Home Wireless Networks HWN500 User manual

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Printed 11/6/98
Home Wireless Networks™
HWN500
Network Reference
Manual
(working copy)

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Note:
Record your Controller serial number and system password on the
lines below.
You will need the Controller serial number during the system set-up
procedure (see page 14 for information on locating the Controller
serial number). You will need the system password in order to make
changes to the system set-up (see page 64for information on the
system password).
Controller S/N ___________________________________________
System password ________________________________________
If you plan to use your network for voice communications, record the
number of each incoming telephone line in the spaces below.
Line 1 _________________________________________________
Line 2 _________________________________________________
Line 3 _________________________________________________
Line 4 _________________________________________________
Keep the above information in a safe place. You will need to refer
to it during system set-up and/or system administration.
© 1998 Home Wireless Networks, Inc.
All rights reserved.

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Contents
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About system security . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Network components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Battery cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preventing static electricity damage. . . . . . . . . . . . . . . . 11
Notice regarding line intereference . . . . . . . . . . . . . . . . . . 12
Installing the Controller. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Checking parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Controller Installation Sequence . . . . . . . . . . . . . . . . . . . . 13
Recording the Controller Serial Number . . . . . . . . . . . . . . 14
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching rubber feet to Controller base. . . . . . . . . . . . . . . 17
Connecting the incoming telephone lines. . . . . . . . . . . . . . 18
Installing the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the power cord . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting a device to the E-Jack. . . . . . . . . . . . . . . . . . . 23
Installing Data Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installation Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the Data Jack . . . . . . . . . . . . . . . . . . . . . . . 28
Running the Installation Wizard . . . . . . . . . . . . . . . . . . . 29
Installing Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Checking parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Battery recycling instructions . . . . . . . . . . . . . . . . . . . . . . . 30
Handset installation sequence . . . . . . . . . . . . . . . . . . . . . . 31

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Attaching rubber feet to charging cradle . . . . . . . . . . . . . . 31
Installing the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . 32
Charging the Handset battery . . . . . . . . . . . . . . . . . . . . . . 33
Registering a Handset with the Controller. . . . . . . . . . . . . 34
Self-registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Establishing dialing rules. . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing Phone Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Registering the Phone Jack with the Controller. . . . . . . . . 45
Connecting the Phone Jack. . . . . . . . . . . . . . . . . . . . . . . . 47
Handset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing Line Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Basic Calling Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Answering an incoming call. . . . . . . . . . . . . . . . . . . . . . 48
Answering a specific line . . . . . . . . . . . . . . . . . . . . . . . . 48
Making a call on the first available line . . . . . . . . . . . . . 48
Making a call on a specific line . . . . . . . . . . . . . . . . . . . 49
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Placing a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Retrieving a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Calling another extension . . . . . . . . . . . . . . . . . . . . . . . 49
Calling all extensions in the network . . . . . . . . . . . . . . . 49
Redialing the last number called . . . . . . . . . . . . . . . . . . 49
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Mute function. . . . . . . . . . . . . . . . . . . . . . . . . 50
Making the current call private. . . . . . . . . . . . . . . . . . . . 50
Caller ID and Directory Services Features . . . . . . . . . . . . 51
Dialing from the Caller ID log. . . . . . . . . . . . . . . . . . . . . 51
Deleting a specific record from the Caller ID Log . . . . . 51
Deleting all records from the Caller ID log. . . . . . . . . . . 52
Saving a Caller ID record to the Directory. . . . . . . . . . . 52
Dialing from the Directory . . . . . . . . . . . . . . . . . . . . . . . 53
Manually adding an entry to the Directory. . . . . . . . . . . 54
Deleting an entry from the Directory . . . . . . . . . . . . . . . 55
Conference Calling Features. . . . . . . . . . . . . . . . . . . . . . . 56
Initiating a Conference Call . . . . . . . . . . . . . . . . . . . . . . 56
Adding another member to a Conference Call . . . . . . . 56

