HP Envy 15 Manual

HP 15 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft, Windows,
Windows 7, and Windows 8 are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 793965-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Finding your hardware and software information ................................................................................................ 4
Locating hardware ............................................................................................................................... 4
Locating software ............................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display ................................................................................................................................................................... 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and speakers ....................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Locating system information .............................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components ............................................................................................................................. 14
Display assembly subcomponents ..................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
Mass storage devices .......................................................................................................................................... 19
Sequential part number listing ........................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures ................................................................................................................. 28
Battery ............................................................................................................................................... 29
Service door ....................................................................................................................................... 29
Memory module ................................................................................................................................ 30
WLAN module .................................................................................................................................... 32
Optical drive ...................................................................................................................................... 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36
Component replacement procedures ................................................................................................................. 36
Display panel ..................................................................................................................................... 37
Keyboard ........................................................................................................................................... 39
Top cover ........................................................................................................................................... 41
Hard drive .......................................................................................................................................... 46
Power button board .......................................................................................................................... 49
TouchPad button board .................................................................................................................... 51
Optical drive connector cable ........................................................................................................... 53
System board .................................................................................................................................... 55
RTC battery ........................................................................................................................................ 60
Fan ..................................................................................................................................................... 62
Heat sink assembly ........................................................................................................................... 64
Power connector cable ...................................................................................................................... 66
Speakers ............................................................................................................................................ 67
Display assembly .............................................................................................................................. 68
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 74
Starting Setup Utility (BIOS) ................................................................................................................................ 74
Updating the BIOS ................................................................................................................................................ 74
Determining the BIOS version ........................................................................................................... 74
Downloading a BIOS update .............................................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 76
8 Specifications ............................................................................................................................................. 77
Computer specifications ...................................................................................................................................... 77
15.6-inch display specifications .......................................................................................................................... 77
Hard drive specifications ..................................................................................................................................... 78
9 Backing up, restoring, and recovering (select models only) ............................................................................. 79
Creating recovery media and backups ................................................................................................................ 79
viii

Creating HP Recovery media ............................................................................................................. 79
Restore and recovery .......................................................................................................................................... 80
Recovering using HP Recovery Manager .......................................................................................... 81
What you need to know .................................................................................................. 81
Using the HP Recovery partition (select models only) .................................................. 81
Using HP Recovery media to recover ............................................................................. 82
Changing the computer boot order ................................................................................ 82
Removing the HP Recovery partition (select models only) .............................................................. 82
10 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ........................................................................................................................... 83
Requirements for specific countries and regions ............................................................................................... 83
11 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 86
ix

x