HIK VISION 21 Series User manual

Network Dome
Cameras
21xx and 31xx Series
Quick Start Guide

QSG Network Dome Camera
Quick Start Guide
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Ltd.
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graphs are the properties of Hangzhou Hikvision Digital echnology Co.,
Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
his user manual (hereinafter referred to be “the Manual”) cannot be
reproduced, changed, translated, or distributed, partially or wholly, by
any means, without the prior written permission of Hikvision. Unless
otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the
Manual.
About this Manual
his Manual is applicable to Network Dome Camera.
he Manual includes instructions for using and managing the product.
Pictures, charts, images and all other information hereinafter are for
description and explanation only. he information contained in the
Manual is subject to change, without notice, due to firmware updates or
other reasons. Please find the latest version in the company Website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
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and other Hikvision’s trademarks and logos are the
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logos mentioned below are the properties of their respective owners.
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O HE MAXIMUM EX EN PERMI ED BY APPLICABLE LAW, HE
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IN ERRUP ION, OR LOSS OF DA A OR DOCUMEN A ION, IN
CONNEC ION WI H HE USE OF HIS PRODUC , EVEN IF HIKVISION HAS

QSG Network Dome Camera
BEEN ADVISED OF HE POSSIBILI Y OF SUCH DAMAGES.
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RELEVAN LAWS IN YOUR JURISDIC ION BEFORE USING HIS PRODUC
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IN HE EVEN OF ANY CONFLIC S BE WEEN HIS MANUAL AND HE
APPLICABLE LAW, HE LA ER PREVAILS.
Regulatory Information
For products that support Wi-Fi or cellular data:
(Marked with a “W”, “GLT”, “GLE”, “GLF”, “GE”, “GT” or “GW” in the Part
of a product model.
Product Model Example: Part A-Part B-Part . Part is optional.)
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
FCC Compliance: his equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. hese limits are designed to provide reasonable protection
against harmful interference in a residential installation.
his equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

QSG Network Dome Camera
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•Consult the dealer or an experienced radio/ V technician for help.
his equipment should be installed and operated with a minimum
distance of 20 cm between the radiator and your body.
FCC Conditions
his device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
•his device may not cause harmful interference.
•his device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
his product and, if applicable, the supplied accessories too
are marked with “CE” and comply therefore with the
applicable harmonized European standards listed under the
Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU,
the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE Directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info
2006/66/EC (Battery Directive): his product contains a
battery that cannot be disposed of as unsorted municipal
waste in the European Union. See the product
documentation for specific battery information. he battery
is marked with this symbol, which may include lettering to indicate
cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return
the battery to your supplier or to a designated collection point. For
more information see: www.recyclethis.info
Industry Canada ICES-003 Compliance
his device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera
his device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
•his device may not cause interference, and
•his device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitation est
autorisée aux deux conditions suivantes :
•l'appareil ne doit pas produire de brouillage, et
•l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. o reduce potential
radio interference to other users, the antenna type and its gain should
be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is
not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le present
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et
son gain de sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une
communication satisfaisante.
his equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale de
20 cm entre le radiateur et votre corps.
For products that do not support Wi-Fi or cellular data:
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

QSG Network Dome Camera
FCC Compliance: his equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. hese limits are designed to provide reasonable protection
against harmful interference in a residential installation. his equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•Consult the dealer or an experienced radio/ V technician for help.
FCC Conditions
his device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
•his device may not cause harmful interference.
•his device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
his product and, if applicable, the supplied accessories too
are marked with “CE” and comply therefore with the
applicable harmonized European standards listed under the
EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE Directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (Battery Directive): his product contains a
battery that cannot be disposed of as unsorted municipal
waste in the European Union. See the product documentation

QSG Network Dome Camera
for specific battery information. he battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
his device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera
Safety Instruction
hese instructions are intended to ensure that user can use the product
correctly to avoid danger or property loss.
he precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings are
neglected.
Cautions: Injury or equipment damage may occur if any of the cautions
are neglected.
Warnings
Follow these safeguards to
prevent serious injury or death.
Cautions
Follow these precautions to
prevent potential injury or material
damage.
Warnings
•In the use of the product, you must be in strict compliance with the
electrical safety regulations of the nation and region. Please refer to
technical specifications for detailed information.
•Input voltage should meet both the SELV (Safety Extra Low Voltage)
and the Limited Power Source with 12 VDC according to the
IEC60950-1 standard. Please refer to technical specifications for
detailed information.
•Do not connect several devices to one power adapter as adapter
overload may cause over-heating or a fire hazard.
•Make sure that the plug is firmly connected to the power socket.
When the product is mounted on wall or ceiling, the device shall be
firmly fixed.
•If smoke, odor, or noise rise from the device, turn off the power at
once and unplug the power cable, and then please contact the
service center.
•Proper configuration of all passwords and other security settings is
the responsibility of the installer and/or end-user.

