Hme System 400 User manual

HME#

400472

Rev – 03/15/02

System 400

Wireless Audio System

Operating Instructions

(For Full-Duplex and Half-Duplex Operations)

Table of Contents

I. GENERAL ..................................................... 1

II. EQUIPMENT FUNCTIONS AND USE ................................ 1

A. Base Station ................................................ 1

B. COM400CC COMMUNICATOR ................................ 2

1. Controls and Connector ................................... 2

2. Wearing the COM400CC COMMUNICATOR ................... 3

3. Charging the COM400CC Batteries .......................... 4

C. COM400BP COMMUNICATOR ................................. 7

1. Controls and Connector ................................... 7

2. Wearing the COM400BP COMMUNICATOR ................... 8

3. Charging the COM400BP Batteries ........................... 9

D. COM430BP COMMUNICATOR ................................ 12

1. Communicator Controls ................................... 12

2. Wearing the COM430BP COMMUNICATOR .................. 13

3. Charging the COM430BP Batteries .......................... 14

III. SYSTEM 400 OPERATION ....................................... 18

A. COMMUNICATOR Operation ................................. 18

B. Speed-Team Drive-Thru Operation ............................. 19

C. Remote Display Operation .................................... 19

D. Message Repeater Operation and Setup ......................... 19

IV. HOW TO CARE FOR THE EQUIPMENT ............................. 20

A. The COMMUNICATOR ...................................... 20

1. Proper Handling of Headset Cables and Connectors ............ 20

2. Cleaning the Equipment ................................... 20

B. The Battery Charger ......................................... 20

V. IN CASE OF PROBLEMS ........................................ 21

VI. SPECIFICATIONS .............................................. 24

VII. ACCESSORIES AND OPTIONAL EQUIPMENT ........................ 27

VIII. FCC NOTICE .................................................. 27

The HME logo and the word COMMUNICATOR are registered trademarks of HM Electronics, Inc.

List of Figures

Figure Title Page

1 System 400 Base Station ........................................ 1

2 COM400CC COMMUNICATOR .................................. 2

3 COM400CC control buttons ..................................... 2

4 Cable connectors showing matching pin positions ................... 2

5 Correct wearing of the COM400CC ............................... 3

6 Remove and replace Communicator batteries ....................... 4

7 Inserting a battery into the AC900 Battery Charger ................... 4

8 Battery charging indicator lights .................................. 5

9 Battery going into AC900 storage port ............................. 5

10 COM400CC battery charging in the AC910 Battery Charger ............ 6

11 COM400BP COMMUNICATOR .................................. 7

12 COM400BP controls, connector and indicator light ................... 7

13 Plug the headset-cable connector into the cable receptacle ............ 8

14 Insert belt through belt loop on back of Communicator pouch ........... 8

15 Correct wearing of Communicator headset .......................... 8

16 Installing the battery ............................................ 9

17 Opening the battery compartment ................................. 9

18 AC420 Battery Charger shown with a properly installed battery ......... 10

19 COM400BP battery charging in the AC910 Battery Charger ........... 11

20 COM430BP COMMUNICATOR ................................. 12

21 Communicator controls ........................................ 12

22 Communicator transceiver in pouch .............................. 13

23 Correct wearing of the COM430BP ............................... 13

24 Installing the COM430BP battery ................................. 14

25 Opening the COM430BP battery compartment ...................... 14

26 HS30 Headset ............................................... 15

27 HS30 Headset transceiver ..................................... 15

28 AC30 Battery Charger ......................................... 16

29 AC930 Battery Charger ........................................ 17

30 Base station circuit boards ...................................... 23

Figure 1. System 400 Base Station

I. GENERAL

The System 400 is a wireless audio system primarily for use at quick-service restaurants.

II. EQUIPMENT FUNCTIONS AND USE

A. Base Station

Front –

System indicator lights

!! POWER light is on when the base station has power.

!! MESSAGE RECORD light is on RED when the base station is ready to record

message #1 for the message repeater, and blinking RED while message #1 is

being recorded. It is on GREEN when the base station is ready to record

message #2 for the message repeater, and blinking GREEN while message #2

is being recorded. The MESSAGE REPEATER button must be IN.

!! RECEIVE light is used only for troubleshooting, but is also on during channel-A

and channel-B transmissions.

!! “A” light is on during channel-A transmission.

!! “B” light is on during channel-B transmission.

!! VEHICLE light is on when a vehicle is present in the drive-thru lane or when

the system is in vehicle-detect override.

