HP ProDesk 600 G3 Manual

Maintenance and Service Guide
HP ProDesk 600 G3 Small Form Factor

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913308-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
In accordance with Microsoft’s support policy,
HP does not support the Windows® 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.

About This Book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii

iv About This Book

Table of contents
1 Product features ........................................................................................................................................... 1
Standard conguration features ........................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
vPro systems ....................................................................................................................................... 3
Non-vPro systems ............................................................................................................................... 4
Serial number location .......................................................................................................................................... 4
2 Illustrated parts catalog ................................................................................................................................ 5
Computer major components ................................................................................................................................ 5
Misc parts ............................................................................................................................................................... 7
Cables and adapters .............................................................................................................................................. 9
Mass storage devices ........................................................................................................................................... 10
Cards, boards, modules ....................................................................................................................................... 11
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 12
Electrostatic discharge information .................................................................................................................... 12
Generating static ............................................................................................................................... 13
Preventing electrostatic damage to equipment ............................................................................... 13
Personal grounding methods and equipment .................................................................................. 13
Grounding the work area ................................................................................................................... 14
Recommended materials and equipment ........................................................................................ 14
Operating guidelines ........................................................................................................................................... 15
Routine care ......................................................................................................................................................... 15
General cleaning safety precautions ................................................................................................ 15
Cleaning the Computer Case ............................................................................................................. 15
Cleaning the keyboard ....................................................................................................................... 16
Cleaning the monitor ......................................................................................................................... 16
Cleaning the mouse ........................................................................................................................... 16
Service considerations ......................................................................................................................................... 17
Power supply fan ............................................................................................................................... 17
Tools and software Requirements .................................................................................................... 17
Screws ............................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Hard Drives ........................................................................................................................................ 17
Lithium coin cell battery .................................................................................................................... 18
v

SATA hard drives .................................................................................................................................................. 18
SATA hard drive cables ......................................................................................................................................... 19
SATA data cable ................................................................................................................................. 19
SMART ATA drives ................................................................................................................................................ 19
Cable management .............................................................................................................................................. 19
4 Removal and replacement procedures: Small Form Factor .............................................................................. 20
Preparation for disassembly ............................................................................................................................... 20
Access panel ......................................................................................................................................................... 21
Front bezel ........................................................................................................................................................... 22
Bezel blank .......................................................................................................................................................... 23
Front bezel dust lter (optional) ......................................................................................................................... 24
Drive cage ............................................................................................................................................................ 25
Memory ................................................................................................................................................................ 26
Populating DIMM sockets .................................................................................................................. 27
Installing memory modules .............................................................................................................. 28
Expansion card ..................................................................................................................................................... 29
System board connections .................................................................................................................................. 33
Drives ................................................................................................................................................................... 34
Drive positions ................................................................................................................................... 35
Removing a 9.5 mm slim optical drive .............................................................................................. 36
Installing a 9.5 mm slim optical drive ............................................................................................... 37
Removing and replacing a 3.5-inch hard drive ................................................................................. 38
Removing and installing an M.2 SSD storage card ........................................................................... 42
Fan duct ................................................................................................................................................................ 44
Fan sink ................................................................................................................................................................ 45
Processor ............................................................................................................................................................. 46
M.2 WLAN module ................................................................................................................................................ 48
Power supply ....................................................................................................................................................... 49
Drive power cable ................................................................................................................................................ 51
Speaker ................................................................................................................................................................ 52
Serial port assembly ............................................................................................................................................ 54
Option port ........................................................................................................................................................... 55
System board ....................................................................................................................................................... 56
System board callouts ....................................................................................................................... 58
Antennas .............................................................................................................................................................. 59
Desktop to tower orientation .............................................................................................................................. 62
5 Computer Setup (F10) Utility ........................................................................................................................ 63
Computer Setup (F10) Utilities ............................................................................................................................ 63
Using Computer Setup (F10) Utilities ................................................................................................ 63
vi

