Honeywell PM23c User manual

PM23c, PM43, & PM43c
Mid-Range Printer
User Manual

ii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Disclaimer
Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and
other information contained in this document without prior notice, and the reader should in all
cases consult HII to determine whether any such changes have been made. The information
in this publication does not represent a commitment on the part of HII.
HII shall not be liable for technical or editorial errors or omissions contained herein; nor for
incidental or consequential damages resulting from the furnishing, performance, or use of
this material. HII disclaims all responsibility for the selection and use of software and/or
hardware to achieve intended results.
This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be photocopied, reproduced, or translated into
another language without the prior written consent of HII.
Trademarks
Microsoft, Windows, and the Windows logo are either registered trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Zebra, Zebra Programming Language (ZPL), and ZPL II are trademarks of ZIH Corp.
Patents
For patent information, see www.hsmpats.com.
Copyright © 2012–2016 Honeywell International Inc. All rights reserved.

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual v
Contents
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
1 About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About the PM23c, PM43, and PM43c Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the Full Touch Display Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Navigate in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . 13
About the Onscreen Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Printer Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About ZSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About DSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Smart Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Set the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page . . . . . . . . . . . . . 18
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . 19
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents
vi PM23c, PM43, and PM43c Mid-Range Printer User Manual
2 Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Smart Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Linerless Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Tear-Off Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Load Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media from an External Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Print a Test Label with the Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Print a Test Label with the Full Touch Printer . . . . . . . . . . . . . . . . . . . . . . . 38
Calibrate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Create and Print Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How to Print on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Run the RFID Calibration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calculate RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3 Connect the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Install Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual vii
About the Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer Using an IEEE 1284 Cable. . . . . . . . . . . . . . . . . . . . . 46
How to Connect the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . 47
About Wireless Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure Wireless Communications from the Web Page . . . . . . 48
Configure Wireless Communications from the Main Menu . . . . . 49
Install Authentication Certificates . . . . . . . . . . . . . . . . . . . . . . . . . 49
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connect to a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configure Bluetooth Communications from the Web Page . . . . . 51
Configure Bluetooth Communications from the Main Menu . . . . . 52
About the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connect a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4 Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
About the Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configure the Printer from the Main Menu . . . . . . . . . . . . . . . . . . 62
Restrict Access to the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . 64
Configure the Printer with PrintSet 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How to Configure the Printer with Programming Commands . . . . . . . . . . 66
How to Configure the Printer with SmartSystems . . . . . . . . . . . . . . . . . . . 66
Configure the Printer with Touchless Configuration . . . . . . . . . . . . . . . . . 66
About Uploading Fonts, Images, Applications, Formats, and Web Pages . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Change Background Image for the Ready Screen. . . . . . . . . . . . . . . . . . . 70
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Load a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 72
Load a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 73
How to Load a Printer Profile with Programming Commands . . . . . . . . . . 73
Install a Configuration File from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . 74
Export a Configuration File to a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . 75

Contents
viii PM23c, PM43, and PM43c Mid-Range Printer User Manual
About Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Create Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Customize the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5 Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . .79
Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Set Maintenance Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Error Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maintenance and Error Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshoot Printer Problems and Find Solutions . . . . . . . . . . . . . . . . . . . . . . . . 88
How to Restore Printer Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Restore Defaults with a Hardware-Based Reset . . . . . . . . . . . . . . . . . . . . 94
How to Upgrade the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . 96
Upgrade Firmware from a USB Storage Device . . . . . . . . . . . . . . . . . . . . 96
6 Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
How to Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Media Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Clean the Exterior of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Clean the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual ix
How to Adjust the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Prevent Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjust the Printhead Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Calibrate the Label Taken Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Adjust the Label Gap and Black Mark Sensor . . . . . . . . . . . . . . . . . . . . . 106
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
USB Device Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
USB Host Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
C Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . .145
About the INPrint Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Print INPrint Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents
x PM23c, PM43, and PM43c Mid-Range Printer User Manual

Customer Support
PM23c, PM43, and PM43c Mid-Range Printer User Manual xi
Customer Support
If you need assistance installing or troubleshooting your product, contact
us by using one of these methods:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base does not help you solve your problem, log into the
Technical Support Portal to submit your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
Log into the Technical Support Portal to search our Knowledge Base,
submit your problem or question, request a call back, or provide
feedback. When filling out one of the forms, provide as much detail as
possible. You can even include attachments.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website.
Product Service and Repair
Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain a
Return Material Authorization number (RMA #) before you return the
product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click
Resources > Warranty.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
[e-mail].

