HKT A920 Safety guide

Version 1.0
Smart POS Terminal –A920
Starter Guide
智能 POS 終端機 –A920
入門指南

Version 1.0
Table of Contents 目錄
Table of Contents 目錄..............................................................................................................1
1. Power on & off / Reboot 電源開啟及關閉 /重啟 ............................................................1
2. Transaction 交易................................................................................................................2
2.1) Credit Card Payment 信用卡支付
i. Regular Payment 一般支付 ....................................................................................................................3
ii. Tips Payment 小費支付 .........................................................................................................................3
iii. Tips Adjustment 小費調整 ....................................................................................................................4
2.2) QR Code Payment 二維碼支付
i.Consumer-present QR code 客戶出示二維碼 ......................................................................................5
ii. Merchant-present QR code 商戶出示二維碼 ......................................................................................5
2.3) Octopus Card Payment 八達通卡支付
i. Regular Payment 一般支付 ....................................................................................................................6
ii. Query Balance on Octopus Card 八達通餘額查詢 ............................................................................6
3. Void Transaction 取消交易 ...............................................................................................7
4. Refund (Full / Partial) 退款 (全部／部分).........................................................................8
5. Settlement 結算.................................................................................................................9
6. Consolidated Merchant Portal 整合商戶報表................................................................10
7. Appendix 附錄 .................................................................................................................12
8. FAQ 常見問題..................................................................................................................14
Disclaimer 免責聲明：
1) All information contained in or produced by the HKT Smart POS and HKT Smart POS Consolidated Merchant Portal is for reference only;
HKT 智能POS 及HKT 智能POS 整 合 商 戶 報 表 載列或產生的所有資訊僅供參考之用；
2) HKT makes no warranties, express or implied, or representations as to the accuracy or completeness, and assumes no liability or responsibility for any error
or omission of such information.
HKT 對該等資訊的準確性或完整性作出任何明示或暗示的保證，並不會對該等資訊的任何錯誤或遺漏承擔任何責任。

Version 1.0 1
1. Power on & off / Reboot 電源開啟及關閉 /重啟
•Power button is on the right side of the Smart POS
•Long press the power button to switch on / shut down / reboot
•電源按鈕在智能 POS 的右側
•長按電源按鈕以開啟／關閉／重啟

Version 1.0 2
2. Transaction 交易
Payment Means
付款方式
Transaction
交易
Tips
小費
Void
取消交易
Full
Refund
全數退款
Partial
Refund
部分退款
Tips
Adjustment
小費調整
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓

Version 1.0 3
2.1) Credit Card Payment 信用卡支付
i. Regular Payment 一般支付
ii. Tips Payment 小費支付
Remarks 備註
1. Select “New Transaction”
1. 選擇 “New Transaction”
2. Enter the transaction amount
2. 輸入交易金額
3. Select the payment method
3. 選擇付款方法
4. Transaction complete
4. 交易完成
5. Print receipt
5. 打印收據
1. Select Visa / Mastercard/
American Express as the
payment method
1. 選擇 Visa / Mastercard / 美
國運通為支付方法
2. Enter the transaction amount
2. 輸入交易金額
3. Allow customers to select the
tip amount and confirm the
final payment amount
3. 讓客人選擇小費金額並確認
最終付款金額
4. Transaction complete
4. 交易完成
5. Print receipt
5. 打印收據
oTap*/ swipe / insert the card
* Support contactless payment
(NFC)
o拍卡*、刷卡或插卡
*
支援非接觸支付 (NFC)

Version 1.0 4
iii. Tips Adjustment 小費調整
1. Select “Transaction History”
1. 選擇 “Transaction History”
2. Select a transaction which you
want to adjust tips
2. 選擇需要調整小費的交易
3. Tap on the menu button in the
upper right and select “Adjust
Tips”
3. 點擊右上方的選單按鈕並選擇
“Adjust Tips”
4. Allow customers to adjust a tip
amount and sign for an
adjusted final payment amount
4. 讓客人調整小費金額並簽署確
認經調整的最終付款金額
5. Adjustment complete
5. 調整完成
6. Print receipt
6. 打印收據

