HP Visualize c100 How to use

Service Handbook
C Class
Models
C100, C110, C160L, C160,
C180, C200, C240 and C360
HP Part No. A4200-90042
Edition E1298
Printed in U.S.A.

ii
Hewlett-Packard Co. 1998
Printing History
First Printing: August 1998
UNIX is a registered trademark in the United States and other
countries, licensed exclusively through X/Open Company Lim-
ited.
NOTICE
The information contained in this document is subject to change
without notice.
HEWLETT-PACKARD WARRANTY STATEMENT
HP PRODUCT DURATION OF WARRANTY
C160/C180/C200/C240/C360 one year
1. HP warrants HP hardware, accessories and supplies against
defects in materials and workmanship for the period specified
above. If HP receive notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either
new or like-new.
2. HP warrants that HP software will not fail to execute its pro-
gramming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute its
programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4. HP products may contain remanufactured parts equivalent to
new in performance or may have been subject to incidental use.

iii
5. The warranty period begins on the date of delivery or on the
date of installation if installed by HP. If customer schedules instal-
lation or causes installation by HP to be delayed more than 30 days
after delivery, warranty begins on the 31st day from delivery.
6. Warranty does not apply to defects resulting from (a) improper
or inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFI-
CALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CON-
DITIONS OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the prod-
uct that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are determined
by a court of competent jurisdiction to have been directly caused
by a defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REM-
EDIES IN THIS WARRANTY STATEMENT ARE CUS-
TOMER'S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUP-
PLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN
THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATU-
TORY RIGHTS APPLICABLE TO THE SALE OF THIS PROD-
UCT TO YOU.

iv
This document contains proprietary information that is protected
by copyright. All rights reserved. No part of this document may be
photocopied, reproduced or translated to another language without
the prior written consent of Hewlett-Packard Company.
RESTRICTED RIGHTS LEGEND. Use, duplication, or disclo-
sure by government is subject to restrictions as set forth in subdivi-
sion (c) (1) (ii) of the Rights in Technical Data and Computer
Software Clause at DFARS 252.227.7013. Hewlett-Packard Co.,
3000 Hanover St., Palo Alto, CA 94304.
10 9 8 7 6 5 4 3 2 1

Safety and Regulatory Statements
v
Safety and Regulatory Statements
This section contains safety and regulatory statements
pertaining to the C100, C110, C160L, C160, C180,
C200, C240 and C360 workstations. It provides infor-
mation on the following topics:
• Special video configuration statements
• Emissions regulations
• Emissions regulations compliance
• Datacom users statement
• Acoustics
• Electrostatic discharge (ESD) precautions
• Safety statement
• Laser safety statements
• Warnings and cautions

Special Video Configuration Statements
vi
Special Video Configuration Statements
The following statements apply only to those applica-
tions which include a cable connected to the S-Video
connector on the A4248A card. No modification to the
regulatory statements is necessary for applications
which include cables connected to other connectors on
the card but not to the S-Video connector.
For EN55022 or CISPR 22 Applications:
WARNING: This is a Class A product. In a domestic environment
this product may cause radio interference in which
case the user may be required to take adequate
measures.
For FCC Applications:
NOTICE: This equipment has been tested and found to
comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection
against harmful interference when the equipment
is operated in a commercial environment. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference in which case
the user will be required to correct the interference
at his own expense.

Models C160L/C160/C180/C200/C240/C360 Emissions Regulations
vii
Models C160L/C160/C180/C200/C240/
C360 Emissions Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules and the Canadian Depart-
ment of Communications. These limits are designed to
provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment gen-
erates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception (determined by turning
the equipment off and on), you can correct the interfer-
ence by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit differ-
ent from that to which the receiver is connected.
• Ask the dealer or an experienced radio/television techni-
cian for help.
Hewlett-Packard’s system certification tests were con-
ducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your

Models C160L/C160/C180/C200/C240/C360 Emissions Regula-
tions
viii
computer. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s
authority to operate the equipment.
Operation of this device is subject to the following
conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including
interference that may cause undesired operation.
• Cablesusedwiththisdevicemustbeproperlyshieldedto
comply with the requirements of the FCC.
VCCI Class B ITE (Japan)
Korea RRL (EMI Class A)

Models C100/C110 Emissions Regulations
ix
Models C100/C110 Emissions
Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules and the Canadian Depart-
ment of Communications. These limits are designed to
provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment gen-
erates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception (determined by turning
the equipment off and on), you can correct the interfer-
ence by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit differ-
ent from that to which the receiver is connected.
• Ask the dealer or an experienced radio/television techni-
cian for help.
Hewlett-Packard’s system certification tests were con-
ducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your

Models C100/C110 Emissions Regulations
x
computer. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s
authority to operate the equipment.
Operation of this device is subject to the following
conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including
interference that may cause undesired operation.
• Cablesusedwiththisdevicemustbeproperlyshieldedto
comply with the requirements of the FCC.
VCCI Class 1 ITE

Emissions Regulations Compliance
xi
Emissions Regulations Compliance
Any third-party I/O device installed in HP system(s)
must be in accordance with the requirements set forth
in the preceding Emissions Regulations statements. In
the event that a third-party noncompliant I/O device is
installed, the customer assumes all responsibility and
liability arising therefrom.
Acoustics
Regulation On Noise Declaration
For Machines -3. GSGV
Lpa <70dB
Lpa<70dB
operator position am Arbeitsplatz
normal operation normaler Betrieb
per ISO 7779 nach DIN 45635 T.19

