HME ION IQ User manual

Wireless Drive-Thru Audio System
Operating Instructions
HME# 400G673 Rev C 5/30/14
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: [phone]
Fax: [phone]
Website: www.hme.com

Table of Contents
ion|IQ™ EQUIPMENT ........................................................................................................................................................1
Base Station................................................................................................................................................................................. 2
Base Station Display Screen................................................................................................................................................... 3
Headsets and Belt-Pacs................................................................................................................................................................ 4
Features and Controls............................................................................................................................................................. 4
How to Wear the Headset....................................................................................................................................................... 4
How to Use the Headset/Belt-Pac Controls............................................................................................................................ 5
Headset/Belt-Pac Registration................................................................................................................................................ 5
Battery Removal and Replacement......................................................................................................................................... 8
Battery Charger ........................................................................................................................................................................... 9
ion|IQ™ OPERATION ......................................................................................................................................................10
Changing Language of Headset/Belt-Pac Cues......................................................................................................................... 10
Obtaining Headset/Belt-Pac Status............................................................................................................................................ 10
Single-Lane Operation............................................................................................................................................................... 11
Multiple-Lane Operation........................................................................................................................................................... 12
Tandem Operation..................................................................................................................................................................... 13
Internal Communication............................................................................................................................................................ 13
Speed-Team Operation Mode.................................................................................................................................................... 14
Message Center Operation......................................................................................................................................................... 15
Customer Greeter Settings.................................................................................................................................................... 17
Reminder Message Settings.................................................................................................................................................. 21
Alert Message Settings......................................................................................................................................................... 26
Schedule Times ......................................................................................................................................................................... 33
Volume Adjustments................................................................................................................................................................. 34
Wired Backup System Operation .............................................................................................................................................. 35
Vehicle Detection...................................................................................................................................................................... 36
Store Settings............................................................................................................................................................................. 37
Network Settings....................................................................................................................................................................... 45
Basic Network Settings ........................................................................................................................................................ 45
Advanced Network Settings................................................................................................................................................. 47
Email/Texting....................................................................................................................................................................... 50
PC Navigation ........................................................................................................................................................................... 53
EQUIPMENT CARE AND CLEANING .........................................................................................................................55
Handling the Equipment Properly ............................................................................................................................................. 55
Cleaning the Equipment ............................................................................................................................................................ 55
IN CASE OF PROBLEMS ................................................................................................................................................56
Troubleshooting......................................................................................................................................................................... 56
Service Call ............................................................................................................................................................................... 57
Base Station Internal Connectors and Controls ......................................................................................................................... 58
Diagnostics................................................................................................................................................................................ 59
To Set Base Station for Spanish or French Language Operation............................................................................................... 60
EQUIPMENT SPECIFICATIONS...................................................................................................................................61
IMPORTANT NOTICES...................................................................................................................................................62
APPENDIX..........................................................................................................................................................................64
Multiple-Lane Operation........................................................................................................................................................... 64
Dedicated Mode ................................................................................................................................................................... 64
Multiple-Lane Message Center Settings.................................................................................................................................... 65
Customer Greeter Messages................................................................................................................................................. 65
Reminder Messages.............................................................................................................................................................. 65
Alert Messages..................................................................................................................................................................... 65
Access Control of ionIQ Menus ................................................................................................................................................ 66
Figures and Diagrams
Figure 1. ion|IQ™ standard equipment ......................................................................................................................................... 1
Figure 2. Base station front panel features..................................................................................................................................... 2
Figure 3. Belt-pac/Headset controls............................................................................................................................................... 4
Figure 4. Correct wearing of the headset ....................................................................................................................................... 4
Figure 5. Belt-pac battery-release button....................................................................................................................................... 8
Figure 6. Headset battery-release button........................................................................................................................................ 8
Figure 7. Batteries in charger......................................................................................................................................................... 9
Figure 8. Typical tandem drive-thru ............................................................................................................................................ 13
Figure 9. Wired backup switches on bottom of base station........................................................................................................ 35
Figure 10. Base station internal connectors and controls............................................................................................................... 58

The Headset provides basic operating cues in Spanish and French, as follows. Refer
also to the Changing Languages instructions on page 10.
© 2013 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
US Patent 7,920,539 B2
Español
El COM6000BP proporciona información que indica el estado del
funcionamiento del mismo en español como es: ,
, , ,
y .
Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “▼”y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.
Français
COM6000BP fournit les sélections de fonctionnement fondamentales suivantes
en français:
 
et .
Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “▼” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.

Important Safety and Usage Information
CAUTION: As would be the case with any audio device, such as headphones or a headset,
that carries amplified sound to the ears, misuse of such a device or use at excessive volume
levels may cause hearing impairment or loss of hearing. The following safety instructions must
be followed when using the all-in-one headset or the belt-pac transceiver with headphones.
Failure to follow these safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset or
belt-pac transceiver with headphone is used at excessive volume levels. Use only manufacturer
approved headphones with the belt-pac transceiver. Turn on the all-in-one headset / belt-pac
and check the volume prior to use. The audio volume may be adjusted by using the up / down
arrow buttons on the all-in-one headset or belt-pac.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to
hearing. If you experience ringing in the ears or muffled speech sounds, discontinue use and
have your hearing checked. The louder the volume, the less time is required before your
hearing could be affected.
The following precautions should be taken to protect your hearing:
Limit the amount of time you use the all-in-one headset / belt-pac at high volume.
Avoid turning up the volume to block out noisy surroundings.
Turn the volume down if you can’t hear people speaking near you.

1
ion|IQ™ EQUIPMENT
The ion|IQTM is an audio system primarily for use at quick-service
restaurants. The equipment shown below is standard with the
ion|IQTM. Optional equipment can be ordered from your local
dealer.
Figure 1. ion|IQ™ standard equipment
NOTE:
Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the
list below.
OPTIONAL EQUIPMENT
Equipment Model Number
ionBP Belt-Pac BP6100
Belt None
Ion AIO All-In-One Headset HS6100
Wireless Headset (listen only) HS6000L
Battery for ionBP or ionAIO BAT51
Headset for ionBP HS12
Headset Earmuff None
Headset Earpiece Cover (disposable) None
Telephone Interface TI6000
Vehicle Detector Board VDB102
Vehicle Detector Board (with relay) VDB102R
Vehicle Detector Loop (underground) VDL100
Low-Profile Speaker SP2500LP
Ceiling Speaker MM100
Microphone DM4
Mode Switch (dual lane) MS10
Remote Speed Team Switch SW2
Switcher Circuit Board None
Antenna Coverage Extension Kit EC10
Extended Coverage Antenna Kit EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30

2
Display
screen
Menu-select
buttons
Help button
Back button
Activity
indicators
Reset switch
(recessed)
Cabinet latches
(not shown)
Base Station
All functions of the drive-thru audio system are channeled through the base
station. It is the electronic heart of the ion|IQTM.External base station features
are shown in Figure 2. Internal connectors and controls are shown in Figure 10.
The menu-select buttons are used to make selections from the menu on the
display screen.
The Help button can be pushed to obtain information needed in case of problems
with the ion|IQTM.
The Back button can be pushed to go back to the previous menu display, saving
any setting changes or exiting a display screen when no changes have been made.
The activity indicators light up as follows:
Above the line - Lane 1 activity (single or multiple-lane operations)
A1 lights up when the A button is pushed on any headset/belt-pac in single-lane
operations, or on any Lane 1 headset/belt-pac in multiple-lane operations.
B1 lights up when the B button is pushed on any headset/belt-pac in single-lane
operations, or on any Lane 1 headset/belt-pac in multiple-lane operations.
The car above the line lights up when a car is present at the menu board in
single-lane operations, or at the Lane 1 menu board in multiple-lane operations.
Below the line - Lane 2 activity (multiple-lane operations only)
A2 lights up when the A button is pushed on any Lane 2 headset/belt-pac.
B2 lights up when the B button is pushed on any Lane 2 headset/belt-pac.
The car below the line lights up when a car is present at the Lane 2 menu board.
When both of the cabinet latches, on top of the cabinet are pressed down at the
same time, the cabinet can be opened by pulling forward and down.
The reset switch is used to perform a soft restart of the base station. It is located
in a small hole on the right side of the base station. To press the reset switch,
carefully push a small pointed object, such as an unfolded paper clip, into the hole.
Figure 2. Base station front panel features

3
Base Station Display Screen
The display screen is where all menu selections will be seen for
installer setups and routine operation options.
The display screen will turn off (sleep) if there is no button
activity. Pressing any button will turn it back on (wake it up).
Press the Menu button at the bottom-left of the LANE STATUS
display to view the MAIN MENU, which provides access to system
settings. Press the More button on the MAIN MENU for
additional settings.
Press the More button at the bottom-right of the LANE STATUS
display to view additional system status, and then press the More
button at the bottom-right of any other STATUS display. The
information on each STATUS display shows other base station
information needed to operate the system on a network and to
identify its version data.
NOTE: These instructions
and the display screens
shown are primarily for
single-lane drive-thru
operations.
In multiple-lane operations,
the LANE STATUS display
shows Vehicle detection for
L1 (Lane 1) and L2 (Lane 2),
and Lane Config shows the
lane configuration setting.
The Dedicated mode ✔ (on)
or − (off) setting is also
shown. For multiple-lane
operations, where additional
displays require explanation,
you will be directed to the
Appendix.
The LANE STATUS display will be
shown on the base station until
either the Menu or More button is
pushed.

4
Headsets and Belt-Pacs
Features and Controls
How to Wear the Headset
Wear the headset with the microphone on your right or left side
next to your mouth.
Adjust the headband and microphone boom as needed.
If you are using a belt-pac with headset, clip the belt-pac to your
belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.
Figure 3. Belt-pac/Headset controls
Figure 4. Correct wearing of the headset
Power
button
Volume-down
button
Headset cable
connector socket
Volume-up
button
Channel “A2”
button
Channel “B”
button
Channel “A1”
button
Power
lights
Transmit
light
Channel “A1”
button
Channel “A2”
button
Channel “B”
button
Volume-up
button
Volume-down
button
Power
light
Power
button
Belt-pac headset
All-In-One headset
Hold microphone
boom here to adjust
microphone
position
Clothing
clip