HP Compaq Presario Manual

Table of Contents i
Table of Contents
CHAPTER 1
Using this Guide
Special Text .......................................................................................................................... 1-1
Special Messages ................................................................................................................. 1-2
Locating Help........................................................................................................................ 1-2
Glossary ........................................................................................................................ 1-2
Index ............................................................................................................................. 1-2
Service and Support Guide ............................................................................................ 1-3
Troubleshooting............................................................................................................. 1-3
For More Information..................................................................................................... 1-3
Comments about this Guide .................................................................................................. 1-4
CHAPTER 2
Checking Your Connections
Identifying the Front Components on Your Internet PC........................................................... 2-2
Identifying the Rear Components on Your Internet PC............................................................ 2-4
CHAPTER 3
Using the Compaq Internet Keyboard
Using the Internet Button Suite.............................................................................................. 3-1
Using the Multimedia Easy Access Buttons ........................................................................... 3-4
Using Additional Button Features of Your Keyboard ............................................................... 3-5
Reprogramming Your Easy Access Buttons ........................................................................... 3-6
Disabling and Enabling the Easy Access Buttons ........................................................... 3-7
Working with the Standard Keyboard Keys............................................................................ 3-8
Keyboard Status Lights ....................................................................................................... 3-10

ii Table of Contents
CHAPTER 4
Upgrading Your Compaq Internet PC
Identifying the Major Components of Your Internet PC ...........................................................4-3
Removing the Cover...............................................................................................................4-5
Replacing the Cover .......................................................................................................4-6
Moving the Power Supply ......................................................................................................4-7
Installing an Expansion Card..................................................................................................4-9
Determining Expansion Card Compatibility.....................................................................4-9
Inserting an Expansion Card...........................................................................................4-9
Installing an Additional Hard Drive .......................................................................................4-13
Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive
Installed Under the CD Drive.........................................................................................4-13
Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive
Installed in the Drive Cage Bottom Slot.........................................................................4-15
Replacing a Diskette Drive or Zip®Drive (Zip Drive available on select models only) ...........4-18
Adding or Replacing Memory Modules.................................................................................4-20
Installing Additional Memory ........................................................................................4-20
Replacing the Real-Time Clock Battery................................................................................4-23
Replacing a Battery......................................................................................................4-24
CHAPTER 5
Understanding Your Service and Support Options
Compaq Support....................................................................................................................5-1
Compaq Diagnostics..............................................................................................................5-2
System Record ......................................................................................................................5-3
Compaq Service Connection ..................................................................................................5-4
Overview........................................................................................................................5-4
Turning Compaq Service Connection On and Off ............................................................5-4
How it Works..................................................................................................................5-5
Compaq Service Connection Privacy and Data Security Statement.................................5-5

Table of Contents iii
Internet Support .................................................................................................................... 5-6
QuickRestore......................................................................................................................... 5-7
SystemSave................................................................................................................... 5-7
Increasing the Size of the SystemSave Partition............................................................. 5-8
SystemRestore .............................................................................................................. 5-8
SelectiveRestore............................................................................................................ 5-8
FullRestore .................................................................................................................... 5-9
Creating a QuickRestore Emergency Recovery Diskette............................................... 5-10
Using the QuickRestore Emergency Recovery Diskette ................................................ 5-10
Drivers ................................................................................................................................ 5-11
Installing Drivers for New Hardware............................................................................. 5-11
Reinstalling Deleted Drivers......................................................................................... 5-11
CHAPTER 6
Troubleshooting Guide
Helpful Hints ......................................................................................................................... 6-1
Understanding This Guide ..................................................................................................... 6-1
Troubleshooting Audio Problems........................................................................................... 6-2
Troubleshooting CD or DVD Problems ................................................................................... 6-4
Troubleshooting Disk and Disk Drive Problems ..................................................................... 6-5
Troubleshooting Display (Monitor) Problems.......................................................................... 6-8
Troubleshooting Fax Modem Problems................................................................................ 6-10
Troubleshooting Game Problems......................................................................................... 6-12
Troubleshooting Hard Drive Problems ................................................................................. 6-12

iv Table of Contents
Troubleshooting Internet Access Problems ..........................................................................6-13
Troubleshooting Keyboard and Mouse Problems..................................................................6-14
Troubleshooting Memory Problems......................................................................................6-16
Troubleshooting Power Problems.........................................................................................6-16
Contacting a Compaq Authorized Service Provider...............................................................6-19
Index