Electrostatic Discharge (ESD) Precautions
xii
Electrostatic Discharge (ESD)
Precautions
Electrostatic charges can damage the integrated cir-
cuits on printed circuit boards. To prevent such dam-
age from occurring, observe the following precautions
during board unpacking and installation:
• Stand on a static-free mat.
• Wear a static strap to ensure that any accumulated elec-
trostatic charge is discharged from your body to ground.
• Connect all equipment together, including the static-free
mat, static strap, routing nodes, and peripheral units.
• Keepuninstalledprintedcircuitboardsintheirprotective
antistatic bags.
• Handle printed circuit boards by their edges, once you
have removed them from their protective antistatic bags.
Safety Statement
This equipment conforms to the following safety stan-
dards:
• UL 1950
• CSA 950
• IEC 950
• EN 60950

Laser Safety Statement (U.S.A. Only)
xiii
Laser Safety Statement (U.S.A. Only)
The CD ROM mass-storage system is certified as a
Class-1 laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Per-
formance Standard according to the Radiation Control
for Health and Safety Act of 1968.
This means that the mass-storage system does not pro-
duce hazardous laser radiation. Because laser light
emitted inside the mass-storage system is completely
confined within protective housings and external cov-
ers, the laser beam cannot escape from the machine
during any phase of user operation.

Warnings and Cautions
xiv
Warnings and Cautions

Contents
xv
1 Product Information
Product Description 3
System Unit Front Panel Controls 6
System Power Switch 6
Power LED 7
System LEDs 7
Audio Controls 8
Storage Device Controls and Features 8
CD-ROM Drive 9
DDS Tape Drive 11
Floppy Disk Drive 13
System Unit Rear Panel Connectors 14
Security Loop 15
Audio Connectors 16
Keyboard and Mouse Connectors 19
PS/2 Keyboard and Mouse Connectors 19
ITF Keyboard Connector 19
HP Parallel I/O Connector 19
802.3 Network Connectors 19
Serial Input/Output Connectors 20
SCSI Connectors 21
TOC Button 21
Power Cord Connector 21
Monitors 22
Keyboards 23
Keyboard Differences 23
Pointing Devices 27

Contents
xvi
Operating System Overview 28
2 Environmental/Installation/PM
Environmental Specifications 31
Installation 33
Preventive Maintenance 33
3 Configuration
Workstation Configurations 37
FRU Configurations 38
Internal Storage Configurations 38
Allowable Memory Configurations 50
Monitor-Type Selection 53
Changing the Console to External Terminal 53
Graphics Configurations 54
Special Video Configuration Statements
for all Systems 54
For EN55022 or CISPR 22 Applications: 54
For FCC Applications: 54
Models C100 and C110 55
Models C160 and C180 56
Graphics Paths 56
Graphics Configuration Restrictions 57
Models C160L 59
Graphics Paths 59

Contents
xvii
Graphics Configuration Restrictions 60
4 Troubleshooting
Getting Ready to Troubleshoot 63
Dealing with a Boot Failure 68
Searching for Bootable Media 70
Stable Storage 71
Boot Command Notations 71
Supported Boot Paths 72
ISL Environment 72
Selftest Failures 73
Chassis Display Codes 77
Running System Verification Tests 95
Running ODE-Based Diagnostics 97
Troubleshooting the SCSI I/O Board 99
5 Field Replaceable Units
Exchange and Nonexchange Part Numbers 107
FRU Removal and Replacement 115
Storage Tray Assembly 117
Disk Interconnect Board 118
Storage Tray Bezel 119
Disk Filler Panel 120

Contents
xviii
Storage Devices 121
Human Interface Board 123
Main Tray Assembly 124
Removing Memory Modules 125
Installing Memory Modules 127
Removing Second Level Cache Modules (C160L) 129
Installing Cache Modules 131
Removing PCI, EISA, and GSC Option Boards 133
EGRAM (Enhanced Graphics RAM) Board 136
CPU Board 138
System Fans 142
Rear Panel 145
I/O Board 146
Determining LAN ID and FDDI ID 147
Removing the I/O Board 148
I/O Extension Board 149
Battery 150
Backplane 151
Power Supply 153
Power Interconnect Board 154
6 Diagrams
System Power 157
System Block Diagram 163
7 Reference
Installation Manual 171

Contents
xix
Service Manuals 171
Reference Manuals 171
8 Service Notes
9 Boot Console Interface Model C100/110
Accessing the Boot Console Interface 179
Boot Console Menus 181
Searching for Bootable Media 184
Resetting the Workstation 186
Displaying and Setting Paths 187
Displaying and Setting the Monitor Type 190
The Monitor Command 190
Displaying the Current Monitor Configuration 193
Setting the Monitor Type 194
Setting the Monitor Type at Power On 197
Changing the Console to External Terminal 198
Displaying the Status of the System I/O 199
Setting the Auto Boot and Auto Search Flags 200
Displaying and Setting Secure Mode 202
Displaying and Setting Fastboot Mode 203

Contents
xx
Displaying the LAN Station Address 204
Displaying System Information 205
Displaying PIM Information 206
Configure and Display LAN Settings 207
Stable Storage 209
ISL Environment 210
Invoking ISL from the Boot Console Interface 210
ISL User Commands 211
Updating System Firmware with ODE 213
10 Boot Console Interface Model C160L/160/180/
200/240/360
Accessing the Boot Console Interface 217
Boot Console Menus 219
Searching for Bootable Media 223
Resetting Your Workstation 224
Displaying and Setting Paths 225
Displaying and Setting the Monitor Type 228
The Monitor Command 228
Displaying the Current Monitor Configuration 230
Setting the Monitor Type 231
Setting the Monitor Type at Power On 233