HomePlus Ecoplus EP-1000-TAC Troubleshooting guide

OWNER’S MANUAL & INSTALLATION GUIDE
ecoPLUS™ EP-1000-TAC
PLEASE READ THIS MANUAL CAREFULLY BEFORE
ATTEMPTING INSTALLATION. FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY AFFECT THE PERFORMANCE OF YOUR
SYSTEM VOID YOUR WARRANTY AND RESULT IN
PROPERTY DAMAGE.

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Congratulations on the purchase of your ecoPLUS™ Series premium whole house water
filtration system.
Our ecoPLUS™ EP-1000-TAC premium whole house water treatment system combines the
power ul chlorine removal capacity o our ecoPLUS™ system with our ecoTAC™ salt- ree
hard water conditioning system to provide wide-spectrum treatment or your home.
ecoPLUS™ is speci ically engineered to treat city water by removing chlorine, chloramine,
disin ection by-products, bad tastes and odors, and other trace contaminants including
VOCs, pesticides, herbicides, organic chemicals, lead, and more. ecoPLUS™ delivers
re reshing, great tasting drinking water, and protects your skin and hair rom the damaging
e ects o these contaminants.
Our ecoTAC™ hard water conditioners use a salt- ree water treatment technology called
Template Assisted Crystalization (or "TAC" or short) to prevent hard water scale problems in
your plumbing system, appliances, and more.
To get maximum per ormance rom your ecoPLUS™ system, we encourage to read this
manual in its entirely be ore installation and operation o your ilter.
IMPORTANT SAFETY SYMBOLS
Hazards or unsa e practices that may result in personal injury
and/or severe property damage.
Hazards or unsa e practices that may cause operational
problems with your water treatment system.

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Table of Contents:
GENERAL WARNINGS ……………………………………………………………………………………………...….. …….. 4
OPERATING CONDITIONS …………………………………………………………………………………………….…... 5
INSTALLATION ………………………………………………………………………………………………………….…..…..….. 6
Step 1 – Pre-Installation Inspection ……………………………………………………………..……… 8
Step 2 – Selecting an Installation Location ………………………………………………..…..... 9
Step 3 – Attach Mounting Bracket to Housing Cap ………………………………..……… 10
Step 4 – Attach Housing Cap to Wall …………………………………………………………………. 10
Step 5 – Install Cartridge Filter and Attach Sump ……………………………………….…… 12
Step 6 – Connect Outlet Assembly to the Bypass Assembly ……………………..…. 12
Step 7 – Connect the Bypass Assembly to ecoTAC™ Valve Head …………..….. 13
Step 8 – Connect the Inlet Assembly to the Housing Cap ………………………..…… 14
Step 9 – Connect the Bypass to the Inlet Assembly …………………………………..…….. 15
Step 10 – Connect the ecoPLUS™ Tank to the Inlet Assembly …………………….… 15
Step 11 – Connect Bridge Assembly to the ecoPLUS™ Bypass …….……………… 17
Step 12 – Connect ecoTAC™ System ……………………………………………………………......…. 17
Step 13 – Turn o the Water & Electric Water Heaters ………………………………….… 18
Step 14 – Connect the System to Inlet and Outlet Pipes ………………………………… 19
Step 15 – Initial Start-up and Leak Testing …………………………………………………......…. 20
WHAT TO EXPECT IN THE FIRST FEW WEEKS ………………………………..………………….…..…… 22
TROUBLESHOOTING ………………………………………………………………………….……………………….…..…… 23
MAINTENANCE ………………………………………………………………………………….…………………….…..….……. 24
VALIDATIONS ……………………………………………………………………………………..…………………….…..….……. 26
SATISFACTION GUARANTEE ……………………………………………………….…………………….…..….……. 27
WARRANTY INFORMATION …………………………………………………………………………………..……..…… 28

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GENERAL WARNINGS
Do not allow children or pets to play on or around the water ilter.
Do not install or store this ilter system where it will be exposed to reezing temperatures.
Do not tamper with controls.
Do not repair, replace, or attempt to service any part o the system unless speci ically
instructed to in this manual and you have the understanding, tools, and skills necessary to
carry out the procedure.
Packing materials can be dangerous to children. Keep all packing material (plastic bags,
polystyrene, boxes, etc.) well out o children’s reach.
Individual components o this water treatment system, and the installed system, are heavy.
Precautions should be taken to prevent personal injury or strain. Do not move heavy
components without assistance i you are not physically capable o sa ely carrying out the
procedure.
I the water treatment system is to be le t unattended or an extended period o time
(vacation, etc.), we strongly recommend that you turn o the water supply to the system, or
the whole house, while you are away.
I your water pipes are metal (galvanized or copper), they may be used to ground electrical
systems, appliances, or your phone line. I this is the case, be sure to install regulation
ground clamps to the metal pipe on each side o the ilter system and connect a jumper wire
between the 2 clamps (#4 gauge solid copper wire is recommended). Consult a certi ied
electrician or plumber i you are unsure.
This water treatment system is designed speci ically or the treatment o chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water rom private wells or
private sur ace water sources.

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OPERATING CONDITIONS
The ollowing chart provides guidance on the conditions required or success ul operation o
your ecoPLUS™ system.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources. I you are unsure o the status o your water supply, please
contact your dealer or assistance.
USE OF THIS EQUIPMENT OUTSIDE OF THESE OPERATING CONDITIONS MAY
ADVERSELY AFFECT THE PERFORMANCE OF YOUR SYSTEM RESULT IN SYSTEM
DAMAGE INCLUDING WATER LEAKS AND CORRESPONDING PROPERTY DAMAGE AND
MAY VOID YOUR WARRANTY.
It is very important to note that the presence o elevated levels o chlorine, iron, manganese,
hydrogen sul ide, copper, and certain other contaminants can damage the TAC media,
reducing its e ectiveness and shortening its li e.
WATER EXCEEDING ANY OF THE FOLLOWING LEVELS SHOULD BE PRE-TREATED TO
REDUCE CONTAMINANT LEVELS BELOW THE STATED LEVEL:
Iron 0.3 ppm (mg/l)
Manganese 0.05 ppm (mg/l)
Copper 1.3 ppm (mg/l)
Hydrogen Sul ide Must be removed
Polyphosphates Must be removed
Oils Must be removed
The presence o these contaminants in municipally treated (city) water is very rare, with the
exception o copper which can be ound in homes with newly installed copper pipes.

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FOR HOMES WITH SIGNIFICANT NEWLY INSTALLED COPPER PIPES PRIOR TO THE
ECOTAC™ UNIT IT IS RECOMMENDED THAT INSTALLATION OF THE SYSTEM BE
POSTPONED FOR 3-4 WEEKS TO ALLOW A PROTECTIVE COATING TO FORM ON THE
NEW COPPER PIPES.
Minimum Water Pressure 20 PSI
Maximum Water Pressure 90 PSI*
Recommended Water Pressure 40-70 PSI
Water Temperature 36F to 100F (2 to 38C)
Minimum Air Temperature 32°F (0°C)**
pH Range 6.5*** to 8.5
Maximum Service Flow Rate 15 GPM (57 LPM)
Recommended Service Flow Rate <10 GPM (37 LPM)
Water Supply Treated City Water
* While the ecoPLUS™ system is built to withstand pressures exceeding 90 PSI, i your water
pressure is greater than 70 PSI, we recommend that you have a certi ied plumber install a
pressure reducing valve ahead o the ecoPLUS ™ system.
** The system cannot be subjected to reezing conditions or severe damage to the system
and your property could occur.
*** pH correction is strongly recommended where pH levels are less than 6.5 to prevent
damage to your plumbing system, and to prevent the leaching o metals rom copper and
brass plumbing components and solder in your home. Contact your dealer or
recommendations.
INSTALLATION
WE RECOMMEND THAT YOU READ THIS ENTIRE MANUAL BEFORE STARTING THE
ACTUAL INSTALLATION. WHILE WE STRONGLY RECOMMEND THAT A LICENSED
PLUMBER PERFORM ALL INSTALLATION WORK A MECHANICALLY-INCLINED

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HOMEOWNER WITH SUITABLE PLUMBING KNOWLEDGE CAN INSTALL THIS SYSTEM.
IN ALL CASES IT IS CRITICAL THAT THE INSTALLATION BE DONE IN ACCORDANCE
WITH THESE INSTRUCTIONS AND ALL APPLICABLE PLUMBING AND ELECTRICAL
CODES. BE SURE TO OBTAIN ALL REQUIRED PERMITS. IF THESE INSTRUCTIONS AND
THE APPLICABLE CODES ARE IN CONFLICT THE RELEVANT PLUMBING/ELECTRICAL
CODE SHALL BE FOLLOWED. EQUIPMENT FAILURE PERSONAL INJURY OR PROPERTY
DAMAGE CAN RESULT IF THIS EQUIPMENT IS NOT INSTALLED PROPERLY.
KEEP THE MEDIA TANKS UPRIGHT AT ALL TIMES.
IF POSSIBLE WE RECOMMEND THAT PEX OR CPVC PIPE BE USED FOR ALL NEW
PLUMBING PIPE USED IN CONNECTION WITH THE INSTALLATION. THIS IS BECAUSE
NEW COPPER WATER LINES MAY RELEASE SOME COPPER IONS INTO THE WATER FOR
SEVERAL WEEKS AFTER INSTALLATION AND THESE IONS CAN HAVE A NEGATIVE
IMPACT ON THE ECOTAC™ MEDIA. TO FURTHER MINIMIZE ANY PROBLEMS WITH
COPPER AVOID APPLYING EXCESS FLUX ON THE INNER SURFACES OF THE PIPE AND
USE A LOW-CORROSIVITY WATER SOLUBLE FLUX LISTED UNDER THE ASTM B813
STANDARD. FOR HOMES WITH SIGNIFICANT NEWLY INSTALLED COPPER PIPES PRIOR
TO THE ECOTAC™ UNIT IT IS RECOMMENDED THAT INSTALLATION OF THE SYSTEM
BE POSTPONED FOR 3-4 WEEKS TO ALLOW A PROTECTIVE COATING TO FORM ON THE
NEW COPPER PIPES.
John Guest® Quick-Connect Style Fittings
Several steps in the installation use a special type o quick connect itting made by
John Guest®. To connect a John Guest® itting, unlock the itting by turning the collet
counter-clockwise until the itting loosens. A small gap will open between the collet
and the back o the itting. Push the tube irmly into the itting as ar as it will go. Turn
the collet clockwise until tight to secure the itting. Pull out on the tube to ensure a
good connection has been made. The pipe can be removed rom the itting by
loosening the collet again and depressing the collar evenly while pulling outward on
the tube.

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Step 1. – Pre-Installation Inspection

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Inspect all o the components that you received with your unit. You should have received the
ollowing:
1. ecoPlus™ Media Tank and Valve Head
2. Cartridge Filter Housing Cap
3. Cartridge Filter Housing Sump
4. Sediment Pre-Filter (shipped inside #3)
5. Mounting Bracket
6. Bypass Assembly
7. Flexible Stainless Steel Connectors
8. Outlet Assembly
9. Inlet Assembly
10. Spanner Wrench
11. Small Parts Bag
(8 Lag Bolts and 8 Washers)
12. ecoTAC™ Media Tank and Valve Head
13. Bridge Assembly
Step 2. – Selecting an Installation Location
While exterior installation in warm climate areas is possible, we strongly recommend interior
installation only. The system cannot be allowed to reeze or severe system damage could
occur. The system should not be exposed to rain and it should not be installed in direct
sunlight, as long-term exposure to UV light could damage components o the system.
Select a location or installation o your water ilter that is within close proximity to the main
incoming water line o the home. The location should have a irm, level sur ace with enough
space or the unit itsel and su icient space surrounding the unit to acilitate maintenance.
The approximate minimum installation space required or
this model is:
34” Wide x 60” High x 21.5” Deep
In most cases, the system should be installed a ter the
branch line(s) to exterior irrigation, unless you want your
exterior aucets to deliver treated water. Depending on
the con iguration o your plumbing system, this is not
always possible. ecoPLUS™ should be installed a ter
your pressure tank and booster pump, i applicable, and
be ore your hot water heater.
IF YOU HAVE OTHER WATER TREATMENT EQUIPMENT YOU SHOULD DISCUSS THE
ORDER OF YOUR TREATMENT EQUIPMENT WITH YOUR DEALER PRIOR TO
INSTALLATION.

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WHILE WATER LEAKS ARE VERY RARE AND UNEXPECTED YOUR WATER FILTER
SYSTEM SHOULD BE LOCATED NEXT TO A FLOOR DRAIN OR PROTECTED BY A WATER
LEAK DETECTION SYSTEM WITH AUTOMATIC SHUT-OFF VALVE TO PREVENT WATER
DAMAGE TO YOUR PROPERTY IN THE UNLIKELY EVENT OF A WATER LEAK.
RECOMMENDED WATER LEAK DETECTION SYSTEMS ARE AVAILABLE AT WWW.A-LEAK-
DETECTOR.COM.
Step 3. – Attach Mounting Bracket to Housing Cap
Using our (4) o the lag bolts and washers rom the small parts bag, attach the mounting
bracket to the cartridge ilter housing cap as shown in the diagram below. The inlet o the
housing should be on the le t.
Step 4. – Attach Housing Cap to Wall
Attach the cartridge ilter housing cap and mounting bracket to your wall using the
remaining our (4) lag bolts and washers as shown below. The top of the mounting
bracket should be mounted EXACTLY 62 ¾ (62.75) inches off the floor. Use a carpenter’s
level to ensure that the bracket is mounted level to the loor. You will need to ensure that