Using this Guide 1-1
Chapter 1
Using this Guide
Thank you for buying a Compaq Internet PC. This Feature Guide will help you to
familiarize yourself with the features of your Internet PC, as well as information on
how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages
used throughout this guide.
Special Text
The examples below explain the specially formatted text used in this guide.
xKeyboard key names appear in bold type: Home, End, Backspace, Tab
xKeyboard keys that must be pressed at the same time to perform a task appear
in bold type with a plus (+) between the key names: Ctrl+Home
xDrives appear as capital letters: drive C
xFolder names appear with initial capital letters: Favorites
xFile names appear in italics with an initial capital letter: Setup.exe
xCommand line statements appear in lower case bold type: a:\install
xNames of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
xMenu items appear in bold type: Programs, Accessories

1-2 Using this Guide
Special Messages
The following words and symbols have special meaning in this guide.
*HINT: Helpful hints that will make using your computer easier and faster.
+NOTE: Important information concerning the operation of your Internet PC.
`CAUTION: Failure to follow directions may result in equipment damage or loss of
data.
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet PC.
Glossary
Computer terms that may be unfamiliar to you are identified in the glossary in the
Reference Manual.
Index
The index in each guide or manual is a comprehensive list of the topics covered in
this guide.

Using this Guide 1-3
Service and Support Guide
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+NOTE: Locate the model and serial numbers for your computer before you call
technical support.
Write your computer’s model and serial numbers below for future use.
Computer Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number
Troubleshooting
The Troubleshooting section shows how to fix many common computer-related
issues. The Troubleshooting section is located in this Feature Guide.
For More Information
For the latest information about the topics discussed in this Feature Guide, please
visit the Compaq Web Site at www.compaq.com.

1-4 Using this Guide
Comments about this Guide
Compaq Computer Corporation welcomes comments and suggestions you may
have concerning this guide. Send correspondence to the following address:
Compaq Computer EMEA B.V.
Consumer Product Marketing
Einsteinring 6
85609 Dornach
Germany
Or E-mail: [email protected]
+NOTE: This address is for comments and suggestions only. It is not for the purpose
of obtaining technical assistance.

Checking Your Connections 2-1
Chapter 2
Checking Your Connections
The following diagram shows the connectors for your Internet PC.
Compaq Internet PC Connections
+NOTE: The view shown may differ slightly from your Internet PC.

2
-2 Checking Your Connections
Identifying the Front Components on Your Internet PC
Compaq Internet PC Front Components
+NOTE: The view shown may differ slightly from your Internet PC.

Checking Your Connections 2-3
No. Components
1CD, DVD, or CD-RW Drive (DVD Drive available on select models only; location of CD-RW
drive may vary)
2Pressure point used to open the door
3Diskette Drive
4Diskette Drive Activity Light
5Zip Drive (available on select models only)
6Hard Drive Activity Light
7CD, DVD, or CD-RW Drive Eject Button
8Diskette Drive Eject Button
9Zip Drive Activity Light/Eject Button
:Power Button
;Power Status Light
<Creativity Action Center

2
-4 Checking Your Connections
Identifying the Rear Components on Your Internet PC
The following table shows the icons for the components that appear on the back of
your Internet PC.
Icon Component
ZScroll Mouse
TInternet Keyboard
WUSB Ports (2)
VSVGA Monitor Port
²Parallel Printer Port
:Microphone
¾or =Audio In
½or >Audio Out
XSerial Port
tVoltage Select Switch
AC Power Connector
®or
PHONE Modem Line Outa(The appearance of your modem may vary.)
^or LINE Modem Line Ina(The appearance of your modem may vary.)
a. For more information on the 56K V.90 PCI modem, refer to the Learning About Your Modem section or for
information on the digital modem, refer to the Digital DSL/56K modem Features Guide.

