HP Envy 17 Series Manual

HP Envy Notebook 17 (model numbers 17-
s100 through 17-s199 and 17-s000 through
17-s099)
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corportation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 842269-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Right side ............................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and speakers ....................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24
Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
Optical drive ....................................................................................................................................... 25
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Hard drive .......................................................................................................................................... 31
WLAN module .................................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Memory module ................................................................................................................................ 36
Fan ..................................................................................................................................................... 37
Optical drive cable ............................................................................................................................. 39
System board .................................................................................................................................... 40
Heat sink ............................................................................................................................................ 43
USB/audio board ................................................................................................................................ 46
Speakers ............................................................................................................................................ 47
Power button board .......................................................................................................................... 48
Power connector cable ...................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
Display assembly ............................................................................................................................... 51
7 Using Setup Utility (BIOS) ............................................................................................................................. 57
Starting Setup Utility (BIOS) ................................................................................................................................ 57
Updating Setup Utility (BIOS) .............................................................................................................................. 57
Determining the BIOS version ........................................................................................................... 57
Downloading a BIOS update .............................................................................................................. 58
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 59
9 Specications .............................................................................................................................................. 61
Computer specications ...................................................................................................................................... 61
10 Backing up, restoring, and recovering ......................................................................................................... 63
Creating recovery media and backups ................................................................................................................ 63
Creating HP Recovery media (select products only) ......................................................................... 63
Using Windows tools ........................................................................................................................................... 64
Restore and recovery ........................................................................................................................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
What you need to know before you get started ............................................................. 65
Using the HP Recovery partition (select products only) ................................................. 66
Using HP Recovery media to recover .............................................................................. 66
Changing the computer boot order ................................................................................ 67
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Removing the HP Recovery partition (select products only) ......................................... 68
11 Power cord set requirements ...................................................................................................................... 69
Requirements for all countries ............................................................................................................................ 69
Requirements for specic countries and regions ................................................................................................ 69
12 Recycling .................................................................................................................................................. 71
Index ............................................................................................................................................................. 72
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viii

1 Product description
Category Description HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
Product Name HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
√
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
√
Processors ●Intel® Core™ i7-7500U
2.70-GHz (SC turbo up to
3.50-GHz) processor
(2133-MHz front-side bus
(FSB), 4.0-MB L3 cache,
dual core, 15-W)
√
●Intel Core i7-6700HQ 2.60-
GHz (SC turbo up to 3.50-
GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache,
dual core, 45 W (cTDP
to 35 W)
●Intel Core i7-6500U 2.50-
GHz (SC turbo up to 3.10-
GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache,
dual core, 15 W)
●Intel Core i5-6200U 2.30-
GHz (SC turbo up to 2.80-
GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache,
quad core, 15 W)
√ √
Chipset Intel HM170 integrated
soldered-on-circuit (SoC)
√ √
Graphics Internal Graphics:
●Intel HD Graphics 620 on
computer models equipped
with an Intel Core
i7-7500U processor
√
●Intel HD Graphics 530 on
computer models equipped
with an Intel Core
i7-6700HQ processor
●Intel HD Graphics 520 on
computer models equipped
with an Intel Core i7-6500U
or Intel Core
i5-6200U processor
√ √
HP Condential
1

