HP ZBook 17 G5 Manual

HP ZBook 17 G5 Mobile Workstation
Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel Core, Intel, Intel
Xeon, Intel vPro, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. NVIDIA is a trademark and/or
registered trademark of NVIDIA Corporation in
the U.S. and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L21785-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 9
Locating hardware ................................................................................................................................................. 9
Locating software .................................................................................................................................................. 9
Right ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 12
Display ................................................................................................................................................................. 13
Keyboard area ...................................................................................................................................................... 14
TouchPad ........................................................................................................................................... 14
Lights ................................................................................................................................................. 16
Buttons, speakers, and ngerprint reader ........................................................................................ 18
Special keys ....................................................................................................................................... 19
Action keys ........................................................................................................................................ 20
Hot keys (select products only) ......................................................................................................... 22
Bottom ................................................................................................................................................................. 23
Cover .................................................................................................................................................................... 24
Rear ...................................................................................................................................................................... 25
Labels ................................................................................................................................................................... 26
3 Illustrated parts catalog .............................................................................................................................. 28
Computer major components .............................................................................................................................. 28
Display assembly subcomponents ...................................................................................................................... 33
Miscellaneous parts ............................................................................................................................................. 35
4 Removal and replacement procedures preliminary requirements .................................................................... 36
Tools required ...................................................................................................................................................... 36
Service considerations ......................................................................................................................................... 36
Plastic parts ....................................................................................................................................... 36
Cables and connectors ...................................................................................................................... 37
Drive handling ................................................................................................................................... 37
Grounding guidelines ........................................................................................................................................... 38
Electrostatic discharge damage ........................................................................................................ 38
Packaging and transporting guidelines .......................................................................... 39
Workstation guidelines ................................................................................................... 39
Equipment guidelines ..................................................................................................... 40
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 41
Component replacement procedures .................................................................................................................. 41
Service door ....................................................................................................................................... 41
Battery ............................................................................................................................................... 43
Hard drive (HDD) ................................................................................................................................ 44
Solid-state drive (SSD) ...................................................................................................................... 46
ODD .................................................................................................................................................... 48
Memory modules ............................................................................................................................... 51
SIM card ............................................................................................................................................. 53
WWAN module ................................................................................................................................... 54
Keyboard ........................................................................................................................................... 56
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 60
Component replacement procedures .................................................................................................................. 60
Middle cover ...................................................................................................................................... 61
Fingerprint reader assembly ............................................................................................................. 63
Smart card board ............................................................................................................................... 65
NFC module ....................................................................................................................................... 67
TouchPad click board ......................................................................................................................... 68
Fans ................................................................................................................................................... 70
System board .................................................................................................................................... 72
Heat sink ............................................................................................................................................ 74
Discrete MXM daughter card ............................................................................................................. 77
Speaker .............................................................................................................................................. 79
Power button board .......................................................................................................................... 81
RTC battery ........................................................................................................................................ 83
Solid-state drive (SSD) ...................................................................................................................... 84
Memory modules ............................................................................................................................... 86
Display assembly ............................................................................................................................... 89
Display assembly components ......................................................................................................... 91
Top cover ........................................................................................................................................... 99
7 Troubleshooting guide ............................................................................................................................... 100
Resources ........................................................................................................................................................... 101
General troubleshooting steps .......................................................................................................................... 101
Identify the issue ............................................................................................................................. 102
1. Understand the issue ................................................................................................ 102
Boot up sequence ....................................................................................... 102
Failure classication ................................................................................... 102
2. Examine the environment ........................................................................................ 104
viii

