HP Compaq Presario Manual

Table of Contents i
Table of Contents
CHAPTER 1
Using this Guide
Special Text .......................................................................................................................... 1-1
Special Messages ................................................................................................................. 1-2
Locating Help........................................................................................................................ 1-2
Glossary ........................................................................................................................ 1-2
Index ............................................................................................................................. 1-2
Service and Support Guide ............................................................................................ 1-3
Troubleshooting............................................................................................................. 1-3
For More Information..................................................................................................... 1-3
Comments about this Guide .................................................................................................. 1-4
CHAPTER 2
Checking Your Connections
Identifying the Front Components on Your Internet PC........................................................... 2-2
Identifying the Rear Components on Your Internet PC............................................................ 2-4
CHAPTER 3
Using the Compaq Internet Keyboard
Using the Internet Button Suite.............................................................................................. 3-1
Using the Multimedia Easy Access Buttons ........................................................................... 3-4
Using Additional Button Features of Your Keyboard ............................................................... 3-5
Reprogramming Your Easy Access Buttons ........................................................................... 3-6
Disabling and Enabling the Easy Access Buttons ........................................................... 3-7
Working with the Standard Keyboard Keys............................................................................ 3-8
Keyboard Status Lights ....................................................................................................... 3-10

ii Table of Contents
CHAPTER 4
Upgrading Your Compaq Internet PC
Identifying the Major Components of Your Internet PC ...........................................................4-3
Removing the Cover...............................................................................................................4-5
Replacing the Cover .......................................................................................................4-6
Moving the Power Supply ......................................................................................................4-7
Installing an Expansion Card..................................................................................................4-9
Determining Expansion Card Compatibility.....................................................................4-9
Inserting an Expansion Card...........................................................................................4-9
Installing an Additional Hard Drive .......................................................................................4-13
Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive
Installed Under the CD Drive.........................................................................................4-13
Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive
Installed in the Drive Cage Bottom Slot.........................................................................4-15
Replacing a Diskette Drive or Zip®Drive (Zip Drive available on select models only) ...........4-18
Adding or Replacing Memory Modules.................................................................................4-20
Installing Additional Memory ........................................................................................4-20
Replacing the Real-Time Clock Battery................................................................................4-23
Replacing a Battery......................................................................................................4-24
CHAPTER 5
Understanding Your Service and Support Options
Compaq Support....................................................................................................................5-1
Compaq Diagnostics..............................................................................................................5-2
System Record ......................................................................................................................5-3
Compaq Service Connection ..................................................................................................5-4
Overview........................................................................................................................5-4
Turning Compaq Service Connection On and Off ............................................................5-4
How it Works..................................................................................................................5-5
Compaq Service Connection Privacy and Data Security Statement.................................5-5

Table of Contents iii
Internet Support .................................................................................................................... 5-6
QuickRestore......................................................................................................................... 5-7
SystemSave................................................................................................................... 5-7
Increasing the Size of the SystemSave Partition............................................................. 5-8
SystemRestore .............................................................................................................. 5-8
SelectiveRestore............................................................................................................ 5-8
FullRestore .................................................................................................................... 5-9
Creating a QuickRestore Emergency Recovery Diskette............................................... 5-10
Using the QuickRestore Emergency Recovery Diskette ................................................ 5-10
Drivers ................................................................................................................................ 5-11
Installing Drivers for New Hardware............................................................................. 5-11
Reinstalling Deleted Drivers......................................................................................... 5-11
CHAPTER 6
Troubleshooting Guide
Helpful Hints ......................................................................................................................... 6-1
Understanding This Guide ..................................................................................................... 6-1
Troubleshooting Audio Problems........................................................................................... 6-2
Troubleshooting CD or DVD Problems ................................................................................... 6-4
Troubleshooting Disk and Disk Drive Problems ..................................................................... 6-5
Troubleshooting Display (Monitor) Problems.......................................................................... 6-8
Troubleshooting Fax Modem Problems................................................................................ 6-10
Troubleshooting Game Problems......................................................................................... 6-12
Troubleshooting Hard Drive Problems ................................................................................. 6-12

iv Table of Contents
Troubleshooting Internet Access Problems ..........................................................................6-13
Troubleshooting Keyboard and Mouse Problems..................................................................6-14
Troubleshooting Memory Problems......................................................................................6-16
Troubleshooting Power Problems.........................................................................................6-16
Contacting a Compaq Authorized Service Provider...............................................................6-19
Index

Using this Guide 1-1
Chapter 1
Using this Guide
Thank you for buying a Compaq Internet PC. This Feature Guide will help you to
familiarize yourself with the features of your Internet PC, as well as information on
how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages
used throughout this guide.
Special Text
The examples below explain the specially formatted text used in this guide.
xKeyboard key names appear in bold type: Home, End, Backspace, Tab
xKeyboard keys that must be pressed at the same time to perform a task appear
in bold type with a plus (+) between the key names: Ctrl+Home
xDrives appear as capital letters: drive C
xFolder names appear with initial capital letters: Favorites
xFile names appear in italics with an initial capital letter: Setup.exe
xCommand line statements appear in lower case bold type: a:\install
xNames of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
xMenu items appear in bold type: Programs, Accessories

1-2 Using this Guide
Special Messages
The following words and symbols have special meaning in this guide.
*HINT: Helpful hints that will make using your computer easier and faster.
+NOTE: Important information concerning the operation of your Internet PC.
`CAUTION: Failure to follow directions may result in equipment damage or loss of
data.
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet PC.
Glossary
Computer terms that may be unfamiliar to you are identified in the glossary in the
Reference Manual.
Index
The index in each guide or manual is a comprehensive list of the topics covered in
this guide.

Using this Guide 1-3
Service and Support Guide
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+NOTE: Locate the model and serial numbers for your computer before you call
technical support.
Write your computer’s model and serial numbers below for future use.
Computer Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number
Troubleshooting
The Troubleshooting section shows how to fix many common computer-related
issues. The Troubleshooting section is located in this Feature Guide.
For More Information
For the latest information about the topics discussed in this Feature Guide, please
visit the Compaq Web Site at www.compaq.com.

1-4 Using this Guide
Comments about this Guide
Compaq Computer Corporation welcomes comments and suggestions you may
have concerning this guide. Send correspondence to the following address:
Compaq Computer EMEA B.V.
Consumer Product Marketing
Einsteinring 6
85609 Dornach
Germany
Or E-mail: [email protected]
+NOTE: This address is for comments and suggestions only. It is not for the purpose
of obtaining technical assistance.

Checking Your Connections 2-1
Chapter 2
Checking Your Connections
The following diagram shows the connectors for your Internet PC.
Compaq Internet PC Connections
+NOTE: The view shown may differ slightly from your Internet PC.

2
-2 Checking Your Connections
Identifying the Front Components on Your Internet PC
Compaq Internet PC Front Components
+NOTE: The view shown may differ slightly from your Internet PC.