HP 246 G4 Manual

HP Notebook (Intel)
HP 240 G4 Notebook
HP 246 G4 Notebook
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Intel, Celeron,
Core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2015
Document Part Number: 808230-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons .............................................................................................................................................. 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components ............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 19
Display assembly subcomponents ..................................................................................................................... 20
Mass storage devices .......................................................................................................................................... 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ....................................................................................................... 24
Packaging and transporting guidelines ......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures ................................................................................................................. 27
Battery ............................................................................................................................................... 28
Optical drive ...................................................................................................................................... 29
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31
Component replacement procedures ................................................................................................................. 31
Bottom cover ..................................................................................................................................... 32
Hard drive .......................................................................................................................................... 35
eMMC drive ........................................................................................................................................ 37
WLAN module .................................................................................................................................... 39
Memory module ................................................................................................................................ 41
RTC battery ........................................................................................................................................ 42
USB board .......................................................................................................................................... 43
Speakers ............................................................................................................................................ 44
Power button board .......................................................................................................................... 46
Heat sink assembly ........................................................................................................................... 48
Fan ..................................................................................................................................................... 52
System board .................................................................................................................................... 53
TouchPad button board .................................................................................................................... 57
Display assembly .............................................................................................................................. 58
Power connector cable ...................................................................................................................... 66
7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 67
Starting Setup Utility (BIOS) ................................................................................................................................ 67
Updating the BIOS ................................................................................................................................................ 67
Determining the BIOS version ........................................................................................................... 67
Downloading a BIOS update .............................................................................................................. 67
8 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
9 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating the BIOS ................................................................................................................................................ 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 71
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 73
Creating recovery media and backups ................................................................................................................ 73
Creating HP Recovery media (select models only) ........................................................................... 73
Using Windows tools ........................................................................................................................................... 74
Restore and recovery .......................................................................................................................................... 74
Recovering using HP Recovery Manager .......................................................................................... 75
What you need to know before you get started ............................................................ 75
vi

Using the HP Recovery partition (select models only) .................................................. 76
Using HP Recovery media to recover ............................................................................. 76
Changing the computer boot order ................................................................................ 77
Removing the HP Recovery partition (select models only) ........................................... 77
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 79
Creating backups ................................................................................................................................................. 79
Creating recovery media to recover the original system ................................................................. 79
What you need to know .................................................................................................. 79
Creating the recovery media ........................................................................ 80
Creating system restore points ........................................................................................................ 80
What you need to know .................................................................................................. 80
Creating a system restore point ..................................................................................... 80
Backing up system and personal information .................................................................................. 80
Tips for a successful backup ........................................................................................... 81
What you need to know .................................................................................................. 81
Creating a backup using Windows Backup and Restore ................................................ 81
Restore and recovery .......................................................................................................................................... 82
Restoring to a previous system restore point .................................................................................. 82
Restoring specific files ...................................................................................................................... 82
Restoring specific files using Windows Backup and Restore ......................................... 82
Recovering the original system using HP Recovery Manager .......................................................... 82
What you need to know .................................................................................................. 82
Recovering using HP Recovery partition (select models only) ...................................... 83
Recovering using the recovery media ............................................................................ 83
Changing the computer boot order .............................................................. 83
12 Specifications ........................................................................................................................................... 85
Computer specifications ...................................................................................................................................... 85
35.6-cm (14.0-in) display specifications ............................................................................................................ 86
Hard drive specifications ..................................................................................................................................... 87
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 88
13 Statement of Volatility .............................................................................................................................. 89
Non-volatile memory usage ................................................................................................................................ 91
Questions and answers ....................................................................................................................................... 93
14 Power cord set requirements ...................................................................................................................... 95
Requirements for all countries ........................................................................................................................... 95
Requirements for specific countries and regions ............................................................................................... 96
vii

15 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 101
viii

1 Product description
Category Description
Product name HP Notebook
HP 240 G4 Notebook PC
HP 246 G4 Notebook PC
Processors 5th generation Intel® Core™ i5 processor
Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i5-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
5th generation Intel Core i3 processor
Intel Core i3-5010U (2.1-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
4th generation Intel Core i3 processor
Intel Core i3-4005U (1.7-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
Intel processor
Intel Pentium® N3825U (1.9-GHz, 2-MB L3 cache, 1600-MHz, dual, 15W)
Intel Pentium N3700 (1.6-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
Intel Celeron® N3050 (1.66-GHz, turbo up to 2.1 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)
Chipset Intel Wildcat Point-LP PCH (Intel BDW U processor 1-chip BGA)
Intel Lynx Point-LP PCH (Intel HSW U SoC processor)
Intel Braswell SoC (Intel Braswell)
Add Integrated SoC (Intel Skylake U 1-chip series)
Graphics Internal graphics:
Intel HD Graphics 5500 (Intel BDW U series)
Intel HD Graphics 4400 (Intel HSW U series)
Intel HD Graphics (Intel Pentium/Celeron)
Switchable discrete graphics:
AMD Radeon™ R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x
4 PCs, 1GHz bridge to 900MHz), TDP 18W
Support HD Decode, DX11, HDMI, and PX7
64-bit, S3/M2 package
Panel 35.6-cm (14.0-in), high-definition (HD), WLED, SVA, eDP, BrightView (1366×768) display, flat 3.6 mm; typical
brightness: 220 nits
35.6-cm (14.0-in), HD, WLED, BrightView (1366×768) display, slim 3.2 mm, SVA, eDP, TOP (touch on panel);
typical brightness: 200 nits
Touch solution with flush glass, multitouch enabled
Supports LVDS
1

Category Description
Co-layout with eDP1.3+PSR
Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable memory module slot (Intel Braswell)
DDR3L-1600 single channel support
Supports up to 8 GB of system RAM in the following configurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●6144-MB total system memory (4096×1) + (2048×1)
●4096-MB total system memory (4096×1) or (2048×2)
●2048-MB total system memory (2048×1)
Supports up to 2 GB max on-board system memory (Celeron processors only)
DDR3-1333MHz Dual Channel Support (DDR3L-1600MHz bridge to DDR3L-1333MHz)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
Supports the following hard drives:
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
●500-GB, 5400/7200-rpm, 7.0-mm or 9.5-mm
●320-GB, 7200-rpm, 7.0-mm or 9.5-mm
eMMC 32 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports configuration without optical drive
Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per
second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Camera with rubber for non-touch SKU and touch SKU
Audio Dual speakers
DTS Sound+
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensor TPM (Trusted Platform Module) 2.0
Wireless Integrated wireless options with single antenna/dual antennas (WP1) (M.2):
2 Chapter 1 Product description