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Dropping out of a Conference Call. . . . . . . . . . . . . . . . . 56
Dropping another member from a Conference Call . . . . 57
Miscellaneous General Features . . . . . . . . . . . . . . . . . . . . 58
Adjusting the Handset Volume. . . . . . . . . . . . . . . . . . . . 58
Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . 58
Scrolling through the menus. . . . . . . . . . . . . . . . . . . . . . 58
Locating a misplaced handset . . . . . . . . . . . . . . . . . . . . 59
Phone Company Calling Features . . . . . . . . . . . . . . . . . . . 60
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
System Administration via the Handset. . . . . . . . . . . . . 62
General System Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Setting the time and date . . . . . . . . . . . . . . . . . . . . . . . . 63
Verifying the system software version . . . . . . . . . . . . . . 64
Changing the system password . . . . . . . . . . . . . . . . . . . 64
Managing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adding devices to the network . . . . . . . . . . . . . . . . . . . . 66
Removing devices from the network . . . . . . . . . . . . . . . 67
Changing a device name . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting outbound line selection options . . . . . . . . . . . . . 69
Setting inbound ringing options . . . . . . . . . . . . . . . . . . . 70
Setting phone line options . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting Call Forwarding for a particular line . . . . . . . . . . 71
Setting Call Privacy for all calls on a particular line . . . . 72
Specifying the ring pattern for a particular line. . . . . . . . 73
Specifying Tone or Pulse dialing for a particular line . . . 74
Defining Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Local area codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing local area code settings . . . . . . . . . . . . . . . . 75
Adding a local area code . . . . . . . . . . . . . . . . . . . . . . 75
Deleting a local area code . . . . . . . . . . . . . . . . . . . . . 77
Within Area Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Viewing settings for within area rules. . . . . . . . . . . . . 78
Adding a 1+ local prefix . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting a 1+ local prefix . . . . . . . . . . . . . . . . . . . . . . 79

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Behind a PBX or Key System . . . . . . . . . . . . . . . . . . . . 80
Viewing access code settings . . . . . . . . . . . . . . . . . . 80
Defining an access code . . . . . . . . . . . . . . . . . . . . . . 80
Setting System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Setting the Hold Recall Timer . . . . . . . . . . . . . . . . . . . . 81
Setting the Transfer Recall Timer . . . . . . . . . . . . . . . . . 82
Setting voice mail options . . . . . . . . . . . . . . . . . . . . . . . . . 83
Line Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Detection Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting the internal modem options. . . . . . . . . . . . . . . . . . 84
Specifying Outbound Settings . . . . . . . . . . . . . . . . . . . . 84
Editing a location’s name. . . . . . . . . . . . . . . . . . . . . . 84
Editing a location’s number . . . . . . . . . . . . . . . . . . . . 86
Editing a location’s dialing schedule . . . . . . . . . . . . . 86
Specifying a line for the outdial . . . . . . . . . . . . . . . . . 87
Specifying Inbound Settings . . . . . . . . . . . . . . . . . . . . . 88
Turning the internal modem on or off. . . . . . . . . . . . . 88
Specifying the incoming line . . . . . . . . . . . . . . . . . . . 89
System Administration via your PC. . . . . . . . . . . . . . . . 90
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Information for general telephones . . . . . . . . . . . . . . . . 94
Interference information. . . . . . . . . . . . . . . . . . . . . . . . . 95
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Data Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Phone Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 100

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Wall Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . 101
Mounting the Controller on a wall. . . . . . . . . . . . . . . . . . . 101
Mounting the Handset charging cradle on a wall . . . . . . . 102

6 • Before you begin
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Before you begin
Overview
Your Home Wireless Networks™ integrated communications
system is the world’s first wireless networking product designed
to provide both voice and data networking capabilities to the
home and small business.
No additional phone lines to run!
With the Home Wireless Networks system, you can easily build a
wireless network that includes PCs, wireless handsets, standard
telephones, fax machines, modems, etc., without the hassle and
expense of running additional phone lines or data cables
throughout your building. Because the networked devices are
connected together wirelessly, you can move them virtually
anywhere within your premises, anytime you wish, again without
having to rewire your building.
Share PC data, peripherals and Internet accounts!
Not only can you share files and peripherals such as printers,
scanners, etc. from networked PCs, but your Home Wireless
Networks system also allows multiple PC users on the network to
share a single Internet account - all at the same time.
Advanced telephone features on a wireless handset!
When you add Home Wireless Networks wireless handsets to
your system, you gain not only the convenience and portability of
a wireless handset, but also such advanced telephone features
as answering a call on any line from any handset, making
conference calls, saving Caller ID calls to a dialing directory,
dialing from your Caller ID Log or directory, calling other
extensions on the network, transferring calls to other extensions,
etc.

