HP 340 G3 Manual

HP 340 G3 Notebook
HP 346 G3 Notebook
HP 348 G3 Notebook
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2016
Document Part Number: 841709-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button and ngerprint reader ........................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Plastics Kit ........................................................................................................................................................... 18
Display assembly subcomponents ...................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures .................................................................................................................. 25
Battery ............................................................................................................................................... 26
Optical drive ....................................................................................................................................... 27
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Display assembly sub components ................................................................................................... 30
Bottom cover ..................................................................................................................................... 34
Hard drive .......................................................................................................................................... 36
Solid-state drive (M.2) ....................................................................................................................... 38
WLAN module .................................................................................................................................... 39
Memory module ................................................................................................................................ 41
RTC battery ........................................................................................................................................ 42
USB board .......................................................................................................................................... 43
Speakers ............................................................................................................................................ 44
Power button board .......................................................................................................................... 45
Fingerprint reader board ................................................................................................................... 47
Heat sink assembly ........................................................................................................................... 48
Fan ..................................................................................................................................................... 51
System board .................................................................................................................................... 53
TouchPad button board ..................................................................................................................... 57
Display assembly ............................................................................................................................... 58
Power connector cable ...................................................................................................................... 64
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating the BIOS ................................................................................................................................................ 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 65
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 67
Starting Setup Utility (BIOS) ................................................................................................................................ 67
Updating Setup Utility (BIOS) .............................................................................................................................. 67
Determining the BIOS version ........................................................................................................... 67
Downloading a BIOS update .............................................................................................................. 68
9 Backup and recovery in Windows 7 ................................................................................................................ 69
Creating backups ................................................................................................................................................. 69
Creating recovery media to recover the original system .................................................................. 69
What you need to know .................................................................................................. 69
Creating the recovery media ........................................................................ 69
Creating system restore points ......................................................................................................... 70
What you need to know .................................................................................................. 70
Creating a system restore point ..................................................................................... 70
vi

Backing up system and personal information .................................................................................. 70
Tips for a successful backup ........................................................................................... 70
What you need to know .................................................................................................. 71
Creating a backup using Windows Backup and Restore ................................................. 71
Restore and recovery ........................................................................................................................................... 72
Restoring to a previous system restore point .................................................................................. 72
Restoring specic les ...................................................................................................................... 72
Restoring specic les using Windows Backup and Restore ......................................... 72
Recovering the original system using HP Recovery Manager .......................................................... 72
What you need to know .................................................................................................. 72
Recovering using HP Recovery partition (select models only) ...................................... 73
Recovering using the recovery media ............................................................................ 73
Changing the computer boot order .............................................................. 73
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 75
Creating recovery media and backups ................................................................................................................ 75
Creating HP Recovery media (select products only) ......................................................................... 75
Using Windows tools ........................................................................................................................................... 76
Restore and recovery ........................................................................................................................................... 77
Recovering using HP Recovery Manager ........................................................................................... 77
What you need to know before you get started ............................................................. 77
Using the HP Recovery partition (select products only) ................................................. 78
Using HP Recovery media to recover .............................................................................. 78
Changing the computer boot order ................................................................................ 79
Removing the HP Recovery partition (select products only) ......................................... 79
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 81
12 Specications ............................................................................................................................................ 83
Computer specications ...................................................................................................................................... 83
35.6-cm (14.0-in) display specications ............................................................................................................. 84
Hard drive specications ..................................................................................................................................... 85
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 86
13 Statement of memory volatility .................................................................................................................. 87
Nonvolatile memory usage ................................................................................................................................. 91
Questions and answers ....................................................................................................................................... 93
Using HP Sure Start (select models only) ............................................................................................................ 94
vii

14 Power cord set requirements ...................................................................................................................... 95
Requirements for all countries ............................................................................................................................ 95
Requirements for specic countries and regions ................................................................................................ 96
15 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 101
viii

1 Product description
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Product name HP 340 G3 Notebook PC
HP Notebook
√ √
HP 346 G3 Notebook PC √ √
HP 348 G3 Notebook PC √ √
Processors 6th generation Intel® Core™ processor
Intel Core i7-6500U (2.5-GHz, 4-MB L3 cache, 1600-
MHz, dual, 15W/Intel HD Graphics 520)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3-
MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics
520)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-
MHz, dual, 15W/Intel HD Graphics 520)
√ √ √ √
5th generation Intel Core i5 processor
Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-
MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics
5500)
5th generation Intel Core i3 processor
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-
MHz, dual, 15W/Intel HD Graphics 5500)
√
Intel Celeron® Dual Core processor
Intel Celeron 3855U, 1.6-GHz, 2-MB L3 cache, 1600-
MHz, 15W/Intel HD Graphics 510
√ √ √
Intel Celeron Dual Core processor
Intel Celeron 3215U, 1.5-GHz, 2-MB L3 cache, 1600-
MHz, 15W/Intel HD Graphics
√
Chipset Intel Broadwell and Skylake
Integrated with processor
√ √ √ √ √ √
Graphics Internal graphics (see Processor section for details)
Intel HD Graphics 5500
Intel HD Graphics 520
Intel HD Graphics 510
Intel HD Graphics
√ √ √
Switchable discrete graphics: √ √ √
1

