HIK VISION Hik IP Receiver Pro User manual

Hik IP Receiver Pro
User Manual

Legal Informaon and Symbol Convenons
Symbol Convenons
The symbols that may be found in this document are dened as follows.
Symbol Descripon
Danger
Indicates a hazardous situaon which, if not avoided, will or could
result in death or serious injury.
Cauon
Indicates a potenally hazardous situaon which, if not avoided, could
result in equipment damage, data loss, performance degradaon, or
unexpected results.
Note Provides addional informaon to emphasize or supplement
important points of the main text.
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Contents
Chapter 1 Overview .................................................................................................................... 1
1.1 Introducon ........................................................................................................................... 1
1.2 Running Environment ............................................................................................................ 1
Chapter 2 Installaon ................................................................................................................. 2
2.1 Port Instrucon ...................................................................................................................... 2
2.2 Install Hik IP Receiver Pro ....................................................................................................... 3
2.3 Acvate Hik IP Receiver Pro ................................................................................................... 3
Chapter 3 Device Management ................................................................................................... 5
3.1 Add Hikvision Device(s) Managed in Hik-ProConnect ............................................................ 5
3.2 Add Single Third-Party Device ................................................................................................ 6
3.3 Add Third-Party Devices in a Batch ........................................................................................ 6
3.4 Enable Alarm Service and Set Zone ....................................................................................... 7
Chapter 4 Basic Conguraon ..................................................................................................... 9
4.1 Access Hik-ProConnect .......................................................................................................... 9
4.2 System Sengs ...................................................................................................................... 9
4.2.1 Congure Hik IP Receiver Pro Name ........................................................................... 10
4.2.2 Change Password for Admin User ............................................................................... 10
4.2.3 Congure Time ............................................................................................................ 10
4.3 System Maintenance ............................................................................................................ 10
4.4 Network Sengs .................................................................................................................. 11
4.4.1 Edit Port ...................................................................................................................... 11
4.4.2 Set NIC for Hik IP Receiver Pro .................................................................................... 12
4.4.3 Set NAT ........................................................................................................................ 12
4.4.4 Set HTTPS .................................................................................................................... 13
Chapter 5 Storage Sengs ........................................................................................................ 15
5.1 Set Downloading Time and Select Storage Disk for Alarm-Related Videos .......................... 15
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5.2 Set Recording Server for Second Video Vericaon ............................................................ 16
Chapter 6 Automaon Output Management ............................................................................ 17
6.1 Congure Protocol Parameters ............................................................................................ 17
6.2 Check Event Monitor Logs ................................................................................................... 20
6.3 Add CID Events for Transcoding ........................................................................................... 21
6.4 Edit Encoding Device Event and Device Online/Oine Event .............................................. 21
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Chapter 1 Overview
1.1 Introducon
As a protocol converter, the Hik IP Receiver Pro connects devices and ARC (alarm receiving center)
for data transmission, through LAN or WAN.
You can add devices (including AX Pro security control panel, network camera, NVR, and DVR)
managed on the Hik-ProConnect to the Hik IP Receiver Pro to integrate them to the ARC through
Sur-Gard protocol, Ademco 685 protocol, Manitou protocol, or SBN protocol. Aer correct
conguraons on the Hik IP Receiver Pro and the ARC, the Hik IP Receiver Pro can receive and
transmit alarms and alarm-related videos from devices on the Hik IP Receiver Pro to the ARC for
nocaon and video vericaon.
This manual guides you to congure the Hik IP Receiver Pro. To ensure a proper usage and stability
of the Hik IP Receiver Pro, refer to the contents below and read the manual carefully before
installaon and operaon.
1.2 Running Environment
The following is recommended system requirement for running the Hik IP Receiver Pro.
Operang System
Microso Windows 10 (64-bit) / Windows Server 2012 R2 (64-bit) / Windows Server 2016 (64-
bit)
Note
For Windows Server 2012 R2 (64-bit), the patch KB2999226 is required to be installed.
