HP 245 G8 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.
AMD, AMD Athlon, AMD Radeon, and AMD
Ryzen are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. Intel is a trademark of Intel
Corporation or its subsidiaries in the U.S.
and/or other countries. Windows is a U.S.
registered trademark of the Microsoft group of
companies. The microSD Logo and microSD are
trademarks of SD-3C LLC. USB Type-C and USB-
C are registered trademarks of USB
Implementers Forum. Miracast is a registered
trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2020
Document Part Number: M21184-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 8
Button, vent, and speakers ................................................................................................................. 9
Special keys ....................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
v

Computer feet ................................................................................................................................... 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 28
Hard drive .......................................................................................................................................... 29
Solid-state drive (SSD) board ............................................................................................................ 31
WLAN module .................................................................................................................................... 33
Memory module ................................................................................................................................ 34
Solid-state drive ................................................................................................................................ 35
Speakers ............................................................................................................................................ 36
Power connector ............................................................................................................................... 37
Touchpad click board ......................................................................................................................... 38
Touchpad ........................................................................................................................................... 39
USB board .......................................................................................................................................... 40
Fan ..................................................................................................................................................... 41
System board .................................................................................................................................... 42
Heat sink assembly ........................................................................................................................... 44
Display assembly ............................................................................................................................... 46
Top cover with keyboard ................................................................................................................... 53
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 54
Using Computer Setup ......................................................................................................................................... 54
Navigating and selecting in Computer Setup ................................................................................... 54
Restoring factory settings in Computer Setup ................................................................................. 54
Updating the BIOS ............................................................................................................................. 55
Determining the BIOS version ......................................................................................... 55
Preparing for a BIOS update ........................................................................................... 55
Downloading a BIOS update ......................................................................... 55
Installing a BIOS update ............................................................................... 56
Changing the boot order using the f9 prompt .................................................................................. 56
TPM BIOS settings (select products only) ........................................................................................................... 56
Using HP Sure Start (select products only) ......................................................................................................... 57
7 Using HP PC Hardware Diagnostics ................................................................................................................ 58
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 58
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 58
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 58
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 58
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 59
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 59
vi

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 59
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 59
Installing HP PC Hardware Diagnostics Windows ............................................................................. 60
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 60
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 60
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 60
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 61
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 61
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 61
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 61
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 62
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 62
8 Backing up, restoring, and recovering ........................................................................................................... 63
Backing up information and creating recovery media ........................................................................................ 63
Using Windows tools for backing up ................................................................................................. 63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 63
Restoring and recovering your system ............................................................................................................... 63
Creating a system restore ................................................................................................................. 64
Restoring and recovery methods ...................................................................................................... 64
Recovering using HP Recovery media ............................................................................................... 64
Changing the computer boot order ................................................................................................... 64
Using HP Sure Recover (select products only) .................................................................................. 65
9 Specications .............................................................................................................................................. 66
Computer specications ...................................................................................................................................... 66
35.6 cm (14.0 in) display specications .............................................................................................................. 66
Hard drive specications ..................................................................................................................................... 67
Solid-state drive specications ........................................................................................................................... 68
10 Statement of memory volatility .................................................................................................................. 69
Current BIOS steps ............................................................................................................................................... 69
Nonvolatile memory usage ................................................................................................................................. 71
Questions and answers ....................................................................................................................................... 73
Using HP Sure Start (select products only) ......................................................................................................... 74
vii

11 Power cord set requirements ...................................................................................................................... 75
Requirements for all countries ............................................................................................................................ 75
Requirements for specic countries and regions ................................................................................................ 75
12 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 78
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 245 G8 Notebook PC
Processor AMD® A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD A6-8350B (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD A4-5350B (3.0 GHz, turbo up to 3.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Ryzen™ 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/2 MB L2 cache + 6 MB L3 cache, quad core,
15 W
AMD Ryzen 3-3300U (2.0 GHz, turbo up to 3.4 GHz), 2400 MHz/2 MB L2 cache + 6 MB L3 cache, quad core, 15
W
AMD Ryzen 3-3250U (2.6 GHz, turbo up to 3.5 GHz), 2400 MHz/1 MB L2 cache, dual core, 15 W
AMD Athlon™ PRO 3145B (2.4 GHz), dual core, 25 W
AMD Athlon PRO 3045B (2.3 GHz), dual core, 25 W
AMD Athlon Gold 3150U (2.4 GHz, turbo up to 3.3 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W
AMD Athlon Silver3050U (2.0 GHz, turbo up to 3.0 GHz), 2400 MHz/1 MB L2 cache, dual core, 15 W
AMD 3020e (1.2 GHz, turbo up to 2.6 GHz), 2400 MHz/1 MB L2 cache, dual core, 6 W
Graphics Supports HD decode, DX12, and HDMI
Internal graphics
AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 processor)
AMD Radeon Vega 6 Mobile Graphics (Ryzen 3 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R3 Graphics (A4 processor)
AMD Radeon® Graphics (3020e processor)
Panel 35.6 cm (14.0 in), WLED, antiglare, eDP, slim-at (3.0 mm), 16:9 ultra wide aspect ratio, narrow bezel
High denition (HD) (1366 × 768), SVA
Full high-denition (FHD) (1920 × 1080), UWVA
Memory Two memory module slots
Memory is not customer accessible/non-upgradeable
DDR4-2400 dual-channel support
DDR4-2133 dual-channel support (A6/A4/3020e processors)
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Supports up to 16 GB of system RAM in the following congurations:
●16384 MB (8192 MB × 2)
●12288 MB (8192 MB × 1 + 4096 MB × 1)
●8192 MB (8192 MB × 1 or 4096 × 2)
●4096 MB (4096 MB × 1)
One memory module slot (A6/A4/3020e processors)
Memory is not customer accessible/non-upgradeable
DDR4-2133 single-channel support
Supports up to 8 GB of system RAM in the following congurations:
●8192 MB (8192 MB × 1)
●4096 MB (4096 MB × 1)
Primary storage Single hard drive congurations, 6.35 cm (2.5 in), 7.0/7.2 mm, SATA hard drives
1 TB, 5400 rpm, 7.2 mm
500 GB, 7200 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, TLC, solid-state drives
256 GB
128 GB
PCIe, NVMe, M.2 solid-state drives
1 TB
512 GB
256 GB
Dual storage congurations
256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0
720p by 30 frames per second
Single digital microphone
HP Webcam - VGA camera, indicator LED, USB2.0, f2.4
640 × 480 by 30 frames per second
Single digital microphone
Audio Audio Application Name: HP Audio Control
Dual speakers
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
RJ-45 (network) Realtek RTL8111HSH-CG
Wireless networking Compatible with Miracast®-certied devices
Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 Combo Adapter (MU-MIMO supported)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Media card reader HP Multi-Format Digital Media Card Reader
Supports SD™/SDHC™/SDXC™
Push-pull insertion/removal
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
HDMI v1.4 supporting: up to 1920 × 1080 @ 60 Hz
USB Type-C 3.2 Gen1 port (left side)
(2) USB Type-A 3.2 Gen 1 ports (right side)
RJ-45 (network) jack
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full-size, textured, island-style keyboard
Touchpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery (prismatic/polymer)
4 cell, 46 Whr
3 cell, 41 Whr
Battery life enhancement
Supports battery fast charge, 45 mins/50% charge
AC adapter, standard barrel
45 W Smart, nPFC, right angle, 4.5 mm
45 W Smart, nPFC, 4.5 mm, EM
3

Table 1-1 Product components and their descriptions (continued)
Category Description
65 W Smart, nPFC, 4.5 mm, EM
Power cord (C5)
1 m (3.3 ft), conventional
Security Kensington Mini Security Slot
Supports Trusted Platform Module (TPM) 2.0
Operating system FreeDOS 3.0
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA
Windows 10 Pro 64 StF MSNA Emerging Market
Windows 10 Pro 64 StF MSNA Plus
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/
Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
(2) USB SuperSpeed ports
(2)
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and
provide high-speed data transfer.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased
separately) when charging a small external device.
(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/
status lights
Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) AC adapter and battery
light
●White: The AC adapter is connected and the battery is fully charged.
●Blinking white: The AC adapter is disconnected and the battery has reached a low
battery level.
●Amber: The AC adapter is connected and the battery is charging.
Right side 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
●O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Left side
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it might not
prevent the computer from being mishandled or stolen.
(2) USB Type-C® port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased
separately) when charging a small external device.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card reader.
(4) Drive light Blinking white: The hard drive is being accessed.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
Display
Use the illustration and table to identify the display components.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some cameras also
allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Display 7

Table 2-3 Display components and their descriptions (continued)
Component Description
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad
Use the illustration and table to identify the touchpad components.
Table 2-4 TouchPad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
8 Chapter 2 Getting to know your computer

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Button, vent, and speakers
Use the illustration and table to identify the button, vent, and speakers on the computer.
Keyboard area 9

Table 2-6 Button, vent, and speakers and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button to turn on the computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to exit
Sleep (select products only).
●When the computer is in Hibernation, press the button briey to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 4 seconds to turn
o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon, and then select Power Options.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
(3) Speakers (2) Produce sound.
Special keys
Use the illustration and table to identify the special keys.
10 Chapter 2 Getting to know your computer

Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specic functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight
feature o or on.
Bottom
Use the illustration and table to identify the bottom component.
Bottom 11

Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Labels
The labels axed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
12 Chapter 2 Getting to know your computer