HP D530 - Compaq Business Desktop User manual

Getting Started
Compaq Business Desktops
D530 Ultra-Slim Desktop Model
Document Part Number: 325444-001
April 2003
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided software.
It also includes basic troubleshooting information should you have
problems during the initial startup process.

© 2003 Hewlett-Packard Company
© 2003 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Company in the U.S. and other countries.
Compaq is a trademark of Hewlett-Packard Development Company, L.P. in the
U.S. and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of
Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective
companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Getting Started
Compaq Business Desktops
D530 Ultra-Slim Desktop Model
First Edition (April 2003)
Document Part Number: 325444-001

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Contents
Getting Started
Installing & Customizing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Customizing the Monitor Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Turning Off the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Working with the MultiBay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
“Hot-Plugging” or “Hot-Swapping” MultiBay Drives. . . . . . . . . . . . . . . . . . . . . . . . . 5
Partitioning and Formatting a MultiBay Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Inserting a Drive into the MultiBay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Engaging and Releasing the MultiBay Security Catch. . . . . . . . . . . . . . . . . . . . . . . . . 8
Removing a Drive from the MultiBay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Finding More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Locating Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Before You Call for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Solving General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Interpreting Diagnostic Lights and Audible Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Ordering the Quick Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Getting Started
Installing & Customizing the Software
ÄCAUTION: Do not add optional hardware or third-party devices to the
computer until the operating system is successfully installed. Doing so may
cause errors and prevent the operating system from installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is
installed automatically. This process takes about 5 to 10 minutes,
depending on which operating system is being installed. Carefully
read and follow the instructions on the screen to complete the
installation.
ÄCAUTION: Once the automatic installation has begun, DO NOT TURN
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the
computer during the installation process may damage the software that
runs the computer or prevent its proper installation.
If your computer was not shipped with a Microsoft operating system,
some portions of this documentation do not apply. For complete
operating system installation and configuration instructions, refer to
the operating system documentation that was provided with the
computer. Additional information is available in online help after you
install the operating system.
Accessibility
HP is committed to designing products, services, and programs with
improved usability and accessibility for all customers. HP products
with Microsoft Windows XP preinstalled, or that are XP Ready, are

2 www.hp.com
Getting Started
designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere . . . to anyone.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system
installation is complete, you must also install the drivers for each of
the devices.
If prompted for the I386 directory, replace the path specification with
C:\i386,or use the Browse button in the dialog box to locate the I386
folder. This action points the operating system to the appropriate
drivers.
You can obtain the latest support software, including support software
for the operating system from:
www.hp.com/support
You can also obtain the latest support software through a subscription
to the Compaq Support CD Kit using the Support Software
Management order form available at the following Web site:
http://www.compaq.com/support/files/desktops/us/
purchase.html
This site also provides information on how to purchase a subscription.
✎If the computer has an optical RW drive, you must install the
appropriate application to be able to write to the drive. To install the
application, double-click the Setup Software icon on the desktop or
the application launcher and select the Easy CD Creator and Direct
CD option when prompted.
Customizing the Monitor Display
You can manually select or change the monitor model, refresh rates,
screen resolution, color settings, font sizes, and power management
settings. To do so, right-click on the Windows Desktop, then click

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Getting Started
Properties to change display settings. For more information, refer to
the online documentation provided with the graphics controller utility
or the documentation that came with your monitor.
Protecting the Software
To protect the software from loss or damage, you should keep a
backup copy of all system software, applications, and related files
stored on the hard drive. Refer to the operating system or backup
utility documentation for instructions on making backup copies of
your data files.
Restoring the Software
Restore the original operating system and factory-installed software
by using the Restore Plus! CD and any other CDs that came with the
computer. Carefully read and follow the instructions provided for the
restore solution that came with the computer.
For questions about or problems with this CD, please contact
customer support.
Turning Off the Computer
To properly turn off the computer, first shut down the operating
system software. In Microsoft Windows XP Professional and
Microsoft Windows 2000 Professional, click Start > Shut Down. In
Microsoft Windows XP Home, click Start > Turn Off Computer.
The computer automatically shuts down.
Depending on the operating system, pressing the power button causes
the computer to enter a low-power or “standby” state instead of
automatically turning the power off. This allows you to conserve
energy without closing software applications; later, you can start
using the computer immediately without having to restart the
operating system and without losing any data.
ÄCAUTION: Manually forcing the computer off can cause loss of data.