QSG Network Dome Camera
Cautions
•If the camera fails to synchronize the local time with that of the
network, you need to set the camera time manually. Visit the camera
(via web browser or client software) and enter the system settings
interface for the time settings.
•Make sure the power supply voltage is correct before using the
camera.
•Do not drop the camera or subject it to physical shock.
•Do not touch sensor modules with fingers. If cleaning is necessary,
use a clean cloth with a bit of ethanol, and wipe it gently. If the
camera will not be used for an extended period, use the lens cap to
protect the sensor.
•Do not aim the camera at the sun or extra bright places. Blooming or
smearing may occur otherwise (which is not a malfunction) and
affect the endurance of the sensor at the same time.
•he sensor may be burned out by a laser beam, so if any laser
equipment is in use, make sure that the surface of the sensor will not
be exposed to the laser beam.
•Do not place the camera in extremely hot, cold (the operating
temperature shall be -30°C to +60°C), dusty, or damp locations, and
do not expose it to high electro-magnetic radiation.
•o avoid heat accumulation, good ventilation is required for the
operating environment.
•Keep the camera away from liquid while in use.
•While in delivery, the camera shall be packed in its original packing or
equivalent.
•Regular part replacement: a few parts (e.g., electrolytic capacitor) of
the equipment shall be replaced regularly according to their average
endurance time. he average time varies because of differences
between operating environments and usage history, so regular
checking is recommended for all users. Please contact your dealer for
more details.
•Improper use or replacement of the battery may result in explosion
hazard. Replace with the same or equivalent type only. Dispose of

QSG Network Dome Camera
10
used batteries according to the instructions provided by the battery
manufacturer.
•If the product does not work properly, please contact your dealer or
the nearest service center. Never attempt to disassemble the camera
yourself. (We shall not assume any responsibility for problems caused
by unauthorized repair or maintenance.)

QSG Network Dome Camera
11
Contents
1 Appearance Description ...............................................................................
12
1.1 ype I ....................................................................................................
12
1.2 ype II ...................................................................................................
13
1.3 ype III ..................................................................................................
14
1.4 ype IV ..................................................................................................
16
1.5 ype V ...................................................................................................
17
2 Installation ...................................................................................................
18
2.1 Memory Card Installation ......................................................................
18
2.2 Ceiling Mounting ...................................................................................
20
2.3 Mounting with Brackets ........................................................................
25
2.4 (Optional) Network Cable Waterproof Jacket Installation .....................
35
3 Set the Net ork Camera over the LAN ........................................................
37
3.1 Wiring ...................................................................................................
38
3.2 Activate the Camera ..............................................................................
38
3.2.1 Activation via Web Browser ...............................................................
38
3.2.2 Activation via SADP Software .............................................................
39
3.3 Modify the IP Address ...........................................................................
41
4 Access via Web Bro ser ...............................................................................
43
5 Operate via Hik-Connect App .......................................................................
44
5.1 Enable Hik-Connect Service on Camera .................................................
45
5.1.1 Enable Hik-Connect Service via SADP Software .................................
45
5.2 Hik-Connect Setup .................................................................................
46
5.3 Add Camera to Hik-Connect ..................................................................
47
5.4 Initialize the Memory Card ....................................................................
48

QSG Network Dome Camera
12
1Appearance Description
here are five types of camera appearance for this camera series
according to the model.
1.1 Type I
Figure 1, Type I amera Overview
Description of ype I Camera
No. Description No. Description
1 Mounting Base 2 Horizontal Stand
3 Vertical Stand 4 Bubble
5 Network Interface 6 Power Interface
7 IR LED 8 Lens
9 Black Liner 10 Safety Rope
NOTE: Press RESET for approximately 10s when the camera is
powering on or rebooting to restore the default settings,
including the user name, password, IP address, port no., etc.

