HP Brio 8000 Manual

English
Getting Support
Includes HP Software and Hardware Warranties, and HP Software License Agreement
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Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing,
performance, or use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated into another language without
the prior written consent of Hewlett-Packard Company.
Please read and agree with the HP Software License Agreement prior
to the use of any software provided by Hewlett-Packard. For warranty
information, refer to the HP Hardware Warranty and HP Software
Warranty.
Hewlett-Packard France
Grenoble Personal Computer Division
Technical Marketing
38053 Grenoble Cedex 9
France
1997 Hewlett-Packard Company
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Getting Support
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About This Book
iv English
About This Book
This book provides support information for your computer. In addition,
it also provides other important information such as safety
instructions, the software license agreement and product warranty
information.
The book is divided into sections covering the following topics:
•Safety Information
•What to Do First
•Where to Get Help
•Getting Telephone Assistance
•Recycling Your Computer
•Technical Characteristics
•Regulatory, Warranty and Software License Agreement Information
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English v
Trademark Acknowledgement
Trademark Acknowledgement
CompuServe™ is a trademark of CompuServe, Inc.
Microsoft®, MS-DOS® and Windows® are U.S. registered trademarks
of Microsoft Corporation.
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Important Safety Information
vi English
Important Safety Information
It is important that you read the following safety information before
you set up and use your computer.
General Safety Information
If you are in any doubt about whether you can lift the equipment safely,
do not try to move it without help.
Always connect the computer equipment to a grounded electrical wall
outlet. Always use a power cord with properly grounded plugs, such as
the one provided with your equipment, or one in compliance with your
country’s regulations. You can disconnect the computer from the power
supply by removing the power cord from the electrical outlet. This
means that the computer must be located close to an easily accessible
electrical outlet.
Check that the correct voltage is selected for your country (the voltage
is set during manufacturing and should already be correct).
Never remove the computer’s cover without first removing the power
cord and any connection to a telecommunications network. Always
replace the cover before switching on the computer.
To avoid electric shock, do not open the power supply unit. There are
no user-serviceable parts inside.
Safety Information for Computers with a CD-ROM
To avoid electric shock and harm to your eyes by laser light from a CD-
ROM drive, do not open the CD-ROM drive enclosure. The drive should
be serviced by qualified personnel only. Do not attempt to make any
adjustment to the unit. The HP PC is a Class 1 laser product. Refer to
the label on the CD-ROM drive for power and wavelength
requirements.
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English vii
Important Safety Information
Safety Information for Communications and Multimedia Models
Before connecting the headphones or speakers, always turn the volume
down to avoid discomfort from unexpected noise or static. Listening to
loud sounds for prolonged periods of time may permanently damage
your hearing. Before putting on the headphones, place them around
your neck and turn the volume down. Then, put on the headphones
and slowly increase the volume by using the Audio Mixer Applet or the
enhanced keyboard until you find a comfortable listening level, where
the sound is clear, without being too loud. When you can hear
comfortably and clearly, without distortion, leave the volume control in
that position.
Do not attempt to connect this product to the telephone line
during a lightning storm.
Never install telephone jacks in wet locations unless the telephone line
has been disconnected at the network interface.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during a lightning
storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications card without first
removing the connection to the telephone network.
Analog Telephone Line
To use the HP communication card, you must have an analog telephone
line. If you are not sure if you have an analog telephone line or digital
line, have it verified by the person in charge of your telephone system
before you install the modem.
Caution The modem will be damaged if you use a digital telephone line.
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Important Safety Information
viii English
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Contents
English ix
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Trademark Acknowledgement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
General Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Safety Information for Computers with a CD-ROM . . . . . . . . . . . . . . . . . vi
Safety Information for Communications and Multimedia Models . . . . . . vii
Analog Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
1 What to Do First
What to Do First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
HP- Authorized Support Representative or Reseller . . . . . . . . . . . . . . . . . 2
Making a Note of Your Computer Configuration. . . . . . . . . . . . . . . . . 3
Registering Your Computer (North America and Europe). . . . . . . . . 5
2 Where to Get Help
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If You Have Problems and Your Computer Is Running. . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
If You Have Problems and Your Computer Is Not Running . . . . . . . . . . . . 9
HP PC Software Assist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3 Getting Telephone Assistance
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xEnglish
Before You Call Hewlett-Packard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Scope of Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Customer Support Centers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Remote Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Remote Support Limitations and Liabilities. . . . . . . . . . . . . . . . . . . . . . . 15
Contacting HP for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
HP Marketing Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 Recycling Your Computer
Recycling Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5 Technical Characteristics
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Regulatory and Warranty Information
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
HP Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
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1
What to Do First
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1 What to Do First
What to Do First
2English
What to Do First
Introduction
HP offers users a wide range of technical support and information
services, including online and telephone facilities.
Self-Diagnostics Tools HP makes every effort to provide sufficient information to allow you to
solve problems yourself. Before seeking additional support, ensure that
your computer and its installed accessories are correctly set up as
described in the computer documentation.
