HP ENVY 17 Manual

HP ENVY 17
Maintenance and Service Guide
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© Copyright 2010 Hewlett-Packard
Development Company, L.P.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2010
Document Part Number: 595029-001
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Top components ....................................................................................................................... 6
Display components .................................................................................................. 6
Button ...................................................................................................................... 7
Keys ........................................................................................................................ 8
Lights ....................................................................................................................... 9
TouchPad ............................................................................................................... 10
Front components ................................................................................................................... 11
Left-side components ............................................................................................................... 12
Right-side components ............................................................................................................ 14
Bottom components ................................................................................................................ 15
3 Illustrated parts catalog .................................................................................................. 16
Service tag ............................................................................................................................ 17
Computer major components ................................................................................................... 18
Display assembly subcomponents ............................................................................................. 22
Plastics Kit ............................................................................................................................. 23
Mass storage devices ............................................................................................................. 24
Miscellaneous parts ................................................................................................................ 25
Sequential part number listing .................................................................................................. 26
4 Removal and replacement procedures ............................................................................ 30
Preliminary replacement requirements ....................................................................................... 30
Tools required ......................................................................................................... 30
Service considerations ............................................................................................. 30
Plastic parts ............................................................................................. 30
Cables and connectors ............................................................................. 30
Drive handling ......................................................................................... 31
Grounding guidelines .............................................................................................. 31
Electrostatic discharge damage .................................................................. 31
Packaging and transporting guidelines ........................................ 33
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Component replacement procedures ........................................................................................ 35
Service tag ............................................................................................................. 35
Computer feet ......................................................................................................... 36
Battery ................................................................................................................... 37
Primary hard drive .................................................................................................. 38
RTC battery ............................................................................................................ 41
Memory module ...................................................................................................... 42
Secondary hard drive .............................................................................................. 44
WLAN module ........................................................................................................ 48
Keyboard ............................................................................................................... 50
Top cover ............................................................................................................... 52
Power button board ................................................................................................. 55
USB/Card Reader board ......................................................................................... 56
Optical drive .......................................................................................................... 57
Power connector cable ............................................................................................ 59
System board ......................................................................................................... 60
Fan/heat sink assembly ........................................................................................... 64
Processor ............................................................................................................... 66
Speakers ................................................................................................................ 68
Subwoofer ............................................................................................................. 69
Display assembly .................................................................................................... 70
5 Setup Utility (BIOS) ......................................................................................................... 77
Starting Setup Utility ............................................................................................................... 77
Using Setup Utility .................................................................................................................. 77