QSG Network Dome Camera
13
1.2 Type II
Figure 2, Type II amera Overview
Description of ype II Camera
No.
Description
No.
Description
1
Mounting Base
2
Horizontal Stand
3
Vertical Stand
4
Bubble
5
Network Interface
6
Power Interface
7
IR LED
8
Lens
9
Black Liner
10
Safety Rope
11*
Audio Interface
(supported
only by cameras with “-S” in
its model
number
)
12*
Alarm Interface (supported
only by cameras with “-S” in
its model
number
)
NOTES: *Supported only by certain camera models.
Press RESET for approximately 10s when the camera is
powering on or rebooting to restore the default settings,
including user name, password, IP address, port no., etc.

QSG Network Dome Camera
14
1.3 Type III
Figure 3, Type III amera Overview

QSG Network Dome Camera
15
Description of ype III Camera
No. Description
1
Power supply interface (12 VDC)
2
Audio input and output interface
*
3
Alarm input and output interface
*
4
RJ
-
45 self
-
adaptive network interface (PoE)
5
Mounting base
6
Black liner
7
Lens
8
Bubble
9
Memory card slot
10
Reset button
NOTE: *Supported only by certain camera models.
Press RESET for approximately 10s when the camera is
powering on or rebooting to restore the default settings,
including user name, password, IP address, port no., etc.

QSG Network Dome Camera
16
1.4 Type IV
Figure 4, Type IV amera Overview

QSG Network Dome Camera
17
Description of ype IV Camera
No.
Description
No.
Description
1
RJ
-
45 self
-
adaptive network interface
(supports PoE)
5
Lens
2
HDMI
6
Bubble
3
Mounting base
7
Memory card slot
4
Black liner
8
Reset
button
NOTE: Press RESET for approximately 10s when the camera is
powering on or rebooting to restore the default settings,
including the user name, password, IP address, port no., etc.
1.5 Type V
Figure 5, Type V amera Overview
Description of ype V Camera
No.
Description
No.
Description
1
Mounting Base
2
Horizontal Stand
3
Bubble
4
Network Interface
5
Power Interface
6
IR LED
7
Lens
8
Black Liner
9
Safety Rope

QSG Network Dome Camera
18
NOTE: Press RESET about 10s when the camera is powering on or
rebooting to restore the default settings, including the user
name, password, IP address, port no., etc.
2Installation
Before you start:
•Make sure the device in the package is in good condition and all the
assembly parts are included.
•he standard power supply is 12 VDC or PoE (802.3 af), please make
sure your power supply matches your camera.
•Make sure all the related equipment is powered off during the
installation.
•Check the specification of the products for the installation
environment.
•Make sure that the wall is strong enough to withstand four times the
weight of the camera and the bracket.
For cameras that support IR, pay attention to the following precautions
to prevent IR reflection:
•Dust or grease on the dome cover will cause IR reflection. Do not
remove the dome cover film until the installation is finished. If there
is dust or grease on the dome cover, clean the dome cover with a
clean soft cloth and isopropyl alcohol.
•Make sure there is no reflective surface too close to the camera lens.
he IR light from the camera may reflect back into the lens causing
reflection.
•he foam ring around the lens must be seated flush against the inner
surface of the bubble to isolate the lens from the IR LEDS. Fasten the
dome cover to the camera body so that the foam ring and the dome
cover are attached seamlessly.
2.1 Memory Card Installation
For camera models that support a memory card as local storage, you
can follow the steps to mount and unmount the memory card.
his camera series shares a similar structure, type III camera is used as

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19
an example.
1. Loosen the screws on the bubble and remove to expose memory card
slot.
Figure 6, Remove Bubble
NOTES: To prevent loss, screws on the bubble cannot be removed
completely.
The bubble is fastened to the camera with a safety harness.

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20
Figure 7, Insert Memory ard
2. Find the memory card slot to insert the memory card.
3. (Optional) o unmount the memory card, push to eject.
2.2 Ceiling Mounting
his camera series shares a similar structure. A type III camera is used
for this example.
1. Paste the drill template to desired mounting place.
2. Drill the screw holes on the ceiling according to the drill template.