Version 1.0 5
2.2) QR Code Payment 二維碼支付
i. Consumer-present QR code 客戶出示二維碼
ii. Merchant-present QR code 商戶出示二維碼
1. Select “New Transaction”
1. 選擇 “New Transaction”
2. Enter the transaction amount
2. 輸入交易金額
3. Select the payment method
3. 選擇付款方法
4. Scan the customer’s QR code
4. 掃描客人的二維碼
5. Transaction complete
5. 交易完成
6. Print receipt
6. 打印收據
1. Select “New Transaction”
1. 選擇 “New Transaction”
2. Enter the transaction amount
2. 輸入交易金額
3. Select the payment method
3. 選擇付款方法
4. Show your merchant QR code
for customer to scan
4. 向客人展示你的商戶二維碼作
掃描
5. Transaction complete
5. 交易完成
6. Print receipt
6. 打印收據

Version 1.0 6
2.3) Octopus Card Payment 八達通卡支付
i. Regular Payment 一般支付
ii. Query Balance on Octopus Card 八達通餘額查詢
Check remaining balance and the most recent 4 transactions
(Only applicable to the Octopus card which spent on this Smart POS before)
查詢餘額及最近 4次的交易紀錄
（只適用於曾在本機消費的八達通卡）
1. Select “New Transaction”
1. 選擇 “New Transaction”
2. Enter the transaction amount
2. 輸入交易金額
3. Select the payment method
3. 選擇付款方法
4. Tap the Octopus Card
4. 拍卡
5. Transaction complete
5. 交易完成
6. Print receipt
6. 打印收據

Version 1.0 7
3. Void Transaction 取消交易
1. Select “Transaction History”
1. 選擇 “Transaction History”
2. Select the transaction to void
2. 選擇需要取消的交易
3. Tap on the menu button in the
upper right and select “Void”
3. 點擊右上方的選單按鈕並選擇
“Void”
4. Enter the password
(Please refer to your welcome
mail)
4. 輸入密碼
（請參閱你的迎新電郵）
5. Confirm to void
5. 確認取消交易
6. Void complete
6. 取消交易完成
7. Print receipt
7. 打印收據

Version 1.0 8
4. Refund (Full / Partial) 退款 (全部／部分)
1. Select “Transaction History”
1. 選擇 “Transaction History”
2. Select a transaction which you
want to refund
2. 選擇需要取消的交易
3. Tap on the menu button in the
upper right and select “Refund
or Partial Refund”
3. 點擊右上方的選單按鈕並選擇
“Refund or Partial Refund”
4. Enter the password
(Please refer to your welcome
mail)
4. 輸入密碼
（請參閱你的迎新電郵）
5. Enter refund amount
(Full or partial amount of
transaction)
5. 輸入退款金額
（全部或部分的交易金額）
6. Ask customer to present the
credit card
(Only applicable to credit
cards)
6. 出示信用卡
（只適用於信用卡）
7. Ask customer to sign-off the
refund
7. 請客人為退款簽署
8. Confirm to refund
(*You may refund the same
transaction once and you
cannot void a refunded
transaction)
8. 確認退款交易
（* 你只能為同一交易退款一
次，亦不能取得已退款的交
易 ）
9. Refund complete
9. 退款完成
10.Print receipt
10.打印收據

Version 1.0 9
5. Settlement 結算
1. Select “Settlement”
1. 選擇 “Settlement”
2. Confirm settlement
2. 確認結算
3. Settlement complete
3. 結算完成
4. Generate settlement report
4. 生成結算報告

Version 1.0 10
6. Consolidated Merchant Portal 整合商戶報表
Remarks 備註
You may find the below functions in the upper-right corner on each session in the
transaction breakdown report
你可於交易明細報告中每節的右上角找到以下功能
1. Enter your username and
password to login your account
1. 輸入你的用戶名稱及密碼以登
入你的賬戶
2. Select stores
(Support selection of single,
multiple or all stores)
2. 選擇商店
（支援選擇單一、多間或所有商
店）
3. Select “Transaction
Breakdown”
3. 選擇 “Transaction
Breakdown”
4. Select a range of dates and
click “Submit”
4. 選擇日期範圍並按 “Submit”
Export
Export your single or whole transaction
breakdown report in PDF or PNG format
Export
匯出你的單一或整份交易明細報
告為 PDF 或PNG 格式
Expand
Expand view to full data in pages
Expand
展開所有數據
Download
Download as Excel or CSV format
Download
下載為 Excel 或CSV 格式
Menu Bar
Menu Bar

Version 1.0 11
Definition of Transaction Report 交易報告説明
Store ID
Store ID for merchant account
商戶賬單中的商店識別碼
Store name
Merchant account store name
商戶賬單中的商店名稱
Order date
Date order created
賬單創建日期
Time
Time order created
賬單創建時間
Transaction date
Transaction date & time
交易日期及時間
Order number
Number created when order placed
下單時創建的編號
RRN
Refund reference number (shown on
the printed slip, which is used for
transaction recognition)
退款參考編號 （顯示在收據上，用作識
別交易）
Salesperson
Login user’s full name
登入用戶的全名
CDID
Recognition ID of terminal issued by
HKT (ie FSA)
HKT 發行的終端機識別碼 (如FSA)
SPID
Recognition ID issued by Octopus
八達通發行的識別碼
Terminal name
Terminal name –e.g. A920
終端機 –如A920
Reference number
Accumulated reference number
created when transaction is made
交易進行時創建的累積參考編號
Channel
Payment channel
付款渠道
Device ID
HKT Smart POS terminal serial number
HKT 智能 POS 終端機的序號
Payment method
Payment via acquirer –e.g. FPS, Visa,
Mastercard, Alipay, WeChat Pay,
Octopus, Tap & Go and others
透過收單銀行付款 –如轉數快、Visa、
Mastercard、支付寶、微信支付、八達
通、拍住賞及其他
Transaction type
Definition of transaction type –e.g.
sale, void, refund, adjust tip (if tips
feature is ON)
交易類型説明 –如銷售、取消、退款、
小費調整（當小費功能已開啓）
Voided
Date will be shown in the event of a
voided transaction
如有交易取消，將顯示日期
Foreign currency
Currency will be shown when foreign
currency used
如有使用外幣，將顯示該貨幣
Currency
Actual transaction currency
實際交易貨幣
Amount
Total transaction amount (with tip)
總計交易金額（含小費）
Tip amount
Amount will be shown when a “tip”
forms part of the transaction
如交易中有小費，將顯示小費金額
Amount before tip
Total transaction amount (without tip)
總計交易金額（不含小費）
Refund amount
Amount will be shown in the event of a
refund (if refund feature is ON)
Partial refund supported, if applicable
如有退款，將顯示退款金額（當退款功
能已開啓）
支援部分退款，如適用
Amount after tip &
refund
Tip refund not applicable
Equivalent to “amount deducted for
refund / partial refund”
不適用於小費退款
等同於扣除退款（全部/部分）後的金
額

Version 1.0 12
7. Appendix 附錄
Device Specifications 設備規格
OS
PayDroid Powered by Android 7.1
Processor
Application CPU: Quad-core Cortex-A.7, 1.1GHz
Security CPU: Cortex-M4
Memory
1GB DDR + 8GB Emmc | 2GB DDR + 16GB Emmc (optional)
1 x Micro SD Card Slot, Supports Up To 128GB
Card Readers
Magnetic Card Reader | Smart Card Reader | Contactless Card Reader
Camera
0.3 Megapixel Fixed Focus Front Camera | 5 Megapixel Auto Focus
Rear Camera with LED Flashlight | Reads 1D & 2D Codes
Display
5-inch Colour Display | HD 1280 x 720 Pixels | Capactive Touchscreen
Audio
1 x Speaker Volume up to 85Db | 1 x Microphone
Physical Button
1 x ON/OFF Button | 2 x Volume +/- Button
Communications
WIFI 2.4G, 5G (optional) Support Hotspot | 4G (FDD-LTE / TDD-LTE) + 3G
(WCDMA / CDMA2000) + 2G (GSM / CDMA / GPRS) | Bluetooth 4.0
Card Slots
1 x SIM + 2 x SAM | 2 x SIM + 1 x SAM (optional)
Peripheral Ports
1 x Micro USB Supports charging and USB 2.0, OTG | 6 x POGO pin
Printer
2-inch Thermal Printer | Print Speed: 80mm/s | Paper Width: 58mm
Diameter: 40mm
Battery
3.7V / 5250MmAH Rechargeable Li-ion Battery
Adapter
Input: 100-240V AC, 50Hz / 60Hz | Output: 5.0V DC, 2.0A
Sensor
G-Sensor (optional)
Location
GPS | GLONASS | BEIDOU
Accessories
Charging Base (optional) | Wireless Base (optional)
Multifunctional Base (optional)
Indicators
Smart Card Reader Indicator
Physical
L x W x M (mm) : 175.7 x 78 x 57 | Weight (g) : 458 (Including Battery)
Environmental
-10°C ~ 50°C (14°F ~ 122°F) Operating Temperature
-20°C ~ 70°C (-4°F ~ 158°F) Storage Temperature
5% ~ 95% Relative Humidity, Non-Condensing
Certifications
PCI PTS 5.x, SRED | EMV L1 & L2 | EMV Contactless L1 | Visa payWave
Mastercard Contactless | American Express Pay | Discover D-PAS
Mastercard TQM | Interac_Flash L2 | J/Speedy L2 | EFTPOS L2 | PTCRB
ABECS | CSEC | APCA | ABECS | UL | CE | FCC | Anatel | RoHs | IC

Version 1.0 13
操作系統
PayDroid 基於 Android 7.1
處理器
四核 Cortex-A7, 1.1GHz
內存
1GB DDR + 8GB Emmc
1 x MicroSD (TF)卡槽, 最大可擴 32GB
銀行卡受理
磁卡閱讀器 | IC 卡閱讀器 | 非接觸卡閱讀器
攝像頭
30 萬前置定焦攝像頭 | 500 萬後置自動對焦攝像頭 | 支持 1D/2D 識別及拍照
顯示屏
5.0 英寸 IPS 全視角 | 高清 1280 x 720 分辨率 | 多點觸控電容屏
音頻
1 x 揚聲器, 音量可達 85dB | 1 x 麥克風
物理按鍵
1 x 電源鍵 | 2 x 音量+/-鍵(可自定義掃碼按鍵)
通訊
WIFI 2.4
卡槽
1 x SIM + 2 x SAM | 2 x SIM + 1 x SAM (可選)
外接接口
1 x Micro USB 支持充電及 USB 2.0, OTG | 6 x POGO pin
打印機
2英寸高速熱敏打印機 | 打印速度: 80mm/s | 紙卷寬度: 58mm | 紙卷直徑: 40mm
電池
3.7V / 5250mAh 鋰離子電池
電源適配器
輸入: 100~240VAC, 50Hz/60Hz, 0.4A | 輸出: 5.0VDC, 2.0A
傳感器
G-sensor(可選)
定位
GPS | BeiDou | Glonass
配件
單充電底座位(可選) | 多功能底座(可選) | 多功能掃碼底座(可選)
指示燈
IC 卡槽指示燈
物理屬性
產品尺寸(mm): 175.7x78x57 | 重量(g): 458(含電池)
工作環境
工作溫度: -10°C~50°C | 相對濕度: 5%~95%(非冷凝) | 存儲溫度: -20°C~70°C
認證
PC | PTS 5.x, SRED | 商用密碼產品型號 | 銀聯卡受理終端產品安全 | 小額支付
銀聯雲 POS 測試 | 電信入網 | 型號核准 | PBOC L1 & L2 | EMV Contactless L1
qPBoc L1 & L2 | EMV L1 & L2 | Mastercard Contactless | Visa payWave
American Express Pay | Discover D-PAS | CCC | RoHS

