................................................................71
Unit Reset ...........................................................................................................72
A. Frequently Asked Quest ions .......................................................................................75
B. Glossary ...........................................................................................................................77
C. V -IP V ideo Modes ..........................................................................................................79
D. Users and Roles ..............................................................................................................81
E. Key Codes ........................................................................................................................83
F. Pin Assignment ...............................................................................................................87
VGA HD-15 .................................................................................................................87
RJ45 Connector Ethernet ...........................................................................................87
G. Specifications ..................................................................................................................89
Sizes and W eight ........................................................................................................89
Envir onment ...............................................................................................................89
T emperatur e .......................................................................................................89
Humidity ............................................................................................................89
iv

H. V -IP Operation Advices ................................................................................................91
I. HETEC W arranty Inform ation ......................................................................................93
Limited Warranty .......................................................................................................93
Customer Remedies ...................................................................................................93
No Other W arranties ..................................................................................................93
No Liability For Conseque ntial Damages ..............................................................93
v

vi

Preface
Copyright
Copyright 2004 HETEC Dat ensysteme GmbH
Landsber ger Str . 65
82110 Germering
Germany This
publication contains pr oprietary in formation which is pr ot ected by
copyright. No p art of t his publication may be r epr oduced, transc ribed, stor ed in a
r etrieval sys- tem, tr anslated into any language or computer language, or
transmitted in any form whatsoever without the prior written consent of the
publisher , HETEC . HETEC acknowledges the following trademarks:
• Intel is a r egistered trad emark of Intel Corporation.
• Windows 98, Micr o soft Windows, and Windows NT ar e trademarks of Micr osoft
Corporation.
• IBM, A T , VGA, PS/2, and OS/2 ar e r egistered trademarks and XT and CGA ar e
trademarks of Internatio nal Business Machines Corporation.
• HETEC i s a r egistered trademark of HETEC Datensystem e GmbH, Germering,
Germany
.
Other trademarks and t rade names may be used in this document to r efer to either
the entities claiming the marks and names or their pr oducts. HETEC disclaims any
pr oprietary inter est in tr ademarks and trade names other than its own. Authors:
HETEC T eam
This document
was cr eate d on 24 January 2005 .
About the V-IP
The V -IP pr ovides server management capabilities. Y ou can use the V -IP to manage
and monitor components in your ser vers thr ough a modem or LAN, even if your net-
work is down. The V -IP of fers a compr ehensive har dw ar e solution for s erver man-
agement.
Limited Warranty
The buyer agr ees that if this pr oduct pr oves t o be defective, HETEC is only obligated
to r epair or r eplace this pr oduct at HETEC ’s discretion accor ding to t he terms and
conditions of HETEC ’ s general tradi ng conditions. . HETEC shall not be held liable
for any loss, expenses or damage, dir ectly , incidentally or con sequentially r esulting
fr om the use of this pr oduct. Please see the Warranty Information shipped with this
pr oduct for full warranty details.
Limitations of Liability
HETEC shall in no event be held liable for any loss, expenses or damages of an y kind
whatsoever , whether dir ect, indir ect, incidental, or consequential (w hether arising
fr om the design or use of th is pr odu ct or the support materials pr ovided with the
vii

Pr eface
pr oduct). No action or pr oceeding against HETEC may be commenced mor e than
two years after the delive ry of the pr oduct to the buyer .
Technical Support
If you need help installing, configuring, or r unning the V -IP , call your HETEC OEM
or V AD T echnical Suppor t r epr esentative. W e invite you to access the HETEC ’s W eb
site ( http://www .hetec.de ). Ther e you shall find all modification s made after the
editorial deadline.
viii

Chapter 1. The Quick Start Guide
Installation
The V -IP r edir ects local keyboar d, mouse and video data to a r emote administration
console. All data is transmitted with the TCP/IP pr otocol family . The V -IP can be
used in a multi-administrator and multi-server envir onment as well. C ombining the
V -IP with a KVM switch allows to access multiple r emote servers over one single
r emote console.
Connectors and Indicators
Front Side Connectors ( Figure 1-1 )
Figure 1-1. Front Side Conn ectors and Indicators
System port
Attach the system cable to this port.
Power/Status LED Displays the
status of the V -IP :
• LED off: the V -IP has no or not enough power
• LED blinking: the V -IP is booting up (if this pr ocess takes longer than one
minute, the r eason may be a lack of power).
• LED on: the V -IP is up and r unning.
If the V -IP is connected via USB o nly and the Power/Status LED tends not to
stop blinking afte r one minute, the V -IP may not r eceive enough power via USB.
In that case attach the enclo sed power supply to the V -IP .
Power supply DC 5V Attach the enclosed power
supply to the V -IP .
• V oltage: 5V
• Curr ent: 1.5 A
RJ45
Ethernet
UTP3/5 cables can be conne cted to the V -IP using this standar d RJ45 jack.
1

