HME ION IQ User manual

Wireless Drive-Thru Audio System
Operating Instructions
HME# 400G673 Rev C 5/30/14
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: [phone]
Fax: [phone]
Website: www.hme.com

Table of Contents
ion|IQ™ EQUIPMENT ........................................................................................................................................................1
Base Station................................................................................................................................................................................. 2
Base Station Display Screen................................................................................................................................................... 3
Headsets and Belt-Pacs................................................................................................................................................................ 4
Features and Controls............................................................................................................................................................. 4
How to Wear the Headset....................................................................................................................................................... 4
How to Use the Headset/Belt-Pac Controls............................................................................................................................ 5
Headset/Belt-Pac Registration................................................................................................................................................ 5
Battery Removal and Replacement......................................................................................................................................... 8
Battery Charger ........................................................................................................................................................................... 9
ion|IQ™ OPERATION ......................................................................................................................................................10
Changing Language of Headset/Belt-Pac Cues......................................................................................................................... 10
Obtaining Headset/Belt-Pac Status............................................................................................................................................ 10
Single-Lane Operation............................................................................................................................................................... 11
Multiple-Lane Operation........................................................................................................................................................... 12
Tandem Operation..................................................................................................................................................................... 13
Internal Communication............................................................................................................................................................ 13
Speed-Team Operation Mode.................................................................................................................................................... 14
Message Center Operation......................................................................................................................................................... 15
Customer Greeter Settings.................................................................................................................................................... 17
Reminder Message Settings.................................................................................................................................................. 21
Alert Message Settings......................................................................................................................................................... 26
Schedule Times ......................................................................................................................................................................... 33
Volume Adjustments................................................................................................................................................................. 34
Wired Backup System Operation .............................................................................................................................................. 35
Vehicle Detection...................................................................................................................................................................... 36
Store Settings............................................................................................................................................................................. 37
Network Settings....................................................................................................................................................................... 45
Basic Network Settings ........................................................................................................................................................ 45
Advanced Network Settings................................................................................................................................................. 47
Email/Texting....................................................................................................................................................................... 50
PC Navigation ........................................................................................................................................................................... 53
EQUIPMENT CARE AND CLEANING .........................................................................................................................55
Handling the Equipment Properly ............................................................................................................................................. 55
Cleaning the Equipment ............................................................................................................................................................ 55
IN CASE OF PROBLEMS ................................................................................................................................................56
Troubleshooting......................................................................................................................................................................... 56
Service Call ............................................................................................................................................................................... 57
Base Station Internal Connectors and Controls ......................................................................................................................... 58
Diagnostics................................................................................................................................................................................ 59
To Set Base Station for Spanish or French Language Operation............................................................................................... 60
EQUIPMENT SPECIFICATIONS...................................................................................................................................61
IMPORTANT NOTICES...................................................................................................................................................62
APPENDIX..........................................................................................................................................................................64
Multiple-Lane Operation........................................................................................................................................................... 64
Dedicated Mode ................................................................................................................................................................... 64
Multiple-Lane Message Center Settings.................................................................................................................................... 65
Customer Greeter Messages................................................................................................................................................. 65
Reminder Messages.............................................................................................................................................................. 65
Alert Messages..................................................................................................................................................................... 65
Access Control of ionIQ Menus ................................................................................................................................................ 66
Figures and Diagrams
Figure 1. ion|IQ™ standard equipment ......................................................................................................................................... 1
Figure 2. Base station front panel features..................................................................................................................................... 2
Figure 3. Belt-pac/Headset controls............................................................................................................................................... 4
Figure 4. Correct wearing of the headset ....................................................................................................................................... 4
Figure 5. Belt-pac battery-release button....................................................................................................................................... 8
Figure 6. Headset battery-release button........................................................................................................................................ 8
Figure 7. Batteries in charger......................................................................................................................................................... 9
Figure 8. Typical tandem drive-thru ............................................................................................................................................ 13
Figure 9. Wired backup switches on bottom of base station........................................................................................................ 35
Figure 10. Base station internal connectors and controls............................................................................................................... 58

The Headset provides basic operating cues in Spanish and French, as follows. Refer
also to the Changing Languages instructions on page 10.
© 2013 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
US Patent 7,920,539 B2
Español
El COM6000BP proporciona información que indica el estado del
funcionamiento del mismo en español como es: ,
, , ,
y .
Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “▼”y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.
Français
COM6000BP fournit les sélections de fonctionnement fondamentales suivantes
en français:
 
et .
Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “▼” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.

