HP EliteBook 2570p Manual

HP EliteBook 2570p Notebook PC
Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: October 2012
First Edition: June 2012
Document Part Number: 677272-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 9
Display ................................................................................................................................... 9
Buttons and fingerprint reader (select models only) ..................................................................... 10
Keys ..................................................................................................................................... 12
Lights .................................................................................................................................... 13
TouchPad .............................................................................................................................. 14
Front ..................................................................................................................................... 15
Left side ................................................................................................................................ 16
Rear ..................................................................................................................................... 17
Right side .............................................................................................................................. 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 21
Service tag ............................................................................................................................ 22
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 29
Cable Kit .............................................................................................................................. 31
Mass storage device ............................................................................................................... 32
Plastics Kit ............................................................................................................................. 33
Miscellaneous parts ................................................................................................................ 34
Sequential part number listing .................................................................................................. 35
4 Removal and replacement procedures ............................................................................ 43
Preliminary replacement requirements ....................................................................................... 43
Tools required ......................................................................................................... 43
Service considerations ............................................................................................. 43
Plastic parts ............................................................................................. 43
Cables and connectors ............................................................................. 43
Drive handling ......................................................................................... 44
v

Grounding guidelines .............................................................................................. 44
Electrostatic discharge damage .................................................................. 44
Packaging and transporting guidelines ........................................ 46
Component replacement procedures ........................................................................................ 48
Service tag ............................................................................................................. 48
Computer feet ......................................................................................................... 49
Battery ................................................................................................................... 50
SIM ....................................................................................................................... 51
Service cover .......................................................................................................... 52
Memory module ...................................................................................................... 53
Bluetooth module .................................................................................................... 54
Speaker assembly ................................................................................................... 56
Optical drive .......................................................................................................... 57
Hard drive ............................................................................................................. 58
Fan ....................................................................................................................... 60
WWAN module ..................................................................................................... 61
WLAN module ........................................................................................................ 65
Modem module ....................................................................................................... 68
Keyboard ............................................................................................................... 69
RTC battery ............................................................................................................ 72
Base enclosure ........................................................................................................ 74
System board ......................................................................................................... 79
Heat sink ................................................................................................................ 81
Processor ............................................................................................................... 84
Fingerprint reader board .......................................................................................... 86
Top cover ............................................................................................................... 87
Function button board .............................................................................................. 89
Power button board ................................................................................................. 91
Smart Card reader assembly .................................................................................... 92
Display assembly subcomponents .............................................................................. 95
5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 105
Windows 8 ......................................................................................................................... 105
Using Computer Setup ........................................................................................... 105
Starting Computer Setup ......................................................................... 105
Navigating and selecting in Computer Setup ............................................. 106
Restoring factory settings in Computer Setup .............................................. 107
Updating the BIOS ................................................................................. 107
Determining the BIOS version ................................................... 107
Downloading a BIOS update .................................................... 108
Using Advanced System Diagnostics ....................................................................... 109
vi

Windows 7 ......................................................................................................................... 110
Starting Computer Setup ........................................................................................ 110
Using Computer Setup ........................................................................................... 110
Navigating and selecting in Computer Setup ............................................. 110
Restoring factory settings in Computer Setup .............................................. 111
Updating the BIOS ................................................................................................ 112
Determining the BIOS version .................................................................. 112
Downloading a BIOS update ................................................................... 112
Using Advanced System Diagnostics ....................................................................... 113
SuSE Linux (SLED) ................................................................................................................. 114
Starting Computer Setup ........................................................................................ 114
Using Computer Setup ........................................................................................... 114
Navigating and selecting in Computer Setup ............................................. 114
Restoring factory settings in Computer Setup .............................................. 115
Updating the BIOS ................................................................................................ 115
Determining the BIOS version .................................................................. 116
Downloading a BIOS update ................................................................... 116
Using Advanced System Diagnostics ....................................................................... 117
6 Specifications ............................................................................................................... 118
Computer specifications ........................................................................................................ 118
12.5-inch SGA display specifications ..................................................................................... 119
Hard drive specifications ...................................................................................................... 120
7 Backup and recovery .................................................................................................... 121
Windows 8 ......................................................................................................................... 121
Backing up your information ................................................................................... 121
Performing a system recovery ................................................................................. 122
Using the Windows recovery tools ........................................................... 122
Using f11 recovery tools ......................................................................... 123
Using Windows 8 operating system media (purchased separately) ............... 124
Using Windows Refresh for quick and easy recovery .................................. 124
Remove everything and reinstall Windows ................................................ 125
Using HP Software Setup ........................................................................ 126
Windows 7 ......................................................................................................................... 126
Creating recovery media with HP Recovery Disc Creator ............................................ 127
Creating recovery media ......................................................................... 127
Backing up your information ................................................................................... 127
Performing a system recovery ................................................................................. 128
Using the Windows recovery tools ........................................................... 128
Using f11 recovery tools ......................................................................... 129
vii