Chapter 1. The Quick Start Gu ide
Rear Side Connectors ( Figure 1-2 )
Figure 1-2. Rear Side Conne ctors
Port r eplicator Her e you may attach an optional port r eplicator e nabling PS/2
support, serial and local console.
Connecting the V-IP to the Host System
Perform the following steps in or der to connect the KVM signals of the server system
to the V -IP :
1. Connect the pr e-mounted s ystem cable to
• The VGA outlet of your server o r the local console video port of yo ur KVM
switch.
• The USB to one of the USB interfaces of your se rver or your USB-KVM
switch.
2. Connect the RJ45 Ethernet connector to your local Ethern et hub using a CA T5
cable.
3. Connect the e xternal power supply to the 5V power connector and power on
the V -IP .
Warning
The USB standard guarantees up to 500mA power per single USB port.
The
V-IP needs up to 700mA current and therefore does not work on
USB
alone. However, most of the current USB ports provide more than
700mA so that no external power is needed to power the V-IP . Taking
more
power from a USB port than specified may cause damage to your
computer
and is therefore not recommended.
2

Chapter 1. The Quick Start G uide
Initial Network Configuration
Initially , the V -IP network interface is configur ed with the parameters shown in T able
1-1 .
T able 1-1. Initial Network C onfiguration
Parameter Value
IP auto configuration DHCP
IP addr ess -
Netmask 255.255.255.0
Gateway none
IP access contr ol none
Warning
If the DHCP connection fails on boot up, the V-IP will not have an IP
address.
If this initial configuration does not meet your local r equir ements, adjust t he values
to your nee ds. Y ou may either confi gur e the V -IP via seria l interface, or use the setup
tool that can be found on the CD ROM deliver ed with this package.
V-IP Setup Tool
Main Window
Figure 1-3. V -IP setup tool
3

Chapter 1. The Quick Start Gu ide
Connect the V -IP to your computer either via local network or via USB. Start the
setup tool fr om the CD ROM on the compute r wher e the V -IP is installed. Depending
on the connection (USB or network), the device detection is dif fer ent. A window
opens as seen in Figur e 1-3 .
MAC Address Detection
On t he upper left corner , the MAC addr ess of the V -IP is d isplayed. T o detect the
MAC addr ess manually , pr ess the button “ Refr esh Devices ” . The displayed MAC
addr ess is the same MAC addr ess printed on the white sticker placed on the back
of t he V -IP . If the V -IP is connected via USB, it is classified as a USB device and an
appr opriate drive letter is chosen for this device. On the lower right corner of the
window , ther e ar e two buttons: “ Qu ery Device ” and “ Setup Device ” . Pr ess the
“ Query Device ” button to display the pr econfig- ur ed values of the network
configuration. The values ar e displayed in the text fields located above. If n ecessary ,
adjust
the network settings t o your needs. T o save the changes ente r a user name
and
an a ccor ding passwor d. Then pr ess the “ Setup De- vice ” button.
Authentication
T o adjust t he authenticatio n settings, enter your login as a super user and change your
passwor d.
Super user login
Enter the login name of the super user . The initial value is “ admin ” .
Super user passwor d
Enter the curr ent passwor d for the super user . This initial value is “ hetec ” .
New super user passwor d
Enter the new passwor d for the super user .
New passwor d (confirm)
Re-type the new passwor d for the super user .
T o close the window and accept the changes pr ess the “ OK ” but ton, otherwise pr ess
the “ Cancel ” button.
Configuration via Serial Interface
T o configu r e the V -IP via serial int erface both a serial port r eplicator cable and a null
modem cable ar e r equir ed (available separately). Connect the encl osed Null Modem
Cable to the serial interface with the bl ack con- nector on the port r eplicator . The
serial interface need s to be adjusted with the parameters as shown in T able 1-2 .
4