Version 1.0 14
8. FAQ 常見問題
Q1
Where can I find my Smart POS login
credential?
我可以在哪裡找到登入資料？
A1
Please refer to the label underneath the
battery cover of your Smart POS.
請參閱你的智能 POS 電池蓋下方的標籤。
Q2
Where can I find my refund password?
我可以在哪裡找到退款密碼？
A2
Please refer to your welcome letter.
請查閱你的迎新通知書。
Q3
Can I get tips from my customers using
Smart POS?
我可以透過智能 POS 收取小費嗎?
A3
Yes, you may select to get a 5% / 10% / 15%
tip, or manually input any value which is
equal or less than 20% of the transaction
amount.
可以，你可以選擇收取 5% / 10% / 15% 小
費，或手動輸入任何等於或少於全單交易金
額20%的數值。
Q4
Can Smart POS accept payments by
Alipay (China) or WeChat Pay (China)?
智能 POS 接受支付寶（內地）/ 微信支付
（內地）付款嗎?
A4
Yes, the transaction will be settled in HKD.
(subject to the exchange rate of Alipay /
WeChat Pay)
可以，該筆交易將以港幣結算（取決於支付
寶/ 微信支付之匯率）
Q5
I run out of thermal receipt paper roll,
what should I do?
我需要額多熱感紙，怎麼辦？
A5
We provide 100 thermal receipt paper rolls.
You may buy more rolls from local stationary
shops.
我們提供 100 卷熱感紙卷。你亦可於附近文
具店購買更多紙卷。
Q6
What is the dimension and length of a
thermal receipt paper roll? How long a
roll will last?
熱感紙的尺寸是多少? 一卷紙可以做多少宗交
易?
A6
58mm (W) x 40mm (Ø), and each roll is
about 11m - 18m long. Assuming each is
about 13-16 cm long, you can print about 80
- 100 receipt with each roll.
58mm (W) x 40mm (Ø), 約長 11 至18米。
假設每張收據約長 13-16cm，一卷紙可列印
約80-100 張收據。
Q7
How do the Smart POS connect to the
internet?
如何把智能 POS 連接至網絡？
A7
Smart POS supports 3G / 4G / WIFI network.
智能 POS 支援 3G / 4G / WIFI 網絡。
Q8
How long does it take for a full battery
charge? How long can it operate with
battery?
每次充電需時多少？充電後可以運作多久？
A8
You may fully charge the Smart POS in 3-6
hours with the original charger. It can stay up
for 48 hours after a full charge.
透過原裝充電器，你可以於 3-6 小時內為智
能POS 完全充電。
完全充電後，可待機約 48 小時。
Q9
Is manual settlement required?
需要每日清機嗎？
A9
You need to manually settle the transactions
on credit cards, whereas the settlement of
other payment methods will be automated.
你需要為信用卡交易作手動清機，使用其他
支付方式進行之交易則會自動結算。
Q10
When is the auto-settlement?
自動結算何時進行?
A10
At 00:00 midnight every day.
每日午夜零時零分。
Q11
How can I void or refund a transaction?
我可以怎樣取消交易或退款?
A11
For same-day transactions on credit cards,
you may void any transaction on your Smart
POS directly. After that, you need to proceed
with refund on the merchant portal of each
payment means.
你可以在智能 POS 上直接取消信用卡的任何
當天交易。過後，你需要使用各支付方式的
商戶平台進行退款。

Version 1.0 15
(Please be reminded that you can neither
void of refund a transaction on Octopus; FPS
/ Alipay / WeChat Pay / Tap & Go do not
support void transaction but refund.)
（請注意八達通不支援取消交易或退款；轉
數快 / 支付寶 / 微信支付 / 拍住賞皆不支援取
消交易，只限退款。）
Q12
Can I view all transactions details from a
desktop computer?
我可以透過電腦查閱所有交易明細嗎？
A12
You can view the transactions on the online
portal.
你可透過網上報表網站查閱所有交易。
Q13
Who should I contact for merchant portal
enquiry and transaction dispute?
有關不同商戶平台查詢和交易糾紛，我應該
聯絡誰？
A13
Please reach us at 2888 9882 (HKT Support
Hotline).
請聯絡 HKT 支援熱線 2888 9882。