HP 17-x Series Manual

HP Notebook PC (Intel)
Models: HP 17-x000 – 17-x099
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7, Windows 8,
Windows 8.1 or Windows 10 Pro systems
downgraded to Windows 7 Professional,
Windows 8 Pro, or Windows 8.1: This version of
Windows running with the processor or
chipsets used in this system has limited
support from Microsoft. For more information
about Microsoft’s support, please see
Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2016
Document Part Number: 855102-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows 8.1 functionality. See
http://www.microsoft.com for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Right side ............................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Keys ................................................................................................................................................... 13
Using the action keys ........................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Service tag ........................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 23
Mass storage devices ........................................................................................................................................... 24
Cables ................................................................................................................................................................... 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v

Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display subcomponents (bezel, webcam, panel) ............................................................................. 35
Bottom cover ..................................................................................................................................... 39
Hard drive .......................................................................................................................................... 41
WLAN module .................................................................................................................................... 44
RTC battery ........................................................................................................................................ 46
Memory module ................................................................................................................................ 47
Solid-state drive ................................................................................................................................ 49
Solid-state drive holder and board ................................................................................................... 50
Optical drive connector ..................................................................................................................... 52
TouchPad click board ......................................................................................................................... 53
USB board .......................................................................................................................................... 54
Speakers ............................................................................................................................................ 55
Fan/heat sink assembly .................................................................................................................... 56
System board .................................................................................................................................... 64
Display assembly ............................................................................................................................... 67
Power button board .......................................................................................................................... 76
Power connector ............................................................................................................................... 77
Cable locations .................................................................................................................................. 78
Top cover/keyboard ........................................................................................................................... 79
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 81
Starting Setup Utility (BIOS) ................................................................................................................................ 81
Updating Setup Utility (BIOS) .............................................................................................................................. 81
Determining the BIOS version ........................................................................................................... 81
Downloading a BIOS update .............................................................................................................. 82
8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ......................................................................... 83
Using Windows tools ........................................................................................................................................... 84
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 85
What you need to know before you get started ............................................................. 85
Using the HP Recovery partition (select products only) ................................................. 86
Using HP Recovery media to recover .............................................................................. 86
Changing the computer boot order ................................................................................ 87
vi

Removing the HP Recovery partition (select products only) ......................................... 87
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89
10 Specications ............................................................................................................................................ 91
Computer specications ...................................................................................................................................... 91
43.9-cm (17.3-in) display specications ............................................................................................................. 92
Hard drive specications ..................................................................................................................................... 92
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 93
11 Power cord set requirements ...................................................................................................................... 95
Requirements for all countries ............................................................................................................................ 95
Requirements for specic countries and regions ................................................................................................ 96
12 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 101
vii

viii

1 Product description
Category Description Dis 5th
Gen Core
UMA 5th
Gen Core
UMA
Pent/Cel
Dis
Pent/Cel
Dis 6th
Gen Core
UMA 6th
Gen Core
Product name HP Notebook PC √ √ √ √ √ √
Processors 6th generation Intel® Core™ processors
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1
GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
√ √
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8
GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
√ √
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
√
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
√ √
Intel Pentium® N3710 (1.6-GHz, turbo up to
2.56 GHz, 2-MB L3 cache, 1600-MHz, quad,
6W)
√ √
Intel Celeron® N3060 (1.6-GHz, turbo up to
2.48 GHz, 2-MB L3 cache, 1600-MHz, quad,
6W)
√
Chipset Intel Skylake U 1-chip series √ √
Intel Broadwell-U 1-chip BGA √ √
Intel Braswell √ √
Graphics Internal graphics
Intel HD Graphics 5500 (Intel Broadwell U
series)
√
Intel HD Graphics 520 (Intel Skylake U series) √
Intel HD Graphics (Intel Braswell series) √
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √
Switchable discrete graphics
AMD Radeon™ R7 R16M-M1-70 with up to
4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
√
AMD Radeon R7 R16M-M1-30 with up to
2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
√ √ √
AMD Radeon R5 R16M-M1-30 with up to
2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
√
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √
1

Category Description Dis 5th
Gen Core
UMA 5th
Gen Core
UMA
Pent/Cel
Dis
Pent/Cel
Dis 6th
Gen Core
UMA 6th
Gen Core
Panel 16:9 Ultra Wide Aspect Ratio, 43.9-cm
(17.3-in)
HD+, white light-emitting diode (WLED), eDP,
SVA, BrightView, (1600×900) at-at (4.2
mm); typical brightness: 220 nits (non-touch
panel)
HD+, WLED, eDP, SVA, BrightVIew
(1600×900) at-at (4.2 mm), typical
brightness: 220 nits (touch panel)
FHD, white light-emitting diode (WLED), eDP,
UWVA, antiglare, (1920×1080) at-at (4.2
mm); typical brightness: 300 nits (non-touch
panel)
FHD, WLED, eDP, UWVA, antiglare
(1920×1080) at-at (4.2 mm), typical
brightness: 300 nits (touch panel)
√ √ √ √ √ √
Memory One SODIMM slot - customer accessible /
upgradeable
DDR3L-1600-MHz single channel support
●8192-MB total system memory
(8192×1)
●4096-MB total system memory
(4096×1)
√ √
Two SODIMM slots - customer accessible /
upgradeable
DDR4-2133-MHz dual channel support, 1.2V
DDR3L-1600-MHz dual channel support,
1.35V
Supports up to 16 GB of system RAM in the
following congurations:
●16384-MB total system memory
(8192×2)
●12288-MB total system memory
(8192×1) + (4096×1)
●8192-MB total system memory
(8192×1) or (4096×2)
●6144-MB total system memory
(4096×1) + (2048×1)
●4096-MB total system memory
(4096×1) or (2048×2)
√ √ √ √
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in
9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses
7.0mm/9.5 mm share the same bracket
Accelerometer/HDD protection support
Single HDD congurations
√ √ √ √ √ √
2 Chapter 1 Product description

Category Description Dis 5th
Gen Core
UMA 5th
Gen Core
UMA
Pent/Cel
Dis
Pent/Cel
Dis 6th
Gen Core
UMA 6th
Gen Core
●2-TB, 5400-rpm, 7.2-mm
●1-TB, 5400-rpm, 9.5-mm
●500-GB, 5400-rpm, or 7.2-mm
Hybrid HDD congurations
●1-TB, 5400-rpm, 9.5-mm SSHD w/8GB
NAND
M.2 SATA-3 SSD
●128-GB
Fixed optical
drive
Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
√ √ √ √ √ √
Camera and
microphone
HP TrueVision HD
HD camera (xed, no tilt with activity LED,
USB 2.0, BSI, 1280×720 by 30 frames
per second)
Single digital microphone
HP Webcam: VGA camera
640×480 by 24 frames per second
Single digital microphone
√ √ √ √ √ √
Audio Dual speakers
DTS Studio Sound
√ √ √ √ √ √
Ethernet Integrated 10/100 network interface
card (NIC)
√ √ √ √ √ √
Wireless
networking
Integrated Wireless options with dual
antennas (M.2/PCIe):
●Intel Dual Band Wireless-AC 3165
802.11 ac 1x1 WiFi + BT 4.2 Combo
Adapter
●Intel Dual Band Wireless-AC 3168
802.11 ac 1x1 WiFi + BT 4.2 Combo
Adapter
Integrated Wireless options with single
antenna (M.2/PCIe):
●Realtek RTL8188EE 802.11b/g/n 1x1
Wi-Fi Adapter
●Broadcom BCM43142 802.11 b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter
Intel WiDi support
Compatible with Miracast-certied devices
√ √ √ √ √ √
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
√ √ √ √ √ √
3

Category Description Dis 5th
Gen Core
UMA 5th
Gen Core
UMA
Pent/Cel
Dis
Pent/Cel
Dis 6th
Gen Core
UMA 6th
Gen Core
Push-pull insertion/removal
Ports HDMI version 1.4 supporting 1920 ×1200
@ 60Hz
RJ-45 (Ethernet, includes link and
activity lights)
USB 3.0 (1)
USB 2.0 (2)
AC Smart Pin adapter plug
Combo audio jack (headphone/microphone)
√ √ √ √ √ √
Keyboard/
pointing
devices
Keyboard
Full size standard textured island-style
keyboard with numeric keypad
Full size backlit 2 coat paint island-style
keyboard with numeric key pad
TouchPad
Image sensor
Multitouch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
√ √ √ √ √ √
Power
requirements
Battery
4-cell, 41-Whr, 2.8Ah, li-ion battery
√ √ √ √ √ √
3-cell, 31-Whr, 2.8Ah, li-ion battery √ √ √
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC
4.5mm connector (models with discrete
graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC
4.5mm connector (models with discrete
graphics in India/China only)
√ √ √
AC Adapter 45-W Smart nPFC, 3 pin, RC
4.5mm connector (models with UMA graphics
only)
√ √ √
1 meter power cord √ √ √ √ √ √
Security TPM 2.0
Kensington Security Lock
√ √ √ √ √ √
Operating
system
Preinstalled
●Windows 10
●Windows 10 Home ML
●Windows 10 Home High End ML
●Windows 10 Home EM/SL
√ √ √ √ √ √
4 Chapter 1 Product description

Category Description Dis 5th
Gen Core
UMA 5th
Gen Core
UMA
Pent/Cel
Dis
Pent/Cel
Dis 6th
Gen Core
UMA 6th
Gen Core
●Windows 10 Home High End EM/SL/
China
●CPPP Windows 10 Home China
Language Edition
●FreeDOS 2.0
●Windows 10 Home Value India
Notebook
√ √
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
√ √ √ √ √ √
5

6 Chapter 1 Product description

2 External component identication
Display
Component Description
(1) WLAN antennas (1 or 2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam
‒ or –
3D camera (select products only)
Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲Type camera in the taskbar search box, and then select
Camera.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
(6) Optical drive eject button Opens the optical drive.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
8 Chapter 2 External component identication

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) Vent Enables air ow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 9

Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Top 11

Button
Component Description
Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select Power
and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
12 Chapter 2 External component identication