4 www.hp.com
Getting Started
To turn off power to the computer, press and hold the power button
for four seconds. However, manually turning off the power bypasses
the standby state and can result in loss of data.
To reconfigure the power button to work in On/Off mode, run
Computer Setup. Refer to the Computer Setup Guide on the
Documentation Library CD for more information about using the
Computer Setup utility.
Working with the MultiBay
The MultiBay is a special drive bay that supports a variety of optional
12.7-mm removable drives, including:
■MultiBay CD-ROM Drive
■MultiBay CD-RW Drive
■MultiBay DVD-ROM Drive with Software MPEG-2
■MultiBay CD-RW/DVD-ROM Combo Drive
■MultiBay 1.44-MB Diskette Drive
■MultiBay SMART Hard Drive
ÄCAUTION: To prevent loss of work and damage to the computer or a drive:
■Before handling a drive, ensure that you are discharged of static
electricity. While handling a drive, avoid touching the connector.
■Before traveling with, shipping, storing, or removing a drive other than
a hard drive, make sure that no media, such as a diskette, CD-ROM,
or DVD-ROM, is in the drive and that the media tray is closed.
■Handle a drive carefully: do not use excessive force when inserting it,
do not drop it, and do not press on the top cover.
■Avoid exposing a hard drive to liquids, temperature extremes, or
products that have magnetic fields such as monitors or speakers.
■If a drive must be mailed, place the drive in a bubble-pack mailer or
other suitable protective packaging and label the package “Fragile:
Handle with Care.”

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Getting Started
“Hot-Plugging” or “Hot-Swapping” MultiBay Drives
ÄCAUTION: To prevent damage to the computer, the drive, and any data stored
on the drive: If you are inserting or removing a hard drive, shut down the
computer. Never remove a hard drive while the computer is on or on standby.
To ensure that the computer is not on standby, turn the computer on, then shut it
down.
ÄCAUTION: After inserting an optical drive while the computer is
powered on, restart the computer to ensure the optical drive functions
correctly if it uses recording, backup, or video playback software
applications.
If the computer is running Windows 2000 or Windows XP, you can
insert or remove any drive except a hard drive while the computer is
on, off, or on standby.
Hot-swapping is disabled, by default, for the MultiBay 1.44-MB
Diskette Drive. To enable hot-swapping, complete the following
steps:
1. Turn on or restart the computer. If you are in Windows, click
Start > Shut Down > Restart the Computer.
2. When the F10 = Setup message is displayed in the lower-right
corner of the screen, press the F10 key.
✎If you do not press the F10 key while the message is displayed, you
must restart the computer again to access the utility.
3. Select the language from the list and press the Enter key.
A choice of five headings appears in the Computer Setup Utilities
menu: File, Storage, Security, Power, and Advanced.
4. Use the arrow keys to select Advanced > Power-on Options >
Hot-Pluggable MB Floppy, then click Enable.
5. To apply and save changes, click File > Save Changes and Exit.
For more information about using Computer Setup, refer to the
Computer Setup (F10) Utility Guide.

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Getting Started
Partitioning and Formatting a MultiBay Hard Drive
1. Exit all software applications, shut down the operating system
software, and turn off the computer.
2. Insert the hard drive into the MultiBay. Refer to “Inserting a
Drive into the MultiBay” for more information.
3. Turn on the computer. Follow directions for the operating system,
below:
Windows 2000 Professional
1. Right-click the My Computer icon, then click Manage > Disk
Management.
2. Select the MultiBay hard drive.
3. On the Partition menu, click Create. Carefully read and respond
to any prompts that appear on the screen.
Refer to the Microsoft Management Console online help (click
Action > Help, while running Management Console) for additional
information.
Windows XP Professional
1. Click Start.
2. Right-click My Computer, then click Manage.
3. Click Storage, then click Disk Management.
4. Select the MultiBay hard drive.
5. Right-click on the MultiBay hard drive, then click Partition.
Carefully read and respond to any prompts that appear on the
screen.
Refer to the online Help (click Action > Help) for additional
information.

