HP EliteBook 2760p Manual

HP EliteBook 2760p Tablet PC
Maintenance and Service Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license Intel and Centrino
are trademarks of Intel Corporation in the
United States and other countries. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2011
Document Part Number: 641800-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Top ....................................................................................................................................................... 6
TouchPad ............................................................................................................................ 6
Lights ................................................................................................................................... 7
Buttons ................................................................................................................................. 9
Keys ................................................................................................................................... 10
Front ................................................................................................................................................... 11
Right ................................................................................................................................................... 12
Left ..................................................................................................................................................... 13
Display ................................................................................................................................................ 14
Rear .................................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
3 Illustrated parts catalog ............................................................................................................................... 17
Serial number label location ............................................................................................................... 17
Computer major components ............................................................................................................. 18
Plastics Kit .......................................................................................................................................... 23
Cable Kit ............................................................................................................................................. 24
Mass storage devices ......................................................................................................................... 25
Miscellaneous parts ............................................................................................................................ 26
Sequential part number listing ............................................................................................................ 28
4 Removal and replacement procedures ....................................................................................................... 33
Preliminary replacement requirements ............................................................................................... 33
Tools required .................................................................................................................... 33
Service considerations ....................................................................................................... 33
Plastic parts ....................................................................................................... 33
Cables and connectors ..................................................................................... 34
Drive handling ................................................................................................... 34
Grounding guidelines ......................................................................................................... 35
Electrostatic discharge damage ........................................................................ 35
Packaging and transporting guidelines ............................................. 36
Workstation guidelines ..................................................................... 36
Equipment guidelines ....................................................................... 37
v

Component replacement procedures ................................................................................................. 38
Service tag ......................................................................................................................... 38
Computer feet .................................................................................................................... 39
Pen .................................................................................................................................... 40
Battery ............................................................................................................................... 41
Service access cover ......................................................................................................... 42
Primary memory module .................................................................................................... 43
SIM .................................................................................................................................... 45
Hard drive .......................................................................................................................... 46
WLAN module .................................................................................................................... 48
WWAN module .................................................................................................................. 51
Keyboard ........................................................................................................................... 53
Secondary memory module ............................................................................................... 56
Top cover ........................................................................................................................... 57
TouchPad board ................................................................................................................ 61
RTC battery ....................................................................................................................... 62
Display assembly ............................................................................................................... 63
System board shield .......................................................................................................... 66
Modem module .................................................................................................................. 67
Bluetooth module ............................................................................................................... 68
Latch assembly .................................................................................................................. 70
Speaker assembly ............................................................................................................. 71
Audio board ....................................................................................................................... 72
Smart card reader .............................................................................................................. 74
System board ..................................................................................................................... 76
Fan/heat sink assembly ..................................................................................................... 78
5 Computer Setup ............................................................................................................................................ 81
Starting Computer Setup .................................................................................................................... 81
Using Computer Setup ....................................................................................................................... 81
Navigating and selecting in Computer Setup ..................................................................... 81
Restoring factory settings in Computer Setup ................................................................... 82
Computer Setup menus ..................................................................................................................... 83
File menu ........................................................................................................................... 83
Security menu .................................................................................................................... 84
System Configuration menu .............................................................................................. 85
6 Specifications ................................................................................................................................................ 89
Computer specifications ..................................................................................................................... 89
30.7-cm (12.1-in), WXGA display specifications ................................................................................ 90
Hard drive specifications .................................................................................................................... 90
vi

7 Backup and recovery .................................................................................................................................... 92
Backing up your information ............................................................................................................... 92
Performing a recovery ........................................................................................................................ 93
Using the Windows recovery tools ..................................................................................... 94
Using f11 ............................................................................................................................ 94
Using a Windows 7 operating system DVD (purchased separately) ................................. 95
8 Power cord set requirements ...................................................................................................................... 96
Requirements for all countries and regions ........................................................................................ 96
Requirements for specific countries and regions ............................................................................... 96
9 Recycling ....................................................................................................................................................... 98
Battery ................................................................................................................................................ 98
Display ................................................................................................................................................ 98
Index ................................................................................................................................................................. 104
vii