CPU
Intel Core i5-7500 @ 3.0 GHz, four-core or above
RAM
8 GB or above
NIC
Gigabit-NIC with latest driver
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Chapter 2 Installaon
You can install the Hik IP Receiver Pro service to your server or PC, and acvate the service. Then
you can use the service remotely.
2.1 Port Instrucon
Before installing Hik IP Receiver Pro service, ensure the default ports of the Hik IP Receiver Pro are
not used by other services, otherwise the Hik IP Receiver Pro service will be unavailable.
Plaorm Ports
• 80 (TCP) : HTTP port
• 443 (TCP) : HTTPS port
Device Ports
You can edit the device ports if they are conicted with the other ports on your PC.
Port Number Protocol Port Descripon
7661 TCP Used for registering devices to the Hik IP Receiver Pro by
ISUP5.0 protocol.
7662 TCP Used for sending alarms from ISUP5.0 security control
devices to the Hik IP Receiver Pro.
7091 TCP Used for sending picture and video data from ISUP5.0
security control devices to the Hik IP Receiver Pro.
Note
Scan the QR code below to get more details.
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2.2 Install Hik IP Receiver Pro
You can install the Hik IP Receiver Pro service on a computer or server. Aer that, you can start the
service, stop the service or exit the service by watchdog.
Steps
1. Right-click the program le and run as the administrator to enter the welcome panel of the
InstallShield Wizard.
2. Click Next to start the InstallShield Wizard.
3. Click Change... and select a proper directory as required to install the service.
4. Click Next to connue.
5. Oponal: Edit the HTTP port if the port number is conict, otherwise the installaon cannot be
connued.
6. Click Install to begin the installaon.
7. Read the post-install informaon and click Finish to complete the installaon.
Result
Aer successful installaon, the Watchdog service will get started and hide in the nocaon area
of the desktop. Right-click and select the opon to stop the service, start the service, or exist
the service.
Note
• If you install Hik IP Receiver Pro remotely, you need to log into the local computer to show the
Watchdog service.
• A window will pop up asking whether to keep the conguraon le when you re-install the Hik IP
Receiver Pro. You can choose to keep it or not.
2.3 Acvate Hik IP Receiver Pro
By default, Hik IP Receiver Pro predened the administrator user named admin. When you log in to
Hik IP Receiver Pro for the rst me, you are required to create a password for the admin user to
acvate Hik IP Receiver Pro before you can properly congure and operate it.
Before You Start
Make sure you have installed the Hik IP Receiver Pro service.
Steps
1. Enter the address of the computer or server running with Hik IP Receiver Pro service and port
number in the address bar of the web browser, and press Enter key.
Note
The default port is 80. For conguring the port number, see Edit Port for details.
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Example
If the IP address of the computer running Hik IP Receiver Pro service is 172.6.21.96, and the
port number is 80, and you should enter hp://172.6.21.96:80 in the address bar.
2. Enter the password and conrm password for the admin user in the pop-up Acvate Hik IP
Receiver Pro window.
Note
We highly recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case leers, lower case
leers, numbers, and special characters) in order to increase the security of your product.
3. Click Acvate.
The Hik IP Receiver Pro is acvated. And a nocaon for conguring Hik-ProConnect account
prompts.
4. Click Congure to enter the Hik-ProConnect Conguraon page, and congure Hik-ProConnect
parameters.
Note
If you want to congure the Hik-ProConnect parameters later, click Cancel. You can go to the
Hik-ProConnect Conguraon page to congure the parameters aer logging into the Hik IP
Receiver Pro. See Access Hik-ProConnect .
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Chapter 3 Device Management
The Hik IP Receiver Pro can manage mulple device types, e.g. network camera, DVR, NVR, and AX
Pro security control panel. Aer adding devices to the Hik IP Receiver Pro and conguring alarm
service and zone, the Hik IP Receiver Pro can transmit alarms and videos from these devices to
ARC.