3. Perform a visual inspection of hardware ................................................................. 105
4. Update BIOS and drivers ........................................................................................... 105
Manually updating BIOS and drivers .......................................................... 105
Remotely deploying BIOS and drivers ........................................................ 105
Analyze the issue ............................................................................................................................ 105
5. Remove or uninstall recently added hardware, software ........................................ 105
6. HP Hardware Diagnostics and Tools ......................................................................... 106
HP PC Hardware Diagnostics (UEFI) ........................................................... 106
HP Support Assistant (HPSA) ..................................................................... 108
HP BIOS Conguration Utility (BCU) ........................................................... 109
HP Image Diagnostic Tool ........................................................................... 109
HP Thermal Monitor ................................................................................... 109
Non HP diagnostics tools ........................................................................... 109
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ...................................................................................................................... 110
Status lights ............................................................................................... 110
Blinking light codes .................................................................................... 111
POST error messages ................................................................................. 111
Power Good (Troubleshooting) lights ........................................................ 112
Resolve the issue ............................................................................................................................. 113
8. Hard reset ................................................................................................................. 113
9. Soft reset (Default Settings) ..................................................................................... 115
10. Reseat cables and connections .............................................................................. 115
11. Test with minimum conguration .......................................................................... 116
Essential hardware conguration .............................................................. 116
Safe mode ................................................................................................... 116
12. Test with veried working conguration (hardware and/or operating system) ... 117
13. Replace the system board ...................................................................................... 117
Verify solution ................................................................................................................................. 118
Helpful Hints ...................................................................................................................................................... 118
At startup ........................................................................................................................................ 118
During operation ............................................................................................................................. 119
Consulting with HP Service ............................................................................................................. 119
Common issues and possible solutions ............................................................................................................ 120
Power-on issues .............................................................................................................................. 120
No Power ....................................................................................................................... 120
Intermittent power-on, shutdown, reboot ................................................................... 122
AC adapter issue ........................................................................................................... 123
Battery not recognized, not charging ........................................................................... 123
Battery discharges too fast .......................................................................................... 125
Burnt smell .................................................................................................................... 125
ix

POST ................................................................................................................................................ 126
No video (with power) ................................................................................................... 126
Blinking lights ............................................................................................................... 127
Diagnostics error messages ......................................................................................... 127
BIOS password .............................................................................................................. 129
Performance (OS) ............................................................................................................................ 129
Intermittent shutdown ................................................................................................. 130
Blue screen .................................................................................................................... 131
Freeze at Windows Logo (hang/lockup) ....................................................................... 133
Electromagnetic Interference (EMI) .............................................................................. 134
No wake up .................................................................................................................... 135
Unresponsive ................................................................................................................ 136
Slow performance ......................................................................................................... 136
HP Smart Adapter warning message ........................................................................... 137
Incorrect time and date ................................................................................................ 137
Display ............................................................................................................................................. 138
Display anomalies ......................................................................................................... 138
Symptom .................................................................................................... 138
Quick check ................................................................................................. 139
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 139
Display assembly diagram ......................................................................... 140
Dead pixel ..................................................................................................................... 140
No video (internal) ........................................................................................................ 140
No video (external) ....................................................................................................... 141
DisplayPort/VGA ........................................................................................................... 141
HDMI .............................................................................................................................. 141
No or bad external video via docking ........................................................................... 142
Incorrect or missing color/distorted image .................................................................. 142
Touch screen ................................................................................................................. 143
I/O devices ....................................................................................................................................... 144
Keyboard ....................................................................................................................... 144
Keyboard point stick ..................................................................................................... 145
Keyboard backlight ....................................................................................................... 145
TouchPad ....................................................................................................................... 146
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 146
Network connectivity wireless (WLAN) ........................................................................ 147
WWAN ............................................................................................................................ 148
USB ................................................................................................................................ 149
Smart card reader ......................................................................................................... 150
Speaker, headphone - audio issues .............................................................................. 151
Thunderbolt (TB) ........................................................................................................... 152
x

Storage ............................................................................................................................................ 153
Hard drive/solid-state drive not recognized ................................................................ 154
No boot to operating system (no read/write error) ..................................................... 154
Read-write error ........................................................................................................... 155
Slow performance ......................................................................................................... 155
Blue screen (BSOD) error .............................................................................................. 155
Noisy hard drive ............................................................................................................ 156
Mechanical ....................................................................................................................................... 157
Fan error message - 90B .............................................................................................. 157
Noise (sound) ................................................................................................................ 158
Fan runs constantly ...................................................................................................... 159
Thermal shutdown (hot) ............................................................................................... 160
Stuck power button ...................................................................................................... 160
Additional information ...................................................................................................................................... 161
Acronyms ......................................................................................................................................... 161
Blinking lights and boot error codes ............................................................................................... 162
Processor not executing code ...................................................................................... 162
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 162
Memory module error ................................................................................................... 162
Graphics Controller Error (No Controller) ..................................................................... 163
Failure - System Board Error ........................................................................................ 163
Intel Trusted Execution Technology (TXT) Error .......................................................... 163
Sure Start unable to nd valid BIOS Boot Block image ................................................ 163
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 164
POST Error Messages and User Actions .......................................................................................... 164
Routine Maintenance for Performance Improvement .................................................................... 166
Common Blue Screen Error Messages ............................................................................................ 166
Error message list ......................................................................................................... 166
Bug check symbolic names ........................................................................................... 166
Microsoft general troubleshooting of Windows bug check codes ............................... 167
Use Windows Debugging Tool ......................................................................................................... 167
Windows Software Development Kit (SDK) .................................................................. 168
Display Issue: Pixel Anomalies ........................................................................................................ 172
Cable management ......................................................................................................................... 173
Connector types .............................................................................................................................. 174
8 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 177
Using Computer Setup ....................................................................................................................................... 177
Starting Computer Setup ................................................................................................................ 177
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................ 177
Navigating and selecting in Computer Setup ................................................................................. 177
xi

Restoring factory settings in Computer Setup ............................................................................... 178
Updating the BIOS ........................................................................................................................... 178
Determining the BIOS version ...................................................................................... 178
Downloading a BIOS update ......................................................................................... 179
Changing the boot order using the f9 prompt ................................................................................ 180
TPM BIOS settings (select products only) ......................................................................................................... 180
Using HP Sure Start (select products only) ....................................................................................................... 180
9 Backing up, restoring, and recovering ......................................................................................................... 181
Creating recovery media and backups .............................................................................................................. 181
Using HP Recovery media (select products only) ........................................................................... 181
Using Windows tools ....................................................................................................................... 182
Using the HP Cloud Recovery Download Tool (select products only) ............................................. 183
Restore and recovery ......................................................................................................................................... 183
Recovering using HP Recovery Manager ........................................................................................ 183
What you need to know before you get started ........................................................... 183
Using the HP Recovery partition (select products only) .............................................. 184
Using HP Recovery media to recover ............................................................................ 185
Changing the computer boot order .............................................................................. 185
Removing the HP Recovery partition (select products only) ....................................... 185
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 186
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 186
11 Specications .......................................................................................................................................... 188
Computer specications .................................................................................................................................... 188
43. 94 cm (17.3 in) display specications ......................................................................................................... 189
12 Power cord set requirements .................................................................................................................... 190
Requirements for all countries .......................................................................................................................... 190
Requirements for specic countries and regions ............................................................................................. 190
13 Statement of memory volatility ................................................................................................................ 192
Nonvolatile memory usage ............................................................................................................................... 194
Questions and answers ..................................................................................................................................... 196
Using HP Sure Start (select models only) .......................................................................................................... 197
14 Recycling ................................................................................................................................................ 198
Index ........................................................................................................................................................... 199
xii

1 Product description
Category Description
Product Name HP ZBook 17 G5 Mobile Workstation
Processors 8th-generation Intel® Core™ quad-core processors:
Intel Core i7-8750H, with Intel UHD Graphics 630 (2.2 GHz base frequency, up to 4.1 GHz with Intel Turbo Boost
Technology, 9 MB cache, 6 cores)
Intel Core i7-8850H, with Intel UHD Graphics 630 (2.6 GHz base frequency, up to 4.0 GHz with Intel Turbo Boost
Technology, 8 MB cache, 4 cores)
Intel Core i5-8400H, vPro™ processor with Intel UHD Graphics 630 (2.5 GHz base frequency, up to 4.2 GHz with
Intel Turbo Boost Technology, 8 MB cache, 4 cores)
Intel Core i5-8300H, with Intel UHD Graphics 630 (2.6 GHz base frequency, up to 4.0 GHz with Intel Turbo Boost
Technology, 8 MB cache, 4 cores)
8th Generation Intel® XEON, hexa-core, BGA, processors:
Intel Xeon E-2176M vPro processor with Intel UHD Graphics P630 (2.7 GHz base frequency, up to 4.4 GHz with
Intel Turbo Boost Technology, 12 MB cache, 6 cores)
Xeon E-2186M vPro processor with Intel UHD Graphics P630 (2.9 GHz base frequency, up to 4.6 GHz with Intel
Turbo Boost Technology, 12 MB cache, 6 cores)
Chipset Integrated with processor
Cannon Lake PCH-H, CM 246
Graphics GT2 Integrated Graphics
Can be congured or used with hybrid when GPU congured
●For Core processors: Intel UHD graphics 630
●For Xeon processors: Intel UHD graphics P630
Supports:
●No Discrete Graphic
●Discrete only in BIOS
●NVIDIA® GC6 and GC OFF
●Hybrid (Switchable) Graphics
●NVIDIA Optimus Technology
●AMD™ Enduro Technology
●Open GL 4.5 / Open CL 1.2 / Vulkan 1.0
●DisplayPort 1.3 (supported through Thunderbolt 3 and mini-DP)
Total displays supported up to four discrete; or three UMA (through the optional docking station); supports:
●NVIDIA Mosaic Technology
●AMD Eyenity
Discrete MXM daughter card:
1

Category Description
●NVIDIA Quadro P1000, 4 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 4) 128 bit FBW
●NVIDIA Quadro P2000, 4 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 4) 128 bit FBW
●NVIDIA Quadro P3200, 6 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 6) 192 bit FBW
●NVIDIA Quadro P4200, 8 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 8) 256 bit FBW
●NVIDIA Quadro P5200, 16 GB GDDR5 (512 Mb x 16, 1.35 V, 8 Gbps, Qty 16) 256 bit FBW
●AMD Radeon™ Pro WX 4170, GL XT 4 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 4) 128 bit FBW
Panel Supports privacy lter and narrow bezel
39.6 cm (17.3 in), display panel, LED backlight, 16:9 aspect ratio
High denition (HD) anti-glare (AG) LED SVA (1600×900), 220 nits, 60% CG, eDP, at, no camera
HD, AG, LED SVA (1600×900), 220 nits, 60% CG, eDP, at, with HD camera
HD, AG, LED SVA (1600×900), 220 nits, 60% CG, eDP, at, with HD camera and IR camera
Full high denition FHD LED UWVA with ambient light sensor (1920×1080), AG, 300 nits, 72% CG, eDP, at,
without camera
FHD LED UWVA with ambient light sensor (1920×1080), AG, 300 nits, 72% CG, eDP, at, with HD camera
FHD LED UWVA with ambient light sensor (1920×1080), AG, 300 nits, 72% CG, eDP, at, with HD camera and IR
camera
Ultra high denition (UHD) LED UWVA touch with ambient light sensor (3840 x 2160) 400 nits, 95% CG, eDP+PSR,
at, with HD camera and IR camera, includes touch and direct bonding, not available with WWAN
UHD, LED UWVA touch with ambient light sensor (3840 x 2160) 400 nits, 95% CG, eDP+PSR, at, with HD camera,
includes touch and direct bonding, not available with WWAN
UHD, LED AG, RG phosphors + B-LED, UWVA DreamColor — 10 bit (8+2 dithering) touch with ambient light sensor
(3840 x 2160) 400 nits, 100% Adobe RGB
UHD, LED AG, RG phosphors + B-LED, UWVA DreamColor — 10 bit (8+2 dithering) touch with ambient light sensor
(3840 x 2160) 400 nits, 100% Adobe RGB, HD camera
UHD, LED AG, RG phosphors + B-LED, UWVA DreamColor — 10 bit (8+2 dithering) touch with ambient light sensor
(3840 x 2160) 400 nits, 100% Adobe RGB, HD camera and IR camera
Memory Four memory module slots, three or four SODIMM module combination is only available with quad core
processors
Two slots of memory is customer accessible/upgradeable
DDR4-2666 SODIMMs
Supports up to 64 GB of system RAM in the following congurations:
●65536 MB (16384 MB×4)
●32768 MB (16384 MB×2 or 8192MB x 4)
●16384 MB (16384 MB×1 or 8192 MB×2 or 4096 MBx4)
●8192 MB (8192 MB×1 or 4096 MB×2)
ECC DDR4-2666, available with Xeon processors only
●65536 MB (16384 MB×4)
●32768 MB (16384 MB×2 or 8192MB x 4)
2 Chapter 1 Product description

Category Description
●16384 MB (16384 MB×1 or 8192 MB×2)
●8192 MB (8192 MB×1)
Primary storage M.2 solid-state drives (2280):
SATA:
512 GB, SATA-3, SSD, TLC, FIPS-140–2
256 GB, SATA-3, Self-encrypting drive, Opal 2, TLC
PCIe:
256 GB, NVMe, TLC
256 GB, NVMe, TLC, Opal 2
512 GB, NVMe, TLC
512 GB, NVMe, TLC, Opal 2
1 TB, NVMe, TLC
2 TB, NVMe, TLC
Intel 360 GB, PCIe, NVMe
Secondary
storage
M.2 solid-state drives (2280):, only available if primary M.2 is selected
SATA:
512 GB, SATA-3, SSD, TLC, FIPS-140–2
256 GB, SATA-3, Self-encrypting drive, Opal 2, TLC
PCIe:
256 GB, NVMe, TLC
256 GB, NVMe, TLC, Opal 2
512 GB, NVMe, TLC
512 GB, NVMe, TLC, Opal 2
1 TB, NVMe, TLC
2 TB, NVMe, TLC
Intel 360 GB, NVMe
Third M.2 storage M.2 solid-state drives (2280): only available if primary M.2 and secondary M.2 are selected
SATA:
512 GB, SATA-3, SSD, TLC, FIPS-140–2
256 GB, SATA-3, Self-encrypting drive, Opal 2, TLC
PCIe:
256 GB, NVMe, TLC
256 GB, NVMe, TLC, Opal 2
512 GB, NVMe, TLC
3

Category Description
512 GB, NVMe, TLC, Opal 2
1 TB, NVMe, TLC
2 TB, NVMe, TLC
Intel 360 GB, NVMe
Primary 2.5” SATA
storage
SATA 2.5” HDDs supports SATA 7 mm/9.5 mm, 2.5” HDDs, primary 2.5” storage is not a required category if M.2
SSD is selected
2 TB 5400 rpm, supports 3D DriveGuard
2 TB 5400 rpm Hybrid Drive
1 TB 7200 rpm
1 TB 5400 rpm Hybrid Drive
500 GB, 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent OPAL2, not available with Optane cache
500 GB, 7200 rpm
500 GB 7200 rpm SED OPAL2, not available with Optane cache
500 GB 5400 rpm Hybrid 8 GB cache
2.5” SDD
256 GB SATA TLC
1TB SATA TLC
Primary HDD/SSD carrier only (no drive included) required selection if 2.5" SATA storage is not selected
Fixed optical
drive
9.0 mm SATA supports E-SATA and drive inserts
Blu-ray R/RE DVD +/-RW SuperMulti DL Drive
Supports No ODD option
Supports secondary drive, M.2 via SATA 2.5” drive
Flash cache 16 GB Intel Optane cache, only available if HDD (except FIPS or SED) and Windows 10 is selected AND a third M.2
storage is not selected
Audio and video HP Bang & Olufsen Audio
HP Noise Cancellation Software
HP Clear Sound Amp
Discrete Amp
Skype for Business Certication
Intel SST Audio
Dual array and World-Facing microphones, dual microphone is tied to the camera
Stereo speakers (2)
Webcam HD 720p
Webcam HD+IR RGB 720p
Camera privacy shutter (only with non-touch camera panels)
4 Chapter 1 Product description

Category Description
Supports WDR (Wide Dynamic Range)
Support for models without camera
Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
Wireless
networking
WPAN Bluetooth:
Integrated wireless personal area network (WPAN) support for Bluetooth® 5.0 via combo card
Wireless local area network (WLAN), WLAN options via minicard
Supports the following WLAN formats:
Integrated Wireless options with single antennas (M.2 12x16 soldered down MIPI+BRI (Available with iAMT. MU-
MIMO supported. WAVE 2 supported)
●Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (vPro). Available with iAMT. MU-MIMO
supported. WAVE 2 supported.
●Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (non-vPro). Not available with iAMT. MU-
MIMO supported. WAVE 2 supported.
Two WLAN antennas built into top of display assembly
Bluetooth Disabled IOPT, available with Combo WLAN
WLAN Disabled IOPT, available with Combo WLAN
Near-Field Communication (NFC):
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
NFC antenna
Support for models without NFC
Wireless wide area network (WWAN):
Integrated wireless wide area network (WWAN) options by way of wireless module, SIM Module (3FF/micro SIM):
(user accessible behind battery)
Two WWAN antennas (worldwide 5 band, congured at top of display panel)
Supports the following WWAN formats:
●Integrated WWAN options with dual antennas (M.2 30x42 socket USB2)
LTE CAT4: HP lt4132, LTE/HSPA+ 4G Mobile BroadBand Module with GPS M.2
●Integrated WWAN options with dual antennas (M.2 30x42 socket PCIe)
LTE CAT9: Intel XMM 7360 LTE-Advanced LTE-Advanced/HSPA+ with GPS
WWAN Antennas (2) (worldwide 5 band, congured at top of panel on all units except UHD)
Support for models without WWAN
Support for WWAN aftermarket option (AMO)
External card
expansion
Realtek Integrated SD UHS-II ash media slot- supports SD, SDHC, SDXC
Ports Two USB Type-C (Thunderbolt 3), Intel Titan Ridge; USB 3.1 + pass through DP 1.3 support + Thunderbolt 3 with
PD
Two USB 3.0 ports
5

Category Description
USB 3.0 charging port
HDMI 2.0 with discrete graphics, 1.4 with UMA
Mini DisplayPort 1.3
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
Multi-pin AC port
Docking HP Thunderbolt Dock
HP Thunderbolt 3 Dock
Keyboard/
pointing devices
Keyboard:
Full sized Chiclet (Island-style) keyboard w/ separate numeric keypad:
●Dual point, non-backlit, spill resistant with drain
●Dual point, backlit, spill resistant with drain, with HP Dura Keys
TouchPad:
Glass with chemical etched surface
Supports 2-way scroll, taps enabled by default, image sensor
DreamColor calibrator, built in under the TouchPad, only applicable if DreamColor display is selected’
Power
requirements
Battery:
HP Long Life Lithium Polymer Soft Pack Battery, 6 cell, 95.6 WHr
HP Fast Charge Technology
AC adapter:
200 W SLIM Smart AC Adapter
Power cord:
3 wire plug (C13), 1 m
Security Security lock
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (landed, touch with 8x8 sensor)
Support for models without a ngerprint reader
Smart Card reader (active)
Preboot authentication (password, smart card)
Drive Encryption preboot option - (Password, Fingerprint, Selected Smartcards)
Operating system Preinstalled:
Windows 10
6 Chapter 1 Product description

Category Description
Windows 10 Home 64 Plus, NOT available for the following:
●Intel Core i7 with >= 6 cores processor)
●Intel Core i7 AND > 16 GB RAM)
●UHD
●XEON processor
Windows 10 Home 64 Plus Single Language, NOT available for the following:
●Intel Core i7 with >= 6 cores processor)
●Intel Core i7 AND > 16 GB RAM)
●UHD
●XEON processor
Windows 10 Home 64 High End Chinese Market CPPP, NOT available with XEON processors
Windows 10 Home 64 Advanced, NOT available with XEON processors. ONLY available for the following:
●Intel Core i7 with >= 6 cores processor)
●Intel Core i7 AND > 16 GB RAM)
●UHD
Windows 10 Home 64 Advanced Single Language, NOT available with XEON processors. ONLY available for the
following:
●Intel Core i7 with >= 6 cores processor)
●Intel Core i7 AND > 16 GB RAM)
●UHD
Windows 10 Pro 64, NOT available with XEON processors.
Windows 10 Pro 64 Plus, NOT available with XEON processors.
FreeDOS 2.0
Web only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Restore Media:
Windows 10 DRDVD, available with any Win 10 OS
Windows 10 Pro 64 OSDVD, available with Win 10 PRO OS
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Red Hat Linux 7
Ubuntu Linux
Serviceability End user replaceable parts:
7

Category Description
AC adapter
Battery
HDD/SDD
Keyboard
M.2 SSD
Memory module
ODD
WLAN module
WWAN module
8 Chapter 1 Product description