HIK VISION 21 Series User manual

Network Dome
Cameras
21xx and 31xx Series
Quick Start Guide

QSG Network Dome Camera
Quick Start Guide
COPYRIGH ©2018−2020 Hangzhou Hikvision Digital echnology Co.,
Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital echnology Co.,
Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
his user manual (hereinafter referred to be “the Manual”) cannot be
reproduced, changed, translated, or distributed, partially or wholly, by
any means, without the prior written permission of Hikvision. Unless
otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the
Manual.
About this Manual
his Manual is applicable to Network Dome Camera.
he Manual includes instructions for using and managing the product.
Pictures, charts, images and all other information hereinafter are for
description and explanation only. he information contained in the
Manual is subject to change, without notice, due to firmware updates or
other reasons. Please find the latest version in the company Website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Ackno ledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective owners.
Legal Disclaimer
O HE MAXIMUM EX EN PERMI ED BY APPLICABLE LAW, HE
PRODUC DESCRIBED, WI H I S HARDWARE, SOF WARE AND
FIRMWARE, IS PROVIDED “AS IS,” WI H ALL FAUL S AND ERRORS, AND
HIKVISION MAKES NO WARRAN IES, EXPRESS OR IMPLIED, INCLUDING
WI HOU LIMI A ION, MERCHAN ABILI Y, SA ISFAC ORY QUALI Y,
FI NESS FOR A PAR ICULAR PURPOSE, AND NON-INFRINGEMEN OF
HIRD PAR Y. IN NO EVEN WILL HIKVISION, I S DIREC ORS, OFFICERS,
EMPLOYEES, OR AGEN S BE LIABLE O YOU FOR ANY SPECIAL,
CONSEQUEN IAL, INCIDEN AL, OR INDIREC DAMAGES, INCLUDING,
AMONG O HERS, DAMAGES FOR LOSS OF BUSINESS PROFI S, BUSINESS
IN ERRUP ION, OR LOSS OF DA A OR DOCUMEN A ION, IN
CONNEC ION WI H HE USE OF HIS PRODUC , EVEN IF HIKVISION HAS

QSG Network Dome Camera
BEEN ADVISED OF HE POSSIBILI Y OF SUCH DAMAGES.
REGARDING O HE PRODUC WI H IN ERNE ACCESS, HE USE OF
PRODUC SHALL BE WHOLLY A YOUR OWN RISKS. HIKVISION SHALL
NO AKE ANY RESPONSIBILI IES FOR ABNORMAL OPERA ION, PRIVACY
LEAKAGE OR O HER DAMAGES RESUL ING FROM CYBER A ACK,
HACKER A ACK, VIRUS INSPEC ION, OR O HER IN ERNE SECURI Y
RISKS; HOWEVER, HIKVISION WILL PROVIDE IMELY ECHNICAL
SUPPOR IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDIC ION. PLEASE CHECK ALL
RELEVAN LAWS IN YOUR JURISDIC ION BEFORE USING HIS PRODUC
IN ORDER O ENSURE HA YOUR USE CONFORMS HE APPLICABLE
LAW. HIKVISION SHALL NO BE LIABLE IN HE EVEN HA HIS
PRODUC IS USED WI H ILLEGI IMA E PURPOSES.
IN HE EVEN OF ANY CONFLIC S BE WEEN HIS MANUAL AND HE
APPLICABLE LAW, HE LA ER PREVAILS.
Regulatory Information
For products that support Wi-Fi or cellular data:
(Marked with a “W”, “GLT”, “GLE”, “GLF”, “GE”, “GT” or “GW” in the Part
of a product model.
Product Model Example: Part A-Part B-Part . Part is optional.)
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
FCC Compliance: his equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. hese limits are designed to provide reasonable protection
against harmful interference in a residential installation.
his equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

QSG Network Dome Camera
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•Consult the dealer or an experienced radio/ V technician for help.
his equipment should be installed and operated with a minimum
distance of 20 cm between the radiator and your body.
FCC Conditions
his device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
•his device may not cause harmful interference.
•his device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
his product and, if applicable, the supplied accessories too
are marked with “CE” and comply therefore with the
applicable harmonized European standards listed under the
Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU,
the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE Directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info
2006/66/EC (Battery Directive): his product contains a
battery that cannot be disposed of as unsorted municipal
waste in the European Union. See the product
documentation for specific battery information. he battery
is marked with this symbol, which may include lettering to indicate
cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return
the battery to your supplier or to a designated collection point. For
more information see: www.recyclethis.info
Industry Canada ICES-003 Compliance
his device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera
his device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
•his device may not cause interference, and
•his device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitation est
autorisée aux deux conditions suivantes :
•l'appareil ne doit pas produire de brouillage, et
•l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. o reduce potential
radio interference to other users, the antenna type and its gain should
be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is
not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le present
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et
son gain de sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une
communication satisfaisante.
his equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale de
20 cm entre le radiateur et votre corps.
For products that do not support Wi-Fi or cellular data:
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

QSG Network Dome Camera
FCC Compliance: his equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. hese limits are designed to provide reasonable protection
against harmful interference in a residential installation. his equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•Consult the dealer or an experienced radio/ V technician for help.
FCC Conditions
his device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
•his device may not cause harmful interference.
•his device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
his product and, if applicable, the supplied accessories too
are marked with “CE” and comply therefore with the
applicable harmonized European standards listed under the
EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE Directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (Battery Directive): his product contains a
battery that cannot be disposed of as unsorted municipal
waste in the European Union. See the product documentation

QSG Network Dome Camera
for specific battery information. he battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
his device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera
Safety Instruction
hese instructions are intended to ensure that user can use the product
correctly to avoid danger or property loss.
he precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings are
neglected.
Cautions: Injury or equipment damage may occur if any of the cautions
are neglected.
Warnings
Follow these safeguards to
prevent serious injury or death.
Cautions
Follow these precautions to
prevent potential injury or material
damage.
Warnings
•In the use of the product, you must be in strict compliance with the
electrical safety regulations of the nation and region. Please refer to
technical specifications for detailed information.
•Input voltage should meet both the SELV (Safety Extra Low Voltage)
and the Limited Power Source with 12 VDC according to the
IEC60950-1 standard. Please refer to technical specifications for
detailed information.
•Do not connect several devices to one power adapter as adapter
overload may cause over-heating or a fire hazard.
•Make sure that the plug is firmly connected to the power socket.
When the product is mounted on wall or ceiling, the device shall be
firmly fixed.
•If smoke, odor, or noise rise from the device, turn off the power at
once and unplug the power cable, and then please contact the
service center.
•Proper configuration of all passwords and other security settings is
the responsibility of the installer and/or end-user.

QSG Network Dome Camera
Cautions
•If the camera fails to synchronize the local time with that of the
network, you need to set the camera time manually. Visit the camera
(via web browser or client software) and enter the system settings
interface for the time settings.
•Make sure the power supply voltage is correct before using the
camera.
•Do not drop the camera or subject it to physical shock.
•Do not touch sensor modules with fingers. If cleaning is necessary,
use a clean cloth with a bit of ethanol, and wipe it gently. If the
camera will not be used for an extended period, use the lens cap to
protect the sensor.
•Do not aim the camera at the sun or extra bright places. Blooming or
smearing may occur otherwise (which is not a malfunction) and
affect the endurance of the sensor at the same time.
•he sensor may be burned out by a laser beam, so if any laser
equipment is in use, make sure that the surface of the sensor will not
be exposed to the laser beam.
•Do not place the camera in extremely hot, cold (the operating
temperature shall be -30°C to +60°C), dusty, or damp locations, and
do not expose it to high electro-magnetic radiation.
•o avoid heat accumulation, good ventilation is required for the
operating environment.
•Keep the camera away from liquid while in use.
•While in delivery, the camera shall be packed in its original packing or
equivalent.
•Regular part replacement: a few parts (e.g., electrolytic capacitor) of
the equipment shall be replaced regularly according to their average
endurance time. he average time varies because of differences
between operating environments and usage history, so regular
checking is recommended for all users. Please contact your dealer for
more details.
•Improper use or replacement of the battery may result in explosion
hazard. Replace with the same or equivalent type only. Dispose of

QSG Network Dome Camera
10
used batteries according to the instructions provided by the battery
manufacturer.
•If the product does not work properly, please contact your dealer or
the nearest service center. Never attempt to disassemble the camera
yourself. (We shall not assume any responsibility for problems caused
by unauthorized repair or maintenance.)