Add Device
You can add Hikvision devices managed in the Hik-ProConnect to the Hik IP Receiver Pro, or add
one or more third-party devices to the Hik IP Receiver Pro.
Enable Receiving Alarm and Set Zone
Aer adding devices to the Hik IP Receiver Pro, you can enable alarm service and add zone for
these devices, and then link channels to zones to transmit videos from linked channels to ARC.
3.1 Add Hikvision Device(s) Managed in Hik-ProConnect
You can add Hikvision devices managed on Hik-ProConnect to the Hik IP Receiver Pro. Aer adding
the devices to Hik IP Receiver Pro, the Hik IP Receiver Pro can transmit alarms triggered by these
devices to ARC.
Before You Start
Make sure you have accessed the Hik IP Receiver Pro to Hik-ProConnect. See Access Hik-
ProConnect for details.
Steps
Note
This funcon should be supported by device. Devices including AX Pro security control panel, NVR,
DVR, and network camera support this funcon.
1. On the Device page, click Add to enter the Add Device page.
2. Check Hik Device as the Device Type.
Devices managed on Hik-ProConnect are displayed in the Choose Device eld.
3. Check devices and click Next.
4. Enter account ID.
Note
The account ID should contain only 4 digits, and should be the same with the account ID
congured on ARC.
5. Check to-be-added devices and click OK.
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The added devices are displayed on the Device page.
6. Oponal: Perform the following operaons if necessary.
Edit Device Click to edit device's account ID.
Delete Device Click to delete a device; or check mulple devices and click
Delete to delete the checked devices.
Enable Alarm Service
and Set Zone
See Enable Alarm Service and Set Zone for details.
3.2 Add Single Third-Party Device
You can add a third-party device to the Hik IP Receiver Pro by entering device account ID and
device name.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check Third-Party Device as the Device Type.
3. Select Single Adding as the Adding Mode.
4. Enter account ID and device name.
Note
The account ID should contain only 4 digits, and should be the same with the account ID
congured on ARC.
5. Click OK.
6. Oponal: Perform the following operaons if necessary.
Edit Device Click to edit device's account ID and device name.
Delete Device Click to delete a device; or check mulple devices and click
Delete to delete the selected devices.
Enable Alarm Service
and Set Zone
See Enable Alarm Service and Set Zone for details.
3.3 Add Third-Party Devices in a Batch
When there are mulple third-party devices to add, you can enter the device informaon in a
predened template and then import it to the Hik IP Receiver Pro to add them in a batch.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check Third-Party Device as the Device Type.
3. Select Batch Import as the Adding Mode.
4. Click Export and save the predened template (CSV le) on your PC.
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5. Open the exported template le and enter the required informaon of the devices to be added.
Account ID
The account ID should contain only 4 digits, and should be the same with the account ID
congured on ARC.
Device Name
You can custom the device name.
6. Click Import and select the edited template.
7. Click OK to import the device informaon to the Hik IP Receiver Pro.
The devices are added to the Hik IP Receiver Pro and displayed on the device list.
8. Oponal: Perform the following operaons if necessary.
Edit Device Click to edit device's account ID and device name.
Delete Device Click to delete a device; or check mulple devices and click
Delete to delete the checked devices.
Enable Alarm Service
and Set Zone
See Enable Alarm Service and Set Zone for details.
3.4 Enable Alarm Service and Set Zone
To receive and transmit alarms sent by devices added to Hik IP Receiver Pro, you should enable
alarm service and set zone for them beforehand. For AX Pro with zones and linked channels
already congured on the device conguraon page, the Hik IP Receiver Pro can transmit alarms
and videos once the alarm service is enabled. For encoding device, only if you have set zones and
linked channels to zones can the Hik IP Receiver Pro can transmit alarms and videos from the linked
channels to ARC for vericaon.
Before You Start
• Make sure you have added at least one device to the Hik IP Receiver Pro.
• If you are going to link channels to devices managed by the Hik-ProConnect, make sure you have
accessed the Hik IP Receiver Pro to Hik-ProConnect. See Access Hik-ProConnect for details.
