HP 340 G1 Manual

HP 340 G1 Notebook PC
(in Latin America and the United States)
and HP 248 G1 Notebook PC
(in India, Taiwan, and Thailand)
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part Number: 743696-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Display ................................................................................................................................... 6
Buttons, speakers, and fingerprint reader (select models only) ........................................................ 7
Keys ....................................................................................................................................... 8
Lights ...................................................................................................................................... 9
TouchPad .............................................................................................................................. 10
Front ..................................................................................................................................... 11
Left side ................................................................................................................................ 12
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 15
Locating the serial number, product number, and model number .................................................. 15
Computer major components ................................................................................................... 16
Display assembly components ................................................................................................. 23
Plastics Kit ............................................................................................................................. 24
Mass storage devices ............................................................................................................. 25
Miscellaneous parts ................................................................................................................ 26
Sequential part number listing .................................................................................................. 27
4 Removal and replacement preliminary requirements ...................................................... 34
Tools required ........................................................................................................................ 34
Service considerations ............................................................................................................ 34
Plastic parts ............................................................................................................ 34
Cables and connectors ............................................................................................ 35
Drive handling ........................................................................................................ 35
Grounding guidelines ............................................................................................................. 36
Electrostatic discharge damage ................................................................................. 36
Packaging and transporting guidelines ....................................................... 37
v

Workstation guidelines .............................................................. 37
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 39
Component replacement procedures ........................................................................................ 39
Battery ................................................................................................................... 40
Service cover .......................................................................................................... 41
Hard drive ............................................................................................................. 42
WLAN module ........................................................................................................ 45
Solid-state drive ...................................................................................................... 47
Memory module ...................................................................................................... 48
Optical drive .......................................................................................................... 50
Keyboard ............................................................................................................... 52
6 Removal and replacement procedures for Authorized Service Provider parts .................. 55
Component replacement procedures ........................................................................................ 55
Top cover ............................................................................................................... 55
Fingerprint reader module ........................................................................................ 59
TouchPad button board ............................................................................................ 60
Card reader board .................................................................................................. 62
Power button board ................................................................................................. 63
Speakers ................................................................................................................ 64
Audio/USB board ................................................................................................... 66
System board ......................................................................................................... 67
Heat sink ................................................................................................................ 73
Fan ....................................................................................................................... 76
RTC battery ............................................................................................................ 77
Power connector cable ............................................................................................ 78
Display assembly .................................................................................................... 80
7 Computer Setup (BIOS) ................................................................................................... 89
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............. 89
Using Computer Setup ............................................................................................. 89
Starting Computer Setup ........................................................................... 89
Navigating and selecting in Computer Setup ............................................... 90
Restoring factory settings in Computer Setup ................................................ 91
Updating the BIOS ................................................................................... 91
Determining a BIOS version ........................................................ 91
Downloading a BIOS update ...................................................... 92
Using MultiBoot ...................................................................................................... 93
About the boot device order ...................................................................... 93
vi

Choosing MultiBoot preferences ................................................................. 93
Setting a new boot order in Computer Setup ................................ 94
Dynamically choosing a boot device using the f9 prompt ............... 94
Setting a MultiBoot Express prompt .............................................. 95
Entering MultiBoot Express preferences ........................................ 95
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................... 96
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................ 96
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............. 97
Using Computer Setup ............................................................................................. 97
Starting Computer Setup ........................................................................... 97
Navigating and selecting in Computer Setup ............................................... 97
Restoring factory settings in Computer Setup ................................................ 98
Updating the BIOS ................................................................................... 99
Determining a BIOS version ........................................................ 99
Downloading a BIOS update for Windows 7 .............................. 100
Using MultiBoot .................................................................................................... 101
About the boot device order .................................................................... 101
Choosing MultiBoot preferences ............................................................... 101
Setting a new boot order in Computer Setup .............................. 102
Dynamically choosing a boot device using the f9 prompt ............. 102
Setting a MultiBoot Express prompt ............................................ 103
Entering MultiBoot Express preferences ...................................... 103
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 104
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 104
Linux – Computer Setup (BIOS) and Advanced System Diagnostics ............................................. 105
Starting Computer Setup ........................................................................................ 105
Using Computer Setup ........................................................................................... 105
Navigating and selecting in Computer Setup ............................................. 105
Restoring factory settings in Computer Setup .............................................. 106
Updating the BIOS ................................................................................................ 107
Determining the BIOS version .................................................................. 107
Downloading a BIOS update ................................................................... 107
Using Advanced System Diagnostics ....................................................................... 108
8 Specifications ............................................................................................................... 109
9 Backup and recovery .................................................................................................... 110
Windows 8 ......................................................................................................................... 110
Backing up your information ................................................................................... 110
Performing a system recovery ................................................................................. 111
Using the Windows recovery tools ........................................................... 112
vii

