HP Pavilion 15 Manual

HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide

© Copyright 2013, 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and
Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft, and Windows
are U.S. registered trademarks of Microsoft
Corporation. AMD is a trademark of
Advanced Micro Devices, Inc.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2014
First Edition: July 2013
Document Part Number: 730444-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Finding your hardware and software information ......................................................................... 6
Locating hardware .................................................................................................... 6
Locating software ...................................................................................................... 6
Right side ................................................................................................................................ 7
Left side .................................................................................................................................. 8
Display ................................................................................................................................... 9
Top ...................................................................................................................................... 10
TouchPad ............................................................................................................... 10
Lights ..................................................................................................................... 11
Buttons and speakers ............................................................................................... 12
Keys ...................................................................................................................... 13
Bottom .................................................................................................................................. 14
Labels ................................................................................................................................... 16
3 Illustrated parts catalog .................................................................................................. 18
Computer major components ................................................................................................... 18
Display assembly subcomponents ............................................................................................. 27
Miscellaneous parts ................................................................................................................ 28
Mass storage devices ............................................................................................................. 30
Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures preliminary requirements .................................... 39
Tools required ....................................................................................................................... 39
Service considerations ............................................................................................................ 39
Plastic parts ............................................................................................................ 39
Cables and connectors ............................................................................................ 40
Drive handling ........................................................................................................ 40
Grounding guidelines ............................................................................................................. 41
vii

Electrostatic discharge damage ................................................................................. 41
Packaging and transporting guidelines ....................................................... 42
Workstation guidelines ............................................................................. 42
Equipment guidelines ................................................................................ 43
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 44
Component replacement procedures ........................................................................................ 44
Battery ................................................................................................................... 45
Service door ........................................................................................................... 47
Memory module ...................................................................................................... 47
WLAN module ........................................................................................................ 49
Optical drive .......................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts .................. 53
Component replacement procedures ........................................................................................ 53
Display panel ......................................................................................................... 54
Keyboard ............................................................................................................... 57
Top cover ............................................................................................................... 63
Hard drive ............................................................................................................. 67
Power button board ................................................................................................. 71
TouchPad button board ............................................................................................ 73
Optical drive connector cable ................................................................................... 75
System board ......................................................................................................... 77
RTC battery ............................................................................................................ 85
Fan ....................................................................................................................... 87
Heat sink assembly .................................................................................................. 89
Power connector cable ............................................................................................ 93
Speakers ................................................................................................................ 95
Display assembly .................................................................................................... 96
7 Windows 8 – Using Setup Utility (BIOS) and System Diagnostics .................................... 103
Starting Setup Utility (BIOS) ................................................................................................... 103
Updating the BIOS ............................................................................................................... 103
Determining the BIOS version ................................................................................. 103
Downloading a BIOS update .................................................................................. 104
Using System Diagnostics ...................................................................................................... 105
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ................................. 106
Starting Setup Utility ............................................................................................................. 106
Using Setup Utility ................................................................................................................ 106
viii