Steps
1. On the Device page, select a device and click in the Operaon column to enter the alarm
service and zone sengs page.
2. Check Enable Alarm Service to enable alarm service.
Note
• By default, it is enabled.
• If this funcon is disabled, the Hik IP Receiver Pro will not receive or transmit alarms from this
device.
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Figure 3-1 Enable Alarm Service and Set Zone
3. Oponal: Click Add Zone to add a zone for the device.
Note
• For encoding devices and third-party devices, you need to add zones for them on the Hik IP
Receiver Pro, and zone No. should be the same with the zone No. congured on ARC.
• For AX Pro, the Hik IP Receiver Pro will automacally get zone informaon and linked
channels congured on the device. So you do not need to add zones for AX Pros on the Hik IP
Receiver Pro.
• Make sure the zone informaon you set are the same with the zone informaon set on ARC,
or the Hik IP Receiver Pro will fail to transmit videos from the zones-linked channels to ARC.
4. Link channels to zone.
1) Select a zone and click Selected Channels to enter the Link Channel page.
2) Select an encoding device on the le.
Channels of the device are displayed on the right.
Note
• You can only select encoding devices in the same site with the AX Pro on Hik-ProConnect.
• For encoding devices, you can only link their own channels to their zones.
• For third-party devices, you can link channels of devices in any other sites to their zones,
but the third-party devices and the linked channels should share the same ARC.
3) Check channels to be linked and click Save.
Note
No more than four channels can be linked to a zone.
The linked channels are displayed on the alarm service and zone sengs page.
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Chapter 4 Basic Conguraon
Conguraon module provides basic sengs of the Hik IP Receiver Pro such as accessing Hik-
ProConnect, system sengs, system maintenance, network sengs, and storage sengs.
4.1 Access Hik-ProConnect
Aer accessing the Hik IP Receiver Pro to the Hik-ProConnect, you can add devices managed on the
Hik-ProConnect to the Hik IP Receiver Pro, and the Hik IP Receiver Pro can receive and transmit
alarms and videos from these devices to ARC.
Note
Make sure you have nished the authorizaon for ARC.
Enter the following parameters and click Save to access the Hik IP Receiver Pro to the Hik-
ProConnect.
Hik-ProConnect Address
Enter the address of the Hik-ProConnect. The Hik-ProConnect server locates in Europe, and the
address is hp://ieu.hik-proconnect.com.
User Name (ARC ID)
ARC Soware Provider should apply for it by sending email to Hikvision. See Prepare for ARC
Integraon for details.
Password (ARC Key)
ARC Soware Provider should apply for it by sending email to Hikvision. See Prepare for ARC
Integraon for details.
Connect Status
Connected indicates that the Hik IP Receiver Pro is now accessed to the Hik-ProConnect, and if
devices managed on the Hik-ProConnect are added to the Hik IP Receiver Pro, the Hik IP
Receiver Pro can transmit alarms and videos from these devices to ARC.
Not Connected indicates that the Hik IP Receiver Pro is not accessed to the Hik-ProConnect, and
the Hik IP Receiver Pro will fail to transmit alarms and videos from devices managed on the Hik-
ProConnect to ARC.
4.2 System Sengs
You can set the system parameters, such as changing admin user's password, eding product
name, etc.
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4.2.1 Congure Hik IP Receiver Pro Name
You can view the Hik IP Receiver Pro informaon and edit the its name according to the actual
needs.
Steps
1. Click Conguraon → System → Informaon .
2. View the gateway informaon, including the version, model, and operang system.
3. Enter a name according to the actual needs.
4. Click Save.
4.2.2 Change Password for Admin User
You can change password for login if you need.
Steps
1. Click Conguraon → System → User .
2. Click Change to enter the Change Password page.
3. Enter the old password, password, and conrm password.
4. Click Save.
What to do next
You are required to log in to the Hik IP Receiver Pro service again.
4.2.3 Congure Time
The Hik IP Receiver Pro supports eding the me zone, date, and me for it.