Before you begin • 7
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About system security
Your Home Wireless Networks communications system uses
direct sequence spread spectrum technology to help ensure
secure communications. (Stuckey to provide verbiage.)
A system password is also used to help prevent unauthorized
individuals from registering a handset or other device on your
network.
Note: You should change the default system password to one of
your own choosing after adding the first Data Jack or Handset to
the system. For information on this procedure, see “Changing the
system password” on page 61 .
Network components
Controller
The Controller is the primary component of
your Home Wireless Networks
communications system. The Controller
connects to your incoming telephone lines
and controls all communications between
devices on the network.
The Controller also contains internet gateway
software that allows any PCs connected to
the network via Data Jacks to simultaneously
share the same internet account.

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Data Jack
The Data Jack allows you to wirelessly
connect a PC to your Home Wireless
Networks communications system. By adding
several PCs to the network, you can build a
wireless Local Area Network (LAN) that
allows you to share files, printers, modems,
Internet account, etc. between the networked
PCs.
Connecting a PC to the network via a Data
Jack also allows you to perform system
administration tasks from the PC.
Handset
The Handset is an advanced wireless display
telephone. It can support up to four telephone
lines and can also be used for system
administration purposes. In addition, it allows
users to see at a glance the status of all lines
on the network.
Phone Jack
The Phone Jack allows you to wirelessly
connect an analog device such as a standard
telephone, modem, FAX machine, or
answering machine to your Home Wireless
Networks communications system.

Before you begin • 9
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Installation sequence
Network components must be installed in the following order:
1. Controller (see page 13);
2. Data Jack (see page 25) or Handset (see page 30);
3. Phone Jacks (see page 45).
Safety instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock, and injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Do not use this product near water or when you are wet (for
example, near a bath tub, kitchen sink, laundry tub, wash
bowl, wet basement, or swimming pool). Unplug this product
from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not plug the product back in until it is thoroughly dry.
4. Avoid using a telephone (other than a cordless one) during
an electrical storm. There may be a remote risk of electric
shock.
5. Do not use a telephone in the vicinity of a gas leak. If you
suspect a gas leak, report it immediately using a telephone
located away from the area where the gas is leaking. Also
make sure the Controller unit is located away from the area of
the suspected leak.
6. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of

10 • Before you begin
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the type of power that is supplied to your location, consult
your dealer or local power company.
7. Do not overload the wall outlets or extension cords as this
can result in the risk of fire or electric shock.
8. Do not allow anything to rest on the power cord. Do not locate
this product where the cord will be abused by people walking
on it.
9. This product must not be installed in an attic, garage or other
temperature-extreme environment.
10. To reduce the risk of electric shock, do not disassemble the
telephone equipment. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect
reassembly could cause electric shock. If service or repair
work is required, take the unit to a qualified technician.
11. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
• The power cord is damaged or frayed.
• Liquid has been spilled into the product.
• The product has been exposed to rain or water.
• The product has been dropped or the cabinet has been
damaged.
• The product exhibits a distinct change in performance
• The product does not operate normally by following the
operating instructions.
12. Unplug the Controller from the wall outlet before removing
the cover.

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Battery cautions
To reduce the risk of fire or injury to persons caused by batteries,
read and follow these instructions.
1. Use only the proper type and size batteries.
2. Do not dispose of batteries in a fire. The cell may explode.
Check with local codes for possible special disposal
instructions.
3. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause damage to eyes or skin. It may be
toxic if swallowed.
4. Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets,
and keys. The battery or conductor may overheat and cause
burns.
5. Charge the Handset battery pack provided with or identified
for use with this product only in accordance with the
instructions and limitations specified for this product.
6. Observe proper polarity orientation when installing batteries.
Preventing static electricity damage
The components inside your system are extremely sensitive to
static electricity, also known as electro-static discharge (ESD).
Static electricity can cause irreparable damage to your system.
You can help prevent such damage by taking the following
precautions:
• Avoid touching expansion slot connectors.
• Avoid static-causing surfaces such as plastic and Styrofoam
near your unit.
• Never slide your unit across any surface.