Using a Windows 7 operating system DVD (purchased separately) .............. 130
SuSE Linux (SLED) ................................................................................................................. 131
Creating backups .................................................................................................. 131
Backing up your information ................................................................................... 131
Performing a system recovery ................................................................................. 132
USB Recovery option (select models only) ................................................................. 133
Remove everything and reinstall SLED ...................................................................... 134
8 Power cord set requirements ........................................................................................ 135
Requirements for all countries ................................................................................................ 135
Requirements for specific countries and regions ....................................................................... 136
9 Recycling ...................................................................................................................... 137
Index ............................................................................................................................... 138
viii

1 Product description
Category Description
Product Name HP EliteBook 2570p Notebook PC
Processors ●Intel® Dual Core® i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-
MHz FSB, 4.0-MB L3 cache, 35 W)
●Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Chipset Mobile Intel QM77 chipset
Graphics Intel HD Graphics 4000 integrated universal memory architecture (UMA) graphics
Panel 12.5-in light-emitting diode (LED), high-definition (HD), AntiGlare (AG), SVA (1368×768)
display with and without webcam and microphone
All display assemblies include two wireless local area network (WLAN) antenna cables and
two wireless wide area network (WWAN) antenna cables
Support for low voltage differential signalling (LVDS)
Support for optional privacy filter
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3-12800 (1600-MHz) dual channel
Support for 16384-MB of system RAM in the following configurations:
●16384-MB (8192-MB×2, dual channel)
●12288-MB (8192-MB×1+4096-MB×1, dual channel)
●8192-MB (8192-MB×1 or 4096×2, dual channel)
●4096-MB (4096-MB×1 or 2048-MB×2, dual channel)
●2048-MB (2048×1)
1

Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Support for the following hard drives:
●750-GB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED)
●500-GB, 7200-rpm, 7.0-mm
●320-GB, 7200-rpm, 7.0-mm
Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive
Customer-accessible
Serial ATA type II and III
Support for the following SSDs:
●256-GB self-encrypted drive (SED) III
●240-GB III
●180-GB III
●160-GB II
●128-GB III
Optical drive Fixed
Customer-accessible
Support for the following drive options:
●DVD±RW Double-Layer with SuperMulti Drive
●DVD-ROM Drive
Support for no drive option
Audio and video Two stereo speakers
HD audio with SRS Premium Sound PRO
Integrated 720p HD webcam
Support for no camera option
Integrated dual-array microphone on computer models equipped with a webcam
Integrated mono microphone on computer models not equipped with a webcam
2 Chapter 1 Product description

Category Description
Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC)
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
Wireless Integrated wireless personal area network (WPAN) option by way of Bluetooth 4.0 enhanced
data rate (EDR) module
Support for no WPAN option
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
●Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
●Intel Centrino Advanced-N 6205 WLAN module
Support for no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
●HP hs2350 HSPA+ Mobile Broadband Module
●HP lt2523 LTE/HSPA+ Mobile Broadband Module
●HP lt2522 LTE/EV-DO Mobile Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP un2430 EV-DO/HSPA Mobile Broadband Module
Support for no WWAN option
Support for WWAN after market option
3

Category Description
External media cards 34-mm ExpressCard slot
Integrated Smart Card reader
Secure Digital (SD) Media reader slot with push-push technology, supporting the following
digital card formats:
●MultiMediaCard (MMC)
●MMC+
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
Ports ●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●Battery connector
●DisplayPort 1.1
●Docking connector
●eSATA/USB 3.0 combo port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●RJ-11 (modem)
●USB 3.0 port
●USB 2.0 charging port
●VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and auto-detection for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing
devices
Chiclet-style keyboard with numeric keypad (upper-left justified), dual-point, spill-resistant with
drain, durakeys, backlit (optional)
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
zoom as default
Taps enabled by default
Support for TouchPad with image sensor
Support for 2-way scroll
Power requirements Support for the following AC adapters:
●65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire)
●65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire)
●65-W HP Travel AC adapter (non-PFC, 3-wire)
4 Chapter 1 Product description