Category Description HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
Graphics (continued) Switchable discrete graphics:
NVIDIA N16S-GT (GeForce 940M)
with up to 4096-MB or 2048-MB
of dedicated video memory
(256MB×16 DDR3 900MHz × 4
PCs, 1-GHz bridge to 900 MHz)
Supports HD Decode, DX12,
and HDMI
√ √
Panel 17.3-in, full high-denition
(FHD), AntiGlare (1920×1080),
white light-emitting diode
(WLED), SVA, at (4.0-mm),
UWVA, eDP, 16:9 ultra wide
aspect ratio, TouchScreen,
MultiTouch-enabled
Supports LVDS (co-layout with
eDP1.3+PSR)
Non-touch screen with
ush glass
Supports LVDS (co-layout with
eDP1.3+PSR)
√ √
Memory module Two memory slots, non-
accessible
Support for DDR3L-1600
Dual Channel
Support for up to 16-GB
maximum on-board
system memory
●16384 MB (8192 MB × 2)
●12288 MB (8192 MB
+ 4096 MB)
●8192 MB (8192 MB × 1)
●8192 MB (4096 MB × 2)
√ √
Hard drive Support for 6.35-cm (2.5-in)
SATA hard drives in 9.5 mm (.37
in) and 7.0 mm (.28 in)
thicknesses
Accelerometer / HDD
protection support
Single hard drive
congurations:
●2 TB, 5400-rpm, 9.5-mm
●1 TB, 7400-rpm, 9.5-mm
●1 TB, 5400-rpm, 9.5-mm
Hybrid hard drive
congurations: 1 TB, 5400-rpm,
√ √
HP Condential
2 Chapter 1 Product description

Category Description HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
Hard drive (continued) 9.5-mm solid-state hard drive
with 8-GB NAND
√ √
Optical drive Fixed, serial SATA, 9.5-mm
tray load
DVD±RW Double-Layer
SuperMulti
Support for zero power
optical drive
Support for M-disc
External USB SATA, optical drive
√ √
Audio and video HP TrueVision HD: HD camera
(xed, no tilt with activity LED,
1280×720 by 30 frames
per second)
Dual array digital microphone
with appropriate beam-forming,
echo-cancellation, noise-
suppression software
Dual speakers
Enable HP Noise Cancellation
HD audio
Bang & Olufsen
Supports Voice Recognition
√ √
Sensors Accelerometer
Gyroscope
Digital Compass
Ambient Light Sensor
√ √
Ethernet Integrated 10/100 network
interface card (NIC)
√ √
Wireless Support for the following
WLAN devices:
Intel Dual Band Wireless-AC
7265 802.11 ac 2×2 WiFi +
Bluetooth® 4.2 Combo Adapter
(non-vPro)
√
Intel Dual Band Wireless-AC
3165 802.11 ac 1x1 WiFi +
Bluetooth 4.0 Combo Adapter
Integrated wireless options with
dual M.2/PCle antenna
Compatible with Miracast-
certied devices
Intel WiDi support
√ √
HP Condential
3

Category Description HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
External media cards HP Multi-Format Digital Media
Card Reader
Support SD®/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN;
tool-less user accessible)
√ √
Ports HDMI version 1.4 supporting up
to 1920×1080 @ 60Hz
Hot Plug/unplug and auto detect
for correct output to wide-
aspect vs. standard aspect video
RJ-45 (Ethernet, includes link
and activity lights)
USB 3.0 (1 on left side, 1 on
right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack
Microphone jack
USB 2.0/3.0 Allocation:
●3 for unit (2*3.0, 1*2.0)
●1 for camera (2.0)
●1 for WLAN (BT) (2.0)
●1 for touch screen (2.0)
●RJ-45/Ethernet
●AC Smart Pin adapter plug
√ √
Keyboard/pointing
devices
Full-size standard three-coat
paint island-style backlit
keyboard with numeric keypad
ClickPad with multi-touch
gestures, 2-nger scrolling, and
pinch-zoom enabled
Taps enabled by default
Supports modern
trackpad gestures
Stylus writing support
√ √
Battery requirements 4-cell, 41-WHr, 2.8-AHr, Li-
ion battery
√ √
Power requirements 65-W, HP Smart, non-PFC, 4.5-
mm
45-W, HP Smart, non-PFC, non-
slim
√ √
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4 Chapter 1 Product description

Category Description HP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
Security Security Lock √ √
Operating system Preinstalled: Windows 10 and
Windows 10 Home High End ML
√ √
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
√ √
HP Condential
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2 External component identication
Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Security cable slot Attaches an optional security cable to the computer.
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6 Chapter 2 External component identication

NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Display
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
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Display 7

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
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8 Chapter 2 External component identication

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
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Buttons and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
(2) Speakers (2) Produce sound.
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10 Chapter 2 External component identication

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
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Top 11

Bottom
Component Description
(1) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
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12 Chapter 2 External component identication