Honeywell PM23c User manual

PM23c, PM43, & PM43c
Mid-Range Printer
User Manual

ii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Disclaimer
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other information contained in this document without prior notice, and the reader should in all
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Copyright © 2012–2016 Honeywell International Inc. All rights reserved.

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual v
Contents
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
1 About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About the PM23c, PM43, and PM43c Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the Full Touch Display Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Navigate in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . 13
About the Onscreen Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Printer Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About ZSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About DSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Smart Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Set the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page . . . . . . . . . . . . . 18
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . 19
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents
vi PM23c, PM43, and PM43c Mid-Range Printer User Manual
2 Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Smart Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Linerless Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Tear-Off Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Load Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media from an External Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Print a Test Label with the Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Print a Test Label with the Full Touch Printer . . . . . . . . . . . . . . . . . . . . . . . 38
Calibrate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Create and Print Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How to Print on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Run the RFID Calibration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calculate RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3 Connect the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Install Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual vii
About the Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer Using an IEEE 1284 Cable. . . . . . . . . . . . . . . . . . . . . 46
How to Connect the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . 47
About Wireless Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure Wireless Communications from the Web Page . . . . . . 48
Configure Wireless Communications from the Main Menu . . . . . 49
Install Authentication Certificates . . . . . . . . . . . . . . . . . . . . . . . . . 49
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connect to a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configure Bluetooth Communications from the Web Page . . . . . 51
Configure Bluetooth Communications from the Main Menu . . . . . 52
About the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connect a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4 Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
About the Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configure the Printer from the Main Menu . . . . . . . . . . . . . . . . . . 62
Restrict Access to the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . 64
Configure the Printer with PrintSet 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How to Configure the Printer with Programming Commands . . . . . . . . . . 66
How to Configure the Printer with SmartSystems . . . . . . . . . . . . . . . . . . . 66
Configure the Printer with Touchless Configuration . . . . . . . . . . . . . . . . . 66
About Uploading Fonts, Images, Applications, Formats, and Web Pages . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Change Background Image for the Ready Screen. . . . . . . . . . . . . . . . . . . 70
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Load a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 72
Load a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 73
How to Load a Printer Profile with Programming Commands . . . . . . . . . . 73
Install a Configuration File from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . 74
Export a Configuration File to a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . 75

Contents
viii PM23c, PM43, and PM43c Mid-Range Printer User Manual
About Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Create Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Customize the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5 Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . .79
Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Set Maintenance Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Error Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maintenance and Error Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshoot Printer Problems and Find Solutions . . . . . . . . . . . . . . . . . . . . . . . . 88
How to Restore Printer Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Restore Defaults with a Hardware-Based Reset . . . . . . . . . . . . . . . . . . . . 94
How to Upgrade the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . 96
Upgrade Firmware from a USB Storage Device . . . . . . . . . . . . . . . . . . . . 96
6 Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
How to Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Media Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Clean the Exterior of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Clean the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Contents
PM23c, PM43, and PM43c Mid-Range Printer User Manual ix
How to Adjust the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Prevent Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjust the Printhead Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Calibrate the Label Taken Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Adjust the Label Gap and Black Mark Sensor . . . . . . . . . . . . . . . . . . . . . 106
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
USB Device Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
USB Host Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
C Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . .145
About the INPrint Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Print INPrint Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents
x PM23c, PM43, and PM43c Mid-Range Printer User Manual

Customer Support
PM23c, PM43, and PM43c Mid-Range Printer User Manual xi
Customer Support
If you need assistance installing or troubleshooting your product, contact
us by using one of these methods:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base does not help you solve your problem, log into the
Technical Support Portal to submit your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
Log into the Technical Support Portal to search our Knowledge Base,
submit your problem or question, request a call back, or provide
feedback. When filling out one of the forms, provide as much detail as
possible. You can even include attachments.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website.
Product Service and Repair
Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain a
Return Material Authorization number (RMA #) before you return the
product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click
Resources > Warranty.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
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Customer Support
xii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Safety Precautions
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage. This
document provides warnings regarding personal safety during operation
of the printer.
Note: You may use this printer on an IT power system.
Warning: Moving parts are exposed when the cover is open. Make
sure the cover is closed before you operate the printer.
Warning: Do not open the electronics cover. Dangerous voltage!
Warning: Do not remove the bottom plate. Dangerous voltage!
Warning: Do not put your fingers inside the print mechanism when
the power is on.
Caution: Double pole/neutral fusing.
Caution: Do not spray the printer with water. If you are using a hose
to clean the premises in an industrial environment, remove the
printer or protect it carefully from spray and moisture.
Caution: Make sure you place the printer on an even surface that
can safely support its weight and supplies.
Caution: You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Caution: You must ensure that dangerous conditions cannot occur
under any circumstances, even for a brief period of time.
Caution: Observe all safety and accident prevention regulations
applicable to your specific region and application.
Caution: Before you use a cleaning card, carefully read the warning
text on the envelope.