The HP support center is an application on your computer that can
help you if you have a problem with your computer. It offers step-by-
step troubleshooting help, and powerful diagnostic tools to help you
analyze and fix your problems. To access the HP support center, click
Start, HP support center.
HP- Authorized Support Representative or Reseller
Your local HP-authorized support representative or reseller is the first
point of contact if you need advice or assistance. Your local HP-
authorized support representative is trained on the range of PC
products, is familiar with their configuration and environment, and will
provide the help and advice you need.
You can also contact your local HP-authorized support representative if
you have questions about:
•The use of non-HP hardware or software products.
•The development or use of special product configurations.
•Additional hardware support services.
•Additional software support services.
•Customized telephone support services.
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English 3
1 What to Do First
Making a Note of Your Computer Configuration
Making a Note of Your Computer Configuration
Before registering with HP or calling for support, you must have the
following information about your computer:
❒serial number
❒product number
❒localization code
❒support ID
You can find these details by clicking the Support details button in the
HP support center (click Start, HP support center).
Print these details out and make sure that you have them in front of
you if you call for support.
If your computer is not working, use the details printed on the label
located on the top of the computer box.
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1 What to Do First
Making a Note of Your Computer Configuration
4English
Note any additional details in the table below:
Additional installed software: ....................................................................................................
...............................................................................................................................................
Additional installed accessories: ................................................................................................
...............................................................................................................................................
Date of purchase: ....................................................................................................................
Place of purchase: ...................................................................................................................
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English 5
1 What to Do First
Registering Your Computer (North America and Europe)
Registering Your Computer (North America and Europe)
Registration is only required in North America and Europe. Make sure
that you register your computer within one month of purchase so that
you can benefit from the HP support options. To register your
computer, double-click the HP welcome center icon on your desktop,
then click the Register Your HP PC button.
In North America, if your computer has a modem that is connected to a
phone line, HP strongly recommends that you register electronically
using the online registration utility. This provides you with the
customer support center telephone number and speeds up the support
process.
If you cannot start your computer, you can register your details directly
with HP by calling one of the numbers listed on page 16.
When you receive your registration program details, fill in the Support
details section in the HP support center (click Start, HP support
center, Support details).
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1 What to Do First
Registering Your Computer (North America and Europe)
6English
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2
Where to Get Help
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2 Where to Get Help
Where to Get Help
8English
Where to Get Help
The following two tables describe how you can get help if you have a
problem when you are using your computer.
If your computer is working, you should refer to the first table.
If your computer is not working, you should refer to the second table.
If You Have Problems and Your Computer Is Running
Use This: To Do This:
HP support center (Click Start, HP
support center)
Access step-by-step troubleshooting and diagnostics
tools to help you solve your hardware problem.
Questions & Answers (paper
document supplied with your computer)
Get answers to frequently asked questions.
Introduction to Windows 95
(paper document supplied with your
computer)
Windows 95 online help (Click
Start, Help)
Get answers on how to use Windows 95 features.
Software application online help
(Click Help from the menu bar of the
application you are using)
Get help on how to use the specific application
features.
World Wide Web (if you have a
modem and are connected to the Web)
Access the Web site of leading software and
hardware vendors, which often have services
dedicated to end-user support.
Use a search tool to get the address of the vendor,
or try www.vendor-name.com. HP’s Web site is
www.hp.com.
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English 9
2 Where to Get Help
Where to Get Help
If You Have Problems and Your Computer Is Not Running
HP forum on CompuServe and
AOL (If you have a modem and a
CompuServe or AOL connection)
Access forums run by HP end users. Often other
users have come across a similar problem and can
offer a solution.
HP PC Software Assist Get solutions to problems concerning Windows 95
and many leading software applications.
See HP PC Software Assist on page 10 for further
details.
Your HP-authorized Reseller Get help on problems relating to hardware or
software purchased from the reseller.
Telephone support (See Chapter 3
for a list of free and fee-based
services)
Talk to an HP-authorized customer support engineer
for help on solving your problem.
Use This: To Do This:
Getting Started (paper document
supplied with your computer)
Check that you installed your computer properly.
Questions & Answers (paper
document supplied with your computer)
Get answers to frequently asked questions.
Your HP-authorized Reseller Get help on problems relating to hardware or
software purchased from the reseller.
Telephone suppport (See Chapter
3 for a list of free and fee-based
services)
Talk to an HP-authorized customer support engineer
for help on solving your problem.
Use This: To Do This:
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2 Where to Get Help
Where to Get Help
10 English
HP PC Software Assist
This is only available in North America and Europe.
As well as free installation support for applications preloaded on your
computer, HP offers the HP PC Software Assist support pack that
enables you to use a toll-free number (where this is available) to call
HP for assistance in installing, configuring and using over 100 industry-
leading, multi-vendor applications. The support pack comes in
packages of 3 and 25 incidents for business-hours, or extended
business-hours support.
You can purchase this support pack at any time from your local reseller.
It is not limited to any specific computer, caller or site.
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