HP 15-ew0 Series Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
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are trademarks owned by the Video Electronics
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trademark of the Wi-Fi Alliance®.
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for HP products and services are set forth in
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should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: March 2022
Document Part Number: N02769-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software or
BIOS update to take full advantage of
Windows functionality. Windows is automatically
updated, which is always enabled. High-speed
internet and Microsoft account required. ISP
fees may apply and additional requirements
may apply over time for updates. See
http://www.microsoft.com. If your product ships
with Windows in S Mode: Windows in S Mode
works exclusively with apps from the Microsoft
Store within Windows. Certain default settings,
features, and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may vary,
even if you switch out of S Mode. If you switch
to Windows, you cannot switch back to S Mode.
Learn more at Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
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you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
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For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Table of contents
1Product description ....................................................................................................................................................................................1
2Components ................................................................................................................................................................................................4
Locating hardware .................................................................................................................................................................................4
Locating software ..................................................................................................................................................................................4
Right side.................................................................................................................................................................................................4
Left side ...................................................................................................................................................................................................6
Display .....................................................................................................................................................................................................7
Low blue light mode (select products only)..............................................................................................................................7
Wake-on-touch (select products only) ......................................................................................................................................7
Keyboard area.........................................................................................................................................................................................8
Touchpad ........................................................................................................................................................................................9
Touchpad settings................................................................................................................................................................9
Adjusting touchpad settings......................................................................................................................................9
Turning on the touchpad............................................................................................................................................9
Touchpad components........................................................................................................................................................9
Lights ........................................................................................................................................................................................... 10
Special keys................................................................................................................................................................................. 11
HP Hubs Launcher (select products only) .............................................................................................................................. 12
Rear ...................................................................................................................................................................................................... 13
Bottom ................................................................................................................................................................................................. 13
Labels.................................................................................................................................................................................................... 14
3Illustrated parts catalog.......................................................................................................................................................................... 16
Computer major components........................................................................................................................................................... 16
Display assembly subcomponents .................................................................................................................................................. 20
Mass storage devices.......................................................................................................................................................................... 22
Miscellaneous parts............................................................................................................................................................................ 23
4Removal andreplacement procedures preliminary requirements.................................................................................................. 25
Tools required...................................................................................................................................................................................... 25
Service considerations ....................................................................................................................................................................... 25
Plastic parts ................................................................................................................................................................................ 25
Cables and connectors .............................................................................................................................................................. 25
iii

Drive handling............................................................................................................................................................................. 26
Electrostatic discharge information ................................................................................................................................................. 26
Generating static electricity...................................................................................................................................................... 27
Preventing electrostatic damage to equipment ................................................................................................................... 27
Personal grounding methods and equipment ...................................................................................................................... 27
Grounding the work area .......................................................................................................................................................... 28
Recommended materials and equipment ............................................................................................................................. 28
Cleaning your computer..................................................................................................................................................................... 29
Enabling HP Easy Clean (select products only) ..................................................................................................................... 29
Removing dirt and debris from your computer..................................................................................................................... 29
Cleaning your computer with a disinfectant .......................................................................................................................... 30
Caring for wood veneer (select products only) ..................................................................................................................... 31
Packaging and transporting guidelines........................................................................................................................................... 31
Accessing support information......................................................................................................................................................... 32
5Removal and replacement procedures for authorized service provider parts .............................................................................. 34
Component replacement procedures.............................................................................................................................................. 34
Preparation for disassembly .................................................................................................................................................... 34
Bottom cover .............................................................................................................................................................................. 34
Battery ......................................................................................................................................................................................... 36
Solid-state drive......................................................................................................................................................................... 37
Memory modules....................................................................................................................................................................... 39
WLAN module............................................................................................................................................................................. 41
Infrared cable.............................................................................................................................................................................. 43
System fan .................................................................................................................................................................................. 43
Display assembly ....................................................................................................................................................................... 44
Heat sink...................................................................................................................................................................................... 54
System board.............................................................................................................................................................................. 56
Speakers ...................................................................................................................................................................................... 59
Touchpad cable........................................................................................................................................................................... 60
Touchpad ..................................................................................................................................................................................... 61
Top cover/keyboard ................................................................................................................................................................... 62
6Computer Setup (BIOS), TPM, and HP Sure Start................................................................................................................................ 64
Using Computer Setup ....................................................................................................................................................................... 64
Navigating and selecting in Computer Setup ....................................................................................................................... 64
Restoring factory settings in Computer Setup...................................................................................................................... 65
Updating the BIOS...................................................................................................................................................................... 65
Determining the BIOS version......................................................................................................................................... 65
Preparing for a BIOS update............................................................................................................................................ 65
Downloading a BIOS update................................................................................................................................... 66
Installing a BIOS update.......................................................................................................................................... 66
Changing the boot order using the f9 prompt ..................................................................................................................... 66
TPM BIOS settings (select products only) ....................................................................................................................................... 67
Using HP Sure Start (select products only) ..................................................................................................................................... 67
7Backing up, restoring, and recovering .................................................................................................................................................. 68
iv

Backing up information and creating recovery media .................................................................................................................. 68
Using Windows tools for backing up....................................................................................................................................... 68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ................................... 68
Restoring and recovering your system............................................................................................................................................ 69
Creating a system restore ........................................................................................................................................................ 69
Restoring and recovery methods ............................................................................................................................................ 69
Recovering using HP Recovery media .................................................................................................................................... 69
Changing the computer boot order......................................................................................................................................... 70
Using HP Sure Recover (select products only)....................................................................................................................... 70
8Using HP PC Hardware Diagnostics....................................................................................................................................................... 71
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................................... 71
Using an HP PC Hardware Diagnostics Windows hardware failure ID code...................................................................... 71
Accessing HP PC Hardware Diagnostics Windows................................................................................................................ 71
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)................ 71
Accessing HP PC Hardware Diagnostics Windows from Support Assistant............................................................. 72
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) .......................... 72
Downloading HP PC Hardware Diagnostics Windows.......................................................................................................... 72
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ................................................. 72
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ............................................. 73
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ............ 73
Installing HP PC Hardware Diagnostics Windows ................................................................................................................. 73
Using HP PC Hardware Diagnostics UEFI......................................................................................................................................... 73
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code .............................................................................. 73
Starting HP PC Hardware Diagnostics UEFI............................................................................................................................ 74
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive............................................................................... 74
Downloading the latest HP PC Hardware Diagnostics UEFI version ......................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)............... 75
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................................................... 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .......................................................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ....................................... 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..................................................................................... 75
9Specications............................................................................................................................................................................................ 77
Computer specications..................................................................................................................................................................... 77
39.6 cm (15.6 in) display specications .......................................................................................................................................... 78
Solid-state drive specications......................................................................................................................................................... 78
Solid-state drive specications (SATA-3)......................................................................................................................................... 79
10Statement of memory volatility.......................................................................................................................................................... 80
Current BIOS steps.............................................................................................................................................................................. 80
Nonvolatile memory usage ............................................................................................................................................................... 82
Questions and answers...................................................................................................................................................................... 84
Using HP Sure Start (select products only) ..................................................................................................................................... 86
11Power cord set requirements.............................................................................................................................................................. 87
v

Requirements for all countries ......................................................................................................................................................... 87
Requirements for specic countries and regions........................................................................................................................... 87
12Recycling................................................................................................................................................................................................. 90
Index............................................................................................................................................................................................................... 91
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ENVY x360 15.6 inch 2-in-1 Laptop PC
Model number: 15-ew0xxx
CTO model number: 15t-ew0xxx
Processors Intel™ Core® i7-1260P 1.6 GHz processor (12 cores, 18 MB Intel Smart Cache, 28 W)
Intel Core i7-1255U 1.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i5-1240P 1.7 GHz processor (12 cores, 12 MB Intel Smart Cache, 28 W)
Intel Core i5-1235U 1.3 GHz (turbo up to 4.4 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Chipset Intel integrated solder-on-circuit (SoC)
Display 39.6 cm (15.6 in), liquid crystal display (LCD), quad high-denition (QHD, 2560 × 1440), low blue light (LBL),
antiglare, ultrawide viewing angle (UWVA), sRGB, 100% CG, embedded DisplayPort™ (eDP) 1.4 + panel self
refresh (PSR) 2, bent, touch on panel (TOP) display panel with narrow bezel; typical brightness: 300 nits
39.6 cm (15.6 in), LCD, full high-denition (FHD, 1920 × 1080), organic light-emitting diode (OLED) + LBL,
brightview, UWVA, Digital Cinema Initiatives - Protocol 3 (DCI-P3), 100% CG, eDP 1.4 + PSR 2, bent, TOP display
panel with narrow bezel; typical brightness: 400 nits
39.6 cm (15.6 in), LCD, FHD (1920 × 1080), white light-emitting diode (WLED), antiglare, UWVA, sRGB, 100% CG,
eDP 1.4 + PSR 2, low power (LP), bent, TOP display panel with narrow bezel; typical brightness: 400 nits
39.6 cm (15.6 in), LCD, FHD (1920 × 1080), WLED, antiglare, UWVA, 45% CG, eDP 1.2 without PSR, bent, TOP
display panel with narrow bezel; typical brightness: 250 nits
Graphics controller Intel Iris® Xe
Memory Two customer-accessible memory module slots (small outline dual in-line memory modules (SODIMMs)
supporting up to 16 GB of RAM in the following congurations:
●16 GB (8 × 2)
●12 GB (8 × 1 + 4 × 1)
●8 GB (4 × 2)
Double data rate (DDR4)-3200
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Storage Support for the following solid-state drives:
●1 TB, 2280, Peripheral Component Interconnect Express (PCIe)-4×4, Non-Volatile Memory Express (NVMe)
solid-state drive with three-layer cell (TLC)
●1 TB, 2280, PCIe, NVMe value solid-state drive
●512 GB, 2280, PCIe-4×4, NVMe solid-state drive with TLC
●512 GB, 2280, PCIe, NVMe, value solid-state drive
●256 GB, PCIe-4×4, NVMe, Secure Seal (SS) solid-state drive with TLC
●256 GB, 2280, PCIe, NVMe, value solid-state drive
Audio andvideo Audio brand: BANG and OLUFSEN
Support for Alexa
Support for dual speakers
Support for Far Field Cortana
Support for HP Audio Boost 2.0
Support for Speaker Swap
Support for XiaoWei
HP True Vision Camera: integrated, 5 MP, USB 2.0, near eld-of-view (NFOV), xed, infrared (IR), camera with
sliding shutter
720p by 30 frames per second
Dual-array microphone with appropriate beam-forming, echo-cancellation, noise-suppression-software
Multimedia card reader HP multiformat digital media card reader
Pen HP (Zenvo) digital pen in nightfall black nish
Wireless Wireless Local Area Network (WLAN)
Intel AX211 Wi-Fi® 6e + Bluetooth® 5.2 M.2 2230 160 MHz CNVi worldwide (WW) WLAN
Mediatek MT7921 Wi-Fi 6 + Bluetooth 5.2 M.2 2230 PCI-e + USB WW WLAN module
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
●Audio-out (headphone)/Audio-in (microphone) combo jack
●HDMI port
●Smart card reader
●USB SuperSpeed 10 Gbps port
●USB SuperSpeed 10 Gbps port with HP Sleep and Charge
●USB Type-C® power connector and SuperSpeed 10 Gbps ports with HP Sleep and Charge and DisplayPort
output (2)
●USB Type-C power connector and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort™ output
(2)
2 Chapter 1Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Keyboard/pointing
devices
Keyboard: Backlit, island-style, standard notebook PC keyboard with Clickpad and Image Sensor in natural silver
nish
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Taps enabled as default
Power requirements Battery
3 cell, 51 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapter:
90 W, Power Factor Correction (PFC), USB Type-C® straight barrel, 1.8m (6.0 ft)
65 W, slim, USB Type-C straight barrel, 1.8m (6.0 ft)
Power cord: C5, 1.0 m (3.3 ft), premium with sticker
Security Microphone mute
Privacy camera shutter door
Trusted Platform Module (TPM) 2.0 - Discrete and Firmware
Sensors Accelerometer ×2
Ambient light sensor
Gyroscope / E-compass / Accelerometer + Magnetometer
Infrared thermal sensor
Sensor hub
Operating system Windows® 11 Home 64
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-end Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Single Language
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Pro 64
Serviceability End user replaceable part: AC adapter
Product description 3

Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
Use these instructions to nd out what hardware is installed on your computer.
▲Select the Search icon (select products only) in the taskbar, type device manager in the search box, and
then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
Use these instructions to nd out what software is installed on your computer:
▲Right-click the Start button, and then select Apps and Features.
Right side
Identify the components on the right side of the computer.
NOTE: Refer to the illustration that most closely matches your computer.
4 Chapter 2Components

Table 2-1 Right-side components and their descriptions
Component Description
(1) Magnetic pen attachment area Holds an optional pen.
NOTE: For more information about the pen, see the
documentation provided with the pen.
(2) USB Type-C® power connector and Thunderbolt™
ports with HP Sleep and Charge and
DisplayPort™ output (2)
Connect an AC adapter that has a USB Type-C connector, supplying
power to the computer and, if needed, charging the computer
battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt docking
station.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) USB SuperSpeed 10 Gbps port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
Right side 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) USB Type-C power connector and SuperSpeed
10 Gbps ports with HP Sleep and Charge and
DisplayPort output (2)
Connect an AC adapter that has a USB Type-C connector, supplying
power to the computer and, if needed, charging the computer
battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for
select products) charges small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
6 Chapter 2Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
Display
Use the illustration and table to identify the display components.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for
reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide
also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on
the web at http://www.hp.com/ergo.
Wake-on-touch (select products only)
Use the wake-on-touch feature to bring the computer out of the Sleep state quickly.
Display 7

To wake your computer, double-tap the touchscreen.
NOTE: This feature is available in stand, tent, and tablet modes, but not in clamshell mode.
NOTE: This feature is not available when the computer is in Hibernation.
Table 2-3 3Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Camera light(s) On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(5) Ambient light sensor Adjusts the brightness of the display, depending on the ambient
light.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
8Chapter 2Components

NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search box,
and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search box,
and then press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad
button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Touchpad 9

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping area
and antenna (select products only)*
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
(4) Right touchpad button Functions like the right button on an external mouse.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
Lights
Identify the lights on the computer.
10 Chapter 2Components

Table 2-5 Lights and their descriptions
Component Description
(1) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(2) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(3) Camera privacy light ●On. The camera is o.
●O. The camera is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
(5) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Special keys
Identify the special keys.
NOTE: Your computer might look slightly dierent from the illustration in this section.
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
Special keys 11

Table 2-6 Special keys and their descriptions (continued)
Component Description
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
(5) Camera privacy key Turns the camera o and on.
(6) Power button ●When the computer is o, press the button briey to turn on
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least
10 seconds to turn o the computer.
To learn more about your power and sleep settings:
▲Right-click the Power icon , and then select Power
and sleep settings.
HP Hubs Launcher (select products only)
Press or hold f12 to open the HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps such as HP
Command Center, OMEN Gaming Hub, myHP, and HP Palette.
●Press f12 briey to open the HP Hubs Launcher. Then use the mouse pointer to select an app to open.
-or-
Hold f12 to change the selected apps and then automatically open them.
Depending on your model, the following apps can be included in the HP Hubs Launcher:
●HP Command Center
●OMEN Gaming Hub, where you can customize your computer for your specic gaming needs.
– Select System Control to adjust the temperature or cooling preference on your computer.
– Select GlamCam to adjust camera-related settings for video calls.
12 Chapter 2Components

●myHP, where you can learn more about your PC and the utilities that HP oers.
●HP Palette, where you can access creative tools in one place, simplies the creative process, and helps nd
the right photos and assets in less time.
Rear
Identify the rear component.
Table 2-7 Rear component and its description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle
on and o during routine operation.
Bottom
Identify the bottom components.
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
Rear 13

Table 2-8 Bottom components and their descriptions (continued)
Component Description
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Labels
The labels aixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you may
be asked for the serial number, the product number, or the model number. Locate this information before
you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components and their descriptions
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-10 Service label components and their descriptions
Component
(1) HP product name
14 Chapter 2Components