Changing the language of Setup Utility .................................................................... 106
Navigating and selecting in Setup Utility ..................................................................107
Displaying system information .................................................................................107
Restoring factory default settings in Setup Utility ........................................................ 107
Exiting Setup Utility ............................................................................................... 107
Updating the BIOS ............................................................................................................... 108
Determining the BIOS version ................................................................................. 108
Downloading a BIOS update ..................................................................................108
Using Advanced System Diagnostics ...................................................................................... 109
9 Specifications ................................................................................................................ 110
Computer specifications ........................................................................................................ 110
15.0-inch display specifications ............................................................................................. 111
Hard drive specifications ...................................................................................................... 112
10 Windows 8 – Backing up, restoring, and recovering ................................................... 113
Creating recovery media and backups ................................................................................... 114
Creating HP Recovery media .................................................................................. 114
Restore and recovery ............................................................................................................ 116
Using Windows Refresh for quick and easy recovery .................................................118
Remove everything and reinstall Windows ............................................................... 118
Recovering using HP Recovery Manager .................................................................. 119
What you need to know ..........................................................................119
Using the HP Recovery partition to recover a minimized image .................... 120
Using HP Recovery media to recover ........................................................ 120
Changing the computer boot order ...........................................................120
Removing the HP Recovery partition ........................................................................ 121
11 Ubuntu Linux Backing up, restoring, and recovering ................................................... 122
Performing a system recovery ................................................................................................ 122
Creating the restore DVDs ...................................................................................... 122
Creating a restore image on a USB device ...............................................................123
Performing recovery using the restore DVD ............................................................... 123
Backing up your information ..................................................................................................124
12 Power cord set requirements ...................................................................................... 125
Requirements for all countries ................................................................................................ 125
Requirements for specific countries and regions ....................................................................... 126
13 Recycling .................................................................................................................... 127
ix

Index ............................................................................................................................... 128
x

1 Product description
Category Description
Product Name HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Processors Processors are attached to the system board.
●Intel® Core® i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W)
●Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W)
●Intel Core i3-4005U 1.7 GHz processor (3.0 MB L3 cache, 15 W)
●Intel Core i3-3217U 1.8 GHz processor (3.0 MB L3 cache, 17 W)
●Intel Pentium 2117U DC 1.8 GHz processor (2.0 MB L3 cache, 17 W)
●Intel Celeron 1007U DC 1.5 GHz processor (2.0 MB L3 cache, 17 W)
●AMD™ A10-5745M 2.9 GHz/2.1 GHz processor (4 MB L2, 1333MHz DDR3L) Quad
25 W
●AMD A8-5545M 2.7 GHz/1.7 GHz (4 MB L2, 1333MHz DDR3L) Quad 19 W
●AMD A10-4655M 2.8 GHz/2.0 GHz (4 MB L2, 1333MHz DDR3L) Quad 25 W
●AMD A8-4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L) Quad 19 W
●AMD A6-5200 2.0 GHz (2 MB L2, 1600MHz DDR3L), Quad 25 W
●AMD A4-5000 1.5 GHz (2 MB L2, 1600MHz DDR3L), Quad 15 W
●AMD E2-3000 1.65 GHz (1 MB L2, 1600MHz DDR3L), Dual 15 W
●AMD E1-2500 1.4 GHz (1 MB L2, 1600MHz DDR3L), Dual 15 W
Chipset Intel Lynx Point-LP PCH (Integrated in MCP), (ULT one chip solution)
Intel Panther Point PCH, Intel HM76 Express Chipset, (ULV two chip solution)
AMD A76M FCH
AMD Integrated SoC FCH
1

Category Description
Graphics Internal graphics:
Intel graphics:
Intel HD Graphics 4400 (Intel Haswell)
Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel Core
i7/i5/i3 3000-series processor)
Intel HD Graphics (for use with Intel Pentium and Celeron processors
AMD graphics:
●AMD Radeon HD 8610G
●AMD Radeon HD 8510G
●AMD Radeon HD 8400G
●AMD Radeon HD 8330
●AMD Radeon HD 8280
●AMD Radeo HD 8240
●AMD Radeon HD 7620G
●AMD Radeon HD 7600G
Switchable discrete graphics:
●NVIDIA N14P-GV2 GeForce GT R 740M with 2 GB of dedicated video memory (258
MB×16 DDR3 900-MHz×4 PCs)
●AMD Sun XT Radeon HD with 1024 MB of dedicated video memory (128Mx16 DDR3
1GHz x
●AMD Sun XT (Radeon™ HD 8670M) with 1 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
●AMD Sun XT (Radeon™ HD 8670M) with 2 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5
AMD Start Now (AMD IOIC) 1.0 and AMD Start Now (AMD IOIC) 2.0
Dual Graphics:
●AMD Radeon HD 8610G + HD 8670M
●AMD Radeon HD 8510G + HD 8670M
●AMD Radeon HD 7620G + HD 8670M
●AMD Radeon HD 7600G + HD 8670M
2 Chapter 1 Product description

