Honeywell PC42T User manual

PC42t
Desktop Printer
User Guide

iiPC42t Desktop Printer User Guide
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Copyright © 2015 Honeywell International Inc. All rights reserved.

Contents
PC42t Desktop Printer User Guide iii
Contents
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
1 About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the PC42t Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Load Tear-Off Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Load External Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About ESim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About ZSim. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Set the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Set the Command Language with the Print Button . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page . . . . . . . . . . . . . 18
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Print a Test Label When You Turn on the Printer . . . . . . . . . . . . . . . . . . . . 19
Print a Test Label When the Printer is Ready to Print . . . . . . . . . . . . . . . . 20
2 Connect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Install Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connect the Printer with a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connect the Printer with a Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
iv PC42t Desktop Printer User Guide
Connect the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connect a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure the Printer from the Printer Web Page. . . . . . . . . . . . . . . . . . . . 25
Configure the Printer with PrintSet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Upgrade the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Upgrade Firmware from a USB Storage Device. . . . . . . . . . . . . . . . . . . . . 28
3 Troubleshoot and Maintain the Printer . . . . . . . . . . . . . . . . . . . . . 29
Contact Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Locate the Printer Configuration and Serial Numbers. . . . . . . . . . . . . . . . . . . . . . . 31
Printer Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
How to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Restore Default Settings with the Print Button . . . . . . . . . . . . . . . . . . . . . . 33
Restore Default Settings from the Printer Web Page . . . . . . . . . . . . . . . . . 34
Restore Default Settings with PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replace the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Clean the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Clean the Interior of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Clean the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
A Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Supported Bar Code Symbologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
B Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Serial Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Contents
PC42t Desktop Printer User Guide v
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Manage I/O Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Manage Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
DNS Network Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Net1 Network Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
WINS Network Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Web Server Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
C Print Labels with INPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
About the INPrint Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Print INPrint Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Contents
vi PC42t Desktop Printer User Guide

Customer Support
PC42t Desktop Printer User Guide vii
Customer Support
If you need assistance installing or troubleshooting your product, contact
us by using one of these methods:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base does not help you solve your problem, log into the
Technical Support Portal to submit your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
Log into the Technical Support Portal to search our Knowledge Base,
submit your problem or question, request a call back, or provide
feedback. When filling out one of the forms, provide as much detail as
possible. You can even include attachments.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website.
Product Service and Repair
Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain a
Return Material Authorization number (RMA #) before you return the
product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click
Resources > Warranty.
The limited duration of the warranty for the PC42t printer is as follows:
•The duration of the limited warranty for printers is one year.
•The duration of the limited warranty for the printhead is six months.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please contact
the Technical Communications department directly at
[e-mail].

Customer Support
viii PC42t Desktop Printer User Guide
Warning: Moving parts are exposed when the cover is open. Make
sure the cover is closed before you operate the printer.
Warning: The printhead/motor may be hot. Allow the printhead/
motor to cool.
Warning: Do not put your fingers inside the print mechanism when
the power is on.
Warning: The tear bar contains sharp edges. Keep fingers and
other body parts away from the tear bar.
Caution: Read and review the warnings in this manual carefully
before connecting the printer.
Caution: Observe all safety and accident prevention regulations
applicable to your specific region and application.
Caution: Do not spray the printer with water. If you are using a host
to clean the premises in an industrial environment, remove the
printer or protect it carefully from spray and moisture.
Caution: You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Caution: You must make sure that dangerous conditions cannot
occur under any circumstances, even for a brief period of time.
Caution: Carefully read the warning text on the envelope before
using a cleaning card.
Caution: To reduce the risk of electric shock or fire, keep the cover
closed and turn off the printer when not in use. No user-serviceable
parts inside.

1
1
About the Printer
This chapter introduces the PC42t printer. It includes
descriptions of the printer features and basic operation.

Chapter 1 — About the Printer
2 PC42t Desktop Printer User Guide
About the PC42t Printer
The PC42t printer is a lightweight, reliable printer that is easy to use. It is
designed to print up to 1000 labels a day. Printer features include:
•203 dpi (8 dots/mm) printing.
•print speeds from 2 to 4 ips (inches per second).
•USB host port for connecting storage devices, scanners, or
keyboards.
•USB device port for connecting to a desktop PC.
•support for printer programming languages including Direct Protocol,
ZSim, and ESim.
•optional, factory-installed Ethernet interface.
•optional, factory-installed RS-232 serial port interface.
Printer Features
Use the next illustrations to locate printer features.
PC42t Front Panel
Power
Latch
Print Button
Status LED Media Window

Chapter 1 — About the Printer
PC42t Desktop Printer User Guide 3
PC42t Rear Panel
About the Print Button
Use the next table to understand the functions of the Print button.
Power port
External media
feed slot
USB host port
USB device port
Serial port
(optional)
Ethernet port
(optional)
How to Use the Print Button
Print Button Action Description
Press and hold the
Print button (while the
printer is starting up)
The printer calibrates the media, prints a
configuration label, and then lets you select the
printer command language: Direct Protocol,
ESim, or ZSim. Release the Print button when
the printer command language you want to use
prints out.
Press and hold the
Print button for two
seconds and then
release (when the
printer is idle)
The printer prints out several labels to calibrate
the media sensor (testfeed).
Press and hold the
Print button (when
the printer is idle)
The printer prints out several labels (testfeed)
and then prints the configuration label.