Category Description
Power requirements
(Continued)
Support for the following batteries:
●9-cell, 100-Wh, 3.00-Ah
●6-cell, 62-Wh, 2.80-Ah
●6-cell, 55-Wh, 2.80-Ah
●3-cell, 31-Wh, 2.80-Ah
Security Support for security cable lock
Support for fingerprint reader and no fingerprint reader option
Support for Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced
Drive Lock (not supported in Asia and the People's Republic of China)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, Smart Card)
Operating system Preinstalled:
●Windows® 8 ML 64 with Microsoft Basics (Japan only)
●Windows 8 Professional 64 with Microsoft Basics (Japan only)
●Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only)
●Windows 7 Home Premium 64 and 32 with Microsoft Basics
●Windows 7 Professional 64 and 32 with Microsoft Basics
●Windows 7 Service Pack 1
●FreeDOS
●SUSE Linux (SLED; People's Republic if China only)
5

Category Description
Operating system
(Continued)
Preinstalled with Microsoft Office:
●Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of
China only)
●Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan)
●Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires
configuration with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configuration
with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Professional (Japan only; requires configuration
with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Transition OPK (not available in Japan)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with
Office 2010 Business and Home (Japan only; requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with
Office 2010 Personal (Japan only; requires configuration with Office Personal Japan
2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with
Office 2010 Professional (Japan only; requires configuration with Office Personal Japan
2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with
Office 2010 Starter (not available in Asia-Pacific countries and regions, Japan, or the
People's Republic of China)
●Windows 8 Professional 64-bit with Office 2010 Business and Home (Japan only;
requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Personal (Japan only; requires
configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Professional (Japan only; requires
configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Transition OPK (not available
in Japan)
●Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)
●Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)
(Continued)
6 Chapter 1 Product description

Category Description
Operating system
(Continued)
Preinstalled with Microsoft Office: (Continued)
●Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available
in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only
in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)
Restore media—OS-DVD:
●Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available
in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only
in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)
●Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)
Restore media—DR-DVD:
●Windows 8 (available with any Windows 8 operating system and required with
Windows 8 Professional 64-bit DPK with Windows 7 image)
●Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows
7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image)
Restore media—OS-DVD:
●Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with
Windows image)
●Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic location
except Asia-Pacific countries and regions and the People's Republic of China)
●Windows 7 Home Premium 64- and 32-bit (available with any Windows 7 Premium
location except Asia-Pacific countries and regions and the People's Republic of China)
●Windows 7 Professional 64- and 32-bit (available with any Windows 7 Professional or
Windows 8 Professional 64-bit DPK with Windows image location except Asia-Pacific
countries and regions and the People's Republic of China)
Certified:
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
7

Category Description
Operating system
(Continued)
Web-only support:
●Windows XP Pro 32-bit
●Windows 7 Enterprise 64- and 32-bit
●Windows 7 Ultimate 64- and 32-bit
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Keyboard
●Memory module
●Solid-state drive
●WLAN module
●WWAN module
8 Chapter 1 Product description

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs (select models only).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate
with WWANs (select models only).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
Display 9

Item Component Description
(5) Webcam (select models only) Records video and captures still photographs.
For information on using the webcam:
●Windows 8 — Access Help and Support. From the
Start screen, type h, and then select Help and
Support.
●Windows 7 — Select Start > All Programs >
Communication and Chat > HP Webcam.
(6) Keyboard light Provides light for the keyboard.
(7) Keyboard light button and ambient
light sensor
Turns on the keyboard light and automatically adjusts the
display brightness based on the lighting conditions in
your environment.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Buttons and fingerprint reader (select models only)
10 Chapter 2 External component identification

Item Component Description
(1) Power button ●When the computer is off, press the power button to
turn on the computer.
●When the computer is on, press the power button
briefly to initiate Sleep.
●When the computer is in the Sleep state, press the
power button briefly to exit Sleep.
●When the computer is in Hibernation, press the
power button briefly to exit Hibernation.
CAUTION: Pressing and holding the power button
for emergency shutdown will result in loss of unsaved
information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
●Windows 8 — From the Start screen, type power,
select Settings, and then select Power Options.
●Windows 8 — Select Windows 7 > Start >
Control Panel > System and Security >
Power Options, or refer to the HP Notebook
Reference Guide.
(2) Wireless button Turns the wireless feature on or off, but does not establish
a wireless connection.
(3) Web browser button Opens the default Web browser.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
Buttons and fingerprint reader (select models only) 11

Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, the
esc key, or other keys.
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
NOTE: The embedded numeric keypad will not function
while an external keyboard or numeric keypad is
connected to the computer
(6) Windows applications key Displays a shortcut menu for items beneath the cursor.
12 Chapter 2 External component identification