HIK VISION DS-TMC403-E User manual

All-in-One Entrance & Exit Machine
User Manual

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© 2021 Hangzhou Hikvision Digital Technology Co., Ltd. All rights
reserved.
About this Manual
The Manual includes instructions for using and managing the Product.
Pictures, charts, images and all other information hereinafter are for
description and explanation only. The information contained in the Manual
is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision
website (https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals
trained in supporting the Product.
Trademarks
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their
respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS
MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE,
SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH ALL
FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE
USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL
HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR
LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH
THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR
INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY
RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,

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VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER,
HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE
LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR
USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE
RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT
LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR
DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL NOT USE
THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION,
THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL
WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR
EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATTER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved
by the party responsible for compliance could void the user’s authority to
operate the equipment.
FCC compliance: This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:

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1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too
are marked with "CE" and comply therefore with the
applicable harmonized European standards listed under the
EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS
Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste
in the European Union. For proper recycling, return this
product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a
battery that cannot be disposed of as unsorted municipal
waste in the European Union. See the product
documentation for specific battery information. The battery
is marked with this symbol, which may include lettering to
indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling,
return the battery to your supplier or to a designated collection point. For
more information see: www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
Safety Instructions
Use of the product must be in strict compliance with the local laws and
regulations. Please shut down the device in prohibited area.
Use of the product must be in strict compliance with the local electrical
safety regulations.
Use the power adapter provided by qualified manufacturer. Refer to the
product specification for detailed power requirements.
It is recommended to provide independent power adapter for each
device as adapter overload may cause over-heating or a fire hazard.
Make sure that the power has been disconnected before you wire,

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install, or disassemble the device in the authorized way according to the
description in the manual.
To avoid electric shock, DO NOT directly touch exposed contacts and
components once the device is powered up.
DO NOT use damaged power supply devices (e.g., cable, power adapter,
etc.) to avoid electric shock, fire hazard, and explosion.
DO NOT directly cut the power supply to shut down the device. Please
shut down the device normally and then unplug the power cord to avoid
data loss.
The socket-outlet shall be installed near the equipment and shall be
easily accessible.
Make sure the power supply has been disconnected if the power
adapter is idle.
Connect to earth before connecting to the power supply.
Ensure correct wiring of the terminals for connection to an AC mains
supply.
An overcurrent protective device confirming to the power supply
specification shall be incorporated external to the equipment, not
exceeding the specification of the building. Refer to the specification for
the detailed power supply requirement.
To avoid heat accumulation, good ventilation is required for a proper
operating environment.
Store the device in dry, well-ventilated, corrosive-gas-free, no direct
sunlight, and no heating source environment.
Avoid fire, water, and explosive environment when using the device.
Install the device in such a way that lightning strikes can be avoided.
Provide a surge suppressor at the inlet opening of the equipment under
special conditions such as the mountain top, iron tower, and forest.
Keep the device away from magnetic interference.
Avoid device installation on vibratory surfaces or places. Failure to
comply with this may cause device damage.
DO NOT touch the heat dissipation component to avoid burns.
DO NOT expose the device to extremely hot, cold, or humidity
environments. For temperature and humidity requirements, see device
specification.

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No naked flame sources, such as lighted candles, should be placed on
the equipment.
DO NOT touch the sharp edges or corners.
To prevent possible hearing damage, DO NOT listen at high volume
levels for long periods.
This equipment is suitable for mounting on concrete or other
non-combustible surface only.
DO NOT stare at the light source when the supplement light is working.
The light may cause blue light hazard to your retina.
When you install or maintain the device without protection, stay at the
safety range or the area which cannot be irradiated directly by the light
source.
If smoke, odor, or noise arises from the device, immediately turn off the
power, unplug the power cable, and contact the service center.
If the device cannot work properly, contact the store you purchased it or
the nearest service center. DO NOT disassemble or modify the device in
the unauthorized way (For the problems caused by unauthorized
modification or maintenance, the company shall not take any
responsibility).
Keep all packaging after unpacking them for future use. In case of any
failure occurred, you need to return the device to the factory with the
original packaging. Transportation without the original packaging may
result in damage to the device and the company shall not take any
responsibility.
Please enforce the protection for the personal information and the data
security as the device may be confronted with the network security
problems when it is connected to the Internet. Contact us if network
security risks occur.
Please understand that you have the responsibility to configure all the
passwords and other security settings about the device, and keep your
user name and password.
DO NOT touch the lens with fingers directly in case the acidic sweat of
the fingers erodes the surface coating of the lens.
DO NOT aim the lens at the strong light such as sun or incandescent
lamp. The strong light can cause fatal damage to the device.

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Clean the screen with soft and dry cloth or other substitutes to wipe the
interior and exterior surface. DO NOT use alkaline detergents. Protect
the screen from scratches.
DO NOT disconnect the power during formatting, uploading, and
downloading. Or files may be damaged.
DO NOT charge the battery continuously more than one week.
Overcharging may shorten the battery life.
Battery will discharge gradually if it is not used for a long time. It must be
recharged before using.
If the device contains dismountable battery, store the device and battery
separately if it is not used.
The battery must be charged and discharged every three months if it is
not used, and recharged to 60% to 70% power percentage to store.
The scrapped battery should be discarded in compliance with the local
laws and regulations. If there are no corresponding laws or regulations,
throw it in a hazardous trash can.
DO NOT pierce the battery or shorten the electrodes, or it may cause
explosion or fire hazard.
DO NOT dispose of the battery into fire or a hot oven, or mechanically
crush or cut the battery, which may result in an explosion.
CAUTION: Please use the specific battery supported by the device, or it
may cause explosion. If the battery is damaged and needs to be changed,
contact the device manufacturer or local distributor.
If the device contains button battery, keep it far away from children.
DO NOT expose the battery pack or battery combination to sunlight, fire,
or similar overheated environment. DO NOT leave the battery in an
extremely high temperature surrounding environment or subject the
battery to extremely low air pressure, which may result in an explosion
or the leakage of flammable liquid or gas.
Keep new and used batteries away from children. If the battery
compartment does not close securely, stop using the product and keep it
away from children.

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Appearance
❶
1
2
3
5
4
No.
Description
No.
Description
1
Lock
4
Supplement light
2
Lens
5
Loudspeaker
3
Display screen
/
/

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❷
No.
Description
No.
Description
1
Microphone
4
Display screen
2
Staff service button
5
Supplement light window
3
Capture camera
window
6
Loudspeaker

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Installation
Note: Never place the equipment in an unstable location. The equipment
may fall, causing serious personal injury or death. Install safety protection
equipment if necessary. Check regularly.
❶
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