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Getting Started
Inserting a Drive into the MultiBay
1. Exit all software applications, shut down the operating system
software, and turn off the computer if you are inserting or
removing a hard drive.
2. Remove any removable media, such as a compact disc, from the
drive.
3. With the top of the drive facing up (or left, when the computer is
in the minitower position) and the drive connector facing the
computer, slide the drive into the MultiBay and push firmly to
ensure that the electrical connector is properly seated.
4. After inserting an optical drive while the computer is powered on,
restart the computer to ensure the optical drive functions correctly
if it uses recording, backup, or video playback software
applications.
5. Engage the MultiBay security catch, if desired. See “Engaging
and Releasing the MultiBay Security Catch” for more
information.
Inserting a Drive into the MultiBay

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Getting Started
If the device does not start, ensure that the necessary device drivers
are installed on the system. If they are not available, they may be
downloaded, at no cost, from the HP Web site at www.hp.com.
Engaging and Releasing the MultiBay Security Catch
When engaged, the MultiBay security catch disables the MultiBay
eject lever, so that a drive installed in the MultiBay cannot be
removed.
1. To secure a drive in the MultiBay, you must first remove the top
access panel. Refer to the Hardware Reference Guide on the
Documentation Library CD for more information.
2. Slide the catch toward the rear of the computer until it is engaged.
Engaging the MultiBay Security Catch

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Getting Started
1. To release the MultiBay security catch, you must first remove the
top access panel. Refer to the Hardware Reference Guide on the
Documentation Library CD for more information.
2. Lift the tongue of the catch up and slide the catch toward the front
of the computer until it is disengaged.
Releasing the MultiBay Security Catch
Removing a Drive from the MultiBay
1. Exit all software applications, shut down the operating system
software, and turn off the computer if you are inserting or
removing a hard drive.
2. Release the MultiBay security catch, if it has been engaged. See
“Engaging and Releasing the MultiBay Security Catch” for more
information.
3. Before removing an optical or diskette drive, stop the drive using
the Safely Remove Hardware icon on the Windows XP task bar
or the Unplug or Eject Hardware icon on the Windows 2000
task bar.

10 www.hp.com
Getting Started
4. Pull the eject lever towards the front of the computer 1to eject
the drive from the MultiBay 2.
Removing a Drive from the MultiBay
Finding More Information
Refer to the Documentation Library CD for additional product
information in easy to access PDF format. The CD contains the
following publications:
■Quick Setup
(available in print and Adobe Acrobat PDF on the library CD)
Helps you connect the computer and peripheral devices.
■Getting Started (available in print and PDF on library CD)
Helps you set up factory-provided software; also includes basic
troubleshooting information should you encounter any problems
during initial startup.

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Getting Started
■Hardware Reference Guide (PDF on library CD)
Provides an overview of the product hardware as well as
instructions for upgrading this series of computers and includes
information on RTC batteries, memory, and power supply.
■Computer Setup (F10) Utility Guide (PDF on library CD)
Provides instructions on using this tool to reconfigure or modify
default settings for maintenance purposes or when installing new
hardware devices.
■Desktop Management Guide (PDF on library CD)
Provides definitions and “how to” instructions for security and
Intelligent Manageability features that are preinstalled on select
models.
■Network & Internet Communications Guide (PDF on library CD)
Provides basic networking information and instructions for
installing device drivers and using network interface controller
(NIC) features preinstalled on select desktop models; also
provides information about Internet Service Providers and using
the Internet.
■Troubleshooting Guide (PDF on library CD)
A comprehensive guide for the customer that provides helpful
hints for troubleshooting this computer and scenarios for
resolving possible hardware or software problems; includes
information about diagnostic codes, as well as information on
running Computer Diagnostics for Windows.
■Safety & Regulatory Information Guide (PDF on library CD)
Provides safety and regulatory information that ensures
compliance with U.S. Canadian, and various international
regulations.
✎If you do not have a CD-ROM drive, you may download the product
documentation from http://www.hp.com. Click support & drivers >
Compaq reference library.
Locating Regulatory Information
The computer is a Class B digital device, pursuant to Part 15 of the
FCC Rules. Refer to the Safety & Regulatory Information guide on
the Documentation Library CD for Class B information.