viii

1 Product description
Category Description
Product name HP EliteBook 2760p Tablet PC
Processors Intel® 2nd Generation Core™ i7 processors (soldered to system board)
i7-2620M, 2.7-GHz (turbo up to 3.4-GHz) Dual-Core processor, 4 MB L3 cache, 35W
Intel 2nd Generation Core i5 processors (soldered to system board)
i5-2410M, 2.3-GHz (turbo up to 2.9-GHz) Dual-Core processor, 3 MB L3 cache, 35W (select
models only)
i5-2520M, 2.5-GHz (turbo up to 3.2-GHz) Dual-Core processor, 3 MB L3 cache, 35W
i5-2540M, 2.6-GHz (turbo up to 3.3-GHz) Dual-Core processor, 3-MB L3 cache
Chipset Mobile Intel QM67 Express Chipset
Graphics Intel HD Graphics 3000
Integrated with shared video memory
Supports dual-display ports through the dock
Panel 30.7-cm (12.1-in) Illumi-Lite WXGA UWVA (1280x800) with digitizer pen and/or multi-touch
30.7-cm (12.1-in) Illumi-Lite WXGA UWVA outdoor view (1280x800) with digitizer pen and/or
multi-touch
Chemically-strengthened glass top cover
Memory Two customer-accessible/upgradeable memory module slots
Supports dual-channel memory
Supports up to 16 GB of PC3 10600, 1333 MHz, DDR3 system RAM (running at 1066 MHz)
Supports the following configurations:
●16384 MB total system memory (8192 MB x 2)
●12288 MB total system memory (8192 MB + 4096 MB)
●8192 MB total system memory (4096 MB x 2)
●8192 MB total system memory (8192 MB x 1)
●6144 MB total system memory (4096 MB + 2048 MB)
●4096 MB total system memory (2048 MB × 2)
●4096 MB total system memory (4096 MB × 1)
●3072 MB total system memory (2048 MB + 1024 MB)
●2048 MB total system memory (2048 MB × 1)
Hard drives Supports 7-mm (2.5 in) hard drives
Customer-accessible
1

Category Description
Supports the following SATA drives:
●320 GB, 7200 rpm hard drive
●320 GB SED, 7200 rpm hard drive
●250 GB, 7200 rpm hard drive
Supports the following solid-state drives:
●160 GB
●128 GB
Audio/Visual Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
Stereo speakers (2)
720p webcam
Modem 56K V.92 MDC data/fax modem
Modem cable not included
Supports “no modem” option
Ethernet Intel 82579LM Gigabit Network Connection 10/100/1000 network interface card (NIC) with
iAMT
S3/S4/S5 wake on LAN
NIC power-down technology
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following
wireless modules:
Supports the following WLAN formats:
●Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter
●Broadcom 43224 AGN 802.11a/b/g/n 2x2 WiFi Adapter
●Intel Centrino® Advanced-N 6205 802.11a/b/g/n
Supports “no WLAN” option
Two WLAN antennas built into display assembly
Integrated WWAN options by way of wireless module:
Two WWAN antennas (world-wide 5-band) built into display assembly
Supports "no WWAN" option
Subscriber identity module (SIM) security (customer-accessible in battery bay)
Qualcom 3000 HSPA/CDMA with GPS support (select models only), (not available in China)
Ericsson 5521 HSPA+ (Sonic)
Integrated wireless personal area network (WPAN) options by way of 2.1 Bluetooth®
module:
Supports “no WPAN” option
2 Chapter 1 Product description

Category Description
Broadcom Bluetooth
External media card ExpressCard 34 mm
Digital Media Reader Slot, supporting the following optional formats:
●Secure Digital (SD) Memory Card
●MultiMediaCard (MMC)
Ports Audio-in/audio out (stereo headphone/microphone combination)
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (3), one powered/charging
VGA (Dsub 15-pin)
1394a
Multipin AC power
Docking connector
SD slot
Travel battery connector
Docking For HP 2740p Ultra-Slim Expansion Base
Keyboard Full-size keyboard
Dual point
Spill-resistant design, DuraKey coating
TouchPad supports:
●2-way scroll
●Taps enabled as default
●2-Finger Scrolling, 2-Finger Zoom (Pinch) gestures enabled by default
Digital eraser pen with tether
Power requirements AC adapter with localized cable plug support (3-wire plug with ground pin):
65W Smart AC adapter RC V 3W
65W Smart AC adapter RC V EM 3W
65W travel AC adapter
Support for the following batteries:
6-cell, 2.0 Ah (44 Whr) Li-ion battery with fuel gauge LEDs
6-cell, 2.0 Ah (39 Whr) Li-ion Long Life battery (select models only)
Supports optional HP2700 Ultra-Slim Battery
HP Fast Charge Technology
Security Integrated fingerprint reader
3