Chapter 1. The Quick Start G uide
T able 1-2. Serial parameters
Parameter Value
Bits/second 115200
Data bits 8
Parity no
Stop bits 1
Flow contr ol none
Use a terminal softwar e (e.g. hyperterm or minicom ) to connect to the V -IP .
Reset the V -IP , and immediately pr ess the “ ESC ” key . Y ou wil l see a “ => ” pr ompt.
Enter the command “ config ” , and pr ess the key “ ENTER ” . Quite soon afterwar ds
you ar e asked to adjust the IP auto configurat ion, the IP ad dr ess, the net m ask, and
the default gateway . Pr essing the “ ENTER ” key without entering values does not
change se ttings. The gate way value has to be set to 0.0.0.0 (for no gateway) or
any other valu e for the IP addr ess of the gatew ay . After the confirmation th e V -IP
performs a r eset using the new values as set befor e.
Web Interface
The V -IP may be accessed using a standar d Java e nabled web br owser . Y ou m ay use
the HTTP pr otocol or a secur e enc rypted connection via HTTPS. Just enter the con-
figur ed IP addr ess of the V -IP into your web br owser . The initial login settings ar e:
T able 1-3. Standard User Set tings
Parameter Value
Login admin
Passwor d hetec
Changing these settings to user specific values is str ongly r ecommended and can be
done on the “ Use r Management ” page (see the Section called Users And Gr oups in
Chapter 6 ).
The Remote Console
The Remote Con sole is the r e dir ected scr een, keyboar d and mou se of the r emote host
system in which the V -IP is installed. The web br owser which is used for accessing
the V -IP has to supply a Java Runtime Envir onment version 1.1 or h igher . However ,
it is str ongly r ecommended to install Sun JVM 1.4. The Remote Console will behave
exactly the same way as if you wer e sitting dir ectly in fr ont of the scr een of your
r emote system. That means that both th e keyboar d and mouse can be used in the
usual way . Open the console by selecting the pr eview pictur e on the main site of the
HTML fr ontend. Figur e 1-4 shows the top of the Remote Console.
5

Chapter 1. The Quick Start Gu ide
Figure 1-4. T op part of the Remote Console
Ther e ar e some options to cho ose fr om the menu, the important ones ar e the follow-
ing:
Auto Adjust button
If the v ideo displaye d is of bad quality or distorted in some way , pr ess this button
and w ait a fe w seconds while the V -IP tries to adjust itself for the bes t possible
video quality .
Sync Mouse
Choose this op tion in or der to synchr oni ze the local with the r emote mouse cur -
sor . This is especially necessary when using accelerated mouse settings on the
host system. In general, the r e is no need to change mouse settings on that.
V ideo Settings in Options Menu
This ope ns a new window with elements to contr ol the V -IP V ideo Settings. Y ou
can change some values, for instance r elated to brightn ess and contrast of the
pictur e displayed, which may impr ove the video quality . It is also possible to
r evert to the default setti ngs for all video modes or only the curr ent one.
Note: At first start, if the local mouse pointer is not synchronized with the remote mouse
pointer,
press the Auto Adjust Button once.
6

Chapter 2. Introduction
Introduction
The V -IP is manufactur er -independ ent r emote administration system. The V -IP
works as an integrated solution on your server system. Based on an embedded
operating system, the V -IP pr ovides both exceptional stability and permanent
availability indep endent of the pr esent st ate of the server ’s oper ating system. As a
system administrator , you have en tir e contr ol and location-independent r emote
access to r eact upon both critical incidents and cases of necessary maintenan ce.
Figure 2-1. V -IP
Features
The V -IP defines a new class of r e mote access devices . It combines digital r emote
access via IP networks wit h compr ehensive and integrated system manageme nt. The
V -IP of fers convenient, r emote KVM access and contr ol via LAN or Internet. It
captur es, digitizes, and compr esses video and transmits it with keyboar d and mouse
signals to and fr om a r emote computer . Remote access and contr ol softwar e r uns on
its embedded pr ocessors only b ut not on mission critical servers, so that ther e is no
interfer ence with server operation or impact on network performance. Furthermor e,
the V -IP of fers additional r emote power management w ith the help of optional
available devic es. Featur es of the V -IP ar e:
• KVM (keyboar d, video, m ouse) access over IP or analog telephone line
• No impact on server or network performance
• Automatically senses v ideo r esolution for best possible scr een captur e
• High-performance mou se tracking and synchr onization
• Port to connect a user c onsole for dir ect analogous access to KVM switch
• Local Mouse suppr essio n (only when using SUN’s Java V irtual Machine)
7