Computer Setup–Main ....................................................................................................................... 65
Computer Setup—Security ............................................................................................................... 67
Computer Setup—Advanced ............................................................................................................. 69
Computer Setup—UEFI Drivers ......................................................................................................... 73
Recovering the Conguration Settings ............................................................................................................... 74
6 Troubleshooting without diagnostics ............................................................................................................ 75
Safety and comfort .............................................................................................................................................. 75
Before you call for technical support .................................................................................................................. 75
Helpful hints ........................................................................................................................................................ 76
Solving general problems .................................................................................................................................... 77
Solving power problems ...................................................................................................................................... 81
Solving hard drive problems ................................................................................................................................ 82
Solving media card reader problems ................................................................................................................... 84
Solving display problems .................................................................................................................................... 85
Solving audio problems ....................................................................................................................................... 89
Solving printer problems ..................................................................................................................................... 91
Solving keyboard and mouse problems .............................................................................................................. 92
Solving Hardware Installation Problems ............................................................................................................. 94
Solving Network Problems .................................................................................................................................. 95
Solving memory problems .................................................................................................................................. 98
Solving CD-ROM and DVD problems .................................................................................................................... 99
Solving USB ash drive problems ..................................................................................................................... 101
Solving front panel component problems ........................................................................................................ 103
Solving Internet access problems ..................................................................................................................... 103
Solving software problems ............................................................................................................................... 105
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 106
POST numeric codes and text messages .......................................................................................................... 106
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 111
8 Password security and resetting CMOS ........................................................................................................ 113
Resetting the password jumper ........................................................................................................................ 113
Clearing and resetting the BIOS ........................................................................................................................ 115
9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 116
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 116
10 Backing up, restoring, and recovering ........................................................................................................ 118
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 118
vii

Creating recovery media and backups ............................................................................................ 118
Creating HP Recovery media (select products only) .................................................... 118
Using Windows tools ....................................................................................................................... 119
Restore and recovery ...................................................................................................................... 120
Recovering using HP Recovery Manager ...................................................................... 120
What you need to know before you get started ........................................ 120
Using the HP Recovery partition (select products only) ............................ 121
Using HP Recovery media to recover ......................................................... 121
Changing the computer boot order ............................................................ 122
Removing the HP Recovery partition (select products only) ..................... 123
Backing up, restoring, and recovering in Windows 7 ........................................................................................ 123
Creating recovery media and backups ............................................................................................ 123
Guidelines ..................................................................................................................... 124
Creating recovery media with HP Recovery Disc Creator ............................................. 124
Creating recovery media ............................................................................ 124
Backing up your information ........................................................................................ 124
Performing a system recovery ........................................................................................................ 125
Using the Windows recovery tools ............................................................................... 125
Using f11 recovery tools (select products only) .......................................................... 126
Using Windows 7 operating system media .................................................................. 127
Appendix A Battery replacement ................................................................................................................... 128
Appendix B Statement of memory volatility ................................................................................................... 131
Nonvolatile memory usage ............................................................................................................................... 133
Questions and answers ..................................................................................................................................... 135
Using HP Sure Start (select models only) .......................................................................................................... 136
Appendix C Power cord set requirements ........................................................................................................ 137
General requirements ........................................................................................................................................ 137
Japanese power cord requirements .................................................................................................................. 137
Country-specic requirements .......................................................................................................................... 138
Appendix D Specications ............................................................................................................................. 139
Index ........................................................................................................................................................... 140
viii

1 Product features
Standard conguration features
Features may vary depending on the model. For support assistance and to learn more about the hardware
and software installed on your computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Standard conguration features 1

Front panel components
Drive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.
Front panel components
1 Slim optical drive (optional) 6 USB 2.0 port with HP Sleep and Charge
2 SD card reader (optional) 7 Audio-out (headphone)/Audio-in (microphone) combo jack
3 USB Type-C charging port 8 Hard drive activity light
4 USB 3.x ports (2) 9 Power button
5 USB 2.0 port
NOTE: The light on the power button is normally white when the power is on. If it is ashing red, there is a problem with
the computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.
2 Chapter 1 Product features