Chapter 1 — About the Printer
4 PC42t Desktop Printer User Guide
About the Status LED
The status LED turns green, orange, or red to indicate the current status
of the printer. Use the next table to understand the states of the status
LED.
Press and release the
Print button
If the printer is idle, the printer advances media
to the beginning of the next label.
If the printer is printing, the printing pauses.
If the printer has been paused, printing resumes.
How to Use the Print Button (continued)
Print Button Action Description
Status LED States
LED State Description
Slow blinking green The printer is just starting up.
Printing is paused.
Fast blinking green The printer is communicating.
The simulator (ZSim and ESim) is starting up.
Solid green The printer is idle and waiting for the next print job.
Blinking orange The printer is upgrading its firmware from an
inserted USB flash drive.
Status LED

Chapter 1 — About the Printer
PC42t Desktop Printer User Guide 5
About Media
The printer can print on labels, tags, and continuous (receipt and linered)
media. The printer supports both direct thermal and thermal transfer
media. To use thermal transfer media, you also need thermal transfer
ribbon. The PC42t printer supports media from 1 to 4.33 inches (25 to
110 mm) wide.
Blinking red The printer is in Error mode. The printer may be
out of ribbon, have ribbon installed (when
configured for direct thermal), be out of media,
have the printhead lifted, have a label obstructing
the printing path, or you may not have performed a
testfeed (hold Print button until several labels
print).
After you have fixed the error, press the Print
button to restart printing.
Status LED States (continued)
LED State Description

Chapter 1 — About the Printer
6 PC42t Desktop Printer User Guide
Load Tear-Off Media
In tear-off printing mode, you manually tear off the media upward against
the tear bar.
1Press in on the cover latches on both sides of the printer and open
the cover.
2Press in on the top of both locking tabs to open the print and ribbon
mechanism.

Chapter 1 — About the Printer
PC42t Desktop Printer User Guide 7
3Insert the media spindle into the media roll. If there is an empty
media core in the media compartment, remove it.
•If you have a 1.0-inch core, insert the media spindle so that the
1”^ is facing upward.
•If you have a 1.5-inch core, insert the media spindle so that the
1.5”^ is facing upward.
4Remove the Mylar®film from the black mark sensor.
5Adjust the black mark sensor:
•If you are using black mark media, slide the black mark sensor so
that the marks pass over the sensor.
•For all other media types, make sure the black mark sensor is in
the center of the media path.

Chapter 1 — About the Printer
8 PC42t Desktop Printer User Guide
6Feed the media underneath the print and ribbon mechanism and to
the front of the printer.
7Adjust the media holders to the width of the media or liner. Make sure
the media lays flat.
8Lower the print and ribbon mechanism and press down until both
locking tabs snap into place.

Chapter 1 — About the Printer
PC42t Desktop Printer User Guide 9
9Close the cover.
10 Press the Print button to feed media out to the first label in the roll.

Chapter 1 — About the Printer
10 PC42t Desktop Printer User Guide
Load External Media
You can place the media supply, such as fanfold tickets or tags, behind
the printer. You need to purchase an external media holder separately.
1Place the media behind the printer.
2Feed the media into the printer through the external media feed slot.
3Thread the media through the printer and adjust the media holders
and sensor as you would for media that loads inside the printer.
Load Ribbon
You need to use thermal transfer ribbon to print on thermal transfer
media. Make sure to select ribbon that matches the face materials of the
media to obtain the best durability and print quality.
Note: Make sure to protect the media from direct sunlight and from
dust, dirt, or other foreign particles that can impair the printout quality or
cause unnecessary wear to the printhead.
External media
feed slot
Note: The PC42t can only use ribbon that is “ink out,” which means that
the ribbon is loaded with the inked side (the dull side) facing out.

Chapter 1 — About the Printer
PC42t Desktop Printer User Guide 11
1Press in on the cover latches on both sides of the printer and open
the cover.

Chapter 1 — About the Printer
12 PC42t Desktop Printer User Guide
2Insert one ribbon adapter into the thermal transfer ribbon roll and
insert the other ribbon adapter into the empty ribbon takeup core.
If your media is not very wide, center the media and the empty ribbon
takeup core on the ribbon adapter.
01122 33
01122 33