Important Safety and Usage Information
CAUTION: As would be the case with any audio device, such as headphones or a headset,
that carries amplified sound to the ears, misuse of such a device or use at excessive volume
levels may cause hearing impairment or loss of hearing. The following safety instructions must
be followed when using the all-in-one headset or the belt-pac transceiver with headphones.
Failure to follow these safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset or
belt-pac transceiver with headphone is used at excessive volume levels. Use only manufacturer
approved headphones with the belt-pac transceiver. Turn on the all-in-one headset / belt-pac
and check the volume prior to use. The audio volume may be adjusted by using the up / down
arrow buttons on the all-in-one headset or belt-pac.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to
hearing. If you experience ringing in the ears or muffled speech sounds, discontinue use and
have your hearing checked. The louder the volume, the less time is required before your
hearing could be affected.
The following precautions should be taken to protect your hearing:
Limit the amount of time you use the all-in-one headset / belt-pac at high volume.
Avoid turning up the volume to block out noisy surroundings.
Turn the volume down if you can’t hear people speaking near you.

1
ion|IQ™ EQUIPMENT
The ion|IQTM is an audio system primarily for use at quick-service
restaurants. The equipment shown below is standard with the
ion|IQTM. Optional equipment can be ordered from your local
dealer.
Figure 1. ion|IQ™ standard equipment
NOTE:
Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the
list below.
OPTIONAL EQUIPMENT
Equipment Model Number
ionBP Belt-Pac BP6100
Belt None
Ion AIO All-In-One Headset HS6100
Wireless Headset (listen only) HS6000L
Battery for ionBP or ionAIO BAT51
Headset for ionBP HS12
Headset Earmuff None
Headset Earpiece Cover (disposable) None
Telephone Interface TI6000
Vehicle Detector Board VDB102
Vehicle Detector Board (with relay) VDB102R
Vehicle Detector Loop (underground) VDL100
Low-Profile Speaker SP2500LP
Ceiling Speaker MM100
Microphone DM4
Mode Switch (dual lane) MS10
Remote Speed Team Switch SW2
Switcher Circuit Board None
Antenna Coverage Extension Kit EC10
Extended Coverage Antenna Kit EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30

2
Display
screen
Menu-select
buttons
Help button
Back button
Activity
indicators
Reset switch
(recessed)
Cabinet latches
(not shown)
Base Station
All functions of the drive-thru audio system are channeled through the base
station. It is the electronic heart of the ion|IQTM.External base station features
are shown in Figure 2. Internal connectors and controls are shown in Figure 10.
The menu-select buttons are used to make selections from the menu on the
display screen.
The Help button can be pushed to obtain information needed in case of problems
with the ion|IQTM.
The Back button can be pushed to go back to the previous menu display, saving
any setting changes or exiting a display screen when no changes have been made.
The activity indicators light up as follows:
Above the line - Lane 1 activity (single or multiple-lane operations)
A1 lights up when the A button is pushed on any headset/belt-pac in single-lane
operations, or on any Lane 1 headset/belt-pac in multiple-lane operations.
B1 lights up when the B button is pushed on any headset/belt-pac in single-lane
operations, or on any Lane 1 headset/belt-pac in multiple-lane operations.
The car above the line lights up when a car is present at the menu board in
single-lane operations, or at the Lane 1 menu board in multiple-lane operations.
Below the line - Lane 2 activity (multiple-lane operations only)
A2 lights up when the A button is pushed on any Lane 2 headset/belt-pac.
B2 lights up when the B button is pushed on any Lane 2 headset/belt-pac.
The car below the line lights up when a car is present at the Lane 2 menu board.
When both of the cabinet latches, on top of the cabinet are pressed down at the
same time, the cabinet can be opened by pulling forward and down.
The reset switch is used to perform a soft restart of the base station. It is located
in a small hole on the right side of the base station. To press the reset switch,
carefully push a small pointed object, such as an unfolded paper clip, into the hole.
Figure 2. Base station front panel features