12 • Before you begin
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Notice regarding line intereference
Connecting equipment not produced by Home Wireless Networks
to a line used by the Controller may cause interference with the
network under the following circumstances:
• When the non-Home Wireless Networks device is in use and
a wireless network device attempts to use the same line, the
Controller may not be able to acquire the line for the wireless
device.
• When the non-Home Wireless Networks device attempts to
place or receive a call while a wireless network device is
using the same line, the wireless device may lose connection
to the line.
Use one of the following suggestions to resolve the problem:
• Do not use the non-Home Wireless Networks device during
an active call on the Controller.
• Disconnect the non-Home Wireless Networks device from
the line and move it to another telephone line not used by the
Controller, or to the Controller E-Jack.

Installing the Controller • 13
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Installing the
Controller
Checking parts
The Controller kit should contain the
following parts:
•Controller
•Transformer
• 9V Battery
• 6’ RJ-14 Cables (2)
• Rubber mounting feet
If any parts are missing or broken, call your
dealer.
Controller Installation Sequence
Use the following steps to install the
Controller.
1. Record the Controller serial number.
2. Choose a location for the Controller.
3. Attach protective rubber feet to
Controller base (unless wall-mounting
the Controller).
4. Connect incoming telephone lines (if
installing Handsets or Phone Jacks on
the network).
5. Install the battery.

14 • Installing the Controller
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6. Connect the power.
7. Connect a wired device to Controller E-
Jack (optional).
Recording the Controller Serial Number
Before you begin installing your Controller,
be sure to record the unit’s serial number in
the space provided on the inside front cover
of this manual. You will need this information
in order to add the first handset or data or
phone jack to the network.
The Controller serial number is located on
the inside top surface of the Controller. It can
be found by removing the Controller cover.
Refer to the following figures.
Note: Be sure the Controller is unplugged
before removing the cover.
Opening the Controller

Installing the Controller • 15
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Choosing a location
The Controller can be placed either on a
horizontal service such as a desk or counter
top, or it can be wall-mounted.
Remember the following points when
deciding where to install the Controller.
• The Controller must be placed in an
easily-accessible location to facilitate
battery replacement.
• The Controller should be either wall-
mounted or placed on a stable horizontal
surface such as a desk or countertop.
Model: 95-005-000 SN: 9843001

Locating the Controller serial number

16 • Installing the Controller
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• The Controller must be located within 6
feet of an electrical outlet that is not
controlled by a wall switch, and within 6
feet of a telephone jack or jacks that
contain all the telephone lines coming
into your home.
Note: If there is no single location where
all telephone lines are present in the
home, you will need to reroute the lines
so they have a common entry point into
the building. Contact a qualified
telephone technician or your local
telephone service provider to arrange for
this service.
• Avoid placing the Controller in the
following locations:
−on top of or immediately adjacent to
a TV, VCR, stereo system, or
personal computer
−beside a window facing a street with
heavy traffic
−near heat sources such as radiators
or air ducts
−in direct sunlight
−where it is subject to water splash,
dust or mechanical vibration
−near a microwave oven
−near large metal surfaces or objects,
such as metal shelving, etc.
• Do not place the Controller in an attic,
garage, or other temperature-extreme
location.

Installing the Controller • 17
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Attaching rubber feet to Controller base
Use the following procedure only if placing
the Controller on a horizontal surface.
Note: To mount the Controller on a wall,
refer to the wall-mounting instructions on
page 101.
Procedure
Attach the included protective rubber
feet to the underside of the Controller as
shown in the following illustration.
Place the unit far enough away from the
edge of the desk to minimize the risk of
it being knocked off.
1
Attaching protective feet to base
2

18 • Installing the Controller
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Connecting the incoming telephone lines
This step is necessary only if you intend to
add a handset or phone jack to the network.
If you are adding only Data Jacks to the
network, you may skip this step.
Note: It is recommended that you record the
telephone number for each incoming line in
the same location where you recorded your
Controller serial number. This information will
be helpful should you want to restrict specific
devices on the network from accessing
certain lines.
For single-line telephone wiring
Use the following procedure if the telephone
wiring coming into your building consists of
single-line wires (that is, each cable carries
only one telephone line).
Procedure
1. Connect one of the RJ-14 cables from
your Controller kit to your primary
incoming telephone line. Plug the other
end of the cable to the Line 1 Connector
on the Controller.
2. Use the second RJ-14 cable to connect
your secondary incoming line to the Line
2 Connector.
See the following illustration.
Note: The green Line Status Indicator on
a connector will illuminate within 10
seconds after the line has been properly
connected.