HP EliteBook x360 1040 G5 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.
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Inc. Bluetooth is a trademark owned by its
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The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2020
Document Part Number: M20768-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface,
such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-
accessible surface temperature limits dened by applicable safety standards.
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iv Safety warning notice ENWW

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 5
Right ........................................................................................................................................................................................... 5
Left .............................................................................................................................................................................................. 6
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 9
Touchpad ............................................................................................................................................................ 10
Touchpad settings ........................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button, speakers, and ngerprint reader ...................................................................................................... 12
Special keys ........................................................................................................................................................ 13
Hot keys (select products only) ....................................................................................................................... 14
Bottom ..................................................................................................................................................................................... 15
Top cover ................................................................................................................................................................................. 15
Rear .......................................................................................................................................................................................... 16
Labels ....................................................................................................................................................................................... 16
Inserting a nano SIM card (select products only) .............................................................................................................. 18
3 Illustrated parts catalog ........................................................................................................................................................................ 21
Computer major components .............................................................................................................................................. 21
Mass storage devices ............................................................................................................................................................ 30
Cables ....................................................................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................................................... 31
4 Removal and replacement procedures preliminary requirements ................................................................................................ 35
Tools required ......................................................................................................................................................................... 35
Service considerations .......................................................................................................................................................... 36
Plastic parts ........................................................................................................................................................ 36
Cables and connectors ..................................................................................................................................... 36
Drive handling .................................................................................................................................................... 36
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Workstation guidelines ..................................................................................................................................... 36
Electrostatic discharge information .................................................................................................................................... 38
Generating static electricity ............................................................................................................................. 38
Preventing electrostatic damage to equipment ........................................................................................... 39
Personal grounding methods and equipment .............................................................................................. 39
Grounding the work area .................................................................................................................................. 39
Recommended materials and equipment ..................................................................................................... 40
Packaging and transporting guidelines .............................................................................................................................. 40
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 43
Component replacement procedures ................................................................................................................................. 44
Preparation for disassembly ........................................................................................................................... 44
Bottom cover ...................................................................................................................................................... 44
Battery ................................................................................................................................................................. 45
Solid-state drive ................................................................................................................................................ 47
WWAN module ................................................................................................................................................... 48
Connector board cable ...................................................................................................................................... 50
Connector board ................................................................................................................................................ 51
Display assembly ............................................................................................................................................... 52
Speakers ............................................................................................................................................................. 54
Touchpad cable .................................................................................................................................................. 56
Touchpad ............................................................................................................................................................ 57
NFC module cable .............................................................................................................................................. 59
NFC module ........................................................................................................................................................ 60
System board ..................................................................................................................................................... 61
Fan/heat sink assembly .................................................................................................................................... 64
Sensor board cable ........................................................................................................................................... 66
Sensor board ...................................................................................................................................................... 67
WWAN antenna .................................................................................................................................................. 68
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 71
Starting Setup Utility (BIOS) .................................................................................................................................................. 71
Updating Setup Utility (BIOS) ................................................................................................................................................ 72
Determining the BIOS version ......................................................................................................................... 72
Preparing for a BIOS update ............................................................................................................................ 73
Downloading a BIOS update ........................................................................................................ 73
Installing a BIOS update ............................................................................................................... 73
7 Backing up, restoring, and recovering ................................................................................................................................................. 75
Backing up information and creating recovery media ..................................................................................................... 76
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Using Windows tools for backing up .............................................................................................................. 76
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 76
Restoring and recovering your system ............................................................................................................................... 77
Creating a system restore ................................................................................................................................ 77
Restoring and recovery methods ................................................................................................................... 77
Recovering using HP Recovery media ............................................................................................................ 77
Changing the computer boot order ................................................................................................................ 78
Using HP Sure Recover (select products only) .............................................................................................. 78
8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 79
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .................................................. 79
Customizing Remote HP PC Hardware Diagnostics UEFI settings ................................................................................. 79
9 Specications .......................................................................................................................................................................................... 81
Computer specications ........................................................................................................................................................ 81
35.6 cm (14.0 in) display specications ............................................................................................................................. 82
Solid-state drive specications ............................................................................................................................................ 82
Solid-state drive specications (SATA-3) ............................................................................................................................ 83
10 Statement of memory volatility ........................................................................................................................................................ 85
Current BIOS steps ................................................................................................................................................................. 85
Nonvolatile memory usage .................................................................................................................................................. 87
Questions and answers ......................................................................................................................................................... 89
Using HP Sure Start (select products only) ........................................................................................................................ 91
11 Power cord set requirements ............................................................................................................................................................ 93
Requirements for all countries ............................................................................................................................................ 93
Requirements for specic countries and regions ............................................................................................................. 93
12 Recycling ............................................................................................................................................................................................... 97
Index ............................................................................................................................................................................................................. 99
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viii ENWW