Steps
1. Click Conguraon → System → Time .
2. Select a me zone for the computer where the Hik IP Receiver Pro is running. Generally, you
select the me zone where this computer locates.
3. Set the date and me for the Hik IP Receiver Pro.
-Click to select a date and me.
-Check Synchronize with Computer Time to used the current computer's date and me.
4. Click Save.
4.3 System Maintenance
You can enable log and export logs to your local PC.
Steps
1. Click Conguraon → Maintenance to enter the System Maintenance page.
2. Check Enable Log.
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3. Select the log level.
Note
• Only the logs with the log level higher than the congured level can be recorded.
• The log level is Warning by default. We recommend seng Debug as the log level to make it
easier to nd error details. If you select Debug as the log level, the Hik IP Receiver Pro
performance will be degraded.
4. Click Save to save the sengs.
5. Oponal: Click Export to download logs to your PC.
4.4 Network Sengs
You need to congure network parameters of the Hik IP Receiver Pro correctly to ensure the
normal communicaon.
Various network conguraon services are provided, including port eding, NIC card switching,
Network Address Translaon (NAT) conguraon, and HTTPS cercaon installaon.
4.4.1 Edit Port
Some default ports of the Hik IP Receiver Pro can be edited if they are already used by other
services.
Click Conguraon → Network → Port , edit the plaorm port numbers and device port numbers
and save the port sengs. The port status indicates whether the ports are already occupied.
Normal
The port is not occupied.
Conict
The port is already occupied. You need to enter another port number to avoid communicaon
failures.
Plaorm Port
Click Plaorm Port to edit the following ports used for data transmission from devices to the Hik IP
Receiver Pro.
HTTP Port
Used for web browser access in HTTP protocol. By default, the HTTP Port is 80.
HTTPS Port
By default, the HTTPS Port is 443.
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Device Port
Click Device Port to edit the ports used for data transmission from the Hik IP Receiver Pro to
devices.
Note
Restart the Hik IP Receiver Pro aer eding the device port, or the sengs will not take eect.
4.4.2 Set NIC for Hik IP Receiver Pro
For the Hik IP Receiver Pro running on the PC with mulple NICs, you need to select one NIC for
communicaon.
Steps
1. Click Conguraon → Network → Access Network to enter the NIC seng page.
2. Click in the IP Address column to switch the NIC.
3. Click Save to save the sengs.
Note
• By default, the Hik IP Receiver Pro will restart automacally aer saving the sengs.
• You should restart the Hik IP Receiver Pro aer eding the IP address of the computer where
the Hik IP Receiver Pro runs.
• If you have edited NIC for the Hik IP Receiver Pro, make sure the server address congured on
the device is the same with the selected NIC.
4.4.3 Set NAT
If port mapping is required, you need to set the parameters of port mapping on a router
beforehand, and then enter the external port number and external IP address on the NAT page.
Click Conguraon → Network → NAT to enter the NAT seng page. Check Enable to enable
Plaorm Port Mapping or Device Port Mapping funcon. Enter the corresponding external ports
and external IP addresses of the Hik IP Receiver Pro and save the sengs.
Plaorm Port Mapping
Used for accessing the Hik IP Receiver Pro by Web browser.
Device Port Mapping
Used for receiving data from ISUP devices. Once it's disabled, the funcon of linking directly or by
Hik-ProConnect Server cannot be used.
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Note
• By default, the Hik IP Receiver Pro will restart automacally aer saving the sengs.
4.4.4 Set HTTPS
HTTPS provides authencaon of the web site and its associated web server, which protects
against aacks. For example, if you set the port number as 443 and the IP address is 192.168.1.64,
you may access the device by entering hps://192.168.1.64:443 via a web browser. The Hik IP
Receiver Pro provides three installing methods of HTTPS cercate.
Steps
1. Click Conguraon → Network → HTTPS to enter the HTTPS Seng page.
2. Check one of the installaon methods to set HTTPS cercate.
Create self-signed
cercate.
