HP DesignJet 500 User manual

Troubleshooting
User Guide

© Copyright 2006 Hewlett-Packard
Development Company, L.P.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2006
Document Part Number: 406811-001

Table of contents
1 Quick checklist
The computer will not start up. ............................................................................................................. 2
The computer screen is blank. ............................................................................................................. 3
The software is functioning abnormally. ............................................................................................... 4
The computer is turned on, but is not responding. ............................................................................... 5
The computer is unusually warm. ......................................................................................................... 5
An external device is not working. ........................................................................................................ 6
The computer cannot connect to a wireless network. .......................................................................... 6
2 Customer Care
Preparing to contact Customer Care .................................................................................................... 9
Contacting Customer Care by e-mail or telephone .............................................................................. 9
Taking the computer to a service partner ........................................................................................... 10
Index ................................................................................................................................................................. 11
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iv ENWW

1 Quick checklist
If you experience computer problems, follow the troubleshooting steps below:
1. Refer to the information in this chapter.
2. Access additional information about the computer and Web site links through the Help and Support
Center.
NOTE Although many checkup and repair tools require an Internet connection, other tools
can help you fix a problem when the computer is offline.
3. Contact Customer Care for any further assistance. Refer to the "Customer Care" chapter in this
guide.
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