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook x360 1040 G7 Notebook PC
Model number: 14-xxxxxx
CTO model number: 14t-xx0xxx, 14t-xx1xxx
Processors Intel® Core® i7-10810U 1.1 GHz (6 cores, 2666 MHz, 15 W)
Intel Core i7-10710U 1.1 GHz (6 cores, 2666 MHz, 15 W)
Intel Core i7-10610U 1.8 GHz (4 cores, 2666 MHz, 15 W)
Intel Core i5-10310U 1.7 GHz (4 cores, 2666 MHz, 15 W)
Intel Core i5-10210U 1.7 GHz (4 cores, 2666 MHz, 15 W)
Display 39.6 cm (14.0 in), UWVA
Liquid crystal display (LCD), 14.0 in, ultra high-denition (UHD) (3840×2160), BrightView, white light-emitting
diode (WLED), sRGB 95%, 550, eDP 1.4+PSR2, ultraslim touchscreen display panel; typical brightness: 400 nits
LCD, 14.0 in, full high-denition (FHD) (1920×1080) BrightView, WLED, 72%, eDP+PSR, Sure View Reect,
ultraslim touchscreen display panel; typical brightness: 1000 nits
LCD, 14.0 in, FHD (1920×1080), BrightView, WLED, 72%, eDP 1.4+PSR2 bent, low power (LP), touchscreen
display panel; typical brightness: 400 nits
LCD, 14.0 in, FHD (1920×1080) antiglare, WLED, 72%, eDP 1.4+PSR2, bent, LP touchscreen display panel;
typical brightness: 400 nits
LCD, 14.0 in, FHD (1920×1080), antiglare, WLED, 72%, eDP+PSR, Sure View Reect, ultraslim touchscreen
display panel; typical brightness: 1000 nits
Memory Supports the following congurations:
●64 GB 3733 LPDDR4× 0.6 V IC FBGA200
●32 GB 3733 LPDDR4× 0.6 V IC FBGA200
●16 GB 3733 LPDDR4× 0.6 V IC FBGA200
Primary storage Storage – eMMC (embedded Multi-Media Controller): eMMC 32 GB MO-276 MMC v 5.0
Storage – M.2 solid-state drive: 256 GB, M.2 2280, Peripheral Component Interconnect Express (PCIe)-3×4, Non-
Volatile Memory Express (NVMe), self-encrypted drive (SED) solid state drive with three-layer cell (TLC) and
OPAL2
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Table 1-1 Product components and their descriptions (continued)
Category Description
Storage – solid state drive:
●2 TB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●1 TB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●512 GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC
●512 GB, M.2 2280, PCIe-3×4, NVMe, SED solid-state drive with TLC and OPAL2
●512 GB, M.2 2280, PCIe, NVMe, value solid-state drive
●256 GB, M.2 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●256 GB, M.2 2280, PCIe, NVMe, value solid-state drive
●128 GB, M.2 2280, SATA-3 solid-state drive with TLC
●512 GB, M.2 2280, PCIe-3×2×2, NVMe + 32 GB, 3D Xpoint solid-state drive
●256 GB, M.2 2280, PCIe-3×2×2, NVMe + 16 GB, 3D Xpoint solid-state drive
Audio and video HP Camera: Integrated HD 720p one-piece, xed, camera, with infrared and shutter // DualAryMic USB2
Dual-array digital microphone
Wireless Wireless Local Area Network (WLAN)
Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 MU-MIMO M.2 1216 vPro 160 MHz MIPI + BRI WW with 2 antenna
Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5 MU-MIMO M.2 1216 non-vPro 160 MHz MIPI + BRI WW with 2 antenna
Wireless Wide Area Network (WWAN)
Intel XMM™ 7360 LTE-Advanced (Cat 9)
Qualcomm® X55 LTE+5G
Near eld
communication (NFC)
NFC Mirage WNC XRAV-1
Keyboard/pointing
devices
Keyboard
Backlit, spill-resistant, quiet. notebook keyboard for WWAN with clickpad
Backlit, spill-resistant, quiet. privacy, notebook keyboard for WWAN with clickpad
Backlit, spill-resistant, quiet, notebook keyboard with clickpad
Power requirements Battery: 4 cell, 78 Whr, polymer, HP Long Life
AC adapters:
65 W AC adapter (non-PFC, slim, USB Type-C®, straight)
65 W AC adapter (non-PFC, standard USB Type-C, straight, 1.8 m)
Power cord
C5, 1.0 m power cord
Premium with sticker
Operating system Windows® 10 Enterprise 64
Windows 10 Enterprise 64 LTSC 1809 (RS5)
2 Chapter 1 Product description ENWW

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Professional 64
Windows 10 Professional 64 CBB 1903
Windows 10 Professional 64 Chinese Market
Windows 10 Professional 64 StF MSNA Plus
FreeDOS
Serviceability End user replaceable part: AC adapter
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4 Chapter 1 Product description ENWW

2 Components
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
●O: The battery is not charging.
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Table 2-1 Right-side components and their descriptions (continued)
Component Description
(2) USB Type-C Thunderbolt™ ports with HP Sleep
and Charge (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices, even when the computer is o.
– and –
Connect display devices that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt docking
station.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
Left
Use the illustration and table to identify the components on the left side of the computer.
NOTE: Your computer might look slightly dierent from the following illustration.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
6 Chapter 2 Components ENWW

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(4) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
might not prevent the computer from being mishandled or stolen.
Display
Use the illustration and table to identify the display components.
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Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks.
(2) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.
(3) Internal microphones (2) Record sound.
(4) Camera light(s) On: One or more cameras are in use.
(5) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(6) User-proximity sensor Uses facial recognition to monitor your presence in front of the
computer to save power and add security. When you step away from
the computer, the sensor puts the computer into the Sleep state. When
you return to your computer, the sensor recognizes you and wakes the
computer without a key press or mouse movement.
(7) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide
area networks.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
8 Chapter 2 Components ENWW

Keyboard area
ENWW Keyboard area 9

Touchpad
Touchpad settings
Use the illustration and table to identify the touchpad components.
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. 2. Using an external mouse, click the Touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping area
and antenna (select products only)*
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
(4) Right touchpad button Functions like the right button on an external mouse.
10 Chapter 2 Components ENWW

Lights
Use the illustration and table to identify the lights on the computer.
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(4) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(5) Camera privacy light ●On: The camera is o.
●O: The camera is on.
(6) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.
●O: Depending on your computer model, the computer is o,
in Hibernation, or in Sleep. Hibernation is the power-saving
state that uses the least amount of power.
(7) Fn lock light On: The fn key is locked.
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Button, speakers, and ngerprint reader
Use the illustration and table to identify the button, speakers, and ngerprint reader on the computer.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then
your notebook does not include a ngerprint reader.
Table 2-6 Button, speaker, and ngerprint reader components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
12 Chapter 2 Components ENWW