Using f11 recovery tools ......................................................................... 113
Using Windows operating system media (purchased separately) .................. 113
Using Windows Refresh or Windows Reset ............................................... 114
Using HP Software Setup ........................................................................ 114
Windows 7 ......................................................................................................................... 115
Creating recovery media with HP Recovery Disc Creator ............................................ 116
Creating recovery media ......................................................................... 116
Backing up your information ................................................................................... 116
Performing a system recovery ................................................................................. 117
Using the Windows recovery tools ........................................................... 118
Using f11 recovery tools ......................................................................... 119
Using a Windows 7 operating system DVD (purchased separately) .............. 120
Linux .................................................................................................................................. 121
Creating backups .................................................................................................. 121
Backing up your information ................................................................................... 121
Performing a system recovery ................................................................................. 122
Remove everything and reinstall SLED ...................................................................... 123
10 Statement of Volatility ................................................................................................ 124
Non-volatile memory usage ................................................................................................... 126
Questions and answers ......................................................................................................... 129
11 Power cord set requirements ...................................................................................... 130
Requirements for all countries ................................................................................................ 130
Requirements for specific countries and regions ....................................................................... 130
12 Recycling .................................................................................................................... 132
Index ............................................................................................................................... 133
viii

1 Product description
Category Description
Product Name HP 340 G1 Notebook PC (in Latin America and the United States)
HP 248 G1 Notebook PC (in India, Taiwan, and Thailand)
Processor ●Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W)
●Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W)
●Intel Core i3-4010U 1.70-GHz processor (dual core, 15 W)
●Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W)
●Intel Pentium 3556U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)
●Intel Celeron 2980U 1.60-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)
Chipset Intel processor controller hub (PCH), soldered on circuit (SoC)
Panel 14.0-in, AntiGlare (AG), high-definition HD, light-emitting diode (LED), 1366×768, SVA,
display panel with and without webcamera
Graphics Switchable discrete graphics: AMD Radeon™ HD 8670M (Sun XT); 2-GB DDR3 with
up to 2-GB of dedicated video memory (256 × 16 DDR3 @ 1-GHz, 4PCs) or 1-GB DDR3
with up to 1-GB of dedicated video memory (128 × 16 DDR3 @ 1-GHz, 4PCs)
Internal graphics – Integrated universal memory architecture (UMA) graphics:
●Intel HD Graphics 4400 on computer models equipped with an Intel Core processor
●Intel HD Graphics on computer models equipped with an Intel Pentium or
Intel Celeron processor
1

Category Description
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following configurations:
●16384-MB total system memory (8192 MB × 2; not available with 32-bit
operating system)
●8192-MB total system memory (4096 MB × 2; not available with 32-bit
operating system)
●4096-MB total system memory (4096 MB × 1; only memory configuration supported
in Brazil)
●2048-MB total system memory (2048 MB × 1)
Flash cache Support for 32-GB mSATA solid-state drive (not supported on computer models equipped
with the Intel i3-4005U, Intel Pentium, and Intel Celeron processor)
Primary storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-
in) thickness
Support for mSATA
Support for Intel Smart Response Technology Accelerometer
Support for hard drive protection
Support for the following hard drives:
●1-GB, 5400-rpm, SATA, 7.0-mm hard drive
●750-GB, 5400-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●500-GB, 5400-rpm, SATA, 7.0-mm hard drive
●320-GB, 7200-rpm, SATA, 7.0-mm hard drive
Optical drive DVD±RW Double Layer with SuperMulti Drive
9.5-mm tray load
SATA
Fixed (not modular)
Support for zero-power optical drive
Support for no optical drive option
2 Chapter 1 Product description

Category Description
Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames
per second
Support for non-webcamera option
Dual digital microphones
Stereo speakers (2)
DTS Sound
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless networking Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros AR9485 802.11b g n WiFi Adapter
●Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth®
4.0 Adapter
●Ralink RT3290LE 802.11b g n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
External expansion HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD).
Ports ●AC adapter, HP Smart (4.5-mm barrel)
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60-Hz
●RJ45 (Ethernet)
●USB 3.0 (2)
●USB 2.0 (1)
●VGA (Dsub 15 pin) supporting: 1080p external resolution @ 60-Hz, hot plug and
unplug and autodetection for correct output to wide-aspect vs. standard aspect video
Keyboard/
pointing devices
Full-size, island-style, spill-resistant keyboard
Touchpad Requirements:
●Default on for 2-finger scroll and pinch
●Multitouch gestures enabled
●Taps enabled as default
3