Chapter 2. Intr oduction
V-IP
System Components
The V -IP is a stand alone p r oduct with the following dimensions:
95mm (D) x 25mm (H) x 72mm (W)
The V -IP is shipped with:
• a base unit
• an external power supp ly ( HETEC SA-051A5F-12 )
• a power cor d
• a KVM cable
• transpar ent equipment feet
• an Installation and User Manual on a CD ROM
• a quick start guide
• a port r eplicator cable (VGA, PS/2, serial) (item #7020036)
A vailable separately (op tional):
• an Inline Power Module IPM 220-L (item #8400400)
When the Server is up and running
The V - IP gives you full co ntr ol over t he r emote se rver . The Ma nagement Console
allows you to acce ss the r emote server ’s graphics, keyb oar d and mouse and to send
special commands to the s erver . Y ou can also perform periodic maintenance of the
server . Using the Console Redir ec- tion Service you can do th e following:
• Reboot the system (a gr aceful shutdown)
• W atch the boot pr ocess
• Boot the system fr om a se parate partition to load the diagnostic envir onm ent
• Run special diagnostic pr ograms
When the Server is dead
Obviously , fixing har dwar e defects is not possible using a r emot e management de-
vice. Nevertheless, the V -IP gives t he administrator valuable information about the
type of a har dwar e failur e. Serious har dwar e failur es can be categorized into five
dif fer ent categories with dif- fer ent chances to happen
1
:
T able 2-1. Hardware failures
Category Probability
Har d disk failur e 50%
Power cable detached, powe r supply failur e 28%
8

Chapter 2. Intr oduction
Category Probability
CPU, Controller , motherboa r d failur e 10%
CPU fan failur e 8%
RAM failur e 4%
Using the V -IP , administrators can determine whi ch kind of serious har dwar e failur e
has occurr ed (see T able 2-2 ).
T able 2-2. Host system failu res and how they are detected
Type of failure Detected by
Har d disk failur e Console scr een, CMOS set-up
information
Power cable detached, powe r supply
failur e
Server r emains in powe r of f state after
power on command has be en given.
CPU, Controller , main boar d failur e Power supply is on, but ther e is no
video output.
CPU fan failur e By server specific management softwar e
RAM failur e Boot-Sequence on boot console
Notes
1. Accor ding to a survey made by the Intel Corp.
9

Chapter 2. Intr oduction
10

Chapter 3. Installation
Operation Overview
The V -IP r edir ects local keyboar d, mouse and video data to a r emote administration
console. All data is transm itted with the TCP/IP pr otocol family .
The V -IP can be used in both a multi-administrator and multi-server envir onment.
Combining one or mor e V -IP s with a single KVM swi tch allows access to multiple
servers on a single r emote console.
Connectors and Jumpers
Front Side Connectors and Indicators
Figure 3-1. Front Side Conn ectors and Indicators
System port
Attach the system cable to this port.
Power/Status LED
Displays the status of the V -IP :
• LED off: the V -IP has no or not enough power
• LED blinking: the V -IP is booting up (if this pr ocess takes longer than one
minute, the r eason may be a lack of power).
• LED on: the V -IP is up and r unning.
If the V -IP is connected via USB o nly and the Power/Status LED tends not to
stop blinking afte r one minute, the V -IP may not r eceive enough power via USB.
In that case attach the enclo sed power supply to the V -IP .
Power supply DC 5V
Attach the enclosed power supply to the V -IP .
• V oltage: 5V
• Curr ent: 1.5 A
11

Chapter 3. Installation
RJ45 Ethernet
UTP3/5 cables can be conne cted to the V -IP using this standar d RJ45 jack.
Rear Side Connectors
Figure 3-2. Rear Side Conne ctors
Port r eplicator Her e you may attach an optional port r eplicator e nabling PS/2
support, serial and local console.
Connecting the V-IP to the Host System
Perform the following steps in or der to connect the KVM signals of the server system
to the V -IP :
1. Connect the pr e-mounted s ystem cable to
• The VGA outlet of your server o r the local console video port of yo ur KVM
switch.
• The USB to one of the USB interfaces of your se rver or your USB-KVM
switch.
2. Connect the RJ45 Ethernet connector to your local Ethern et hub using a CA T5
cable.
3. Connect the e xternal power supply to the 5V power connector and power on
the V -IP .
Warning
The USB standard guarantees up to 500mA power per single USB port.
The
V-IP needs up to 700mA current and therefore does not work on
USB
alone. However, most of the current USB ports provide more than
700mA so that no external power is needed to power the V-IP . Taking
more
power from a USB port than specified may cause damage to your
computer
and is therefore not recommended.
12