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Getting Started
Using the Documentation Library CD
1. Insert the compact disc into the CD-ROM drive.
There may be a slight delay while the software on the CD checks
the Windows Regional Settings. If a recent version of Adobe
Acrobat or Acrobat Reader is not found on the computer, it will
be installed automatically from the CD.
2. Read and follow the prompts to complete the installation.
The menu and books are displayed in the language chosen during
initial system setup or as specified later in the Windows Regional
Settings. If the Regional Settings do not match one of the
languages supported on the CD, the menu and books are
displayed in English.
3. Click the title of the book you want to read.
If there is no CD-ROM drive activity for two minutes or more, it may
be that Autorun is not enabled on the computer.
To run the Documentation Library CD if it does not run
automatically:
1. Click Start > Run.
2. Type:
X:\DocLib.exe
(where Xis the drive letter designator for the CD-ROM drive)
3. Click OK.
If the computer is running a Linux operating system, the
Documentation Library CD will not autorun. To find additional
hardware documentation for the computer, browse to the HelpFiles
folder on the CD. To view the documents on the CD, download and
install Adobe Acrobat Reader for Linux from www.adobe.com.

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Getting Started
Before You Call for Technical Support
If you are having problems with the computer, try the following
solutions before calling for technical support.
■Look for flashing LEDs on the front of the computer that are
codes for specific problems. Refer to “Interpreting Diagnostic
Lights and Audible Codes” in this guide for details.
■If the screen is blank, plug the monitor into a different video port
on the computer if one is available. Or, change out the monitor
with a monitor that you know is working properly.
■If you are working on a network, plug another computer with a
different cable into the network connection. There may be a
problem with the network plug or cable.
■If you recently added new hardware, remove the hardware and
see if the computer functions properly.
■If you recently installed new software, uninstall the software and
see if the computer functions properly.
■Refer to the following “Helpful Hints” section in this guide for
more general suggestions.
■Refer to the comprehensive Troubleshooting Guide on the
Documentation Library CD for more detailed information.
■Refer to the comprehensive online technical support at
http://wwss1pro.compaq.com/support/home/index.asp
■Run the Restore Plus! CD.
If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure
that your service call is handled properly:
■Be in front of your computer when you call.
■Write down the computer and monitor serial numbers before
calling and have them readily available.
■Be prepared to spend the time necessary troubleshooting the
problem with the service technician.

14 www.hp.com
Getting Started
✎For sales information and warranty upgrades (CarePaqs), call
1-800-282-6672.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the voltage select switch is set to the appropriate
voltage for your region (115V or 230V).
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
■Look for flashing LEDs on the front of the computer. The
flashing lights are error codes that will help you diagnose the
problem. Refer to Appendix A in the Troubleshooting Guide on
the Documentation Library CD for more information.
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard
is operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
■Wake the computer by pressing any key on the keyboard or
pressing the power button. If the system remains in suspend
mode, shut down the computer by pressing and holding the power
button for at least four seconds, then press the power button again
to restart the computer. If the system will not shut down, unplug
the power cord, wait a few seconds, then plug it in again. If it
does not restart automatically, press the power button to start the
computer.

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Getting Started
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Remove all diskettes from your system before turning it on.
■If you have installed an operating system other than the
factory-installed operating system, check to be sure that it is
supported on your system.
■If your computer has multiple video sources (embedded, PCI, or
AGP adapters) installed (embedded video on select models only)
and a single monitor, the monitor must be plugged into the
monitor connector on the source selected as the primary VGA
adapter. During startup, the other monitor connectors are
disabled; if the monitor is connected into one of these ports, it
will not function. You can select the default VGA source in
Computer (F10) Setup.
ÄCAUTION: When the computer is plugged into an AC power source,
voltage is always being applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
Basic Troubleshooting
This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive Troubleshooting
Guide is available on the Documentation Library CD and under the
reference library at the following Web site:
http://www.hp.com/support.

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Getting Started
Solving General Problems
You may be able to easily resolve the general problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not
respond to USB
keyboard or mouse.
Computer is in
standby mode.
Press the power button to resume from
standby mode.
ÄCAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Computer date and
time display is incorrect.
RTC (real-time clock)
battery may need to be
replaced.
✎Connecting the
computer to a live
AC outlet prolongs
the life of the
RTC battery.
First, reset the date and time under
Control Panel (Computer Setup
can also be used to update the
RTC date and time). If the problem
persists, replace the RTC battery. See
the Hardware Reference Guide for
instructions on installing a new
battery, or contact an authorized
dealer or reseller for RTC battery
replacement.
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key
may be on.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled (or
enabled) in Computer Setup.