Using the Compaq Internet Keyboard 3-1
Chapter 3
Using the Compaq Internet Keyboard
Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that
make accessing the Internet and using your favorite software programs easier and
faster. Along with the standard computer keyboard, the Internet Keyboard provides
the following:
xInternet Button Suite
xMultimedia Easy Access buttons
Using the Internet Button Suite
The Internet buttons allow easy access to the following:
xe-mail
xInternet searches
xyour favorite Web sites
xelectronic shopping

3
-2 Using the Compaq Internet Keyboard
Internet Button Suite
No. Icon United States Countries Outside
the United States
12Instant E-Mail provides one-
touch access for sending and
reading your E-mail.
Instant E-Mail provides one-
touch access for sending and
reading your E-mail using
Microsoft Outlook Express.
2
Community takes you to our
Internet telephony center, where
you can make inexpensive calls
through your Presario.
Community takes you to our
Internet telephony center, where
you can make inexpensive calls
through your Presario.
3$
My Presario is your instant
connection to Compaq for
product information, helpful
hints, performance updates,
service, and more.
My Presario is your instant
connection to Compaq for
product information, helpful
hints, performance updates,
service, and more.
43
Instant Internet provides your
daily start point to the Internet. It
connects you to a personalized
Web page filled with local
weather, news, sports, and
financial information.
Instant Internet provides your
daily start point to the Internet. It
connects you to a personalized
Web page filled with local
weather, news, sports, and
financial information.
5©
Instant Search accesses a
default Web site that helps you
locate information on the
Internet.
Instant Search accesses a
default Web site that helps you
locate information on the
Internet.

Using the Compaq Internet Keyboard 3-3
No. Icon United States Countries Outside
the United States
6*
Online MarketPlace take you to
an electronic shopping
experience. Compaq has
partnered with several
companies to provide you with
the convenience of catalog
shopping at the touch of a
button.
Instant Answer provides you
with a central location to obtain
specific Service and Support
information about your Internet
PC.
7°
Retail Central provides an
instant connection to your
computer store and a variety of
leading consumer companies.
Secure E-Commerce/Featured
Web Site takes you to an
electronic shopping experience.
Compaq has partnered with
several companies to provide you
with the convenience of catalog
shopping at the touch of a
button.
+NOTE: For the Internet Button Suite to operate, you must be connected to the
Internet. Until you set up your Internet service provider (ISP), each Internet button will
launch the Compaq Internet Setup process.

3
-4 Using the Compaq Internet Keyboard
Using the Multimedia Easy Access Buttons
The Multimedia Easy Access buttons allow you to easily do the following:
xcontrol your CDs and DVDs
xchange the volume
xskip tracks
xmute the sound
xeject or load CDs and DVDs
+NOTE: These multimedia buttons are
not
programmable.
Multimedia Easy Access Buttons
No. Icon Component
1Play/Pause starts or stops CD or DVD temporarily.
2Rewind/Previous Track skips to the previous track.
3Fast Forward/Next Track skips to the next track.
4Stop ends the CD or DVD playback.
5Eject/Load ejects or loads the CD or DVD.

Using the Compaq Internet Keyboard 3-5
Using Additional Button Features of Your Keyboard
Your Internet Keyboard is equipped with several special purpose buttons.
Additional Keyboard Buttons
No. Icon the United States Countries Outside
the United States
1²
Quick Print enables you to
quickly print from your Microsoft
compatible programs. This
button is programmable.
Quick Print enables you to
quickly print from your Microsoft
compatible programs. This
button is programmable.
2kBuilt in Technician allows you
to open the Built In Technician
software.
Launch enables you to launch
Microsoft Works/Microsoft Word
(depending on your computer).
This button is programmable.
3Minus allows you to decrease
the volume of your PC audio.
Minus allows you to decrease
the volume of your PC audio.
4@Mute button allows you to
temporarily mute your PC audio.
Mute button allows you to
temporarily mute your PC audio.
5Plus allows you to increase the
volume of your PC audio.
Plus allows you to increase the
volume of your PC audio.
6n
Sleep puts your computer into a
low power state, as well as
wakes your computer. The light
on the Sleep button glows green
when the system is awake, and
amber when the system is
asleep.
Sleep puts your computer into a
low power state, as well as
wakes your computer. The light
on the Sleep button glows green
when the system is awake, and
amber when the system is
asleep.

