HP CQ58-300 Manual

Compaq Presario CQ58 and
HP 2000 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2012
Document Part Number: 695856-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Ue the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 7
Finding your hardware and software information ......................................................................... 7
Display ................................................................................................................................... 7
Button ..................................................................................................................................... 9
Keys ..................................................................................................................................... 10
Lights .................................................................................................................................... 11
TouchPad .............................................................................................................................. 12
Front ..................................................................................................................................... 12
Left side ................................................................................................................................ 13
Right side .............................................................................................................................. 15
Bottom .................................................................................................................................. 16
3 Illustrated parts catalog .................................................................................................. 17
Service tag ............................................................................................................................ 18
Computer major components ................................................................................................... 19
Display assembly subcomponents ............................................................................................. 24
Mass storage devices ............................................................................................................. 26
Miscellaneous parts ................................................................................................................ 27
Sequential part number listing .................................................................................................. 28
4 Removal and replacement procedures ............................................................................ 33
Preliminary replacement requirements ....................................................................................... 33
Tools required ......................................................................................................... 33
Service considerations ............................................................................................. 33
Plastic parts ............................................................................................. 33
Cables and connectors ............................................................................. 34
Drive handling ......................................................................................... 34
Grounding guidelines .............................................................................................. 35
Electrostatic discharge damage .................................................................. 35
v

Packaging and transporting guidelines ........................................ 36
Component replacement procedures ........................................................................................ 38
Service tag ............................................................................................................. 38
Computer feet ......................................................................................................... 39
Battery ................................................................................................................... 40
Memory module ...................................................................................................... 41
WLAN module ........................................................................................................ 42
Keyboard ............................................................................................................... 45
Optical drive .......................................................................................................... 49
Hard drive ............................................................................................................. 51
RTC battery ............................................................................................................ 54
Top cover ............................................................................................................... 55
Power button board ................................................................................................. 59
TouchPad button board ............................................................................................ 60
Optical drive connector cable ................................................................................... 63
Speakers ................................................................................................................ 65
USB board ............................................................................................................. 67
System board ......................................................................................................... 69
Fan/heat sink assembly ........................................................................................... 71
Processor ............................................................................................................... 73
Display assembly .................................................................................................... 76
Power connector cable ............................................................................................ 85
5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 87
Windows 8 ........................................................................................................................... 88
Starting Setup Utility (BIOS) ...................................................................................... 88
Updating the BIOS .................................................................................................. 88
Determining the BIOS version .................................................................... 88
Downloading a BIOS update ..................................................................... 89
Using System Diagnostics ......................................................................................... 90
SUSE Linux ............................................................................................................................ 91
Starting Computer Setup .......................................................................................... 91
Using Computer Setup ............................................................................................. 91
Navigating and selecting in Computer Setup ............................................... 91
Restoring factory settings in Computer Setup ................................................ 92
Updating the BIOS .................................................................................................. 92
Determining the BIOS version .................................................................... 93
Downloading a BIOS update ..................................................................... 93
Using Advanced System Diagnostics ......................................................................... 94
vi

6 Specifications ................................................................................................................. 95
Computer specifications .......................................................................................................... 95
15.6-in, SVA, display panel display specifications ..................................................................... 96
Hard drive specifications ........................................................................................................ 97
7 Backup and recovery ...................................................................................................... 98
Windows 8 ........................................................................................................................... 99
Creating recovery media and backups ...................................................................... 99
Creating HP Recovery media ................................................................... 100
Restore and recovery ............................................................................................. 101
Using Windows Refresh for quick and easy recovery .................................. 102
Remove everything and reinstall Windows ................................................ 103
Recovering using HP Recovery Manager ................................................... 103
What you need to know ........................................................... 104
Using the HP Recovery partition to recover a minimized image
(select models only) ................................................................. 104
Using HP Recovery media to recover ......................................... 105
Changing the computer boot order ............................................ 105
Removing the HP Recovery partition ......................................................... 105
SUSE Linux .......................................................................................................................... 106
Creating backups .................................................................................................. 106
Backing up your information ................................................................................... 106
Performing a system recovery ................................................................................. 107
USB Recovery option (select models only) ................................................................. 108
Remove everything and reinstall SLED ...................................................................... 109
8 Power cord set requirements ........................................................................................ 110
Requirements for all countries ................................................................................................ 110
Requirements for specific countries and regions ....................................................................... 111
9 Recycling ...................................................................................................................... 112
Index ............................................................................................................................... 113
vii

viii

1 Product description
Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Product Name Compaq Presario CQ58 √
HP 2000 Notebook PC √
Processors ●Intel® Dual Core® i5-3230M 2.60-GHz
processor (SC turbo up to 3.20-GHz; 1600-
MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i5-3210M 2.50-GHz processor
(SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-
MB L3 cache, 35 W)
●Intel Dual Core i3-3130M 2.60-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-3120M 2.50-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-2348M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-3110M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-2370M 2.40-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-2350M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-2330M 2.20-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i3-2328M 2.20-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)
√√
1

Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Processors (continued) ●Intel Pentium 2030M 2.50-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Pentium 2020M 2.40-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Pentium B980 TJ85 2.40-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Pentium B970 TJ85 2.30-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Pentium B960 TJ85 2.20-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Pentium B950 TJ85 2.10-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Celeron DC 1000M 1.80-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Celeron DC B830 1.80-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
●Intel Celeron DC B820 1.70-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)
√√
Chipset ●Intel HM75 Express chipset (only on computer
models equipped an Intel Core i5 or
i3 processor)
●Intel HM70 Express chipset (only on computer
models equipped an Intel Pentium or
Intel Celeron processor)
√√
2 Chapter 1 Product description

Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Graphics Internal graphics:
●Universal memory architecture (UMA) with
shared video memory
●Intel HD Graphics 4000 (GT2) on computer
models equipped with an Intel Core i5-3210M
or Intel Core i3-3110M processor
●Intel HD Graphics 3000 (GT2) on computer
models equipped with an Intel Core i3-2370M,
Intel Core i3-2350M, or i3-2330M processor
●Intel HD Graphics (GT1) on computer models
equipped with an Intel Pentium or
Intel Celeron processor
Supports HD decode, HDMI, and DX11 (DX11 not
supported on computer models equipped with an
Intel Core i3-2370M, i3-2350M, or
i3-2330M processor)
√√
Panel 15.6-in, light-emitting diode (LED), SVA, HD,
BrightView (1366×768) display;
typical brightness: 200 nits
All display assemblies include one or two wireless
local area network (WLAN) antenna cables
Supports low voltage differential signalling (LVDS)
√√
Memory Two customer-accessible/upgradable memory
module slots
DDR3/1333-MHz dual-channel support
(DDR3/1600-MHz downgrade to DDR3-1333)
Supports 8192-MB of system RAM in the
following configurations:
●8192-MB (4096-MB×2; not supported on
computer models equipped with a 32-bit
operating system)
●6144-MB (4096-MB+2048×1; not supported
on computer models equipped with a 32-bit
operating system)
●4086-MB (4096-MB×1 or 2048×2; not
supported on computer models equipped with
Windows 7, 32-bit operating system)
●2048-MB (2048×1; not supported on computer
models equipped with Windows 7, 32-bit
operating system)
√√
3

Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.
37-in) and 7.0-mm (.28-in) thicknesses (all hard
drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●750-GB, 5400-rpm, 9.5-mm (not supported on
computer models equipped with Windows 7
Starter, 32-bit operating system)
●640-GB, 5400-rpm, 9.5-mm (not supported on
computer models equipped with Windows 7
Starter, 32-bit operating system)
●500-GB, 5400-rpm, 9.5-mm
●320-GB, 5400-rpm, 9.5-mm
√√
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports DVD±RW Double-Layer with
SuperMulti Drive
Supports zero power optical drive
√√
Audio and video Two Altec-Lansing speakers √√
HD audio √√
Supports Microsoft premium requirements √√
VGA webcamera (fixed, no tilt with activity LED;
640×480 by 24 frames per second)
√√
One digital microphone √√
Ethernet Integrated 10/100 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN)
options by way of wireless module
√√
One or two WLAN antennas built into display
assembly, varying by computer model
√√
4 Chapter 1 Product description

Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Wireless (continued) Support for the following WLAN formats:
●Atheros AR9565 802.11b/g/n 1×1 WiFi +
BT4.0 Combo Adapter
●Atheros HB125 802.11b/g/n 1×1
WLAN module
●Atheros 9485GN 802.11b/g/n 1×1 WiFi and
3012 Bluetooth 4.0 Combo Adapter
●Broadcom 4313GN 802.11b/g/n 1×1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter
●Ralink RT5390F 802.11b/g/n 1×1
WLAN module
●Ralink RT5390R 802.11bg/n 1×1
WiFi Adapter
●Ralink RT3290LE 802.11b/g/n 1×1 WiFi and
Bluetooth 4.0 Combo Adapter
√√
External media cards HP Multi-Format Digital Media reader with push-push
technology, supporting:
●Secure Digital (SD) Memory Card
●Secure Digital Extended Capacity (SDxC)
Memory Card
●Secure Digital High Capacity (SDHC)
Memory Card
●MultiMediaCard (MMC)
√√
Ports ●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●HDMI v1.4 supporting: up to 1920×1200
@ 60Hz
●HP Smart AC adapter
●RJ-45 (Ethernet Gigabit support with
LED indicators)
●USB 2.0 ports on computer: 3 (2 on one side, 1
on other; USB port allocation: 3 for the
computer, 1 for camera 1 for MiniCard)
●VGA (Dsub 15 pin) supporting: 2048×1536
external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to
wide-aspect vs. standard aspect video
√√
Keyboard/pointing
devices
Full-size (15.6-in.), textured, pocket keyboard, no
numeric keypad
√√
5

Category Description Compaq
Presario
CQ58
HP 2000
Notebook PC
Keyboard/pointing
devices (continued)
Gesture support: MultiTouch gestures enabled, two-
finger scrolling, and pinch-zoom as default
√√
Taps enabled by default √√
Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with
localized cable plug support (3-wire plug with
ground pin, supports 3-pin DC connector)
√√
Supports the following batteries:
●6-cell, 55-Wh, 2.55-Ah, Li-ion battery
●6-cell, 47-Wh, 2.20-Ah, Li-ion battery
√√
Security Supports security cable lock √√
Operating system Preinstalled:
●Windows® 8 Professional
●Windows 8 Standard
●SUSE Linux (only on computer models equipped
with the Intel HM70 Express Chipset)
●FreeDOS 2.0
√√
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory module
●Optical drive
●WLAN module
√√
6 Chapter 1 Product description

2 External component identification
Finding your hardware and software information
▲Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphone Records sound.
Finding your hardware and software information 7

Item Component Description
(3) Webcam Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
8 Chapter 2 External component identification

Button
Component Description
Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
Button 9

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Used in conjunction with hotkeys.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
10 Chapter 2 External component identification

Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
(3) Wireless light ●White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●Amber: All wireless devices are off.
Lights 11

TouchPad
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
Front
Component Description
Speakers Produce sound.
12 Chapter 2 External component identification