Category Description
Panel 15.6 in, light-emitting diode (LED), SVA, high-definition (HD), BrightView (1366×768)
display, 3.6-mm; typical brightness: 200 nits
15.6 in, SVA, high-definition (HD), BrightView (1366×768) display, 3.0-mm; typical
brightness: 200 nits SVA + eTP touch + Mutto G1F/GIS OGS (Multitouch)
All display assemblies include 2 wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1600-MHz single channel support
Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models only)
Supports the following system RAM configurations:
●12288 MB (8192 MB x 1+ 4096 MB x 1)
●8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models equipped
with a 32-bit operating system)
●6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer models equipped
with a 32-bit operating system)
●4096 MB (4096 MB×1 or 2048 MB×2)
●2048 MB (2048 MB×1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
●1 TB, 5400 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 9.5 mm and 7.0 mm
Supports 24 GB mSATA solid-state drive with system memory up to 8 GB (for use with select
computer models with Intel processors and switchable discrete graphics)
Optical drive Fixed
Serial ATA
9.5 mm tray load
●DVD±RW Double-Layer SuperMulti Drive
Zero power Optical drive.
3

Category Description
Audio and video HD audio
Dual speakers
Supports Nuance Voice Recognition
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames
per second)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
USB 2.0, M-jpeg
Ethernet Integrated 10/100 NIC
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One half-size mini card slot.
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
●Intel-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo adapter WLAN module WIDI
support
●Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter
Intel Smart Connect Technology 4.1
Wireless display support (WiFi direct)
External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the
following digital card formats:
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
Ports ●AC Smart Pin adapter plug (4.5 mm barrel)
●Combination audio-out (stereo headphone)/audio-in (mono microphone)
●HDMI 1.4 output supporting 1920x1200 @ 60Hz Hot Plug / Unplug and auto detect
for correct output to wide-aspect vs. standard aspect video
●RJ-45 (Ethernet)
●USB 3.0 (2 ports), USB 2.0 (1 port)
4 Chapter 1 Product description

Category Description
Keyboard/pointing
devices
Full-size (15.0-in), black textured Island-style, with numeric keypad with black keyboard
frame.
Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard
frame.
Multitouch gestures enabled.
Supports Windows 8 Modern TrackPad Gestures
Support PS/2 interface
Power requirements 65 W HP Smart AC adapter (RC, V, EM, 3-wire)
65 W Slim Travel Adapter (Smart-Pin)
90 W Smart AC adapter
90 W Smart AC adapter
1M length power cord
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●4 Cell battery - 41 Whr (2.8 AH)
Security Security cable lock
Intel IPT support
Intel AT-p Ready support
Operating system Preinstalled:
●Windows 8 Standard 64-bit
●Windows 8 Professional 64-bit
FreeDOS 2.0
Ubuntu Linux
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Keyboard (select model replacement only)
●Memory module
●Optical drive
●WLAN module
5

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
6 Chapter 2 External component identification

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety
and Environmental Notices. To access this guide, from the
Start screen, type support, select the HP Support
Assistant app, select My computer, and then select
User guides.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(5) Optical drive Reads and writes (select models only) to an optical disc.
(6) Optical drive eject button Opens the optical drive.
Right side 7

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●White: The AC adapter is connected and the battery is
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(4) RJ-45 (network) jack
RJ-45 (network) status lights (2)
Connects a network cable.
RJ-45 status lights
White: The network is connected.
Amber: Activity is occurring on the network.
(5) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports (2) Connect optional USB devices.
(8) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
8 Chapter 2 External component identification

Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and provides access to
video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Display 9

Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification