HP ZBook 17 series User manual

HP ZBook 17 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino, and
Core are trademarks or registered
trademarks of Intel Corporation in the United
States and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2013
Document Part number: 723271-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Top ........................................................................................................................................ 8
TouchPad ................................................................................................................. 8
Lights ....................................................................................................................... 9
Buttons and speakers ............................................................................................... 10
Keys ...................................................................................................................... 12
Front ..................................................................................................................................... 14
Right .................................................................................................................................... 15
Left ....................................................................................................................................... 16
Rear ..................................................................................................................................... 17
Display ................................................................................................................................. 18
Bottom .................................................................................................................................. 19
Service tag and PCID label ..................................................................................................... 21
Service tag ............................................................................................................. 21
PCID label .............................................................................................................. 22
Windows 8 models .................................................................................. 23
Non Windows 8 models ........................................................................... 23
3 Illustrated parts catalog .................................................................................................. 24
Computer major components ................................................................................................... 24
Display components ............................................................................................................... 28
Plastics Kit ............................................................................................................................. 30
Cable Kit .............................................................................................................................. 31
Bracket Kit ............................................................................................................................. 32
Mass storage devices ............................................................................................................. 33
Miscellaneous parts ................................................................................................................ 35
Sequential part number listing .................................................................................................. 36
vii

4 Removal and replacement procedures preliminary requirements .................................... 41
Tools required ....................................................................................................................... 41
Service considerations ............................................................................................................ 41
Plastic parts ............................................................................................................ 41
Cables and and pointing stick connectors .................................................................. 41
Drive handling ........................................................................................................ 42
Grounding guidelines ............................................................................................................. 42
Electrostatic discharge damage ................................................................................. 42
Packaging and transporting guidelines ....................................................... 43
Workstation guidelines ............................................................................. 44
Equipment guidelines ................................................................................ 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 46
Component replacement procedures ........................................................................................ 46
Battery ................................................................................................................... 46
SIM ....................................................................................................................... 47
Service door ........................................................................................................... 48
Hard drives, primary and secondary ......................................................................... 49
Solid-state drive (SSD) – mSATA ................................................................................ 51
WLAN module ........................................................................................................ 52
WWAN module ..................................................................................................... 54
RTC battery ............................................................................................................ 55
Optical drive .......................................................................................................... 57
Upgrade bay hard drive .......................................................................................... 59
Expansion memory module ....................................................................................... 62
Keyboard ............................................................................................................... 63
Primary memory module .......................................................................................... 65
6 Removal and replacement procedures for Authorized Service Provider parts .................. 67
Component replacement procedures ........................................................................................ 67
Display bezel ......................................................................................................... 67
Webcam module .................................................................................................... 69
Display panel ......................................................................................................... 70
Top cover ............................................................................................................... 72
Speaker assembly ................................................................................................... 75
Multifunction board ................................................................................................. 77
Touchpad ............................................................................................................... 79
Fingerprint reader ................................................................................................... 80
Power button board ................................................................................................. 82
Display assembly .................................................................................................... 84
viii

ExpressCard assembly ............................................................................................. 91
Smart Card reader .................................................................................................. 92
Audio/USB board ................................................................................................... 93
Processor heat sink .................................................................................................. 95
Processor ............................................................................................................... 98
Graphics board fan/heat sink assembly .................................................................. 100
Graphics board .................................................................................................... 103
Power connector cable .......................................................................................... 105
System board ....................................................................................................... 106
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ..................... 110
Using Computer Setup .......................................................................................................... 110
Starting Computer Setup ........................................................................................ 110
Navigating and selecting in Computer Setup ............................................................ 111
Restoring default settings in Computer Setup .............................................................111
Updating the BIOS ................................................................................................ 112
Determining the BIOS version .................................................................. 112
Downloading a BIOS update ...................................................................113
Using MultiBoot ................................................................................................................... 114
About the boot device order ................................................................................... 114
Choosing MultiBoot preferences ..............................................................................114
Setting a new boot order in Computer Setup ............................................. 114
Dynamically choosing a boot device using the f9 prompt ............................ 115
Setting a MultiBoot Express prompt ...........................................................115
Entering MultiBoot Express preferences ..................................................... 116
Using System Diagnostics ......................................................................................................116
8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 ........................................... 118
Using Computer Setup .......................................................................................................... 118
Starting Computer Setup ........................................................................................ 118
Navigating and selecting in Computer Setup ............................................................ 119
Restoring default settings in Computer Setup .............................................................119
Updating the BIOS ................................................................................................ 120
Determining the BIOS version .................................................................. 120
Downloading a BIOS update ...................................................................121
Using MultiBoot ................................................................................................................... 122
About the boot device order ................................................................................... 122
Choosing MultiBoot preferences ..............................................................................122
Setting a new boot order in Computer Setup ............................................. 122
Dynamically choosing a boot device using the f9 prompt ............................ 123
Setting a MultiBoot Express prompt ...........................................................123
ix

Entering MultiBoot Express preferences ..................................................... 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 124
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 124
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 126
Starting Computer Setup ....................................................................................................... 126
Using Computer Setup .......................................................................................................... 127
Navigating and selecting in Computer Setup ............................................................ 127
Restoring default settings in Computer Setup ............................................................. 128
Updating the BIOS ............................................................................................................... 128
Determining the BIOS version ................................................................................. 128
Downloading a BIOS update .................................................................................. 129
Using Advanced System Diagnostics ...................................................................................... 129
10 Specifications ..............................................................................................................131
Computer specifications ........................................................................................................ 131
43.9 cm (17.3 in) HD+ display specifications ......................................................................... 132
43.9 cm (17.3 in) FHD display specifications .......................................................................... 132
Hard drive specifications ...................................................................................................... 133
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications .......................................... 134
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ......................................... 135
DVD±RW SuperMulti Double-Layer Drive specifications ............................................................ 136
DVD-ROM Drive specifications ............................................................................................... 137
11 Backup and recovery in Windows 8 ........................................................................... 138
Backing up your information .................................................................................................. 138
Performing a system recovery ................................................................................................ 140
Using f11 recovery tools ........................................................................................ 140
Using Windows 8 operating system media (purchased separately) .............................. 140
Using Windows Refresh for quick and easy recovery ................................................. 142
Remove everything and reinstall Windows ............................................................... 142
Using HP Software Setup ....................................................................................... 143
12 Backup and recovery in Windows 7 ........................................................................... 144
Creating recovery media and backups ................................................................................... 144
Guidelines ............................................................................................................ 145
Creating recovery media with HP Recovery Disc Creator ............................................ 145
Creating recovery media ......................................................................... 145
Backing up your information ................................................................................... 145
Performing a system recovery ................................................................................................ 146
x

Using the Windows recovery tools .......................................................................... 147
Using f11 recovery tools (select models only) ............................................................148
Using Windows 7 operating system media .............................................................. 148
13 Backup and Recovery in SUSE Linux ........................................................................... 150
Creating backups .................................................................................................................150
Creating restore media ......................................................................................................... 150
Backing up your information ..................................................................................................151
Performing a system recovery ................................................................................................ 151
Remove everything and reinstall SLED .....................................................................................152
14 Statement of Volatility ................................................................................................ 154
Non-volatile memory usage ................................................................................................... 156
Questions and answers .........................................................................................................158
15 Power cord set requirements ...................................................................................... 159
Requirements for all countries ................................................................................................ 159
Requirements for specific countries and regions ....................................................................... 160
16 Recycling .................................................................................................................... 161
Index ............................................................................................................................... 162
xi

xii

1 Product description
Category Description
Product Name HP ZBook 17 Mobile Workstation
Processors Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
●i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W
●i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W
●i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
●i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W
●i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W
Intel Core i5 processors, (support Intel Turbo Boost Technology):
●i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W
●i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W
Chipset Mobile Intel QM87
Graphics Support for the following graphics subsystem boards (all feature OpenGL driver support, hybrid
(switchable) graphics, DisplayPort 1.2, up to 4 total displays (through APR), and NVIDIA Mosaic
Technology):
●NVIDIA Quadro K610M, N15E-Q2, 1 GB dedicated GDDR5 video memory
●NVIDIA Quadro K3100M, N15E-Q1, 4 GB dedicated GDDR5 video memory
●NVIDIA Quadro K4100M, N15E-Q3, 4 GB dedicated GDDR5 video memory
●NVIDIA Quadro K5100M, N15E-Q5, 8 GB dedicated GDDR5 video memory
Display All displays are 16:9 aspect ratio, 7.2-mm, wedge design, LVDS panels; DreamColor requires eDP.
●Display assembly, 43.9 cm (17.3 in), High Definition Plus (HD+), 1600x900, Anti-Glare (AG),
LED, SVA, with or without webcam
●Display assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG),
LED, WVA, with or without webcam
●Display assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG),
RGB, LED, UVWA Dream Color 2 with or without webcam (not available with HP Mobile
Broadband)
Memory 4 customer-accessible/upgradable memory module slots
1

Category Description
Supports dual-channel memory
Supports up to 32,768 MB of system RAM
DDR3L 1600-MHz PC3-12800 SODIMMs
Supports the following configurations:
●2048 MB total system memory (2048 × 1)
●4096 MB total system memory (2048 × 2)
●4096 MB total system memory (4096 × 1)
●8192 MB total system memory (8192 × 1)
●8192 MB total system memory (4096 × 2)
●12288 MB total system memory (8192 + 4096)
●16384 MB total system memory (8192 x 2)
●16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Flash cache 32 GB MLC mSATA module
Support for “No flash cache” option
Dedicated mini-card slot
Intel SRT (Smart Response Technology)
Not available with SSD or SED drives
Not available with Linux
Fast Flash Standby not supported
Not available if primary and secondary and Upgrade bay hard drive is selected
Mini card SSD 128 GB
Primary storage Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5
in) solid-state drive for primary and secondary storage.
Supports 3D DriveGuard
Supports 'tool-less' remove mechanism
2 Chapter 1 Product description

Category Description
Supports the following Serial ATA (SATA) drives:
●1 TB, 5400 rpm
●750 GB, 7200 rpm
●500 GB, 7200 rpm
●500 GB, 7200 rpm, self-encrypting drive (SED)
●500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2)
●320 GB, 7200 rpm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●512 GB SATA III SSD
●256 GB SATA III Self Encrypting Drive (SED) SSD
●180 GB SATA III SSD
●128 GB SATA III SSD
Secondary
storage
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5
in) solid-state drive for primary and secondary storage.
Supports the following Serial ATA (SATA) drives:
●1 TB, 5400 rpm
●750 GB, 7200 rpm
●500 GB, 7200 rpm
●500 GB, 7200 rpm, self-encrypting drive (SED)
●500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2)
●320 GB, 7200 rpm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●512 GB SATA III SSD
●256 GB SATA III Self Encrypting Drive (SED) SSD
●180 GB SATA III SSD
●128 GB SATA III SSD
Upgrade bay Support for RAID 0/1/5
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in) hard drives:
●750 GB, 5400 rpm
●512 GB SATA III SSD
●256 GB SATA III SSD, Self Encrypting Drive (SED)
3

Category Description
Supports the following 9.5 mm (0.37 in) SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive (defeatured combo)
Supports "No drive" option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with DTS Studio Sound
2 stereo speakers
Integrated 720p HD webcam
Supports "No camera" option
Ethernet Intel® I217-LM Gigabit Network Connection
Power Optimizer Support
Intel Stable Image Platform Program (SIPP)
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following
wireless modules:
●Intel Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
●Intel Centrino 6235 2x2 a/b/g/n + BT 4.0
●Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
WLAN antennas (2) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following
wireless modules: (not available on computer models with Dream Color displays)
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
Support for “no WWAN” option
Security provided by subscriber identify module (SIM)
External media
card
One ExpressCard slot, 54 mm
Integrated SD UHS-II flash media slot
Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.
4 Chapter 1 Product description

Category Description
Ports Multi-pin AC port
Combo mic-in/Stereo headphone jack
DisplayPort 1.2
Mini DisplayPort with pass through DP 1.2 support
Docking connector
Secondary battery connector
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (3)
USB 2.0 (1)
USB 3.0 charging port (1)
VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz (hot plug/unplug with
auto-detect)
Docking Supports the following docking stations:
●HP Docking Station
●HP Advanced Docking Station
Keyboard/
pointing devices
Full sized, backlit or non-backlit, chiclet (island-style) keyboard with separate numeric keypad:
Spill-resistant with drain
Dura Keys
Touchpad includes DuraPad coating; glass with chemical etched surface; image sensor
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
Touchpad supports two-way scroll with legend
Taps enabled as default
Power
requirements
Supports the following AC adapters with localized cable plug support:
●200W Slim Smart AC adapter
●230W Slim Smart AC adapter
●3-wire plug (with ground pin)
Support for the following batteries:
●8-cell, 2.8 Ah (83 WHr) Li-ion battery
●8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
●Supports 9-cell, 6.6 Ah (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP
Fast Charge)
●Supports 9-cell 8.85 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
Battery (does not support HP Fast Charge)
5

Category Description
Security Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Operating system Preinstalled operating systems:
●Windows 8 Professional 64
●Windows 8 Professional 64 Product Key (DPK) with Windows 7 Professional 64 image (not
supported in the People’s Republic of China)
●Windows 8 Emerging Markets (EM) 64
●Windows 8 Multi-language (ML) 64
●Windows 8 China (CH) 64 (only supported in the People’s Republic of China)
●Windows 7 Professional 64
●FreeDOS 2.0
●Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray
drives)
Restore media:
DRDVD:
●DRDVD Windows 7
●DRDVD Windows 8
●SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit
OSDVD:
●Windows 7 Professional 64-bit
●Windows 8 Professional 64-bit
●Windows 8 64-bit
●Windows 8 Country Specific 64-bit
●Windows 8 Emerging Market 64-bit
Certified:
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) SP2 64-bit
6 Chapter 1 Product description

Category Description
Web-only support:
●Windows 8 Enterprise 64
●Windows 8.1 Professional 64
●Windows 8.1 Enterprise 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Chinese Markets 64
●Win 8.1 Professional 32
●Win 8.1 Professional 64
●Windows 7 Professional 32
●Windows 7 Ultimate 64
●Windows 7 Ultimate 32
●Windows 7 Enterprise 64
●Windows 7 Enterprise 32
●SuSE Linux Enterprise (SLED) SP2 64-bit
Serviceability End-user replaceable parts:
●Memory module
●Optical drive
●Hard drive/SSD
●Battery
●AC adapter
●Keyboard
●WLAN module
●WWAN module
●mSATA
7

2 External component identification
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) Touchpad on/off button Turns the Touchpad on and off.
(4) Touchpad zone Moves the pointer and selects or activates items on the
screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse
(9) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification