HIK VISION UD04395B User manual

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Network Fisheye Camera
Quick Start Guide
UD04395B

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Quick Start Guide
COPYRIGHT © 2017 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot
be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of
Hikvision. Unless otherwise stipulated, Hikvision does not make any
warranties, guarantees or representations, express or implied,
regarding to the Manual.
About this Manual
This Manual is applicable to 29xx Network Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the Manual is subject to change, without
notice, due to firmware updates or other reasons. Please find the
latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective
owners.

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Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL
HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

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IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
For products that do NOT support Wi-Fi or cellular data:
(Marked with a “W”, “GLT”, “GLE”, “GLF”, “GE”, “GT” or “GW” in the
Part C of a product model.
Product Model Example: Part A-Part B-Part C. Part C is optional.)
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is

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encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the Radio Equipment Directive 2014/53/EU,
the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at

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designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product
contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your
supplier or to a designated collection point. For more information
see:www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitation est
autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.

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Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale
de 20 cm entre le radiateur et votre corps.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.

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Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings
●Proper configuration of all passwords and other security
settings is the responsibility of the installer and/or end-user.
●In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
●Input voltage should meet both the SELV (Safety Extra Low
Voltage) and the Limited Power Source with 24 VAC or 12 VDC
according to the IEC60950-1 standard. Please refer to technical
specifications for detailed information.
●Do not connect several devices to one power adapter as
adapter overload may cause over-heating or a fire hazard.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent
potential injury or material
damage.

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●Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
●If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.
Cautions
●Make sure the power supply voltage is correct before using the
camera.
●Do not drop the camera or subject it to physical shock.
●Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
●Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a
malfunction), and affect the endurance of sensor at the same
time.
●The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of
sensor will not be exposed to the laser beam.
●Do not place the camera in extremely hot, cold (the operating
temperature shall be-10°C to +40°C ), dusty or damp locations,
and do not expose it to high electromagnetic radiation.

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●To avoid heat accumulation, good ventilation is required for
operating environment.
●Keep the camera away from liquid while in use.
●While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.
●Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all
the users. Please contact with your dealer for more details.
●Improper use or replacement of the battery may result in
hazard of explosion. Replace with the same or equivalent type
only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.
●If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.)

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Table of Contents
1 Appearance Description ............................................................... 13
Overview of Fisheye Camera ......................................... 131.1
2 Installation.................................................................................... 15
Installing the Memory Card........................................... 162.1
Ceiling Mounting........................................................... 172.2
Wall Mounting with a Slant Mounting Base .................. 202.3
Wall Mounting with a Bracket ....................................... 242.4
Pendant Mounting with a Bracket ................................. 272.5
3 Setting the Network Camera over the LAN .................................. 29
Wiring ........................................................................... 293.1
Activating the Camera ................................................... 303.2
Activation via Web Browser................................ 303.2.1
Activation via SADP Software ............................. 313.2.2
Modifying the IP Address .............................................. 333.3
4 Accessing via Web Browser .......................................................... 36
5 Operating via Hik-Connect App .................................................... 38
5.1 Enable Hik-Connect Service on Camera......................... 38
Enable Hik-Connect Service via SADP Software .. 385.1.1
Enable Hik-Connect Service via Web Browser .... 395.1.2
5.2 Hik-Connect Setup ........................................................ 41
5.3 Adding Camera to Hik-Connect ..................................... 41
5.4 Initializing the Memory Card ......................................... 43
0504051070109

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1Appearance Description
Overview of Fisheye Camera1.1
DC12
VIN
1
2
3
4
5
6
7
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Overview of the Fisheye CameraFigure 1-1

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Description of OverviewTable 1-1
No.
Description
1
Camera Body
2
Power Interface
3
RS-485 Interface
4
Audio Interfaces: Audio In / Audio Out
(Certain models support.)
5
Alarm Interfaces: Alarm In / Alarm Out
(Certain models support.)
6
Ethernet Interface
7
Reset Button
8
Memory Card Slot
9
Base Plate
Notes:
●The figures shown in this manual are for reference only. The
appearance and interfaces of the camera are subject to the
actual model.
●Press RESET about 10s when the camera is powering on or
rebooting to restore the default settings, including the user
name, password, IP address, port No., etc.

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2Installation
Before you start:
●Make sure the device in the package is in good condition and all
the assembly parts are included.
●The standard power supply is 12V DC or PoE (802.3af), please
make sure your power supply matches with your camera.
●Make sure all the related equipment is power-off during the
installation.
●Check the specification of the products for the installation
environment.
●Make sure that the wall is strong enough to withstand four
times the weight of the camera and the bracket.
For the camera that supports IR, you are required to pay attention to
the following precautions to prevent IR reflection:
●Dust or grease on the dome cover will cause IR reflection.
Please do not remove the dome cover film until the installation
is finished. If there is dust or grease on the dome cover, clean
the dome cover with clean soft cloth and isopropyl alcohol.
●Make sure that there is no reflective surface too close to the
camera lens. The IR light from the camera may reflect back into
the lens causing reflection.
●The foam ring around the lens must be seated flush against the
inner surface of the bubble to isolate the lens from the IR LEDS.
Fasten the dome cover to camera body so that the foam ring
and the dome cover are attached seamlessly.

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Installing the Memory Card2.1
Steps:
1. Move the Memory Card/Reset Cover aside, and you can see the
reset button and the memory card slot.
2. Insert the memory card into the memory card slot.
3. Re-cover the reset button and memory card slot.
①
②
Memory Card/Reset Cover
Memory Card
Install the Memory CardFigure 2-1

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Ceiling Mounting2.2
Steps:
1. Drill two screw holes and the cable hole according to the supplied
drill template.
Drill TemplateFigure 2-2
2. Align the screw holes and cable hole on the drill template and the
base plate, and then fix the base plate to the ceiling with the two
supplied screws.

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Wall
Base Plate
Fix the Base PlateFigure 2-3
Notes:
●For cement wall, you need to use the expansion screw to fix the
mount.
●For wooden wall, you can just use the self-tapping screw to fix
the mount.
3. Route the cables through the cable hole or the side opening
according to the actual needs, and connect the corresponding
cables including power cable, network cable, audio and alarm
cables, etc.
4. Align the triangle mark on the camera and base plate, and then
rotate the camera clockwise until it is locked up by the three
bayonet joints on the base plate.

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Wall
Base Plate
Camera
Bayonet Joint
Bayonet Joint
Bayonet Joint
Install the CameraFigure 2-4
5. To disassemble the camera: Press the Push button on the base
plate, rotate the camera anticlockwise, and then you can remove
the camera from the base plate.
Wall
Disassemble the CameraFigure 2-5

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6. To adjust the view angle: Rotate the camera body clockwise or
anticlockwise with the base plate, and then you can adjust the
camera to the desired view angle.
Adjust View AngleFigure 2-6
Wall Mounting with a Slant Mounting Base2.3
Before you start:
The wall mounting with a slant mounting base provides a wider
surveillance view compared to the wall mounting.
You need to purchase a slant mounting base separately if this
mounting method is selected.
Steps:
1. Drill two screw holes and the cable hole according to the supplied
drill template.

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Drill TemplateFigure 2-7
2. Fix the slant mounting base to the wall with the screws.
Mounting Base
Wall
Fix the Slant Mounting BaseFigure 2-8