Bottom –

!! PUSH FOR RECORD MODE button; must be pushed IN and released once to

prepare the base station to record message #1 for the message repeater, or

pushed IN and released twice to record message #2.

!! MESSAGE REPEATER button; must be IN to use the message repeater, OUT

when the message repeater is not being used.

!! SPEED TEAM button; must be IN for speed-team operation, OUT for normal

drive-thru operation

!! VEHICLE DETECTOR button; to override a vehicle detector, push and leave

IN: to reset vehicle detector, push IN and leave In for 5 seconds, then push

again and leave OUT for normal vehicle detection.

Left Side –

!! WIRED/WIRELESS button; must be OUT when using the wireless

System 400, IN when using a wired backup system.

Figure 2. COM400CC COMMUNICATOR®

Figure 3. COM400CC control buttons.

Figure 4. Cable connectors showing matching pin positions

B. COM400CC COMMUNICATOR

The COM400CC COMMUNICATOR®

consists of a transceiver unit and a

lightweight headset designed to be used

with the HME Wireless Drive-Thru Audio

System 400. The transceiver is worn

around the collar, and the headset plugs

into a connector on the transceiver unit.

1. Controls and Connector

Plug the headset cable connector into the cable connector on the COM400CC

collar unit, as shown in Figure 4. Be careful to correctly match the positions of the

pins inside the connector.

Figure 5. Correct wearing of the COM400CC

2. Wearing the COM400CC COMMUNICATOR

!Place the Communicator collar unit around your neck and put the headset on your

head as shown in Figure 5.

!Adjust the headset band so it rests securely on top of your head, with the

microphone to the side of your mouth.

!Adjust the Communicator so it fits comfortably around your collar.

!Fasten the clothing clips to your collar as shown in Figure 5.

Figure 6. Remove and replace Communicator battery

Figure 7. Inserting a battery into

the AC900 Battery Charger

3. Charging the COM400CC Batteries

When there are good batteries in the COMMUNICATOR and the power is on, the red

light above the power (PWR) button will be lit. This light only indicates the power is on.

It does not indicate how much power is left in the batteries. As the batteries weaken

during routine use, you will hear a repeating beep in the earpiece, indicating the

batteries need to be replaced. When this happens, remove the battery from the

Communicator as shown in Figure 6. Place both batteries in the AC900 Battery

Charger for recharging. Refer to Figures 7 through 9. Replace the batteries in the

Communicator with fresh, fully charged batteries. Typical battery life with normal use is

8 to 10 hours.

CAUTION: To prevent damage, turn Communicator OFF before removing or

installing batteries.

Installing and Removing Communicator Batteries:

Charging COM400CC Batteries in the AC900 Battery Charger:

Place up to four COM400CC batteries in the charger for charging at a time. See Figure 7.

The red Charging light, adjacent to a battery being charged will go on and remain on

while the battery is charging. Routine battery charging takes up to 3 hours.

NOTE: The COM400CC uses “smart batteries.” That means each battery maintains a history of the

number of times it has been charged. The

AC900 Battery Charger reads and updates

this history each time a battery is charged.

This information is used to automa-tically

initiate conditioning cycles, which improve the

battery’s performance and prolong its life. A

conditioning cycle consists of a complete

discharge before a battery is charged. This

happens each time the battery history

indicates it has been charged 10 times since

the last conditioning cycle. While a battery is

discharging, the red Charging light next to it

will blink on and off at 2-second intervals.

The conditioning cycle takes up to 6 hours.

Figure 8.

Battery charging indicator lights

Figure 9.

Battery going into AC900 storage port

When a battery is fully charged and ready for

use, its red “Charging” light will go off and the

green “Ready” light next to it will go on.

CAUTION: Do not remove batteries from the charger until the green READY light

is lit, or the charger will reset and the charge cycle will begin again.

To remove a fully charged battery from the

battery charger, push the battery from the end

near the status lights.

Store fully charged batteries in the storage ports

on the right side of charger until you need them,

as shown in Figure 9.

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

CHARGING LIGHT WHAT IT MEANS WHAT TO DO

Red blinks: Either the battery or the charger has

2 times quick - 3 seconds off a problem. Mark the battery and

Discharge error

retry in a different charging port.

The battery is faulty if it has the

same problem in a different port

AND a known-good battery passes

in the same ports. The charger

circuitry is faulty if a known-good

BATTERY fails in the same ports.

Red blinks:

3 times quick - 3 seconds off Charging error

Red blinks:

4 times quick - 2 seconds off Low-battery error

Red blinks:

5 times quick - 2 seconds off Charging error

Green blinks:

2 second on - 2 second off Read-write error

Green blinks:

3 times quick - 3 seconds on Memory full

Red and Green blink alternately Authentication error

Figure 10.