Enter the Country, Domain/IP, Validity and other informaon, and
then click Save.
Note
If you already had a cercate installed, the "Create self-signed
cercate." is grayed out.
Signed cercate is
available, start the
installaon now.
Click Browse to select a signed cercate saved in the PC, and then
click Install.
Create the cercate
request rst and
connue the
installaon.
a. Click Create to create the cercate request. Enter the required
informaon in the pop-up window and click OK to save.
b. Download the cercate request and submit it to the trusted
cercate authority for signature.
c. Aer receiving the signed valid cercate, click Browse to select
the downloaded cercate saved in the PC, and then click
Install.
There will be the cercate informaon aer successfully creang and installing the cercate.
3. Check Enable to enable the installed cercate.
4. Click Save to save the sengs.
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Figure 4-1 Installed Cercate
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Chapter 5 Storage Sengs
Two storage modes are provided: PC disk storage or Recording Server.
•Storage Disk: Alarm-related videos will be stored in the selected disk of your PC, and you can set
the downloading me for the alarm-related videos.
•Recording Server: Aer connecng the Hik IP Receiver Pro to the Recording Server, you can back
up alarm-related videos to the Recording Server by the Hik VideoPlugin. When you need a
second video vericaon for alarm-related details, you can view the video stored in Recording
Server by the Hik VideoPlugin.
5.1 Set Downloading Time and Select Storage Disk for Alarm-Related
Videos
You can set the downloading me of alarm-related videos and select storage disk for the
downloaded videos.
Steps
Note
The videos could not be stored normally with free space less than 200 MB. Please make enough
free space to avoid storage failure. We recommend 50 GB or above.
1. Click Conguraon → Storage → Storage Sengs to enter the Storage Sengs page.
2. Set the me for downloading alarm-related video.
Before Alarm
Take 10 as an example, the Hik IP Receiver Pro starts downloading alarm-related videos 10
seconds before an alarm is triggered. This value ranges from 3 to 100, and is 10 by default.
Aer Alarm
Take 10 as an example, the Hik IP Receiver Pro stops downloading alarm-related videos 10
seconds aer an alarm is triggered. This value ranges from 4 to 100, and is 10 by default.
3. Select a disk to store the les.
4. Click Save to save the sengs.
Note
The videos and pictures will be saved in the default folder for 48 hours, aer which they will be
deleted automacally.
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5.2 Set Recording Server for Second Video Vericaon
A Recording Server is used for backing up alarm-related videos from devices added to the Hik IP
Receiver Pro. You can back up an alarm-related video to the Recording Server by the Hik
VideoPlugin. When you need a second video vericaon for alarm-related details, you can view the
video stored in Recording Server by the Hik VideoPlugin.
Before You Start
Make sure you have properly installed, acvated, and congured Recording Server beforehand.
Steps
1. Click Conguraon → Storage → Recording Server to enter the Recording Server page.
2. Congure Recording Server parameters.
Address
Enter the Recording Server's IP address.
Port
Enter the port number of the Recording Server.
User Name
Enter the user name of the Recording Server.
Password
Enter the password of the Recording Server.
Enable WAN Access
If the Recording Server belongs to dierent network domain from the Hik IP Receiver Pro or
the Hik VideoPlugin, enable this funcon to enable mapping between the Recording Server
and the Hik IP Receiver Pro/Hik VideoPlugin.
WAN IP Address
Enter the mapped IP Address of the Recording Server.
WAN Port Number
Enter the mapped port number of the Recording Server.
3. Click Save to connect the Hik IP Receiver Pro to Recording Server.
Connect Status
Connected indicates that the Hik IP Receiver Pro is connected to the Recording Server, and
you can back up alarm-related videos to the Recording Server by the Hik VideoPlugin.
Not Connected indicates that the Hik IP Receiver Pro is not connected to the Recording
Server, and you will fail to back up alarm-related videos to the Recording Server by the Hik
VideoPlugin.
Hik IP Receiver Pro User Manual
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