Category Description
Power requirements Support for removable 4-cell, 48-WHr, 3.20-AHr, Li-ion battery and 4-cell, 41-WHr, 2.80-
AHr, Li-ion battery
Support for the following AC adapters:
●90-W AC adapter (PFC S-3P, 4.5-mm; not supported in India and
the People's Republic of China)
●90-W AC adapter (PFC, SMT-3P, EM, 4.5-mm; for use only in India and
the People's Republic of China)
●65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in India and
the People's Republic of China)
●65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and
the People's Republic of China)
Security Support for fingerprint reader (support for non fingerprint reader option) and security lock
Operating system Preinstalled:
●Microsoft Windows 8.1 Chinese Market 64-bit (only available with
the People's Republic of China Country Loc)
●Microsoft Windows 8.1 Emerging Market 64-bit
●Microsoft Windows 8.1 Emerging Market 64-bit MSNA (for use only in Latin America)
●Microsoft Windows 8.1 ML 64-bit
●Microsoft Windows 8.1 Professional 64-bit
●Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7
Professional 64-bit image (not available with the People's Republic of China
Country Loc)
●Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7
Professional 64-bit image – MSNA (for use only in Latin America and
the United States)
●Microsoft Windows 8.1 Professional 64-bit – MSNA (for use only in Latin America and
the United States)
●Microsoft Windows 7 Home Basic 32-bit
●Microsoft Windows 7 Professional 64- and 32-bit
●FreeDOS 2.0
●SuSE Linux Enterprise
4 Chapter 1 Product description

Category Description
Operating system
(continued)
Restore Media–DRDVD:
●DRDVD Microsoft Windows 8.1 (available with any Windows 8.1 operating system;
required with any Windows 8.1 downgrade operating system)
●DRDVD Microsoft Windows 8 (available with any Windows 8 operating system;
required with any Windows 8 downgrade operating system)
●Microsoft Windows 7 (available with any Windows 7 or Windows 8 downgrade
operating system)
●SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit; available only with
FreeDOS 2.0 and SuSE)
Restore Media–OSDVD: System Recovery Disc (SSRD)
OSDVD: Microsoft Windows 8.1 Professional 64-bit (include in Windows 8.1 downgrade
operating system AV only, do not include for Asia Pacific countries/regions or
the People's Republic of China)
Web-only support:
●Microsoft Windows 8.1 Chinese Market 64-bit
●Microsoft Windows 8.1 Emerging Market 64-bit
●Microsoft Windows 8.1 ML 64-bit
●Microsoft Windows 8.1 Professional 64-bit
●Microsoft Windows 7 Home Basic 32-bit
●Microsoft Windows 7 Professional 64- and 32-bit
Serviceability End user replaceable part:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory module
●Optical drive
●Solid-state drive
●WLAN module
5

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcamera light On: The webcam is in use.
(4) Webcamera
(select models only)
Records video and captures photographs. Some models allow you to video
conference and chat online using streaming video.
For information on using the webcam, access HP Support Assistant. To access HP
Support Assistant, from the Start screen, select the HP Support Assistant app.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
6 Chapter 2 External component identification

Buttons, speakers, and fingerprint reader (select
models only)
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on the computer.
●When the computer is on, press the button briefly to initiate Sleep.
●When the computer is in the Sleep state, press the button briefly to
exit Sleep.
●When the computer is in Hibernation, press the button briefly to
exit Hibernation.
CAUTION: CAUTION: Pressing and holding down the power button will result
in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown procedures are
ineffective, press and hold the power button for at least 5 seconds to turn off
the computer.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at
the factory. Rapid Start Technology allows your computer to resume quickly
from inactivity.
To learn more about your power settings, see your power options. From the Start
screen, type power, select Power and sleep settings, and then select
Power and sleep from the list of applications.
Buttons, speakers, and fingerprint reader (select models only) 7

Item Component Description
(2) Speakers Produce sound.
(3) Fingerprint reader
(select models only)
Allows a fingerprint logon to Windows, instead of a password logon.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with a
function key, the num lk key, the esc key, or other keys.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
(5) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
8 Chapter 2 External component identification

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a powersaving state. The
computer shuts off power to the display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at
the factory. Rapid Start Technology allows your computer to resume quickly
from inactivity.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth
device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are off.
(4) Fingerprint reader (select
models only)
Allows a fingerprint logon to Windows, instead of a password logon.
Lights 9

Item Component Description
(5) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
TouchPad
Item Component Description
(1) TouchPad on/off button
and light
Turns the TouchPad on and off.
●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification

Front
Item Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or access information.
Front 11

Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/Battery light ●White: The AC adapter is connected to external power and the battery is
fully charged.
●Amber: The AC adapter is connected to external power and the battery
is charging.
●Off: The AC adapter is not connected to external power.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) HDMI port Connects an optional video or audio device, such as a high-definition television,
any compatible digital or audio component, or a high-speed HDMI device.
(6) RJ-45 (network) jack Connects a network cable.
●Green (left): The network is connected.
●Amber (right): The network is showing activity.
(7) USB 3.0 ports Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
12 Chapter 2 External component identification