COM400CC battery charging in the AC910 Battery Charger

Charging COM400CC batteries in the AC910 Battery Charger:

Place up to four COM400CC batteries in the charger for charging at a time. The red Charging

light, adjacent to a battery being charged will blink for a few seconds when the battery is placed

in the charger, then will go on and remain on while the battery is charging.

NOTE: The COM400CC uses “smart batteries.” That means each battery will retain charging

information that will cause it to automatically discharge completely before being recharged,

every tenth time it is placed in the charger. This will improve the battery’s performance and

life. While a battery is discharging, its red Charging light will blink on and off at 2 second

intervals.

When the battery is fully charged and ready for use, the red light will go off and the green

Ready light adjacent to the battery will go on.

To remove fully charged batteries from the battery charger, push the battery from the end

near the status lights. Store fully charged batteries in the storage ports until you need them.

Figure 11. COM400BP COMMUNICATOR®

Figure 12. COM400BP controls, connector and indicator light

C. COM400BP COMMUNICATOR

The COM400BP COMMUNICATOR®

consists of a belt-pac transceiver unit and

a lightweight headset designed to be

used with the HME Wireless Drive-Thru

Audio System 400. The Communicator is

worn around the user's waist, and the

headset plugs into a connector on the

transceiver unit.

1. Controls and Connector

1– POWER button: turns Communicator on and off.

2– VOLUME buttons: adjust listening level in earpiece.

3– Power-on light: lights when power goes on, and remains lit until battery needs

replacing or Communicator is turned off. The power-on light blinks when

transmitting on “A” or “B” channel.

4– Button A: allows two-way communication when pushed and held; when it is

released, the user can listen only.

5– Button B: must be pushed and held to talk, and released to listen.

6– Button C: used to change lanes in dual-lane operations.

7– 5-pin DIN receptacle: receptacle for earpiece/microphone cable connector.

8 – Battery: provides power for the transceiver unit.

9 – Battery release latch: slides to release battery for removal, and snaps in place

when a battery is inserted to secure battery in Communicator.

Figure 13. Plug the headset-cable connector

into the cable receptacle

Figure 14. Insert belt through belt loop

on back of Communicator pouch

Figure 15.

Correct wearing of the

Communicator headset

2. Wearing the COM400BP COMMUNICATOR®

Plug the headset-cable connector into the receptacle on the Communicator

transceiver as shown in Figure 13. The connector is keyed so it can only be

inserted in the correct position, with the cord extending downward. Loosen the

snap on the cord protection flap and resnap it with the flap over the cord.

Insert the Communicator belt

through the loop on back of the

Communicator pouch as shown

in Figure 14, and fasten the belt

securely around your waist. The

Communicator transceiver can be

worn over either your right or left hip.

Put the headset on your head and clip

one of t he clothing clips to your collar as

shown in Figure 15. Clip the other

clothing clip to the back of your shirt,

above your waist. Position the

microphone approximately 2 inches

(50.8 mm) from your mouth.

Figure 16. Installing the battery

Figure 17. Opening the battery compartment

3. Charging the COM400BP Batteries

When a good battery is in the COMMUNICATOR and the power is on, the red light

on top of the unit will be lit. This light only indicates the power is on. It does not

indicate how much power is left in the battery. As a battery weakens during routine

use, you will hear a repeating beep in the earpiece, indicating the battery needs to

be replaced. Typical battery life with normal use is 8 to 10 hours.

CAUTION: To prevent damage, turn Communicator OFF before removing

batteries.

Installing and Removing Communicator Batteries:

!Install a fully charged battery in the battery compartment with the arrow on the

battery pointing out as shown in Figure 16. Slide it into the tracks on both sides

of the compartment until its catch clicks securely in place.

!To remove the battery from a Communicator, slide the battery latch open and

push the battery in the direction of the large arrow on the battery as shown in

Figure 17.

Figure 18.

AC420 Battery Charger shown with a properly installed battery

Charging COM400BP Batteries in the AC420 Battery Charger:

Place up to four batteries in the charger to charge at the same time, as shown in

Figure 18. A few seconds after each battery is placed in the charger, the red

CHARGING light on the panel adjacent to the battery, will indicate the battery

charging status. See the CHARGING LIGHT STATUS TABLE for a detailed

explanation of what is happening. When a battery is fully charged, the green

READY light on the panel adjacent to it will light. (approximately 4 hours)

It can then be placed back into a Communicator.

CAUTION: Do not remove batteries from the charger until the green READY

light is lit, or the charger will reset and the charge cycle will begin

again.

Top – Red lights indicate charging status of batteries below the lights, as shown on

the Charging Light Status Table below.

Green lights indicate batteries below the lights are fully charged and ready for use.

Headset checker is used to check headsets for normal operation. Plug the

headset cable connector into the headset connector receptacle and speak into

the headset microphone. If the headset is operating normally, you will hear your

own voice in the earpiece. If the headset is defective, you will hear nothing.

Back –

AC adapter connector is for connecting the AC adapter cable to the charger.

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

RED CHARGING LIGHT WHAT IT MEANS WHAT TO DO

OFF Charger doesn’t see the battery See NOTE

STEADY ON Battery is being charged Wait. Do not remove battery.

BLINKS: 2 seconds ON; 2 seconds OFF Battery is being discharged. Wait. Do not remove battery.

BLINKS: 2 times quick; 3 seconds OFF DISCHARGE ERROR Battery is not discharging properly.

See NOTE.

BLINKS: 3 times quick; 3 seconds OFF CHARGING ERROR Battery is not charging properly.

See NOTE.

BLINKS: 4 times quick; 2 seconds OFF LOW BATTERY ERROR See NOTE.

BLINKS: 5 times quick; 2 seconds OFF CHARGING ERROR See NOTE.

NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The battery is faulty if

it has the same problem in a different slot AND a known-good battery passes in the same slots. The charger circuitry is

faulty if a known-good BATTERY fails in the same slots.

Figure 19. COM400BP battery charging in the AC910 Battery Charger

Charging COM400BP batteries in the AC910 Battery Charger:

Place up to two COM400BP batteries in the charger to charge at the same time. A few

seconds after each battery is placed in the charger, the red CHARGING light on the panel

adjacent to the battery, will indicate the battery charging status. See the CHARGING

LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is

fully charged, the green READY light on the panel adjacent to it will light.

(approximately 4 hours) It can then be placed back into a COMMUNICATOR .

CAUTION: Do not remove batteries from the charger until the green READY

light is lit, or the charger will reset and the charge cycle will begin

again.

Figure 20. COM430BP COMMUNICATOR®

Figure 21. Communicator controls

D. COM430BP COMMUNICATOR®

The COM430BP COMMUNICATOR consists of a belt-pac transceiver unit and a

wireless headset designed to be used with the HME Wireless Drive-Thru Audio

System 400. The transceiver unit is worn in a pouch that clips to a belt or

waistband at the user's waist.

1. Communicator Controls

1– Power button: turns Communicator on and off.

2– Volume control buttons: adjust listening level in earpiece.

3– Power-on light: lights yellow when Communicator power goes on, and

red when the HS30 Headset is also turned on. The power-on light also

indicates when the Communicator is transmitting in single or dual-lane

mode and when batteries need replacing.

4– Button A: allows two-way communication when pushed and held; when it is

released, the user can listen only.

5– Button B: must be pushed and held to talk, and released to listen.

6– Button C: used to change lanes in dual-lane operations.

7– Battery: provides power for the transceiver unit.

8 – Battery release latch: slides to release battery for removal, and snaps in

place when a battery is inserted to secure battery in Communicator.

Figure 22.

Communicator transceiver in pouch

Figure 23.

Correct wearing of COM430BP

Handsfree mode –

To turn Handsfree mode on: With the Communicator OFF, press and hold

B+•(vol. up). Then press ON. You will hear "handsfree on."

To turn Handsfree mode off: With the Communicator OFF, press and hold

B+–(vol. down). Then press ON. You will hear "handsfree off."

2. Wearing the COM430BP COMMUNICATOR®

Place the belt-pac transceiver unit

in its pouch and fasten the velcro

flap securely over the front of it as

shown in Figure 22. Squeeze

open the belt clip on the back of

the pouch and slide it over your

belt or waist band, either on your

right or left side.

The headset should be worn with

the transceiver side (the side

opposite the microphone) on the

same side as the belt-pac

transceiver. For best reception,

the belt-pac and headset should

both be worn in their upright

positions. Holding the earpiece,

rotate the headset microphone

so it is next to your mouth, as

shown in Figure 23.

Figure 24. Installing the COM430BP battery

Figure 25. Opening the COM430BP battery compartment

3. Charging the COM430BP Batteries

When a good battery is in the COMMUNICATOR transceiver and the power

is on, the yellow light on top of the unit will be lit. When the HS30 Headset

also has a good battery in it, and is on, the light on the belt-pac transceiver

unit will be red. This light indicates the power is on, and that there is a link

between the headset and belt-pac transceivers. It does not indicate how

much power is left in the batteries.