Category Description
Integrated smart card reader (active) Alcor AU9540
Supports security lock
Trusted platform module (TPM) V.1.2
Preboot authentication (password, smart card)
HP ProtectTools
HP Power Assistant
Operating system Preinstalled:
Windows 7 Professional 64 (U.S., Canada, and Japan only)
Windows 7 Professional 32 (U.S., Canada, and Japan only)
Windows 7 Home Premium 64 (U.S., Canada, and Japan only)
Windows 7 Home Premium 32 (U.S., Canada, and Japan only)
FreeDOS
Preinstalled with Microsoft® Office:
Windows 7 Professional 32 or 64 with Microsoft® Office 2010 Personal (Japan only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Home and Business (Japan
only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Starter (excludes Japan)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Personal (Japan only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Home and Business (Japan
only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Starter (excludes Japan)
Restore Media:
Windows 7 Professional 32 or 64
Windows 7 Home Premium 32 or 64
DRDVD Windows 7
Web-only support:
Windows XP Professional 32
Windows XP Tablet Edition
Windows Vista Business 32 or 64
Windows Vista Enterprise 32 or 64
Windows 7 Enterprise 32 or 64
Windows 7 Ultimate 32 or 64
Certified:
4 Chapter 1 Product description

Category Description
Microsoft WHQL
Novell
SuSE Linux
Serviceability End-user replaceable parts:
AC adapter
Battery
Hard drive
Memory module
WLAN module
WWAN module
5

2 External component identification
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad Moves the pointer and selects or activates items on the
screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right pointing stick button Functions like the right button on an external mouse.
(6) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identification

Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2) TouchPad light ●Off: TouchPad is on.
●Amber: TouchPad is off.
(3) Mute light ●White: Computer sound is on.
●Amber: Computer sound is off.
(4) Volume down light White: The computer volume is being decreased.
(5) Volume up light White: The computer volume is being increased.
(6) Num lock light On: Num lock is on and the embedded numeric keypad is
enabled.
(7) Drive light ●White: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Top 7

Component Description
(8) Battery light ●White: A battery is close to full charge capacity.
●Amber: A battery that is the only available power source
has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays
off until the battery reaches a low battery level.
(9) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
8 Chapter 2 External component identification

Buttons
Component Description
(1) Volume mute button Mutes and restores speaker sound.
(2) Volume down button Decreases computer volume.
(3) Volume up button Increases computer volume.
Top 9

Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, or the
esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad
when the embedded numeric keypad is turned on.
(6) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
10 Chapter 2 External component identification

Front
Component Description
(1) Webcam light On: The webcam is in use.
(2) External WWAN antenna button Opens the external wireless wide area network (WWAN)
antenna.
(3) External WWAN antenna Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
(4) Power switch ●When the computer is off, slide the switch to the right to turn
on the computer.
●When the computer is on, slide the switch to the right to
shut down the computer.
●When the computer is in the Sleep state, slide the switch to
the right briefly to exit Sleep.
●When the computer is in Hibernation, slide the switch to the
right briefly to exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, slide the switch to the right and hold
for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >Control
Panel >System and Security >Power Options.
(5) Speakers (2) Produce sound.
(6) Display release latch Opens the computer.
(7) Bluetooth® compartment Contains an optional Bluetooth device.
Front 11

Right
Component Description
(1) Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a
password logon.
(2) QuickWeb button ●When the computer is off or in Hibernation, press the
button to open HP QuickWeb.
●When the computer is in Microsoft Windows, press
the button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the
button does not perform any action or function.
(3) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or television audio. Also connects an
optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: A 4–conductor audio plug headphone with
microphone is needed in order to use the microphone
function.
(4) Smart card reader Supports optional smart cards and Java™ Cards.
(5) USB 2.0 ports (2) Connect optional USB devices.
(6) RJ-11 (modem) jack (select models only) Connects a modem cable.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
12 Chapter 2 External component identification