Customer Support
xii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Safety Precautions
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage. This
document provides warnings regarding personal safety during operation
of the printer.
Note: You may use this printer on an IT power system.
Warning: Moving parts are exposed when the cover is open. Make
sure the cover is closed before you operate the printer.
Warning: Do not open the electronics cover. Dangerous voltage!
Warning: Do not remove the bottom plate. Dangerous voltage!
Warning: Do not put your fingers inside the print mechanism when
the power is on.
Caution: Double pole/neutral fusing.
Caution: Do not spray the printer with water. If you are using a hose
to clean the premises in an industrial environment, remove the
printer or protect it carefully from spray and moisture.
Caution: Make sure you place the printer on an even surface that
can safely support its weight and supplies.
Caution: You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Caution: You must ensure that dangerous conditions cannot occur
under any circumstances, even for a brief period of time.
Caution: Observe all safety and accident prevention regulations
applicable to your specific region and application.
Caution: Before you use a cleaning card, carefully read the warning
text on the envelope.

1
1
About the Printer
This chapter introduces the PM23c, PM43, and PM43c
printers, and includes descriptions of printer features and
basic operation.

Chapter 1 – About the Printer
2 PM23c, PM43, and PM43c Mid-Range Printer User Manual
About the PM23c, PM43, and PM43c Printer
The PM23c, PM43, and PM43c printers are rugged label printers that
include integrated USB, RS-232, and Ethernet interfaces. You can
connect the printers to a single desktop PC, to a wired network, or to a
wireless network.
Features of both printers include:
•Print speeds of up to 10 ips (406 dpi printhead) and 12 ips (203 and
300 dpi printhead).
•USB host port for connecting storage devices, scanners, or
keyboards.
•USB device port for connecting to a desktop PC.
•Support for printer programming languages including Intermec
Fingerprint, Intermec Printer Language (IPL), Direct Protocol, DSim,
and ZSim.
•A wide range of printer accessories.
•CCXv4 certified.
Note: The PM23c, PM43, and PM43c printers with an IEEE
802.11a/b/g/n radio installed are Wi-Fi® certified for interoperability
with other 802.11a/b/g/n wireless LAN devices.

Chapter 1 – About the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 3
Printer Features
Use these illustrations to familiarize yourself with the PM23c, PM43, and
PM43c printers. Most of the illustrations in this manual show the PM43
printer. The internal parts and back connectors are the same for all printer
models.
Front View of PM43 Printer
5SERINTERFACE
-EDIACOVE
R
0RINTBUTTON

Chapter 1 – About the Printer
4 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Internal View of the PM43 Printer
Back View of the PM43 Printer
0RINTHEADLEVER
'APSENSORADJUSTMENTWHEEL
2IBBONTAKEUP
2IBBONSUPPLY
-EDIAHANGER
/NOFFSWITCH
%THERNETPORT
23SERIALPORT
53"DEVICEPORT
53"HOSTPORT
!#0OWER

Chapter 1 – About the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 5
About the Front Panel
There are two front panels available for the PM23c, PM43, and PM43c
printers:
•Icon (no display)
•Full touch display
Both versions of the front panel contain the Print button and the Ready-
to-Work indicator. The PM43 with the full touch display also has a USB
port on the front panel.
About the Ready-to-Work Indicator
The Ready-to-Work indicator on the front of the printer turns on when the
printer is ready to print.
Ready-to-Work Indicator Location
Ready-to-Work
Indicator Status Description
On Printer is ready for a print job.
Blinking Printer is not ready for a print job.
Off Printer is turned off, not communicating, or not ready
to print. For example, the printer may be starting up
or performing a firmware upgrade.
2EADYTO7ORK
INDICATOR

Chapter 1 – About the Printer
6 PM23c, PM43, and PM43c Mid-Range Printer User Manual
About the Print Button
The blue button on the front panel is the Print button. All models of
printer have a blue Print button. Use the Print button to feed media,
pause print jobs, and print. Use this table to understand the functions of
the Print button.
Print Button Behavior
State of the Printer Printer Behavior
Starting Press the Print button during startup to enter
Calibration mode or to restore defaults if the
printhead is lifted.
Ready Press the Print button to advance media.
If the print key feature is enabled (on), press the
Print button to reprint the last print job.
Press and hold the Print button for more than two
seconds to perform the action defined by the Hold
Feed Button Action setting.
Printing Press the Print button to stop or pause printing.
The printer will stop after it completely prints one
label.
Paused Press the Print button to resume printing.
Error Press the Print button to advance media if
possible.

Chapter 1 – About the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 7
About the Icon Front Panel
The icon front panel contains icons that light up to indicate printer
communications, printer errors, and maintenance issues.
Icon Front Panel on a PM23c, PM43, and PM43c Printer
Use this table to understand what it means when an icon lights up.
1.
1.
Names and Descriptions of Front Panel Icons
Icon Name Color Description
Wi-Fi Communications White Wireless signal.
Off Wireless radio disabled or not installed.
Connectivity Flashing
white
Sending or receiving data.
Off No data is being sent or received.
Bluetooth White Bluetooth is enabled.
Off Bluetooth is disabled or not installed.

Chapter 1 – About the Printer
8 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Media Red Out of media or there is a problem with the
media (jammed, not loaded correctly). If the
printer has a label taken sensor installed and
enabled, this icon indicates that a label has
been printed but not yet removed.
Off Media is available and loaded correctly.
Configuration Error Red There is a printer configuration problem.
Off There are no configuration problems.
Ribbon Red Ribbon is out or there is a problem with the
ribbon.
Off Ribbon is not having any problems or the
printer is not configured to use ribbon.
Printhead Hot Red The printhead is too hot.
Off The printhead temperature is normal and the
printer is ready for printing.
Printhead Lifted Red Printhead is lifted.
Off Printhead is lowered.
General Error Red There is a printer problem not associated with
one of the other icons.
Off There are no general errors.
Pause White The printer is paused.
Off The printer is not paused.
Maintenance Amber Maintenance is required and a lifetime
odometer setting has been reached.
Flashing
amber
The firmware is being upgraded, the printer is
recovering or restoring the firmware, or the
printer is calibrating. Once the process is
complete, the printer will turn off.
Off No maintenance is required.
Names and Descriptions of Front Panel Icons (continued)
Icon Name Color Description

Chapter 1 – About the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 9
About the Full Touch Display Front Panel
The full touch display front panel contains a 3.5-inch touch panel and a
keypad for entering information or navigating through the user interface.
The Full Touch Display Front Panel on a PM43 and PM23c Printer
The full touch screen is a resistive touch panel that supports touch input
with fingers, gloved hands, or a stylus. You only need to touch the screen
once to make a selection.
Use the keys on the front panel to enter information into the screen or to
navigate the Main Menu if the touch screen is not working properly. All of
the full touch display printers contain these keys on the front panel: 0 to
9, Enter, . (period), - (minus), Clear, F1 to F5, and an Orange (Shift) key.





&
)
)
)
) )


1.D

Chapter 1 – About the Printer
10 PM23c, PM43, and PM43c Mid-Range Printer User Manual
About the Ready Screen
After you turn the printer on, the Ready screen appears when the printer
finishes starting up.
PM23c, PM43, and PM43c Ready Screen
Shortcut Keys on the Full Touch Display Keypad
Navigation Shortcut Keys
Enter the Main Menu . (period)/- (minus)
Arrow Up 8
Arrow Down 2
Arrow Left 4
Arrow Right 6
Enter in Menu
Enter button
Break in Fingerprint Application Orange + C
Note: Icons for Wi-Fi and Bluetooth status appear only when the optional
Wi-Fi/Bluetooth module is installed. The IP address appears when the
printer is connected to an Ethernet or wireless network. If there is not
Ethernet or wireless connection, serial port information appears on the
screen.