N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
AMD Radeon™ R5 M330 (Exo PRO) with up to 2048 MB
of dedicated video memory (256Mx16 DDR3 900MHz x
4 PCs, 1GHz)
Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits
High-denition (HD)(1366×768), SVA (1 or 2 WLAN
antennas)
√ √ √ √ √ √
35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits
Full high-denition (FHD)(1920×1080), UWVA (1 or 2
WLAN antennas)
√ √ √ √
Memory Two customer-accessible/upgradable memory
module slots
Dual channel support
√ √ √ √ √ √
Supports up to 8 GB of DDR3L-1600 system RAM in the
following congurations:
●8192-MB total system memory (8192×1) or
(4096×2)
●4096-MB total system memory (4096×1)
√ √
Supports up to 16 GB of DDR4L-2133 system RAM in
the following congurations:
●16384-MB total system memory (8192×2)
●8192-MB total system memory (8192×1)
●4096-MB total system memory (4096×1)
√ √ √ √
Primary
storage
Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:
●1-TB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 7.0-mm
√ √ √ √ √ √
Accelerometer/HDD protection support
Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:
●500-GB, 5400-rpm, SSHD (8 GB cache)
●256-GB, 2280 TLC M.2 SSD
√ √ √ √
Optical drive Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports conguration without optical drive
√ √ √ √ √ √
Webcam/
microphone
DTS Studio Sound
Stereo speakers (2)
√ √ √ √ √ √
2 Chapter 1 Product description

N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Integrated microphone (mono) for models with a
webcam
√ √
Integrated microphone (dual array) for models with a
webcam
√ √ √ √
Integrated microphone (mono) for models without a
webcam
√ √ √ √ √ √
Camera (VDW)
1280x720 by 30 frames per second
√ √ √ √
Camera (VDS)
1280x720 by 30 frames per second
√ √
Supports “no webcam” option √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √
Integrated 10/100 network interface card (NIC) √ √
Wireless Integrated wireless options with single antenna/dual
antennas (M.2)
√ √ √ √ √ √
Support for the following WLAN formats:
●Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0
Combo Adapter
●Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB
NGFF 2230 MOW (Most of World)
√ √ √ √
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7265NV 802.11 a/c
2×2 WiFi + Bluetooth
√ √
External
media card
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
√ √ √ √ √ √
Internal card
expansion
One M.2 slot for WLAN √ √ √ √ √ √
Ports VGA (D-sub 15 pin) supporting 1080p external
resolution @ 60Hz; hot plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect video
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
AC Smart Pin adapter plug
Headphone/microphone combo jack
√ √ √ √ √ √
(4) USB 3.0 (one port supports BC 1.2 √ √
(4) USB 3.0 √ √
(2) USB 2.0; (1) USB 3.0 √ √
3

N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Keyboard/
TouchPad
Full-size "island style" keyboard
Spill resistant
No numeric keypad
TouchPad with multi-touch gestures, 2-nger scrolling,
and pinch-zoom enabled
Taps enabled by default
√ √ √ √ √ √
Power
requirements
65-W Smart AC adapter - EM
1 meter, 3-wire power cord
√ √ √ √ √ √
4-cell, 41-Whr, 2.8 Ah Li-ion battery √ √ √ √ √ √
6-cell, 47-Whr, 2.2 Ah Li-ion battery √ √
Security Kensington Security Lock √ √ √ √ √ √
Fingerprint reader √ √ √ √
Support for “No ngerprint reader” option √ √ √ √
Operating
system
Preinstalled:
●Windows 7 Home Basic 64 - CPPP
●Windows 10 Home 64 Chinese Market - CPPP
√ √ √ √ √ √
●Windows 10 Professional 64 Chinese Market
●Windows 10 Professional 64 Downgrade to
Windows 7 64 Chinese Market
●NeoKylin Linux 64
√ √ √ √
Restore media:
SSRD (System Recovery Disc)
√ √ √ √ √ √
Web only support:
Windows 7 Professional 32
Windows 7 Professional 64
Windows 7 Home Basic 64
Windows 10 Home
Windows 10 Pro 64
√ √ √ √ √ √
Serviceability End-user replaceable parts:
●AC adapter
●Battery
√ √ √ √ √ √
4 Chapter 1 Product description

2 External component identication
Display
Component Description
(1) Webcam light (select products only) On: The webcam is in use.
(2) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.
To use the webcam in Windows 7, select Start > All Programs >
Music, Photos and Videos.
(3) Internal microphone Records sound.
(4) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access this guide in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Display 5

Right
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 External component identication

Left
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7)
‒ or –
USB 3.0 or USB 3.0 charging (powered) port
(select products only)
Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
‒ or –
Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
Left 7

Component Description
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(8) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access this guide in Windows 7, select Start > All Programs >
HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
8 Chapter 2 External component identication

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 9

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
10 Chapter 2 External component identication

Button and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on the computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to exit Sleep.
●When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineective, press
and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your power options.
▲Type power in the taskbar search box, and then select Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
To learn more about your power settings in Windows 7, see your power options, select
Start > Control Panel > System and Security > Power Options.
(2) Fingerprint reader
(select products only)
Allows a ngerprint logon to Windows, instead of a password logon.
Top 11

Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery release latch Releases the battery.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) Speakers (2) Produce sound.
12 Chapter 2 External component identication