3
-6 Using the Compaq Internet Keyboard
Reprogramming Your Easy Access Buttons
You can reprogram the Easy Access buttons to reflect your personal preferences.
+NOTE: The Easy Access Internet Buttons can only be reprogrammed to other URL’s
(Web sites).
The Easy Access ¸icon is located on the Windows desktop Status bar. It can
also be accessed by clicking the Start button, then Programs and choosing
Reprogram Easy Access Buttons.
To reprogram your launch + quickprint buttons, complete the following steps:
)URPWKH6WDWXVEDUULJKWFOLFNWKH(DV\$FFHVV¸LFRQDQGFKRRVH
5HSURJUDP(DV\$FFHVV%XWWRQV7KH&RPSDT(DV\$FFHVV%XWWRQ6HWWLQJV
ZLQGRZLVGLVSOD\HG
&OLFNWKHEXWWRQ\RXZLVKWRFKDQJH
)ROORZWKHLQVWUXFWLRQVSURYLGHG
After you have reprogrammed the button, Hover Help will display your choices as
you move the cursor over each button. Select the choice you prefer.
To reprogram your other Easy Access Internet Buttons, go to one of the following
web sites with your preferred language:
English:
http://www.compaq.com/athome/international/en/tutorials/keyboard2/conbuttons.html
French:
http://www.compaq.com/athome/international/fr/tutorials/keyboard2/conbuttons.html
Swedish:
http://www.compaq.com/athome/international/se/tutorials/keyboard2/conbuttons.html
Norwegian:
http://www.compaq.com/athome/international/no/tutorials/keyboard2/conbuttons.html
Finnish
http://www.compaq.com/athome/international/fi/tutorials/keyboard2/conbuttons.html
Italian:
http://www.compaq.com/athome/international/it/tutorials/keyboard2/conbuttons.html
German
http://www.compaq.com/athome/international/de/tutorials/keyboard2/conbuttons.html

Using the Compaq Internet Keyboard 3-7
Disabling and Enabling the Easy Access Buttons
You can turn off all Easy Access buttons from the Easy Access Button program. When
the buttons are disabled, only the Sleep and Volume Control buttons will operate. The
Easy Access ¸icon located on the Status bar will appear with a red X on top. You
can still access the button functions if you click the Easy Access ¸icon.
To disable the Easy Access buttons, complete the following steps:
)URPWKH6WDWXVEDUULJKWFOLFNWKH(DV\$FFHVV¸LFRQ
&OLFN'LVDEOH(DV\$FFHVV%XWWRQV
To enable the Easy Access buttons, complete the following steps:
)URPWKH6WDWXVEDUULJKWFOLFNWKH(DV\$FFHVV¸LFRQ
&OLFN(QDEOH(DV\$FFHVV%XWWRQV

3
-8 Using the Compaq Internet Keyboard
Working with the Standard Keyboard Keys
The standard keyboard has four major types of keys:
xmain keys (typewriter-style)
xfunction keys (F1 through F12)
xarrow keys ÅÆÇÈ
xnumeric keys (calculator-style)
Some keys have special functions, either alone or when combined with other keys.
The functions may vary depending on the programs you are using. Refer to Help to
learn how these keys can be used in combination with other keys to develop
shortcuts in your programs.
Key/Button Description
ÅÆÇÈArrow moves the cursor left, right, up, and down.
±Windows opens the Start menu.
)Windows Application usually has the same effect as a right mouse click.
Alt
Alt is frequently used in combination with other keys. By pressing Alt, the
focus moves from the cursor to the menu bar. The effect depends on the
program you are using.
Backspace Backspace moves the cursor left one space and deletes the character in
that space.
Caps Lock Caps Lock capitalizes all letters when typed. The Caps Lock light on the
keyboard glows when the key is active.
Ctrl Control is normally used in combination with other keys. The effect
depends on the program you are using.
Delete Delete deletes the character to the right of the cursor and moves the
following text left one space.
End End moves the cursor to the end of the text line, table cell, or document. It
can also be used in combination with other keys.
Esc Esc exits a program, moves back one window, or cancels a command,
depending on the program you are using.