Changing the language of Setup Utility ...................................................................... 77
Navigating and selecting in Setup Utility .................................................................... 78
Display system information ....................................................................................... 78
Restoring factory default settings in Setup Utility .......................................................... 78
Exiting Setup Utility ................................................................................................. 78
Updating the BIOS ................................................................................................................. 79
Determining the BIOS version ................................................................................... 79
Downloading a BIOS update .................................................................................... 80
6 Specifications ................................................................................................................. 82
Computer specifications .......................................................................................................... 82
17.3-inch, WVA, FHD, LED AntiGlare display specifications ....................................................... 83
17.3-inch, SVA, HD+, LED AntiGlare display specifications ......................................................... 84
Hard drive specifications ........................................................................................................ 85
Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications .......................................... 86
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ................................ 87
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7 Backup and recovery ...................................................................................................... 88
Recovery discs ....................................................................................................................... 89
Performing a system recovery .................................................................................................. 90
Recovering using the dedicated partition (select models only) ....................................... 90
Recovering using the recovery discs ........................................................................... 90
Backing up your information .................................................................................................... 91
Using Windows Backup and Restore ......................................................................... 91
Using system restore points ....................................................................................... 92
When to create restore points .................................................................... 92
Create a system restore point ..................................................................... 92
Restore to a previous date and time ............................................................ 92
8 Connector pin assignments ............................................................................................. 93
Audio-in (microphone) ............................................................................................................ 93
Audio-out (headphone) ........................................................................................................... 93
External monitor ..................................................................................................................... 94
HDMI ................................................................................................................................... 95
RJ-45 (network) ...................................................................................................................... 96
Universal Serial Bus ................................................................................................................ 96
9 Power cord set requirements .......................................................................................... 97
Requirements for all countries .................................................................................................. 97
Requirements for specific countries and regions ......................................................................... 98
10 Recycling ...................................................................................................................... 99
Battery .................................................................................................................................. 99
Display ................................................................................................................................. 99
Index ............................................................................................................................... 105
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1 Product description
Category Description
Product Name HP ENVY 17
Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology):
●Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache,
1333-MHz front side bus (FSB), 45-W
●Intel Quad Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06-GHz), 8-MB L3 cache,
45-W
●Intel Quad Core i7-740QM 1.73-GHz processor (SC turbo up to 2.93-GHz), 6-MB L3 cache,
1333-MHz FSB, 45-W
●Intel Quad Core i7-720QM 1.60-GHz processor (SC turbo up to 2.80-GHz), 6-MB L3 cache,
45-W
Intel Dual Core processors (support Intel Turbo Boost Technology):
●Intel Dual Core i5-540M 2.53-GHz processor, (SC turbo up to 3.06-GHz), 3-MB L3 cache, 35-
W
●Intel Dual Core i5-520M 2.40-GHz processor, (SC turbo up to 2.93-GHz), 3-MB L3 cache, 35-
W
●Intel Dual Core i5-450M 2.40-GHz processor, (SC turbo up to 2.93-GHz), 3-MB L3 cache, 35-
W
●Intel Dual Core i5-430M 2.26-GHz processor, (SC turbo up to 2.53-GHz), 3-MB L3 cache, 35-
W
Chipset Intel HM55 Express chipset
Graphics ATI Mobility Radeon HD 5850 discrete graphics with 1024-MB of GDDR5 dedicated video memory
(32 MB × 32 MB × 8 PCs); Supports BD and or HD-DVD playback with HD decode, and DX11
support and HDMI support
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Category Description
Panel 17.3-in, WVA full high-definition (FHD), LED, AntiGlare (1920×1080, 6 mm) display; typical
brightness: 300 nits
17.3-in, SVA high-definition+ (HD+), LED, AntiGlare (1600×900, 6 mm) display; typical brightness:
200 nits
All display assemblies include 2 wireless local area network (WLAN) antenna cables
Supports flush display panel cover
Supports 16:9 ultra wide aspect ratio
Lighted logo on top bezel
Memory 2 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 8192 GB of system RAM
DDR3 1333-MHz, PC3-10600
1333-MHz bus speed on computer models equipped with Quad Core processors
1066-MHZ bus speed on computer models equipped with Dual Core and Core Duo processors
Supports the following configurations:
●8192-MB total system memory (4096 × 2)
●6144-MB total system memory (4096 × 1 + 2048 × 1)
●4096-MB total system memory (4096 × 1)
●4096-MB total system memory (2048 × 2)
Hard drives Supports 6.35-cm (2.5-in) hard drives (HD), 12.5-mm (.49-in) and 9.5-mm (.37-in) thicknesses
Customer-accessible
Supports dual hard drive configuration, including solid-state drive (SSD)
Serial ATA
Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support
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Category Description
Supports the following dual hard drive configurations:
●2 TB: 1-TB HD (5200-rpm, 12.5-mm) × 2
●1500 GB: 750-GB HD (5200-rpm, 12.5-mm) × 2
●1280 GB: 640-GB HD (7200-rpm, 9.5-mm) × 2
●1280 GB: 640-GB HD (5400-rpm, 9.5-mm) × 2
●1000 GB: 500-GB HD (7200-rpm, 9.5-mm) × 2
●800 GB: 160-GB SSD + 640-GB HD (7200-rpm, 9.5-mm)
●800 GB: 160-GB SSD + 640-GB HD (5400-rpm, 9.5-mm)
●660 GB: 160-GB SSD + 500-GB HD (7200-rpm, 9.5-mm)
●640 GB: 320-GB HD (7200-rpm, 9.5-mm) × 2
Supports the following single hard drive configurations:
●1 TB: 1-TB HD (5200-rpm, 12.5-mm)
●750 GB: 750-GB HD (5200-rpm, 12.5-mm)
●640 GB: 640-GB HD (7200-rpm, 9.5-mm)
●640 GB: 640-GB HD (5400-rpm, 9.5-mm)
●500 GB: 500-GB HD (7200-rpm, 9.5-mm)
●320 GB: 320-GB HD (7200-rpm, 9.5-mm)
●160 GB: 160-GB SSD
Optical drives Fixed
Customer-accessible
Serial ATA
12.7-mm slot load
Supports the following drives:
●Blu-ray ROM DVD±RW Super Multi Double-Layer Drive
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
Audio and video Integrated dual-array digital microphones with beam-forming, echo-cancellation, noise-suppression
software
HD audio
Beats audio
Supports Microsoft Premium Requirements
Integrated HP triple bass reflex subwoofer
HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second
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Category Description
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter
●Intel Centrino Advanced-N 6200 802.11a/b/g/n WLAN module
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option
Intel Centrino Bluetooth
External media
card
One Digital Media Slot, supporting the following optional formats:
●Memory Stick
●Memory Stick Pro
●MultiMediaCard
●Secure Digital Memory Card
●Secure Digital High Capacity Memory Card
●xD-Picture Card
Ports ●3-pin AC power
●Combination audio-in (mono microphone)/audio-out (stereo headphone)
●eSATA
●HDMI version 1.3c supporting up to 1080p, 1920×1080 at 60 Hz and 1920×1200 at 60 Hz
in DVI mode
●Mini Display Port
●RJ-45 (Ethernet, includes link and activity lights)
●eSATA/USB 2.0 (1), USB 2.0 (2)
●VGA (Dsub 15-pin) supporting 1920×1200 and 1600×1200 external resolution at 75-GHz (hot
plug/unplug with auto-detect
Keyboard/
pointing devices
Full-size, backlit, island-style keyboard with DuraCoat
Keyboard eject key design with eject icon
Supports Multitouch gestures (enabled by default)
Taps enable by default
Power
requirements
120-W HP Smart Adapter and 65-W Slim Travel Adapter AC adapters with localized cable plug
support (3-wire plug with ground pin, supports 3-pin DC connector)
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Category Description
Support for the following batteries:
●9-cell, 2.80-Ah (93-Wh) Li-ion battery
●6-cell, 2.80-Ah (62-Wh) Li-ion battery
Security Security cable slot
Operating system Preinstalled:
●Windows® 7 Home Premium 64
●Windows 7 Professional 64
●Windows 7 Ultimate
●Linux embedded HP QuickWeb
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drive (primary and secondary)
●RTC battery
●WLAN module
●Memory modules (2)
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2 External component identification
Top components
Display components
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with
wireless local area networks.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
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Item Component Description
(5) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Button
Component Description
Power button* ●When the computer is off, press the button to turn
on the computer.
●When the computer is on, press the button briefly
to initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start
> Control Panel > System and Security >
Power Options, or refer to the HP Notebook
Reference Guide.
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Keys
Item Component Description
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with the bkey or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad Can be used like an external numeric keypad.
(7) Optical drive eject key Ejects the optical drive.
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Lights
Item Component Description
(1) TouchPad off indicator ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(2) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
(3) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(5) Wireless light ●White: An integrated wireless device, such as a
wireless local area network device, is on.
NOTE: Wireless devices are enabled at the
factory.
●Amber: All wireless devices are off.
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TouchPad
Item Component Description
(1) TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the
TouchPad off indicator to turn the TouchPad on and
off.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
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Front components
Item Component Description
(1) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP ProtectSmart Hard Drive Protection
has temporarily parked the hard drive.
NOTE: For information on HP ProtectSmart
Hard Drive Protection, refer to the HP Notebook
Reference Guide.
(3) Speakers (2) Produce sound.
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Left-side components
Item Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2) External monitor port Connects an external VGA monitor or projector.
(3) RJ-45 (network) jack Connects a network cable.
(4) Mini DisplayPort Connects an optional digital display device such as a
high performance monitor or projector.
(5) HDMI port Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or
audio component.
(6) eSATA/USB port Connects a high-performance eSATA component, such
as an eSATA external hard drive, or connects an
optional USB device.
(7) SuperSpeed USB port Connects an optional USB 3.0 device and provides
enhanced USB power performance.
NOTE: The SuperSpeed USB port is also compatible
with USB 1.0 and 2.0 devices.
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