HP c3750 - Workstation User manual

Troubleshooting Guide for SCR+DMI
HP 9000 Computers
Manufacturing Part Number: Not Assigned
August 2000
© Copyright 2000 Hewlett-Packard Company.

2
Legal Notices
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this manual, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard shall not be liable for errors contained herein or direct,
indirect, special, incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
Warranty
A copy of the specific warranty terms applicable to your Hewlett-Packard product and
replacement parts can be obtained from your local Sales and Service Office.
Restricted Rights Legend
Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set
forth in sub-paragraph (c)(1)(ii) of the Rights in Technical Data and Computer Software
clause in DFARS 252.227-7013.
Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304 U.S.A.
Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR
52.227-19(c)(1,2).
All rights reserved.

Troubleshooting SCR+DMI for HP-UX
Chapter 1 5
1 Troubleshooting SCR+DMI
for HP-UX
This document describes steps you can take if SCR+DMI for HP-UX is not running
properly.
Step 1. Ensure that DCE/RPC is running correctly on all the systems involved
• Check for the necessary daemons, and restart them if necessary.
Run the command, ps –ef
The output should include the following daemons:
— For DCE on both the server and the client node(s):
root46910 Sep 27?1:51/opt/dce/sbin/rpcd
— For DMI on both the server and the client node:
root2717310Oct 4?4:21/usr/dmi/bin/dmisp
root272410Oct 4?0:35/usr/dmi/bin/hpuxci
root2719510Oct 4?2:18/usr/dmi/bin/swci
— For SCR on the server:
root73731016:23:52?0:00/opt/scr/lbin/scrdaemon
• Check that you have the required software and patches. Refer to the README for
the release of HP-UX you are working with. The patches assume a base level of the
HP-UX Applications Release distributed 7 June, 1999.
IMPORTANT The DCE patches must be loaded in numerical order.
Step 2. Verify entries in the file /var/dmi/dmiMachines. This must be done on each client and
on the server.
• A hostname or an IP address can be used for each machine (each network card in a
machine needs to be listed) in the file.
• On each client, the file must include an entry for each network card on the client and
each network card on the server.
• On the server, the file must contain an entry for each network card on the server and
each network card on each client.
Step 3. Verify that DMI is working on both the server and all clients. If any of the following four
steps fail, DMI is not working correctly. SCR cannot work correctly if DMI is not working
correctly.
1. Launch the DMI browser by executing /usr/dmi/bin/browser

Troubleshooting SCR+DMI for HP-UX
Chapter 1
6
A task dialog labeled “MIF Browser” will be launched. An icon with the system name
should be in the dialog.
2. Double-click on the icon with the system name.
The contents of the dialog should be replaced with three icons labeled:
•DMI 2.0 Service Provider
•HP-UX Standard Groups Definition
•HP-UX Installed Software Definition
3. Double-click on the HP-UX Standard Groups Definition icon. Multiple icons should be
displayed with labels including:
•General Information
•Operating System
•Host System
4. Check SCR on the server.
Run /opt/scr/bin/scrstatus
The output will list a time, a node name, the status on that node and details. Possible
results include the following:
Table 1-1 Status Values
Status Detail What this means
Completed - SCR worked correctly on this node at this time
Executing - SCR is currently collecting data on this node.
Scheduled - SCR is set to collect data from this node at the
time listed under the “Time” column.
Warning or
Error Tmout Timeout. Possible problems include: - DCE/RPC problem
- Network problem
You can increase the timeout value with the
/opt/scr/bin/scrconfig command. HP
recommends a value of 10 minutes, and even
more time may be required if your network
slows down.
AcErr Access Error. This means SCR could not collect
data from the client. Potential problems are:
- The DMI daemons are not running (either on
the server or the client),
- The server IP address is not in the
/var/dmi/dmiMachines file on the client,
- The network is not working.

Troubleshooting SCR+DMI for HP-UX
Chapter 1 7
RtErr Runtime Error. Potential problems include:
- file system full,
- no memory,
- no more processes.
Table 1-1 Status Values (Continued)
Status Detail What this means

Troubleshooting SCR+DMI for HP-UX
Chapter 1
8