3
Base Station Display Screen
The display screen is where all menu selections will be seen for
installer setups and routine operation options.
The display screen will turn off (sleep) if there is no button
activity. Pressing any button will turn it back on (wake it up).
Press the Menu button at the bottom-left of the LANE STATUS
display to view the MAIN MENU, which provides access to system
settings. Press the More button on the MAIN MENU for
additional settings.
Press the More button at the bottom-right of the LANE STATUS
display to view additional system status, and then press the More
button at the bottom-right of any other STATUS display. The
information on each STATUS display shows other base station
information needed to operate the system on a network and to
identify its version data.
NOTE: These instructions
and the display screens
shown are primarily for
single-lane drive-thru
operations.
In multiple-lane operations,
the LANE STATUS display
shows Vehicle detection for
L1 (Lane 1) and L2 (Lane 2),
and Lane Config shows the
lane configuration setting.
The Dedicated mode ✔ (on)
or − (off) setting is also
shown. For multiple-lane
operations, where additional
displays require explanation,
you will be directed to the
Appendix.
The LANE STATUS display will be
shown on the base station until
either the Menu or More button is
pushed.

4
Headsets and Belt-Pacs
Features and Controls
How to Wear the Headset
Wear the headset with the microphone on your right or left side
next to your mouth.
Adjust the headband and microphone boom as needed.
If you are using a belt-pac with headset, clip the belt-pac to your
belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.
Figure 3. Belt-pac/Headset controls
Figure 4. Correct wearing of the headset
Power
button
Volume-down
button
Headset cable
connector socket
Volume-up
button
Channel “A2”
button
Channel “B”
button
Channel “A1”
button
Power
lights
Transmit
light
Channel “A1”
button
Channel “A2”
button
Channel “B”
button
Volume-up
button
Volume-down
button
Power
light
Power
button
Belt-pac headset
All-In-One headset
Hold microphone
boom here to adjust
microphone
position
Clothing
clip

5
How to Use the Headset/Belt-Pac Controls
The control buttons will activate when pressed firmly. Use your
fingertips, not your fingernails, to press the buttons.
Power On/Off
Power On Press and release the power button.
If using an ionIQ Belt-pac ─A voice message in the headset will say
“belt-pac #, battery full/half/low” and the red power lights next to the
A1 and A2 buttons on the belt-pac will blink. After a short time, the
A2 light will go off and the A1 light will change to green. A voice
message will then say “Lane 1.” The green light indicates the unit is
ready to use. In dual-lane operations, a green light next to A1
indicates ready on Lane 1 and a green light next to A2 indicates
ready on Lane 2.
If using an ionAIO Headset ─A voice message in the headset will
say “headset #, battery full/half/low” and both the power light and
the transmit light will flash red. After a short time, the power light
will change to steady green for Lane 1 and the transmit light will go
off. A voice message in the earpiece will then say “Lane 1 (or 2).”
Power Off —Press and hold the PWR button for about two seconds.
A voice message in the earpiece will say “belt-pac off” or “headset off,”
and the power light will go off.
Volume Up/Down
Volume-Up Adjustment —Press and release the volume-up ▲
button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲button.
Volume-Down Adjustment —Press and release the volume-
down ▼button. Each time you press the button you will hear a
lower pitch beep in the earpiece as the volume decreases. When
you reach minimum volume, you will hear a low-pitched double
beep. If you press and hold the volume-down ▼button, you will
hear repeating beeps, decreasing in pitch until the volume
reaches minimum. Then you will hear low-pitched double beeps
repeating until you release the volume-down ▼button.
Headset/Belt-Pac Registration
During installation of the ion|IQTM, each headset/belt-pac was
registered for use with the base station. The base station
recognizes all headsets/belt-pacs registered to it when their
power is on, and will be able to tell the difference between them
and other electronic equipment operating on similar frequencies.
A maximum of 15 headsets/belt-pacs can be registered. If one is
replaced, you must register the new one before you use it. When
a headset/belt-pac is replaced, the old one remains in memory.
If the maximum number of 15 (in memory) is exceeded, the base
station HEADSET REGISTRATION display will tell you that 0 more
can be registered. If this happens, you may either clear all inactive
headsets/belt-pacs (not currently turned on) or clear all registered
headsets/belt-pacs. If you clear all inactive headsets/belt-pacs,
you can initiate the new registration. Each headset/belt-pac is
registered the same way, one at a time.
NOTE:
All registered headsets/
belt-pacs must be turned
on, or they will be
unregistered when you
clear inactive headsets.
If you clear all registrations,
you must re-register all
headsets/belt-pacs.

6
Register each headset/belt-pac as follows:
Be certain all headsets/belt-pacs to be registered are turned off
and the base station power is on. Others can be on or off.
On the base station LANE STATUS display, press the Menu
button.
On the MAIN MENU, press the Register headsets button.
On the HEADSET REGISTRATION display, if you press the Clear
inactive button, you will unregister only those headsets/belt-
pacs that are turned off.
If you press the Clear all button, you will unregister all
headsets/belt-pacs that are registered to the base station, and
the base station will automatically restart.
To register headsets/belt-pacs, press the Register headsets
button on the HEADSET REGISTRATION display.
NOTE:
Headsets/Belt-pacs must be
within 6 feet (1.83 meters)
of the base station while
being registered.
NOTE:
You will be given a
warning and allowed to
quit or continue before
registrations are cleared.

7
On the TO REGISTER HEADSETS display, follow the
instructions in the box.
If you are registering only one headset/belt-pac, press the Register
single button on the TO REGISTER HEADSETS display.
If you are registering more than one headset/belt-pac, press the
Register multi button on the TO REGISTER HEADSETS display,
and continue registering the remaining ones, one at a time.
When each registration is successfully completed:
The ID number assigned to this headset/belt-pac will be shown.
ID numbers are assigned sequentially as 0 thru 9, A, B, C, D and E.
When you have finished registering headsets/belt-pacs, press the
Back button to exit the registration mode. You can continue
pressing the Back button repeatedly until you return to the MAIN
MENU or LANE STATUS display.
The power light on the headset/belt-pac will remain on steady
green.
If you have any problems registering headsets/belt-pacs:
In the USA, call HME Customer Support at 1-800-848-4468.
Outside the USA, call your local HME representative for assistance.

8
Battery
Battery-release
button
Battery-release
button (blue)
Battery
Battery Removal and Replacement
Belt-pac Batteries —
To change batteries:
If a battery is weak when belt-
pac power is turned on, a
voice in the headset will say
“Battery low.” If a battery
becomes weak during
operation, a voice in the
headset will say “Change
battery.” When this happens,
press the battery-release
button and slide the battery out of
the belt-pac as shown in Figure 5.
To replace batteries:
When replacing a battery in the belt-pac, place the end of the
battery with the metal contacts into the belt-pac, in the same
position as the battery you removed. Press the battery carefully in
until it snaps in place.
All-In-One Headset Batteries —
To change batteries:
When a battery becomes weak, a voice in the headset will say
“Change battery.” When this happens, press the battery-release
button and slide the battery out of the headset as shown in
Figure 6.
To replace batteries:
When replacing a battery in the
headset, place the end of the battery
with the metal contacts into the
headset, in the same position
as the battery you removed.
Press the battery carefully in
until it snaps in place.
Recharge batteries according to the instructions on page 9.
Figure 5.
Belt-pac battery-release button
Figure 6.
Headset battery-release button

9
Battery Charger
Up to four batteries can be charged in the charger at the same time.
Charging time is approximately 2.5 hours. The battery status lights
next to each charging port are explained below. Up to six fully
charged batteries can be stored in the battery storage ports.
Procedure:
Insert batteries in the charging ports for charging. The batteries can
only go into the charging ports one way. If they do not go in easily,
turn them around. DO NOT force them. Push each battery down
into a port until it snaps in place, to be sure it makes full contact.
Battery Status Lights:
A yellow light stays on steady next to each charging port while the
port is empty.
Insert a battery in one of the four charging ports until it clicks
in place.
A red light will stay on next to a battery while it is charging.
A green light will go on next to a battery when it is fully charged.
If a yellow light is on next to a battery in a charging port, it
means the charge failed. If this happens: (1) Be sure the battery is
pushed all the way into the port until it snaps into place to make
contact. (2) Try charging in a different port. If it charges this time,
the first charging port may be defective. If the battery does not
charge in the second port, replace it with another battery.
Store up to four fully charged batteries in the storage ports.
Figure 7. Batteries in charger
Battery status
lights
Battery storage
ports
Battery status
lights
Battery storage
ports
Battery
charging
ports

10
ion|IQ™ OPERATION
The ion|IQTM can be operated in Hands-Free (HF), Auto-Hands-Free
(AHF) or Push-To-Talk (PTT) modes.
A full-duplex system supports HF, AHF and PTT operation. In HF
and AHF operation, communication can be transmitted and
received at the same time, as in a normal telephone conversation.
In the AHF mode, transmission and reception are activated
automatically when a customer drives into the drive-thru lane. In
the HF mode, transmission and reception are activated by touching
and releasing the A1 or A2 button on the headset/belt-pac. In the
PTT mode, the A1 or A2 button must be pressed and held while the
operator is talking to the customer. A half-duplex system only
supports the PTT mode, and the customer’s voice will not be heard
while the operator is pressing the A1 or A2 button.
In single lane operations, when a customer arrives in the drive-
thru lane, you will hear a single beep in the headset.
In dual-lane operations, when a customer arrives in a drive-thru
lane, you will hear one beep in the headset for Lane 1 and two
beeps for Lane 2.
In dual-lane operation, if you are communicating with a customer
in one lane when another customer arrives in the other lane, you
will hear a beep in the headset. When the customer leaves the
speaker post in the lane you are connected to, the same beep will
repeat in the headset every four seconds until you touch the A1 or
A2 button to communicate with the customer in the other lane.
Refer to the instructions on the following pages for single-lane or
dual-lane stores.
Changing Language of Headset/Belt-Pac Cues
To change the language of the cues heard in the headset from
English to Spanish/French and back to English, with the
headset/belt-pac power off, press and hold the volume-down ▼
button and the A1 button while you press the power PWR button.
The language of the cues heard in the headset will change when the
power goes on. The headset/belt-pac will remember this setting.
Obtaining Headset/Belt-Pac Status
To obtain headset/belt-pac status, with its power off, press and
hold the volume-down ▼button and the A2 button while you
press the power PWR button. You will hear the status message in
the headset when the power goes on.
NOTE:
In dual-lane operations, if
you have a Mode Switch
and it is set to
“DEDICATED,” you will
only hear beeps in the
headset when a customer
arrives in the lane you
are operating.

11
Single-Lane Operation
Hands-Free (HF) Mode
With the headset/belt-pac power off, press and hold the volume-up
▲and B buttons while you press and release the PWR button to
turn it on in the HF mode. The headset/belt-pac will remember
this setting.
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Touch and release the A1 or A2 button to speak and listen to the
customer.
Touch and release the A1, A2 or B button to end communication
with the customer.
Touch and release the A1 or A2 button if you want to speak to the
customer again.
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
If a customer drives away from the speaker post or menu board,
the headset/belt-pac will stop transmitting.
Auto-Hands-Free (AHF) Mode
With the headset/belt-pac power off, press and hold the volume-up
▲and A1 buttons while you press and release the PWR button to
turn it on in the AHF mode.
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Speak and listen to the customer without pressing any buttons.
Touch and release the A1, A2 or B button to end communication
with the customer.
Touch and release the A1 or A2 button if you want to speak to the
customer again.
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
If a customer drives away from the speaker post or menu board,
the headset/belt-pac will stop transmitting.
Push-To-Talk (PTT) Mode
With the headset/belt-pac power off, press and hold the volume-
down ▼and B buttons while you press and release the PWR
button to turn it on in the PTT mode. The headset/belt-pac will
remember this setting.
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Touch and hold the A1 or A2 button to speak to the customer.
Release to stop speaking to the customer (full duplex) or to listen
to the customer (half duplex).
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
NOTE:
Only one operator at
a time can use the
auto-hands-free
feature, and this
feature must also be
enabled on the base
station.
If a headset/belt-pac
is turned off while in
the AHF mode, it will
automatically be
reset for its previous
operating mode.

12
Multiple-Lane Operation
In a Dual-lane or Y-lane operation, there is one order point per lane.
In a Tandem operation, there are two order points in one lane.
Hands-Free (HF) Mode
With the headset/belt-pac power off, press and hold the volume-up ▲
and B buttons while you press and release the PWR button to turn it
on in the HF mode. The headset/belt-pac will remember this setting.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak and listen to the customer.
Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
To change lanes, touch and release the opposite A button.
If a customer drives away from the speaker post or menu board,
the headset/belt-pac will stop transmitting.
Auto-Hands-Free (AHF) Mode
For Lane 1 operation, with the headset/belt-pac power off, press
and hold the volume-up ▲and A1 buttons while you press and
release the PWR button to turn it on in the AHF mode.
For Lane 2 operation, with the headset/belt-pac power off, press
and hold the volume-up ▲and A2 buttons while you press and
release the PWR button to turn it on in the AHF mode.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Speak and listen to the customer without pressing any buttons.
Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
If a customer drives away from the speaker post or menu board,
the headset/belt-pac will stop transmitting.
Push-To-Talk (PTT) Mode
With the headset/belt-pac power off, press and hold the volume-down ▼
and B buttons while you press and release the PWR button to turn it on
in the PTT mode. The headset/belt-pac will remember this setting.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Touch and hold the A1 button to speak to a customer in Lane 1, or
A2 to speak to a customer in Lane 2. Release to stop speaking to
the customer (full duplex) or to listen to the customer (half duplex).
Use the volume-up ▲and down ▼buttons to adjust the
customer’s voice level in your headset if necessary.
NOTE:
In each lane, only one
operator at a time can
use the auto-hands-free
feature. If an operator
attempts to configure a
second headset/belt-pac,
“System busy” will be
heard in his/her
headset.
When operating in the
AHF mode, changing
lanes is not possible.
If a headset/belt-pac is
turned off while in the
AHF mode, it will
automatically be reset
for its previous
operating mode.
NOTE:
If you have an optional
MS10 Mode Switch,
placing the switch in the
Non-Dedicated position
allows operators to hear
alert tones when a
customer arrives in
either lane. Placing the
switch in the Dedicated
position allows an
operator for either lane
to hear only alert tones
for customers arriving in
his/her own lane.
If you do not have an
MS10 Mode Switch, use
the base station menus
to change modes. The
OPERATOR MODE
display on the base
station, must have the
dedicated mode set to
Ext to use an MS10.
NOTE:
If you have an optional
MS10 Mode Switch,
placing the switch in the
Non-Dedicated position
allows operators to hear
alert tones when a
customer arrives in
either lane. Placing the
switch in the Dedicated
position allows an
operator for either lane
to hear only alert tones
for customers arriving in
his/her own lane.
If you do not have an
MS10 Mode Switch, use
the base station menus
to change modes. The
OPERATOR MODE
display on the base
station, must have the
dedicated mode set to
Ext to use an MS10.

13
Tandem Operation
Tandem is a special case of multiple-lane operation in which a
customer arriving at Order Point #2 can be given a “Please pull
forward” message if no customer is present at Order Point #1.
Headset/Belt-pac operation is the same as described for dual-lane
operation.
Internal Communication
To communicate internally with other headset/belt-pac operators,
press and hold the B button while talking. Release when finished.
In single-lane operations, up to four operators can have conference-
call type communication by all pressing the B button. Everyone
pressing the B button will hear each other without interference.
In Dual-lane, Y-lane, Tandem or Single/A2 operation, if your
system was set up for “Split-B,” internal communication will be
heard only by headset/belt-pac operators in their lane. If your
system was set up for “Combined-B”operation, internal
communication will be heard by all operators in both lanes. Up to
three operators can have conference-call type communication by
all pressing the B button. Everyone pressing the B button will
hear each other without interference. If a car arrives in a lane
while internal communication is taking place, priority will be
given to the respective A channel for customer communication,
which will reduce the number of internal communication
channels available.
Figure 8. Typical tandem drive-thru
NOTE:
In Tandem operation,
if Order Taker #2’s
headset/belt-pac is
set in the Auto-Hands-
Free mode, the
“Please pull forward”
message will not be
played at Order Point
#2. If necessary,
Order Taker #2 will
have to ask the
customer at Order
Point #2 to pull
forward. If a
headset/belt-pac is
turned off while in the
AHF mode, it will
automatically be reset
to its previous
operating mode.

14
Speed-Team Operation Mode
Speed-team operation is used during high-volume times. An order
taker wearing a headset/belt-pac relays orders from outside into the
store, using button A1, A2 or B.
Speed teams are only used in single or dual-lanes, not in tandem
drive-thrus.
Speed-Team Operation
To start speed-team operation, press the Menu button on the base
station LANE STATUS display, and then press the Operator mode
button on the MAIN MENU.
On the OPERATOR MODE display, press the Activate Speed
Team button to highlight ✔(on). To change back to normal
operation, return to the OPERATOR MODE display and press the
Activate Speed Team button to highlight −(off).
If you have an external speed-team switch, you can select External
on the OPERATOR MODE display, and then use the optional
remote speed-team switch to go in and out of speed-team operation.
To save the setting, press the Back button.
CAUTION:
If Activate Speed Team is ✔ (on),
many base station functions
will be disabled. Vehicle arrival
tones and the customer’s voice
will not be heard during speed-
team operation. For normal
order taking, the Activate Speed
Team setting should be − (off).
NOTE:
The OPERATOR MODE
display shown here is for
single-lane operations.
In dual-lane operations, the
Activate dedicated mode
will also appear on the
OPERATOR MODE display.
See APPENDIX,Dedicated
Mode for explanation.