CAUTION: To prevent damage, turn Communicator OFF before

removing or installing batteries.

Installing and Removing COM430BP Batteries:

As a belt-pac transceiver battery weakens during routine use, you will hear

A repeating beep in the earpiece, indicating the battery needs to be

replaced. Typical Communicator battery life with normal use is 8 to 9 hours.

Install a fully charged battery in the battery compartment with the arrow on

the battery pointing outward, as shown in Figure 24. Slide it into the tracks

on both sides of the compartment until its catch clicks securely in place.

To remove the battery from a COM430BP belt-pac transceiver, slide the

battery latch open and push the battery in the direction of the large arrow

on the battery as shown in Figure 25.

Figure 26. HS30 Headset

Figure 27. HS30 Headset transceiver

Installing and Removing HS30 Headset Batteries:

As a HS30 Headset battery weakens during routine use, you will hear a repeating

tone in the earpiece, indicating the battery in the transceiver needs to be replaced.

Typical HS30 battery life with normal use is 5 to 6 hours.

To install a fully charged battery in the HS30 Headset, insert the battery into the

battery compartment in the headset transceiver until its catch clicks securely in

place, as shown in Figure 26.

To remove the battery from a HS30 Headset, push the battery latch open and push

the battery from the opposite side of the headset transceiver, in the direction of the

arrow on the battery, as shown in Figure 27.

CAUTION: Turn headset OFF before removing batteries.

Figure 28. AC30 Battery Charger

Charging HS30 Batteries in the AC30 Battery Charger:

Place up to four HS30 batteries in the charger to charge at the same time, as

shown in Figure 28. A few seconds after each battery is placed in the charger,

the red CHARGING light on the panel adjacent to the battery will indicate the

battery charging status. See the CHARGING LIGHT STATUS TABLE for a

detailed explanation of what is happening. When a battery is fully charged, the

green READY light on the panel adjacent to it will light. (approximately 2.5

hours) It can then be placed back into a HS30 Headset.

CAUTION: Do not remove batteries from the charger until the green

READY light is lit, or the charger will reset and the charge

cycle will begin again.

Figure 29. AC930 Battery Charger

Charging Batteries with the AC930 Battery Charger:

Place up to two COM430BP batteries and four HS30 batteries in the charger to

charge at the same time. A few seconds after each battery is placed in the

charger, the red CHARGING light on the panel adjacent to the battery, will

indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE

for a detailed explanation of what is happening. When a battery is fully charged,

the green READY light on the panel adjacent to it will light. (approximately 4

hours for COM430BP batteries and 2.5 hours for HS30 batteries) It can

then be placed back into a COMMUNICATOR .

CAUTION: Do not remove batteries from the charger until the green

READY light is lit, or the charger will reset and the charge

cycle will begin again.

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

RED CHARGING LIGHT WHAT IT MEANS WHAT TO DO

OFFOFF Charger doesn’t see theCharger doesn’t see the See NOTESee NOTE

batterybattery

STEADY ONSTEADY ON Battery is being chargedBattery is being charged Wait. Do not remove battery.Wait. Do not remove battery.

BLINKS: 2 seconds ON; 2 secondsBLINKS: 2 seconds ON; 2 seconds Battery is being discharged.Battery is being discharged. Wait. Do not remove battery.Wait. Do not remove battery.

OFFOFF

BLINKS: 2 times quick; 3 secondsBLINKS: 2 times quick; 3 seconds DISCHARGE ERRORDISCHARGE ERROR Battery is not dischargingBattery is not discharging

OFFOFF properly. See NOTE.properly. See NOTE.

BLINKS: 3 times quick; 3 secondsBLINKS: 3 times quick; 3 seconds CHARGING ERRORCHARGING ERROR Battery is not charging properly.Battery is not charging properly.

OFFOFF See NOTE.See NOTE.

BLINKS: 4 times quick; 2 secondsBLINKS: 4 times quick; 2 seconds LOW BATTERY ERRORLOW BATTERY ERROR See NOTE.See NOTE.

OFFOFF

BLINKS: 5 times quick; 2 secondsBLINKS: 5 times quick; 2 seconds CHARGING ERRORCHARGING ERROR See NOTE.See NOTE.

OFFOFF

NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. TheEither the battery or the charger has a problem. Mark the battery and retry in a different slot. The

battery is faulty if it has the same problem in a different slot AND a known-good battery passes in thebattery is faulty if it has the same problem in a different slot AND a known-good battery passes in the

same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.

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